LG Electronics Service Centre - South Africa / empty promises and no freaking tv
Recently I had the pleasure of purchasing a new TV, an LG unit. One month and two days after purchase the power supply blew (LG's service centre diagnosis). Long story short, a new part was ordered, but the wrong part was ordered (cue the circus music). I was then promised a new unit as replacement and that it would be shipped to me in Grahamstown. One month later the replacement unit was authorized. I waited...and time passed slowly. After finally deciding of not dealing with the proxy I called LG headoffice in the Big Smoke of Gauteng who then proceeded to give me the run around and finally after contiunous hounding I was given a tracking number, note a tracking number that means a unit was dispatched. Upon calling the "ringlin brothers" in PE, I was told that they would follow up on the tracking number and it was tracked down to their receiving department. It was in PE, I smiled I cried. But alas HQ forgot to include some key documents and it was not shipped, the unit then seemingly disappeared. Because suddenly there was no unit for shipping and someone at head office still had to send it. WTF WTF man! More phone calls to LG PE and LG JoBurg and two weeks later the phantom TV was dispatched again. Finally the unit is in PE and LG are disputing the fact that they promised to send the TV to me. Now this is probably going to go nowhere and I have a better chance of squeezing myself into the clowncar at LG PE and actually driving and delivering the TV to myself than actually getting an answer out of them. So one wonders, do the uber efficient LG head honcho's in South Korea know what a bad reputation there South African division is giving them. If I lived anywhere else I'd probably have had the TV delivered by the CEO himself but until that time arrives I will continue to deal with clowns, empty promises and no freaking TV. Thank you LG, Samsung just got a new client.
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