LG Electronics
reviews and complaints

I had purchased split AC from lg India in jan 2004, Now PCB is not working. I am following customer care from last 15 days, they are giving me flipflop answer, intialiy told me they will replace within two days, after 2-3 days they said to me it is not available in pune, demanding from noida, today they told me that your model is outdated company cannot supply spare parts after 5 years . please reply me too. My city is Bhandara nagpur region maharastra pin code 441904 . dealer is mahalaxmi electronics Bhandara my complain ID no [protected]

Dear team, As i already intimated for many times regarding my fridge compressor issue which was pending from last 15 days.Day before yesterday i was made a complain in customer care which no.is RNA111115035546.So plz do the needful as soon as possible.

Thanking you
Regards,
Ramakanta Rath
[protected]
[protected]

I purchase CTV 21 on 10.10.2007.your happy living plan Amc start
11.2.2010 End date 10.2.2013.My TV picture not getting clear.Icomplaint on 28.12.2010 RNA101228060926.I recieve 1st sms from VM-LG care 29.12.2010. is in process reason other.2nd sms parts arrived waiting to book new appointment.I contact custemer care and give appointment date.It was on 24.1.2011.on 26.1.2011 again same message came.Immediately i contact LG care give again appointment.3rd sms recieved on5.2.2011 parts have yet to be ordered at06.36 am same day 11.59 am sms recieved parts arrived and waitng appoint ment.again I given appointment.on 9.2.2011 again recieved parts not in stock.In my home Washing Machine, computer, Fridge, Microwave oven and TV all are LG product.Till this much time I trust LG.I told my friends and relative use LG products.But I affraid that what happen to LG such a big firm, is it ur attitude to the customer.Ihope Now I hope u will do the needful.
Thank you
T.R.Sreekumar
pune. Mobile .0091-[protected]
Email.kskumar65@yahoo.in

My LG phone has been dropping calls since September 2010. The phone has been replaced at least 2 times with NO improvement. I have spoken with not less than 4 supervisors who promise to upgrade my call to a manager and I NEVER HAVE RECEIVED A CALL BACK. Each promises THEY will be the one to help me - but NOTHING.
I was told last week that they wanted to replace my phone AGAIN - I rejected the option and demanded a manager call me to upgrade me at V's expense. A MANAGER was supposed to contact me on Monday - it is Tuesday night and NO MANAGER.
I need my phone to work - I was charged with $154 of overages that I figured had $100 of dropped calls. I was promised a $30 credit in January by a 'supervisor', but nothing! ALL I AM GETTING IS A RUN AROUND. I need my phone upgraded - I NEED V to cover the entire cost. I looked at an Octane phone that I think will work.
I have put up with DROPPED CALLS for 5 months and no one is smart enough to fix the problem - the only thing ANYONE will say is replace the phone...again.
I NEED HELP - I don't want to cancel my account that I have had for over 10 years. I hope that someone will look at my complaint and actually HELP ME!

customer want the demo. so pls do needfull.

I just moved to a new home . I purchased LG washer and dryer from Leons store, then it was delivered, I tryed to install this but machine wasnt working. We call immediately to store but they told us to contact LG. This is a brand new unused machine we contacted a store less than 72 hrs I didnt use it, but in customers servise refuse to exchange this to a new one. I dont have a machine, i cannot use it for a more than a week . This unused product is a lemon. Leons keeps telling me to call LG. Technician came, wrote the report that machine has motor failure. I want brand new machine, that what I have paid for, not for the fixed one.

My name is Piyush Gadhavi i have purchase LG front Load washing machine before one year. my problem is LG washing machine is not working . i have register complain before 7 days but still not action taken . when ever i call to customer care toll free number they reply that call will arrange for you. they give me Jamnagar customer care number .They told we will come after 2 days. My complain number is RCA120305051402 .COMPLAIN
date :05/03/12 but still no call back arrange for me. every they said that ur complain forward to higher level. I really very upset is this your world class service? i never recommend to other to purchase such type of poor service company washing machine.

I am having LG washing maching of model of WP5-002PNGX045327 F8068LDP is having problem as the door gets locked but machine starts. Please do favour.

I agree Leons should refund or replace the machine with a new one what a way for Leons to treat their customer.

Most stores have a 30 day return policy on items. Some appliances are only 14 days. It seems that you contacted the store within the right amount of time. Plus the item was 'Dead On Arrival" which entitles you for a full refund of your money. You should not have to go through LG. The store should give you a full refund or replace the defective item!

May 5, 12015, need information before purchasing $5, 000 refrigerator & another TV. Spoke to Joanne, Customer Service, couldn't even speak or understand English well, stated the most stupidest statements that astonished me to the point I thought it came from the TV or radio - a cartoon or something, had to download manual to understand and still not straight forward, online Kikka, nice but couldn't answer questions so transferred me to David, Sales Retail, wrong department (he didn't care either), transferred again to Pomi (who wanted to transfer me back to David, wrong dept) refused so Pomi dealt with me, somewhat a little knowledgeable but kind. Now I understand all the complaints above and will not purchase any more items from LG. and make sure all my clients do not purchase from LG. My whole home is full of LG products and I'm sorry I supported indirectly these bunch of YooHoo's at LG service center. LG asks for a survey after your conversation 1-10, 10 being the best, perhaps they should put -50 on their chart for unbelievable, unintelligent uncaring goofy people - the worst of the worst. Good thing I'm not their supervisor - all the staff would be fired and replaced with people who really want to work, knowledgeable of all products, care and are professional with a turnover of 2 days at the most to return calls. PEOPLE WITH RESULTS NOT EXCUSES.. Market Place on TV should get a copy of these reports allowing the public to acknowledge how poor LG service is and how they treatr their customers so badly. LG's products are expensive and how that I've encountered the poor service their products are worthless to me. SHAME ON LG. obviously THEY DON'T READ THESE COMPLAINTS SINCE THEY HAVEN'T CHANGED.

It is funny that I am sitting in LG Service centre at Lahore, Gardent Town Abu Bakar Block. The situation is the same since the posting of feedback about this service centre. I think the people who are running this centre or the management of LG in Pakistan and Lahore is just dont care and totally indifferent to improve their centre. It has also been learnt that due to mismanagement and continuous complaints by the customers, the girl on the front desk has also left job.
I deposited LG LED TV last week on 19th July 2014, they gave me a reciept and said that they will fix the problem by Monday morning, but i visited the centre on Tuesday and they were asking what is the problem with TV, I wanted to smash my head on this. So un-professional behaviour making fun of the customers. They simply don't care. I wish somebody go to the consumer court and ask for help or registering a case.
Nusrat Gill, [protected]

I totally agree with .. LG customer service is totally crap ... Its been exactly 25 days now ... i have given my lg plasma Tv to the lg service center near Kalma Choak and they are keep giving me excuses ...

Salam .. i hv tv 29 inches LG 1.5 year old only which now have some trouble.. i call many time to service centre...those Nos were on warranty card but not Nos are no responding...i call an other service centre .. which is situated on Lawrence road but same problem there. these are their telephonic Nos [protected]-7-8. Telephone Nos not responding.. also call their incharege who name is Mr Sadi lot of time on his mobile No [protected]..but he also not attend ..then find another place in model town link road and call on that service centre same problem was their telephone Nos [protected]..no body attending call .. one answering machine was active .. i record my call but no body contact me still l in this practice one week is gone.. at the end i contact a local shop for repair my tv set but they said that its flybak No 6174v 50031 bsc 28 n2334 is in trouble which demand to change ..but in the hall road Lahore market this part is not available ... there are all parts which are china made ..mechanic is not taking responsibility to change this original flybak with Chinese... cos its hv no warranty to giving proper result ... in market no parts.. no service centre ..every body is telling that LG electronic company is fraud and the run away .. clean sweep from market .. that's why these problems are facing customers in these circumstances i fit chines fly bak in my tv set but result is no satisfactory.. .so if this complain is reading any authorised person pls let me contact for solution... i will be very thank full an awaiting your cooperation.
my cell Nos is +[protected] Name Javed .

hi i am pradeep i given my 29" LG golden eye for repair at LG service station panvel last 15 day's .the girl at phone is very busy in other work rether toattanding costemer complain.She don't know how to talk to costemer. i try to call many time but there phone is busy and when ever i get connected she say tv is not raddy it take 4 day now its more then 15 day but still there is no solution what to do shoud i suggest every one don't buy LG product becouse product is good but poor service.
I wish god help them to improve there service or close there counter.

thx and all the best

i would totally agree with mr jamshaid.
exactly same thing is happening with me
i gave my LG TV, at the same place A-11, Lawrence rd, lahore, Pakistan, for the problem, , that the Tv went on standby, , , n it does nt get alright now.. the service cente, , took my Tv for 4 months ..n they still have it ; n they are not responding to the complaint.itz such a lousy response from LG people.
Caution for readers: i recommend, do not buy any product from LG company/ after sales service n response is pathetic.
persons involved are MR SAADI SAAB, & MR Irfan( North manager )
their response is so unbelieveable, , what they are saying to me, , that the parts / chips they get from Korea are faulty, , , , wow, , , unbelievable...& they are hinting me to take the Tv away, , & get it checked/repaired from local workers outside, , , ..unbelieveable, , , a response from the service centre
i would like to post my complaint to any of their international office, , , i do not know any email, , , where to do that, , , cause people here in this service centre, , LHR, PAKISTAN, , are totally unresponsive/ unmoved
PLZ do not buy any LG product, , , itz a very lousy company, , , which doesnt care about their costumers
my LG TV is 29FS4
& job no is 39203
i wonder if my complaint could reach to the top management/CEO, , so they may take some action about it, i would be grateful
my mobile no is [protected], , , [protected]
17-B, st-6, shah jamal, lahore, PAKISTAN

I am the owner of 1.5 ton LG split Air conditioner bearing Sl. No.005NLYX001786 and Model No.LSA5LPAF6. The original invoice/bill is not traceable but to the best of my information the air-conditioner was purchased by me in July 2010. Subsequently I have entered into an Annual Maintenance Contract (AMC) with M/s. LG Electronics Pvt. Limited vide HLP No. : MJ 038983 on 25th March, 2013 against payment of Rs.2391/-(Rupees two thousand three hundred ninety one). The comprehensive AMC started from 25.03.2013 and was to end on 26.03.2014.
On noticing that the air-conditioner was not giving required cooling, I registered a complaint with LG Electronics helpline No.[protected] on 21.09.2013 at 09:43 AM and the complaint No. provided was RNA [protected]. The reason mentioned in the SMS from LG Electronics received by me was (Gas charging). Subsequently, an Engineer from LG Electronics visited my residence and informed that the air-conditioning unit requires refilling of gas. As for the next 5 days, there was no further repair/service support from LG Electronics, I spoke over phone No.[protected] with LG Electronics, Noida service center. At the service center my call was eventually put through to Shri Sudhakar Tyagi (Cell No.[protected]) who informed me that one particular spare part required to repair my air-conditioner was no longer in supply by LG Electronics and as such my air-conditioning unit could not be repaired.
He advised that I should submit a photocopy of the bill/invoice relating to purchase of air-conditioner along with a copy of the AMC receipt. He also suggested that I should make a request to LG Electronics Pvt. Ltd. to refund the depreciated value of the air-conditioner as the Company is unable to repair the same.
As my air-conditioner was purchased in July 2010 I was unable to understand how a reputed Company such as LG Electronics had discontinued spares support to a fairly new product and therefore requested that I be allowed to speak to his superior. After constant persuasion, I was provided with the cell Number of one Shri Sameer Dhiman (Cell No.[protected]), Sales Manager, LG Electronics, NOIDA. I spoke to Shri Dhiman on 3.10.2013 during which Shri Dhiman repeated the same suggestions earlier given by Shri Tyagi. During my conversation with him on 3.10.2013, I specifically requested Shri Dhiman to provide to me in writing, the exact reason for the inability of the Company to repair the air-conditioning unit and also to spell out in writing the offer regarding payment of depreciated value.
Shri Dhiman refused to provide either of the above.
As my queries and requests had not been complied with, I requested Shri Dhiman to provide me the name and cell no. of his superiors. After my innumerable requests, Shri Dhiman provided me with cell number of the person who he claimed to be his superior i.e. Ms. Puja Mathur (Cell No.[protected]), Branch Head, Ghaziabad. On contacting Ms. Puja Mathur on the aforesaid cell number, the person flatly denied being the superior officer of Shri Dhiman and claimed that Shri Dhiman was infact her boss.
Therefore, the facts are that
1. LG Electronics has discontinued spares support to their product which was sold by it in the year 2010.
2. LG Electronics entered into an Annual Maintenance Contract for a product for which it did not provide spares support.
3. LG Electronics is neither repairing my Air Conditioner, nor providing me in writing, the reasons for its inability to do so.

Complaint regarding LG Electronics India Pvt. Ltd -1.5 ton Split Air Conditioner
I am the owner of 1.5 ton LG split Air conditioner bearing Sl. No.005NLYX001786 and Model No.LSA5LPAF6. The original invoice/bill is not traceable but to the best of my information the air-conditioner was purchased by me in July 2010. Subsequently I have entered into an Annual Maintenance Contract (AMC) with M/s. LG Electronics Pvt. Limited vide HLP No. : MJ 038983 on 25th March, 2013 against payment of Rs.2391/-(Rupees two thousand three hundred ninety one). The comprehensive AMC started from 25.03.2013 and was to end on 26.03.2014.
On noticing that the air-conditioner was not giving required cooling, I registered a complaint with LG Electronics helpline No.[protected] on 21.09.2013 at 09:43 AM and the complaint No. provided was RNA [protected]. The reason mentioned in the SMS from LG Electronics received by me was (Gas charging). Subsequently, an Engineer from LG Electronics visited my residence and informed that the air-conditioning unit requires refilling of gas. As for the next 5 days, there was no further repair/service support from LG Electronics, I spoke over phone No.[protected] with LG Electronics, Noida service center. At the service center my call was eventually put through to Shri Sudhakar Tyagi (Cell No.[protected]) who informed me that one particular spare part required to repair my air-conditioner was no longer in supply by LG Electronics and as such my air-conditioning unit could not be repaired.
He advised that I should submit a photocopy of the bill/invoice relating to purchase of air-conditioner along with a copy of the AMC receipt. He also suggested that I should make a request to LG Electronics Pvt. Ltd. to refund the depreciated value of the air-conditioner as the Company is unable to repair the same.
As my air-conditioner was purchased in July 2010 I was unable to understand how a reputed Company such as LG Electronics had discontinued spares support to a fairly new product and therefore requested that I be allowed to speak to his superior. After constant persuasion, I was provided with the cell Number of one Shri Sameer Dhiman (Cell No.[protected]), Sales Manager, LG Electronics, NOIDA. I spoke to Shri Dhiman on 3.10.2013 during which Shri Dhiman repeated the same suggestions earlier given by Shri Tyagi. During my conversation with him on 3.10.2013, I specifically requested Shri Dhiman to provide to me in writing, the exact reason for the inability of the Company to repair the air-conditioning unit and also to spell out in writing the offer regarding payment of depreciated value.
Shri Dhiman refused to provide either of the above.
As my queries and requests had not been complied with, I requested Shri Dhiman to provide me the name and cell no. of his superiors. After my innumerable requests, Shri Dhiman provided me with cell number of the person who he claimed to be his superior i.e. Ms. Puja Mathur (Cell No.[protected]), Branch Head, Ghaziabad. On contacting Ms. Puja Mathur on the aforesaid cell number, the person flatly denied being the superior officer of Shri Dhiman and claimed that Shri Dhiman was infact her boss.
Therefore, the facts are that
1. LG Electronics has discontinued spares support to their product which was sold by it in the year 2010.
2. LG Electronics entered into an Annual Maintenance Contract for a product for which it did not provide spares support.
3. LG Electronics is neither repairing my Air Conditioner, nor providing me in writing, the reasons for its inability to do so.

I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness diminished to very low level and I had taken it to the Redington India Ltd. service center in T.Nagar and they told me about the Rs.730 charge if there is water lodged in the device and I was 100% sure that there isn't any possibility for the same, so I gave my device for service and was waiting for about 2 weeks and I received a call from them saying there was water lodge in my device and they want me to pay Rs.730 to get the device back and the most important thing is that the device isn't serviced. I was like what the hell? Why would I pay these cheats the money just to open and take look at it and return? These people don't have the basic common sense that if I had known there is water why would I give it for service to pay Rs.730 unnecessarily? I would rather go to private service center and get it done for same price or something additional, finally they sent me some fake snap shots of water damage and stuff. I doubt if they had done it on their own to rip off the money. Today I got the device back and the display totally doesn't work. They spoiled it even more. Blackberry has to stop sending officially unlocked devices let the people get good service from Airtel, Reliance and other service providers. Never from these local Redington guys, I wonder if they have ever seen a Blackberry phone, these guys would only have experience in spoiling local basic phones like Nokia, Motorola etc. Now giving the service order to these guys Blackberry is spoiling its reputation in India. I need a brand new device and also my Rs.730 to be returned and I am not going to live them till then.

People beware of these guys. Redington India Ltd is totally a fraud company. Redington India Ltd rips off the money and spoils your device. Redington Group has to replace my device and pay me my Rs.730 back. Redington Group has to stop the scam in the name of service Blackberry devices. Redington India Ltd should no longed be an authorized company to service Blackberry devices. Blackberry has to stop the contract right away.

I agree, I'm on my second control board and the unit is only 4 years old. Please if everyone that LG is to be avoided at all costs!