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LG Electronics / no service

1 Giza, Egypt


Hope my e-mail finds you well!

I wrote this e-mail to complain about something i cannot believe happens at your company, as i know you are one of the major companies worldwide.
I have a washing machine WD-12476RD since 2010, suddenly stopped and i called customer service and the technician informed me that there are 3 parts needed to replace, I agreed but unfortunately the following day customer service called to inform me that there is no any spare parts for this model since they stopped manufacturing this model!
How come someone trust your model again if there is no customer service for some products after several years?!!!
What i should do with the washing machine i have?!!
Even I offered to them to replace it with any new one and i will pay the difference but they refused!

Your help is really appreciated!

Hossam Tarraf

LG Electronics
LG Electronics

Jan 13, 2019

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