LG Electronics
reviews and complaints

I purchased an LG refrigerator at the Forest Park Home Depot on November 28th and with it was given a delivery date of 19 December.

On 17 December, only two days before the delivery date, I was finally called and told the refrigerator was on back order and they would have to call me in a few days to schedule a new delivery date. They said they "might" be able to move one from another delivery warehouse, and then reschedule.

I went into the Home Depot to complain about the delay, for which I received no apology or offer of compensation for my time, and was there told that it had already been rescheduled for 26 December without consulting my schedule.

I was unavailable that day, so had to reschedule AGAIN, for Dec 31. I was then called on 30 Dec just to be informed that they wished to reschedule the delivery to 6 January. I refused, hung up, went to Home Depot and canceled the purchase.

I had planned to purchase 3 other appliances from that store, but will no longer do so due to the horrible service I received.

The only thing remotely close to an apology I received was an explanation of how backed up the were due to unexpected Black Friday sales. Back-ups on their end are not my problem, but theirs. During this entire process I was bounced from the store, to the delivery service, to LG, and back again.

As a customer, I don't want to hear how poor planning for the holidays, or a deficient shipping program doesn't allow sales to accurately plan deliveries. I want to hear solutions.

Only one person in the entire process tried to take ownership of the issue, and offered an apology. I would like to thank Ed at Home Depot for his Customer Service.

3 days after the reception, we noticed many fingers prints
inside the oven window + smudging marks .

Called the service who ordered a new door .After 5 days
the service told us they are ready to install a new window .
We argued we were promised a full new door ...after
many argumentation, the LG service rep told us it is
that or nothing !

We argumented that a new door is the minimal we ask,
we paid for a new range NOT a repaired range .

Still fighting to be served as it shoud be : we just ask for a new door to be installed ...

We went to the LG SHOP (outlet of LG) in Midrand, Johannesburg, South Africa in 2010 to buy Appliances.
we bought goods to the value of R20 000 and was demanded by the supplier to first pay up in full before delivery, which we did, but up to date got no goods delivered, and after much phone calls and promises from the Director of the company himself we still didnt get a refund nor the goods delivered. We (myself and my fiance) found out when we actually went to the shop that they were in liquidation.
We are lodging a complaint in hoping that LG will refund us or supply us with the appliances initially ordered as this is what we rightfully deserve. Pls feel free to contact Baldiwn [protected] or Lee-Anne [protected] anytime with regards to this matter, we have proof of the payment and serial no's of the goods.
thank you

My refrigerator is less than 3 years old and since the 13th month, I've had NOTHING but problems

I have spent many $$$$$ on it

There is only one LG dealer in my area and he can only repair on Wednesdays

T/fore I've done without a working appliance for a total of many months.

The repairman is very expensive and he has worked on it 3 times just in the past 3 weeks.

He is due here again on Wednesday for the more repairs.

His charge is outrageous and I've spent too much money on this refrigerator to not receive the service from it that I paid for.

Purchased washer lg f1403fd 9kg £ 566.45, all instructions coming off front of machine, faulty manufacture
Consumer direct said not made for durability lot of money.
Could have bought two for same price, you think you pay more better quality it seems not all the time.
There call centre : regenersis ltd kingfisher way, hichingbrook, buisness park, huntigton cambridge pe29 6fn not speaking to lg electronics staff
Tel [protected].
Lg by they way they get you to phone you think lg headquarters slough berkshire,
Then you are diverted to huntington call centre regenersis ltd they cover other companys as well so you will never get lg complaint sorted
One way round it send mail through post to lg head offce/they have you email cic. [protected]@lge. Cm who are call centre./ here is regenersis email [protected]@regenersis.com

i have received a mail from LG company uk that i've won a lottery or a cash prize of 700, 000 GBP and this company according to them has deposited my cheque in goldstar international courier services and Mr, Bryan Bob is dealing my courier. they asked me to choose a delivery plan and to pay according to that plan. i am totally confused regarding this that is it a scam or true. now please tell me what to do because they asked me to deposit 400 GBP as a courier fee which seems to be vey difficult for me and if it is scam then kindly guide meabour this man BRYAN BOB. is he really a worker there in goldstar courier or it is just a fraud
thanks a lot

dear sir,

this Chandra Sekhara Rao Moturu, from Andhra Pradesh, Visakhapatnam Dt, Parawada Town, Dharamarayudu peta, pin 531020. I lost my mobile on 19/01/2011 evening. last call made to number [protected] in the evening on the same day,
i kindly request u to find my mobile.
My Phone model : LG Gu 220, IMEI Number of My Mobile is : [protected].

I purchased an LG monitor on the 19 February 2010, less than four weeks ago. There is this pixel that is constantly lit, in a black background it is rather irritating and stares at you with its beady pixel. I then tried sorting the matter with Ursual vd Linde [LG] who literally made me run from the place I bought it, who thought I was an ***** for listening to this person and then to a repair place [CRT] affiliated to LG but then they wanted to keep the monitor for no less than three days...now three days is too much down time and too much work loss.

I bought an lg range lre30451sw/sb/st in '08... After using the self cleaning for the 2nd time since purchase an f1 code showed up. It goes away after pressing clear but continues to beep and reappear. I was told the keypad is shorted out. After going online I have found that this is a very, very common problem that happens after using the self cleaning... So I am wondering why there isn't some sort of recall. I understand it is an expensive part to replace, not to mention labor (more then 1/2 of what we paid for the stove). I have also read that it will most likely happen again so if I do pay to have it fixed I will be afraid to ever clean the oven. Would like to know if there is anything that can be done... At least to prevent others from purchasing this range.

Sir,
on 7th of january, i went to Ramswaroop College (Faizabad Road) for my semester exams.
I had kept my cellphone along with my friend in his bag in front of the security guards.
After the exams 8 to 12 bags were stolen including the bag in which me and my friend had kept
our cellphones.

We tried ringing on my friends' cell (as mine was switched off), a girl picked it and before could ask
her anything she hanged the phone and didnt picked it up another time.

My phone's IMEI number is [protected](last nine digits). The shopkeeper had written only nine digits on the reciept.

my contact number (presently ) : +[protected]
email : [protected]@gmail.com

My WM2016CW washing machine died December 24th while washing a housecoat. I phoned LG, and was referred to their warranty service agents Trans Global Services. I got a recording, left a message, and then filled in an online request for servicing. I phoned back Monday the 27th to check on my request for servicing. They said no record of my request existed, and I should go to Home Depot and get them to fax my purchase records to them. I did this. I called back Wednesday the 29th for an update, and they claim to not have any record of my fax, or phone call. I then called LG Canada again to request servicing, and they took my information. I called again on Friday for an update, since I had never received a return call from anybody at any time. A new Case # was assigned to me (#CMN101230575363), and I was told to wait 2 to 4 business days for a reply. I called back on January 7th, having heard nothing from LG, and after a long wait on hold was finally given an appointment for a service call.
Now let's see how that works out. The machine was purchased in October of 2009, and just lasted long enough to get past the one year warranty for labour. The logic board is warrantied for 2 years, but I'll still get screwed for buying an unreliable machine with poor customer service behind it.
DON'T BUY LG !
John

Hi All,
This is to bring into the notice that LG Electronics India is not replacing my desktop LCD monitor "LG Flatron L224WS" which is still under the warranty period. Mine monitor is experiencing pixel dead problem.
LG Guys are giving stupid excuses that product is not covered under warranty since only one pixel is dead. They can only exchange if at least 5 pixels are dead. So how am I supposed to make my monitor's pixel dead to the count of 5. This is insane.
If a product is still under warranty, the complaint should be entertained. LG has considerably degraded their product quality.
Its an appeal "Stop making fool of customer, since they rely on you and spend their hard earned money".

Appeal by: Rahul, contact no: [protected]

I purchased my LG Plasma Television December 19, 2009 at the Audio and Video store in Santa Monica California and before my warranty expired on December 19, 2010 there was sound on my television but there was no picture. I called LG and I was transferred to customer service for troubleshooting and during troubleshooting with a customer service representative my television cracked internally.

I wrote a complaint letter and faxed it over to a supervisor in customer service and he said that it was not LG fault and the warranty will not cover internal cracked panel and that it was my fault this incident happened and they could not help me. I’m still in shock and I cant believe how LG so called life’s good product and customer service has handled my case. Does anyone have suggestions?

sir,
i purchased double door refrigerator on 17-12-2010. from the first day its making a lot of noise and back side wheel is also damage. The person who came for demonstration told us that he'l replace the wheel and send technician on next day but after i week also he did not contacted. so i complained on lg service my complain No. RNA [protected] with in 24 hours the service man will check the product their told us. But after 48 hours a service man came but he too did rectified the refrigerator and told he'l completely replace the product with in 2 days but now its 12 gone but no response when i called the lg service their inform with in 6 o clock person will surely check the product but no response form any side...

We purchased a new TV from Reliance Hyper Mart in GGN.
The TV arrived in a well worn box.
I reported this to LG and they sent over an engineer.
The engineer pushed to install the TV and sure enough the picture was bad. There were up-t0-down bands. He checked with multiple inputs, cables and reported that there is a problem.
Then on reporting the same to the customer care number I was given notice that reminders have been sent and that there will be more engineers visiting my home. Naturally I do not recommend LG in India. BAD PRODUCT and BAD SERVICE

DEAR SIR /MADAM
I AM REGULAR CUSTOMER OF LG
IN 2005 I HAD TAKEN DESKTOP IN 2006 LAPTOOP NOW LG 700 W 5.1 CHANNEL 32 LCD AND LG MOBILE KS 660 I WAS HAVING TRUST ON LG SERVICE I NEVER THOUGHT LG SERVICE CENTER ARE HOPLESS AND YOU ENGINEER ARE NOT EDUCATED . I HAD VISITED WITH MY LAPTOP AT LG SERVICE CENTER AT CHINCHWAD LINK ROAD PUNE CONTACT NUM [protected] /29 FOR REPAIRE YOUR ENGINEER OPENED THE LAPTOP BUT NOT ABLE TO REPAIR
IT AND NOT EVEN ABLE TO ASSEMBLE IT HE HAD JUST STICK THE SALUE TAPE AND RETURN IT TO ME HE INSTED OF REPAIRING HE HAD DAMEGED MY LAPTOP AND EVERY TIME WHEN I ASK HIM TO REPAIR HE GIVE EXCUSE THAT PART IS NOT AVAILABLE AND ASK TO CALL NEXT WEEK PLZ SOLVE MY PROBLEM AS SOON AS POSSIBLE
REGARDS
S A CHAWLA
[protected]
[protected]

Dear sir,

Im having LG GT 350i mobile.i bot in univercell on 14.11.2010 bill no 950628.in that mobile i have a problem, some time if im going to inbox it will show maximum limit of application reached.if i will switch off and switch on the mobile for 2 days it wont show anythink it will work peroperly after 2 days it will show same think. i given to lg service center for 2 times again i have same problem.every time it will show maximum limit of application reached i want permanent solution for that.if im not geting permanent soluation i need my cash back are exchange of mobile.

Telus texting has quit working or many in this area. its stupid cuz no oe can use their texts., .. jeeze telus u seem to always have preoblems

dear:sir,
do not perchage ultraslim color telivision mo no:21FJ8RG4TP>>>>S.NO:009NLLG038856...
from my shop on body crake to 15days
but i tell the service center, distributer, so no any responce?
so i request sir please help as?

my shop
jaiswal electronic
anpara bazar
sonebhdra (u.p)
my no: [protected]