LG Electronics
reviews and complaints

I called customer service(19960) on July 28 at 10:15 am, Regarding LG TV Which I bought in 2011 and now the image suddenly turned off for repeated times, the customer service sent a technician on the same day and the technician told me you need to change the backlight leds which is not available in the country and you have to call the customer service again to get it out of country and also to know the cost, so I called the customer service again at 01:15 pm on July 28 and they told me we are not manufacture this model of the TV anymore and this part is not available so I told the lady this is strange, company like LG give this such answer and who is your reference to give this type of information, she told Mr. Khaled Gad and I asked her to escalate my complain to hire manager and please reply to me after 24 hrs, otherwise I will send my complain to the headquarter because I am dealing with LG company one of the biggest electronic companies in the world but unfortunately I didn't receive any reply till now, so I am waiting your reply to solve this problem.

PS:you can confirm via LG Egypt customer service recordable calls according to the above date and times.

Name: Yasser Kamal Abdel Latif
Phone: 002-[protected]
TV model: 42LE4500-TA
Product code: 42LE4500-TA.AFUDLJE
TV serial number: 011EGVJ04375
Manufactured: NOV 2010

Regards

Dear Sir/Madam
Good day,

I bought one LG refrigerator on 2015, from an authorized seller called almorshedy, in Egypt, on 20th of July 2018, I found out that freezer is not working.

I shut it down for 3.5 hours and got everything out of it.

Turned it on again and it still was not working

On 21st of July I called the call center and reported the issue, they gentleman asked me to do what I did on yesterday, when I confirmed to him that I did, he did a maintenance request for me, and the technician came same day, and advised after checking that whether the board or the compressor is not working.

He advised he would order the board first, if it worked after changing the old one that would be OK, if it still not working he would order the compressor then.

On 24th I called the call center again, the agent advised that spare parts take 3 working days to be delivered. And confirmed that board order was made on 22ND of July.

The technician came on 25 with the board, installed it, and it still was not working so he advised he would order the compressor now.

On 1st of August I called the call center, it was complete frustrating call, the gentleman advised that compressor is bing imported and would take 35 days (give or take) to be delivered, I tried to convince him that it is not logic and if it is this way, they better change the hole thing or any other solution that I should not wait that long in a hot country like ours, he told me what he can do is file a complaint, I told him no I'll do it myself.

I need urgent solution as I left my home for that and I already live in a remote area.

This is very frustrating and disappointing that I rely on a brand positive that it will not malfunction or breakdown, and if it did I'd find a customer service that I deserve, taking into consideration that it is in the warranty period, and it has been only 2 years I'm using it, and clearly it is manufacturing issue, although the technician tried to inform me it is because the unstable electricity, which is not true, and I already have other LG appliances working normally, and he already seems was not sure and didn't share the check up report with me since beginning.

Your urgent and prompt action are highly appreciated.

My email and phone numbers are as follows:

002 [protected]

[protected]@hotmail.com

Regards,
Emad

Dear LG,

I am very displeased with the customer service that is being provided.

I am very fond of LG Electronics Brand and I own a TV, Fridge, Washing Machine and Microwave, all LGE.
I'm very happy with my appliances, up to the point that I had a problem with my TV.

The model is a 42LE8500 and for the past year I started having problems on the HDMI connections. All HDMI ports don't seem to be working.
Coax, Antenna and Media Player (both USB and Network connected) work fine, TDT also. The problem is with HDMI which is not working.

After some research on the Internet, I found that a lot of customers are having similar issues with models purchased around 2010/2011, and they all point to some sort of HDMI soldering problem. It's very easy to find such cases: https://www.youtube.com/results?search_query=LG+hdmi+soldering

I actually performed the test with a hair drier and the issue is confirmed. There seems to be some electrical contact/soldering problem with LG TVs for some specific product series.

Understanding that the warranty period has already passed, on April 2nd I contacted the Portuguese LGE customer service to ask for help. After insisting for some feedback I got a reply on April the 13th informing me that the device is not covered by any warranty and that LGE was available to repair the equipment after presenting a budget.

On the 23rd I asked LGE how could we proceed for the repair and again after insisting for some feedback I got a reply on June the 6th stating that the information was passed on to "Serviço Técnico Oficial AT Informática" that would contact me and arrange all needed procedures to evaluate the repair.
I had no more feedback since.

My TV is still having the HDMI problem and Its clear that this problem is related to a design issue. It should be of LGE's best interest to address these issues promptly, even if the customer has to pay or support some costs.
It's unacceptable that the appliance simply stops working due to a design fault and the customer service takes months to provide information and does nothing to repair the device!

The ticket was opened under the reference: GCU180402073846
The TV SN: 012WRKG2T581

I really wasn't expecting this kind of followup from LGE, which is completely disappointing, and I don't know if I want to go for a repair solution or simply replace the TV with a different brand...

Best regards,
Sérgio

When using your zinc paper there is an inconsistency between the quality of colour of the sticky paper and non sticky. The sticky paper prints are really red and oversaturated whereas the non sticky is perfect. In the photo attached the top image is non sticky and perfect. The bottom image is sticky paper and without filters, it's really bad and would seem a fundamental flaw.

There is no initiative from LG to call when the replacement parts they ordered arrived at their service centre. I had to call to followup and only then did they check and said oh yes it has arrived.
Then trying to get the LG technician to come over to replace the faulty parts was another headache. After 2 weeks of me chasing the technician, an appointment was finally made.
Then just minutes before the time of the appointment the technician calls me up and informs me that not all the parts have arrived!
All this drama had taken up 4 weeks of my time and no conclusion was insight!
LG Malaysia service is a joke! Looks like there is a conspiracy within LG to bring down the company.
report no. [protected]
Truly regret buying a LG product.
Never looking at an LG product again.
My advise to everyone, AVOID LG LIKE THE PLAGUE!

I have tried to resolve this issue via Customer Service, your 'repair guys' and now through BBB. Figured since a complaint has been filed you guys might want to look into this as well... than again maybe not since LG has NOT offered any help in resolving the fact I have giant paperweight in my kitchen. Maybe an attorney might help.
02/13/2016 we bought an LG Refrigerator Model LFXS30726S from Home Depot.
05/09/2018: 17 months after purchase 1st issue occurs - leak from tube in or around ice maker. Contact LG who gives us the run around (rude customer service, not helpful, transferred multiple times). Finally get someone who states they will complete a ‘courtesy' repair.
07/23/2018: we notice the ice maker isn't working again. It is not producing ice as fast as it used to. Call LG again - same scenario rude customer service, no one can provide answers, transferred and hung up on. Asked for manager was told no manager was available and not call back was received AFTER the rep took down my information. After calling back a 2nd time I got a rep who told me there was a 90 day warranty on the repair, they would set that up and I'd get a call back on 07/24/2018 from repair guy to come out. I was also given a name, phone number and address of the ‘repair company'.
07/24/2018: I googled the phone, address and name of the ‘repair company' and found it was an individual with limited info online. I called the number around 10 am as I had not heard anything and left a message. By 2 pm I still had not heard anything so I called LG again who told me there wasn't anything more they could do and someone should be out sometime on the 25th. This is NOT helpful when trying to run a business and work - like people do.
07/25/2018: I still received no call from repair guy - but he randomly showed up at my door around 11 am. Walked in, opened the fridge, took the temp said he needed to order a part and walked out of my house. I received NO information and was rude. I called LG back and told them the situation they explained he had to file report before they knew what to do. I told them that repair guy is not to be sent back to my house and I would call the warranty company as they obviously did not know who they are hiring and cannot provide answers.
07/25/208: Called my warranty (through Home Depot) to begin a claim with them. They sent someone out on 07/30/2018 who is ordering a compressor. Was told it could take 1-2 weeks.
08/1/2018: I noticed an error on my fridge. Looked it up it states the fan or control board are not working properly. Called the warranty department back to get info to them and was told I had to reach out to Home Depot which I did and was routed back to the warranty department.
This refrigerator was not built properly. We have had it less than 2 years and pieces are breaking as each day goes by. We not only lots $500 worth of food but the time and effort it has taken to resolve this issue is ridiculous. I can't get any answers, I can't get a resolution so I am left with a $3, 000.00 paperweight in my kitchen that doesn't work. LG needs to make this right. This is not only disappointing but unacceptable.

My son had an LG rechargeable battery. While on its charger. It caught fire and blew up and burned my wall and carpet. I have pictures of the battery and carpet and wall. I filed a complaint on this before. I had a Mr. Mitchel Robbins call me.The number he called from was [protected]. My number is [protected]. He left me a voice mail. I tried to contact him several times he never responded again. Today " 07-27-18" at approx. 3:15 pm. I got a call from someone from your company. He sent me a verification no. He said to prove I was who I said I was. The number was " G-481519" he then transferred me to what he said legal dept. The man I talked to asked if the battery was in a vape unit. I said at the time it was in the battery charger. He said in a very disrespectful manner. " Well you complaint says he used it for a vape machine. So do you want to start telling the truth now BUDDY". I told him I was not his damn buddy and I was telling him the truth. That the battery blew up while charging. He said well, here is how it is going to go down. Then a computer animated voice came on the line and said something like. " Your out of luck buddy " then I was hung up on. I could not believe how disrespectful this person was from a company as yours.

I have a Nexus 5X (made by LG) I have a bootloader issue. I bought the phone on eBay. They refuse to fix the phone because it was bought on eBay. LG is responsible for this problem, and they do not want to solve it. this is how they want to get more business? I will NEVER EVER IN MY LIFE buy an LG product... And I will tell every friend and family to not buy anything from LG.

Please help and intervene as I am not getting anywhere, with LG Middle East. I have been contacting them since April 2018. They seem not to know what to do, but my issue is a very simple one. Below is my latest message to them. I can send you all my communication with them, should you need it.

Dear LG Middle East,

A)
Today is the 26th of July, 2018. I AM STILL WAITING FOR YOUR RESPONSE. EITHER A PHONE CALL OR AN EMAIL, INFORMING ME WHEN YOU EMAILED ME ABOUT CONTACTING GOOGLE, WHO EMAILED ME AND A COPY OF THE EMAIL. YOU CLAIM YOU DID, AND I KNOW YOU DID NOT. YOUR CLAIM IS FALSE. IF IT IS NOT FALSE, PLEASE PROVIDE THE EVIDENCE, 48 HRS HAVE GONE PAST AND YOU STILL HAVE NOT PROVIDED ME WITH THE DETAILS I ASKED FOR. I AM AWARE THAT TODAY IS YOUR LAST WORKING DAY OF THE WEEK, SO, I HOPE I WILL GET THE RESPONSE, BEFORE CLOSE OF PLAY.

B)
BELOW IS THE SAME MESSAGE I SENT TO YOU YESTERDAY AND THE DAY BEFORE YESTERDAY, (A RESPONSE I RECEIVED FROM GOOGLE ON THE 4TH OF APRIL, 2018); FOR YOUR INFORMATION, I HAVE ALSO INCLUDED YOUR EMAILS, SENDER UNIDENTIFIED, SENT TO ME ON THE 24TH AND 25TH OF JULY RESPECTIVELY. PLEASE LG MIDDLE EAST, PUT YOUR ACT TOGETHER AND DO SOMETHING ABOUT THIS ISSUE. CONSULT OTHER LG ENTITIES WORLD OVER, THEY MAY HAVE SUGGESTIONS.

FRUSTRATED LG CUSTOMER,

TAKAWIRA CHIHWAYI, (TAKS)

C)
MESSAGE FROM GOOGLE, SENT TO ME ON THE 4TH OF APRIL 2018, BY KAREN. I HAVE ALREADY SENT THIS SAME MESSAGE TO YOU, MORE THAN FOUR, (4) TIMES.
Hi Taks,

Thank you for contacting the Google Drive Support Team. I hope this email finds you well. I understand you are having issues with a storage promotion from Google via LG. Although the promotion came preinstalled, LG negotiated this deal with Google, then LG implemented it. As such, LG owns it. Also, note that Android OLM manufacturers add certain features unique to their devices. This also means that their offers are specific to them.

Please get in touch with LG again.

I hope you understand our capabilities to process your request. Please feel free to reply to this email should you have further questions. I am happy to help!

Thanks,
Karen
The Google Support Team

D)
YOUR LAST TWO MESSAGES / EMAILS TO ME:
ON THE 25th of July 2018, you wrote:
Dear Mr. Takawira
Thank you for writing to LG Electronics Middle-East.

Kindly note that you have all the rights to send us everyday, we value you as a valued customer and appreciate your feedback. However, Kindly check our previous E-mail, as we mentioned to you: As this is a Google App/Service so you need to check with Google for that matter as our tools and resources on hand are limited for LG products.
Thank you for your patience and understanding and we hope this information will be helpful in addressing your concern.

ON THE 24th of July 2018, you wrote:
Dear Mr. Takawira
Thank you for writing to LG Electronics Middle-East.

Kindly note that as we mentioned before, nothing we can do from our side. Please check with google for that matter.

Dear Gentlemen;
Kindly i bought a TV 55LA7400 from here in Jeddah - Saudi Arabia; when LG delivered the TV it was broken - they promised to bring another one next day; a couple of Hours; they told me no more from the same Modle available in the stores and i have to contact the showroom.
Afterward; the showroom informed me that they will return back what i had bay which is not acceptable to me and not satisfy.
I believe that Huge company same like LG will bring an updated one for customer satisfaction, PLZ confirm me.
Best Regards;
Mohamed A.Azime
Expert Consultant Team
SBG

On 9/13/17 I bought this fridge brand new. On 7/10/18 it stopped working. Called in on 7/10/18 was told a tech would be out on 7/14/18. Tech never showed up. Called on 7/14/18 was told a tech was never scheduled to come out! ticket was sent in for a service department to call and come out. Turns out service department does not service my area. That was another 5 day wait. Sat on hold for 45 min total of over 2 hours spent on the phone with your sub-par customer service department. Told today 7/24/18 (fridge still not fixed nor has anyone come out) that it would take 4 WEEKS to get someone out just to look at my fridge! This is beyond ridicules you product sucks, your company sucks, and your service sucks! I will never in my life buy another LG product. I will put this on all my social media, and call the company who sold your crappy product and all my friends to NEVER purchase an LG product.

I purchased an LG LSXS26366S /00 Model 503MRXX09050 on May 6th 2015 as a renovated my entire house. Tuesday June 17th the compressor which is under warranty for 7 years went out costing me over 2k in groceries, eating out and repair. LG is only willing to reimburse $150 if I can furnish my refrigerator purchase receipt. Neither the store nor the credit card company can produce the record of my purchase as I am unable to find my receipt. For a cost of 2k a company as grand as LG for their appliances when it's the inferior parts used which is costing me takes no responsibility. It is Tuesday June 24th and nothing have been done to get my refrigerator fixed.

Complaint made to lg, with pictures sent.
Nobody wanted to help.
When talking to the sevice client they seemed to be unconcerned and would tell me its cosmetic. Why should a cooker 3 days old have cosmetic problems.
Cooker top gets cleaned and still looks bad.
This is not exceptable.
A brand new cooker should not have such spots?
Should be fixed or replaced!

I am extremely disappointed with lg, we have a 2 year old fridge that stopped working, apparently the compressor broke. Had called several times and submitted the correct paperwork and was denied 5 times until we finally got approved for the free goodwill checked that was guranteed. We have not had a working fridgerator for almost a month that's not even 3 years old yet! Lg would say they would call back, but would not, so we'd have to go through this inconvenient process all over again. This truly makes me question how much they actually care about the customers who purchase their products and the quality of their products. I am livid about this service and would like some sort of compensation.

past history with service has not been good. purchased and had trouble getting a refrigerator repaired. Got nothing but runaround for weeks trying to get repaired. Against my better judgement we purchased a washer and dryer and a dish washer, after approx. 7 months the dishwasher quit working. . After several attempts lg assigned a work order number and a local ? repair company. company called and said would be out on Friday between 10 am and 1 pm. by 2;30 with no serviceman OI called the company and got" the person your are trying to reach is not taking calls", this did not go over well so I called lg again, the rep tried several times but got the same messages. Finally she said would issue work order and another company would be out Wendsday. ( she apparently did not document it). That Friday the original company called at about 6pm and said service man could come over in a half hour. told them no as Lg had given the call to another company. At about 7;30 pm got call asking if the serviceman job was ok.? stayed around home again on Wendsday, no servce.After after much going around in circles, got told no record of new service and that she could not cancel the order to company as only the company that the work order was assigned to could cancel it. Wendsday. She indicated she would have to pas the problem to a higher level. noe have been without dishwasher almost 2 wqeeks. What do I have to do to have lg honor the warranty?

We bought a LG Microwave about a year ago. Today, 18 July 2018 it's not warming up anymore which is really inconvenient as I already have a freezer, it's winter... which goes along with warm food and drinks. A microwave is suppose to make your life easier... 1 year into the 10 year warranty and its not working anymore!
We had a Whirlpool Microwave that did exactly the same, so we bought a LG Microwave... thinking it will be a better product.

I need this microwave to be repaired please... and if I am going to sit with the same problem every second month like I did with the Whirlpool, I need it to be replaced or refunded.

Please contact me with a solution A.S.A.P

Thank you

I had a perfectly good mobile phone. I initiated an update. The phone no longer worked.
I sent it to LG as instructed by the retailer.
LG stated that it was water damaged.

Looking at the reviews on the internet, it is obvious this is a standard response from LG repairs. I have to pay $20 to get my phone back for a second opinion or private repair!

Disgusting costumer service. I will never buy anything LG again and I shall make sure all my friends, family, and customers are made aware of my experience.

We purchased a 60" LG T.V. FROM Hhgregg at a Black Friday Sale in November of 2013 for $599.00. The mother board had to be repaired in summer of 2015. Now it's 2018 and the T.V. won't show a picture and only has a sound for 1 second. I contact Warrantech and they told me that they would have to provide me with a replacement or send a check because the repairs will cost too much. They sent me an email on June 27th stating that they will send me a check for $290.22. They told me that the TV had already been repaired once. Mind you the warranty does not expire until 6/2019. I AM PISSED. This is the third LG T.V. that we have owned and all of them have gone out. They do not hold to the value of it name. I SHOULD NOT have to go out and purchase another TV that is still under warranty. I have been without a TV in the entertaining area of my home now for over a month. LG has really left a bad taste in my mouth.

When I reached out to Warrantech this is the response that I got
Dear Valued Customer,

Your claim has been approved and we have processed your check for $290.22 as a replacement for your covered item. The check will be mailed to the address we have on file & you should expect to receive the check within 7-14 business days. Please feel free to contact us with any questions at the number indicated in your terms & conditions.

Thank you,

My response:
Good afternoon Alejandro,

I hope all is well. If I purchased an LG 60" flat screen plasma T.V. For the amount of $600.00 plus tax and purchased an extended warranty, please explain to me why I am receiving a check for $290.22. I thought the replacement/or the check would have have at least been for the amount that was paid for the television. This was the purpose for me purchasing the extended warranty so that if anything should happen to the television I would be properly compensated. Please advise me.

Thank you,

Mrs. Mobley

Alejandro response:
Hi,

Tv's devaluate and so rarely you will get reimbursed for the purchase price. If you find the unit not comparable just list features and functions not comparable and I can revise the offer. If not the offer stands.

Thank you!

Alejandro Vicuna

Service Delivery Rep

Warrantech

The Amynta Group

LG PLEASE HELP!
Deeply saddened,
Mrs. Mobley

My name is Ahmed, I live in Australia. Last January I bought LG TV OLED65B7V from Dubai, United Arab Emirates (the receipt attached). The salesman confirmed that there is one year international warranty to cover the device in Australia. Now when I try to tune the location settings, I can't find "Australia" in LG SERVICES COUNTRY. I tried to get back to LG Australia, they shocked me and said that they can't help me ! And now I ended up with a 6000 $ useless device in Australia !
LG is a well known brand and I thought the costumer care guys would be more honest and helpful ! Please advise in this situation or I am afraid to say that I am going to take a legal action against LG.

The other day. While my son was recharging his rechargeable battery for E-cigarette. It burst into flames, and caught my carpet on fire. This just happened about 2 days ago. I have pictures and video of the carpet and of the battery. I would like to be paid for damages for my carpet, and the wall and trim which was burned. My sons hands were mildly burned but did not get any medical treatment. My email address is [protected]@yahoo.com or my cell is [protected]. I thought I would take the time to ask you to make this whole.