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LG Electronics / I am complaining about my new lg v30+ smartphone

1 Tel Aviv, Israel Review updated:

The V30+ smartphone's capabilities seemed wonderful when I first read about it. On top of this, the earphones by B&O were a great idea since I am a music lover and spend many hours listening.
However, when I bought my phone at the official supplier in Israel, I was deeply disappointed to find out that the earphones were NOT B&O, as advertised, but LG's own.
Since the same product includes - in Europe and the US - the B&O earphones, I approached the local supplier. I was told that "this is the company's decision, to not supply the B&O earphones and, if I wanted the B&O earphones, I can purchase them at the full price".
I am deeply disappointed since I truly wanted the product and am very satisfied by its operation - except the sound which is now quite poor due to the replacement of the advertised B&O earphones by a product of less quality, by far.
I am expecting the LG company to send me the B&O earphones that should have been in the package in the first place, so I get back the great sound as advertised.

Aug 24, 2018
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  • Ja
      25th of Sep, 2018
    +1 Votes

    What is wrong with LG???
    No response to the email sent on August 24th!!!
    This is definitely NOT what I expected from the customer service of the company!

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