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LG Electronics Complaints Summary

445 Resolved
1079 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1533

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8:43 am EST
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LG Electronics defective sound system

On June, 2008 I purchased a 47" a LG package (LCD -TV with an audio system, from Best-buy in Markham. Few weeks later, when my children finished school I installed the system. The TV worked but the Audio system did not work. The sound was horrible, no access to the setup menu and the DVD did not work at all. I called Best-buy and I was told to call LG directly. So I called the LG customer service and they recommended that I buy new HDMI cables. I did but no luck. They kept suggesting different things but nothing worked. I kept calling the customer service (Note the LG Canada customer service they work Mon to Fri - 9am to 5pm! and the LG USA referred me back to the LG Canada who only work when I am out at work). Anyway, my calls to the customer service continued with no luck at all. By October I was told to take the unit to a designated LG repair shop, so I did. I was told it would take a week and they will call me back when the unit is ready for pickup. But two weeks have passed and no call. I called them to find out that they were waiting for a new DVD and sound parts, and they will call me within a few days. Another two weeks and no call. I called the repair shop and found out that they have received the DVD and the Audio parts but they were waiting for a motherboard parts! I called LG and I was put on hold for 45 minutes and when they returned back the line went off. I called again and the same thing happened on hold for a long period and when they return the line hangs up, this had happened many times. I sent a fax explaining the problem and asked them to replace the unit with a new one as I am not ready to take back a defected brand new unit.

My fax was received but no reply from LG. I sent them an email, again no reply. I talked to a customer service and asked if a supervisor or a manger to talk to me but they said no that is not possible.

However, I was informed that a new replacement unit order was issued and i will receive the unit within few days Nothing happened! I called almost every day but I get the same answer wait.

I asked if they can speed up the process so I can get the replacement unit before the new year holidays. They said they will call me. The holidays passed and here we are in January 2009 but nothing happened. Still I am waiting for my unit back. The same answer always, "WAIT...WAIT...someone will call you", but never anyone did return my call!

Since I purchased the unit I have called LG at least five times a week. Sent them e-mails, fax mailed them asked them to call me back but so far I did not receive any reply not even when they put me on hold for over half an hour and they hang the line up on me, they never call back to apologize or return my calls. I never ever had experienced a horrible treatment from any other company in the past.

I even asked them if they can provide me with a temporary working unit till my replacement unit is ready, just for the year end holidays and school winter vacation. Their answer was a complete neglect! and a big NO.

Before anyone purchases any product from LG please try their customer service and find out their treatment. also you can send me an e-mail to find out more about this unacceptable treatment, horrible service and cheap products!

Imagine you purchase a product for the summer vacation and summer ended and Christmas and new year holidays passed and winter holidays passed and you are still waiting from LG to have your system back. This is unforgettable nightmare!

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12:56 pm EST
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LG Electronics electric range / oven

Purchased an LG Oven 2 years ago. It is and continues to be a "LEMON". We've had nearly every major component replaced and on Christmas Day the main element and motherboard shorted out and tripped our circuit breaker. All is now fried and must be replaced or repaired. LG agreed to extend the warranty (how nice) except for the fact that we've been without a stove for (1) month and waiting. We don't want it fixed we want the cash so we can buy a good stove from another company, since LG appliances clearly suck.

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12:52 am EST
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LG Electronics false advertising and horrendous service

I went to Game at Westgate mall in Gauteng on 16 December 2008. I intended buying a few major applicance from there and I first went to purchase a television set. There was an LCD full HD tv advertised for R 12 999.00. About three tvs down the line an advertising borad with the same specs advertised the tv for R9 999.00. I asked te salesman helping me which tv was that as that was the one I wanted. He looked at the board advertising the price and quickly removed the board. H ethen told me it was an advertising error, that was not the LCD but the plasma tv. I informed him that I was entailed to the price advertised and that was what I wanted, he agreed by law that was what I was entitled to but went to call the manager. He then came back and told me that due to the errror the manager was willing to give me the set at R 11 500.00, told him I wanted the advertised price and could he please call the manager. A merchadise manager by the name of IaN sLATER then came through. He looked at me in a dismissive manner, went to the salemen, took the board adertising the tv for R 9 999.00 from him, came over to me, in an abrupt manner said his name was Ian Slaater, inocrrectly misrepresented himself as the store manager, just told me that the price was human error and he was retracting it and walked away. I asked the salesperson waht happended to the price offer of R 11 500. He went back to phone mr slater and I was told it was no longer on offer.

On wednesday, I phoned a lady by hte name of Rina to complain I requested an oppology from Mr slater for his manneer as I belived his treatment towards me was because I was a black customer, she said she would investigate the matter and getback to me, A few hours later Mr ian Slater called, he said regarding the tv, he could now give it to me at R11 970, ( the third price on same tv set). I then asked him if that was the only reason he was calling he said yes, I asked him if he did not think he needed to oppologise, he said if I thought he had to oppologise he would and that he treats everyone that way. I requested a call from the store manager which he said he wouald ask him to call, the matter seemed to die a natural death with Game there.

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3:27 pm EST
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LG Electronics service - lack of

A 3 year old LG Front Loader HE Washer showed error code LE.
A call to LG produced no local or regional servicing dealer. We are in central KY. A week later and calls to several repair services, finally found one from 60 miles away. Diagnosis revealed the need for a new motor. The motor is still under warranty. I have called the service several and LG. Replacement or refurbished motors are generally not available. LG suggested I look at a junk yard to find a used motor. The repair service is still trying to get a unit from LG. Today LG tells me to remove the motor and take it to an electric motor repair shop.

Service - Well No.

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Fat Tabby Kitty
Saint Augustine, US
May 06, 2011 6:13 am EDT

I have owned the washer and dryer for almost 7 years now. I didn't have any problems until recently when a sensor failed on the washer. I also need to replace the electronic controls on the dryer. Skips over the Normal dry selection but works fine on every other setting. All in all, these have been very good machines for me. However, I would never recommend them for a 2nd story laundry room.

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ajmad
W Simsbury, US
Apr 02, 2009 4:28 pm EDT
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LG WM1814CW front load washer.
We have owned it for just about 3 yrs now, purchased at Home Depot along with its acompanying dryer for $1600.00. It was installed by Home Depot as well
The drain pump has burned out, Why? Because the drain hose in back was pushed all the way down to the bottom of the drain pipe, which restricted adquate air flow for proper drainage. Due to poor installatiuon.

there is also a tremendously foul smell coming from the washer which is ruining my clothing and the electronics fail on occasion.
A washer at this price should last at least 7-10 years and it seems I am at the beginning of the end for this machine.
I have learned that this company has been receiving several complaints with regards to many of the same issues I mentioned.

I am currently out $450.00 in repairs because of this. Even the repairman agreed and has replaced motors on many LG's because of the poor ain pipe installation.

Life's Good? not with this product.

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Valorie
Lebanon, US
Mar 31, 2009 3:47 pm EDT

I Have an lg front loading washer and the rubber molding has mold and a teribble smell. Of course it is not under warrenty. I would never by anything made by LG. Valorie from Cincinnati

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John S
New Castle, US
Mar 04, 2009 12:14 am EST

Motors rarely ever fail on LG washers.
The most common cause of an "LE" error is overuse of detergent.
In most cases--simply disconnecting power and re-plugging the washer will "reboot" the main control (clear the error message) and allow continued use of the washer until the next oversuds occurs.
If done repeatedly--eventually the component that fails is the HALL EFFECT SENSOR.
This sensor overheats when heavy suds "drags" the basket (or tub) during the high speed spin cycle and eventually "quits"---triggering an "LE" error which eventually cannot be remedied by simply removing power to the washer.

HALL EFFECT SENSOR p/n: 6501KW2002A ($12.95).

After a new sensor has been installed--it is IMPERATIVE that the correct type and amount of "HE" (High Efficiency) low suds type detergent be used.
Three concentrations of "HE" detergent are commonly sold:

HE (regular strength): (2) Tablespoons Per Wash
HE 2X (double concentrated): (1) Tablespoon Per Wash
HE 3X (triple concentrated): (1) Teaspoon Per Wash

Using the correct type & amount of this detergent prevents the following:

1) Error message & interrupted cycle.
2) Musty odor
3) L-O-N-G cycle times (far in excess of estimated time displayed).
4) Water leak (small amount).
5) Insufficient cleaning results.
6) Damage to the HALL EFFECT SENSOR over time.

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11:58 am EST

LG Electronics cracked head on gt150 scooter

When I initially received my GT150 Sport scooter from lg wholesale, within a week I noticed small drops of oil on the garage floor, I continued to ride in hopes that maybe a seal had not yet set, but the leak became worse and worse. I began attempting to contact LG wholesale in June only to be referred to an automated message to use the chat board. I continued to try to contact an actual person to no avail. Finally at the last of July, I knew something was definitely wrong when I had to add oil to the scooter after riding less than 10 miles. I recmoved the outside panels and it revealed that the motor had a hairline crack whre the bolts had been tightened from the factory. I continued to try to get a person on the phone until I accepted the fact that the opnly way to communicate was through their on-lin chat service, which also proved to be a joke. I had purchased an extended warranty for $79.00 upon my initial payment of the scooter. When I did get someonbe on "chat" their first question was did I havce the extended warranty, which I confirmed, I was constantly delayed for numerous reassons, but I reamained persistent. i was instruicted to take pics and email them, I heard nothing, I got back on chat and questioned the status to be told I had sent them to the wrong address, I resent them to thier "requested" address the second time, then heard nothing, approximately a week later, I got back on "chat" again asking the status, this time which was mid-October I was emailed a parts warranty form. I completed the form immediately and inclosed a $10..oo M.O for shipping cost. It was placed in the mail on October 16, 2017.
Todays date is 12-02-08 and still no response. I thing they are intentionally delaying for my extended warrnaty to lapse or either they have no intentions of helping me repair my scooter, so therefore I spend $1385.00 for a piece of junk with no service support. The only reason I chose this company was because of the extended warranty. I had known they were not going to honor it, I never would have bought the scooter.

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Glenda Busick
Melbourne, US
Mar 18, 2009 4:43 pm EDT

I purchased a moped from them for my employee, George Bowerman. Along with the moped I bought 1 year of parts warranty for $79. I ordered a speedometer from them and waited over three months. When they could not find the part, I did a live chat over their web site and asked them if I could buy that part and a piston and rings from the wholesaler that they bought the moped from. They said I could and all I had to do was fax them the receipt and they would reimburse me. I faxed them the receipt over a month a go and I have done a live chat at least three times. and they will not send me a refund of $113.31. My moped sales receipt is #12463 for a 50 cc Italia Touring Moped the total sale was $1, 128.90

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12:11 pm EST

LG Electronics repair

LG projection 44 colour TV RT 44na11 No.[protected] dated Oct, 18 th 2003 purchased by my son A.V.RaviKiran at Vivek Limited 94, Tunga towers, K H Road, Bangalore-560027. I got troubnle (repair) in 2006 costed me Rs.14000/- due to failure of the colour catridz(colourtube) repaired by the LG company mechanic from Nellore (A.P.)
Again in July, 2008, I got the same problem. The authorised mechanic of the LG company told the repair costs Rs.15, 000/-
I am not in a position to bear so costly repairs. So, I request you
to please repurchase the T V at a suitable (discount) prise and oblige.
I heartfully jope that the L G Company will oblige and do the need full for its valueble custemers.
Request early reply.

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1:17 pm EDT
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LG Electronics terrible company

It will not freeze and the service that LG provides is terrible! I bought a $1600 fridge freezer in December 2005 and it hasn't worked very well for the first two months. We tried to get a repairman and now he has broken it so it doesn't work at all and we have been without a fridge freezer for over two months! All I get when I call is an answering service. The unit is to be replaced, but they didn't say when. That was two months ago! I would recommend you to stay away from LG products. The service is terrible! If I knew then what I know now about LG I would still have my sears! As old as it was, it worked! And I never had to call a repairman on it.

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10:20 am EDT
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LG Electronics terrible company, selling bad products

It doesn't clean the dishes at least half of the time. The detergent does not get dissolved. After nine months of operation on my LG LDS5811WW, it appears that the motor has burnt out, and getting a service appointment has been one problem after another. This is the second major LG product that I have had problems with (the other was a TV), and calling customer service is an exercise in futility.

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2:16 pm EDT
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LG Electronics big mistake

When we bought our LG RZ-20LA70 we were quite pleased but after a year it blew up! We called LG direct! But wasn't them direct was a sub contractor help line who couldn't help! Called them 3-4 times! Wrote to LG twice with no reply. Technicians report was the main circuit board had blown. Cost of repair of £150 + I WOULD NOT RECOMMEND BUYING LG LCD TVs TO ANYONE AS CUSTOMER SERVICE IS REALLY BAD. We have been since to many electrical outlets and to which none of them advised LG. Shame we didn't visit these first. £400 + television (at the time) useless now! unless we pay for repair. TV manufactured Sept 06 and we purchased Sept 06 TV was actually turned on October as it was a present TV died October 07. If buying LG take out the extra warranty because you will get no joy otherwise. They just don't want to know!

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Yaseen Ghori
, PK
Mar 01, 2009 9:12 am EST

I am sure about it that the buyers are suffering from a post-purshased aguish. I have been a victim of LG and I purchased LG Home Cinema- DV-55. They gave me the gurantee for one year of its best working but very unforgettably I found it worst the very next day as no film was displaying on the screen and a bad quality of sound exposed the Quality of LG product to me very next day . I like the company to take action against the showroom in Karachi and asked me with all proofs. I like that to be replaced or refunded.

YASEEN GHORI
KARACHI, PAKISTAN

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Jackie Bernard
,
Oct 28, 2008 2:33 pm EDT

As a hairdresser, I useg Loreal color 45 yrs. and was very pleased w/every Color.
NOW, For YRS.I've used your face creams for many Yrs.
I cannot tell you how disappointed I am w/all of your creams. SHAME ON YOU.
. I could pick up a cream from the Dollar Store that would do as much as all of your creams.
Please live up to your claims...
Jackie Bernard

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1:07 pm EDT

LG Electronics defective lg &premium& dryer dle2532w

What happened?

The Drum separated from back housing rendering the LG Dryer completely useless. The service tech said LG should cover since this was a defective design. LG refuses to cover since it's older than 1 year.

History:
Purchased a 'premium' LG Dryer. 4 months after purchasing there was a problem with the dryer. Called LG and stated that it was noisy, but service tech they sent out did not find anything wrong so he replaced the motor.

5 months after the warranty was up, the dryer completely stopped working due to a safety switch failure which I had repaired out of pocket.

4 months ago, the drum completed separated (which was probably why the dryer was always noisy, and cause of lint accumulation which burned out the safety switch).

Letter to LG: (this is the 3rd attempt to have LG repair and the latest)
Customer Service Product/Model No. : Laundry Dryer/DLE2532W
Dear LG Service Representative, I'm writing you regarding a defective 'premium' LG dryer I purchased. On 05.31.03 I paid $770 for this LG dryer at Best Buy On 11.26.03 I had Warranty Service performed because dryer was noisy and vibrating, MR. APPLIANCE could not find source of problem but replaced motor. On 12.01.04 dryer stopped working and I paid out of warranty service to replace relays that protect dryer from catching on fire. On 05.05.08 the noise became substantially louder and I tried to get service without success - but the service technician stated this should be covered under warranty since this was a known defective design, where the drum becomes separated from back housing. Please note too that this was a problem I called in 6 months after purchase, and probably the cause of the lint build up killed the dryer that I paid for repair out of pocket to repair a relay. Please let me know if you are willing to cover costs of parts to repair this $770 defective LG dryer like should have been done to begin with. Thanks in advance for your help. Sincerely,

LG Response:
We are delighted to hear from you as our Valued Customer. We sincerely regret that you have experienced difficulties with your LG Product. While we constantly strive for better ways of keeping maintenance to a minimum, occasional failures can occur. The manufacturer’s limited warranty is designed to take care of any failures in the early life of the unit. Once this warranty has expired however, the consumer becomes responsible for any repair. Your unit is now out of the manufacturer’s warranty and we are unable to assist you with the expense of this repair. If you have other questions or concerns, please do not hesitate to contact us again either via email, or by calling our customer service division at [protected] at your convenience. Adolfo C E-mail Administrator Customer Interactive Center LGEAI

In summary:
If this is how LG treats their customers who are willing to pay TOP Dollar for their "Premium" Products - then Buyer Beware! I will never and would advise folks to never buy their products. This dryer is a pc of junk.

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Cyndni
Londonderry, US
Mar 09, 2012 3:03 pm EST
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We bought ours used and on day 2 it stopped working. I discovered the lint trap tray is the actual culprit. It has a rubber trim and I noticed ours had a small section missing which caused lint to fall into the unit. My husband took it apart and there was TONS of lint...piled up on the heating element and all inside. A wire was even singed. It cost us $150 more to have it fixed and it was a total fire hazard! BIG TIME fire hazard! It also melted the wheel that spins the barrel.

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A.Wood
Reynol, US
May 18, 2011 2:24 am EDT

I agree with Jeff, we also purchased the same dryer and 2 years ago it started thumping. Upon inspection the drum is split open on the seam just inside the door. The dryer has very low hours, this is definitely a known defect that should be replaced under a recall. There are literally thousands of units with the same problem, and LG has no liability? Where is the BBB.
A.Wood

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11:52 am EDT

LG Electronics warranty / fraud

I purchased two 125cc Go Carts from Legion Global (LG Wholesale) on 11-9-07. One of the cats broke down the first day I ran it. Since then i have spoken to them about 50+ time about the parts and I get the same story every time, they will check and get back with me or they are in the mail. Not only that, they took my money for the shipping of the parts on 2-25-08. As of today 10-27-08, they have never returned a phone call and i still do not have the parts. This company is fraudulent and something needs to be done to keep them from ripping off everone who makes a purchase from them. I have spoken with someone named Matt in the parts department, and an Ellie, I dont know what she does, and cant get any answers. This place is an absolte JOKE!

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joycemariepenix
Shepherdsville, US
Nov 04, 2009 11:42 am EST

I agree, but it gets worse. We purchased the 125cc super wrangler and it broke down the first day as well. There is a flaw in the engineering of the go kart. We have to keep ordering the same part over and over again because every time the go kart hits a bump, the piece brakes because it is right next to the frame. It is engineered to brake. Go karts are meant to be ridden in rough terrain, so the location of this part should be elsewhere.

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Shelly
, US
Mar 20, 2009 12:14 pm EDT

Abosolutely aggree this place is a sham. I bought the 125CC super wrangler go kart and this thing is a piece of crap. Can't get throught to anyone at the business. When I do call I get hung up on, and if I do get through to someone then they can't understand what my problem is. When the go kart came there is no assembly manual or anything to tell you how to put it together. Never have gotten this resolved. They need to have as many people that have had problems to report them to the attorney general. They are total scam artists.

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6:24 pm EDT

LG Electronics motor

motor leaks oil, bolts falling out in several places, axle nuts coming loose allowing axle to shift, battery does not hold charge for any length of time, called an ATV but owner manual says not to ride on hills or climb up inclines ( what does ATV mean anyway) false advertisement in my book. These 4 wheelers are less then 2 weeks old, and all this happened after 1st day! I am going to visit these people in person and I live 600 miles from them. They will understand what a Redneck from Arkansas will
do after I am done!

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Mikcl1
, US
Jan 18, 2016 5:56 pm EST

These people are con artist, I bought one in July broke down would not shift in less than 4 months, they had it for 2 months and never called one time, after I filed complaint with BBB some half wit from their Memphis store calls and tells me they got it ready and I owe over 800 bucks for repairs, their response to BBB complaint was nothing but lies, their theme as you can see by all the complaints is customer abuse, my unit had 50 miles on it, was garaged and adult driven for the 50 miles it had on it, not done with them yet going to see lawyer and state attorney, best thing we can do is spread the word on these crooks I can assure you I will cost them more in sales than what they think they have stole from me.

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Jim Taylor
Buffalo Lake, US
Mar 14, 2009 1:45 pm EDT

Had it for seven days now, maybe have six hours on atv.battery will not hold charge, went and bought new battery, still wont turn it over, starter now shot! Pissed off seven and ten year old. Try to explain to them why they can't ride it. Happy birthday to them!

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8:14 am EDT
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LG Electronics screen problem

Hi !

My name is Santosh Upadhyay. I am your customer as i have bought LG Flatron 29' T.V. in Feb. 2009. I would like to bring your attention that, I am a very dissatisfied customer as i have been through with a lot of inconvenience bcoz of the bad and disgaceful services. I have been a long time LG customer but now to be very straight forward with you, after going ahead with this situation, i will never plan to buy any LG product or will recommend to any of my friend and family. I have a very bad experience about the service from LG and Home Town. Previously i had a faith and confidence in the brand that if i will buy any product that would be of LG.I have bought this TV in Feb and from that time onwards it has been replaced thrice and now once again it is on the way to be replaced. I have complaint to the customer services in home town then LG but they are keep sending technicians to repaiir this, which has been done two times already. TV is malfunctioning as i am not able to view anything. Display is not working.
I am fed up now and would like to mark a very serious complaint against this to some one in the highest authority. It is my hard earned money and giving no results possitively. I don't know what should i do. I am really in trouble and want some one to please resolve it ASAP so that i can live my life normally.As market is so competitive and every company is looking to provide the best customer services, I would like to request you to please go through with this e-mail and take some serious action against this. I have already spoken with the Area Manager Mr. Manish Gupta, Vaishali and Mr. Rajiv but didn't get any satisfactory reply. Every body is just beating around the bushes. I would really appriciate if i will get my faith once again in LG or HOMETOWN.

With a great hope waiting for reply,
thanks & regards,
SANTOSH UPADHYAY
Sr.Manager.
HCL BPO Operations.
Contact +[protected], [protected], [protected].
Email - [protected]@hotmail.com
[protected]@yahoo.com

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flatron w1943c
, IN
Feb 02, 2012 9:39 am EST

my lcd screen is half is looking black and half is normal

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10:55 pm EDT

LG Electronics terrible repair service

We purchased a LG dishwasher for $800.00 from Best Buy along with the maintenance agreement. Two months ago, August 2017, I called Best Buy to let them know the dishwasher was making an odd rumbling sound. They sent out a repair man who was here no more than 10 minutes to tell me the dishwasher probably had a seed or some loose food rumbling around and the dishwasher was just fine. September 12th I called Best Buy again because now the dishwasher was not cleaning or drying the dishes at all. I was told that it would be 2 weeks before a repairman would be out. Two weeks went by, a man from the “Geek Squad’ arrived. He looked at the dishwasher and quickly surmised that the motor was not working. Of course he did not have the motor with him; he advised he would have to order it. I asked how long that would take, and he said at the most 10 days. It has been an entire month since I first called in the repair and I still do not have a working dishwasher or have yet had anyone return. I called Best Buy today, October 10th asking where we were in repairing my dishwasher and was informed that the part order had been cancelled. I asked, why? The woman said she was sorry, but that she really did not know why. She said she would turn in an order to reorder the motor. I asked how long would that take? Four days, but that she would put a rush on it. This is unbelievable to me. No one called to let me know that there had been a cancellation in the order, no one called to let me know there was a delay. Of course I have to take time off work everytime the repairman comes out.
I vow never to buy a single thing from Best Buy again.

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udaniels
,
Aug 01, 2008 8:30 am EDT

LG top price dishwasher, 18 months old:
MOTOR BROKEN - leak into apartment below, ran through ceiling fan

repair cost: almost $ 400 (+ wallboard, repaint, new ceiling fan...)
finally found 1 single repair agency - waiting a month now
- repair man recognized horrible sound: happens all the time

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new orleans
New Orleans, US
Jun 16, 2010 2:54 pm EDT

I detest LG. Huge waste of time, money- aggravation level through the roof. My dishwasher has never worked properly... doesn't clean, doesn't dry, takes too long to cycle. Pump went bad- not covered by warranty. 5 weeks, $350 to get a new one that has gone out after only 4 months. (There is only a 90 day warranty of the pumps) This company should not be allowed to sell in the US. I'm writing off my losses and buying a GE. New Orleans

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don't buy LG products
Harrisburg, US
Mar 02, 2009 5:49 pm EST

I am currently having the same problem. The motor on our lg dishwasher went in just over 2 yr of use. This is the 3 rd problem we have had with our dishwasher the 1st was in the first 2 months of owning it. . The problem is not with best buy but with lg itself. LG is terrible about having knowledge on thier own product, service help, getting parts, Now that I can get the parts it will be over $600 plus labor, the motor is only covered under warrenty for 2 yrs. so now my high end dishwasher is done in as well as my pocket book. My advice shop best buy, Just DON'T BUY LG>>>>>

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6:02 pm EDT
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LG Electronics - warranty service

I purchased an LG dishwasher with a 2 year warranty. After 1 year the dishwasher stopped working. I've been waiting for a part to fix the dishwasher for 6 months now. I have called LG several times regarding this issue. They have done NOTHING!!! I have registered a complaint with the Better Business Bureau. DO NOT BUY LG APPLIANCES they do not full fill their warranty agreements!!!

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LG Electronics bad service

On 29th of JuLy, I gave my KG 800 to LG service, because it wasn't working (IMEI No:[protected]). Later I learned that it was waiting for a part to be imported, so that the rapiar could be completed. On 25th of August, I called LG Turkey call center. They said that the part had arrived and I could take my phone in a week. I called again the next week. They said that they were waiting for the part(!). Today, after 3 weeks of my initial call, I am still waiting for the part to come.

Moreover, the 30 working days limit of service duration has been completed and they must give a completely new product now. But they say that since the main board of the phone will be changed they won't give a new phone.

LG Turkey didn't call me at all to inform me during this process and when I called them they provided either wrong or unreleated information.

I am still waiting for my phone.

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LG Electronics - product is junk

I purchased a LG RC199H DVD recorder/VHS combo from Best Buy and the dvd player lasted about 9 months. I sent the product to LG and they told me that I needed a new dvd player. I paid them $70.00 to install the new dvd player. The second dvd player worked for about 6 months and then went bad. I called LG and they said I only had a 90 day warranty on the...

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1:55 pm EDT
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LG Electronics power supply

I am an American living in Spain who was looking for a DVD player with a hard drive to record programs while I am at work. Besides a programmed record mode, I was looking for a machine that can record in 2 languages (in Europe, many American shows are shown in translation, but a second audio channel offers the English audio feed).

The LG 497H seemed to fit the bill. The shop assistant assured me that yes, indeed, it could record in 2 languages, and of course, it had a programmed record setting. I bought the apparatus.

When I connected it, I found that it was capable of recording in English when I manually hit the record button. But, I could NOT record in English when I programmed it. After 2 days of configuring and trying every possible thing I could think of to get it to record in English using the programmed recording mode, I gave up and decided to contact customer services.

13 days later, I received a reply. The machine can only record in a second language if you are at home. It is impossible to record in a second language using programmed recording. What's worse, the store that I purchased the DVD player from has a 2-week return policy. Since LG took 13 days to respond to my one question, I cannot return it. LG has begged my pardon, but made clear that they will not return my money, nor will they exchange it for a DVD player capable of 2-language programmed recording.

I feel violated. The customer service rep argued that nowhere in the owner's manual does it claim that the 2-language recording and programmed recording work together. This is laughable! I asked if LG's television manuals claim that the audio and video can work together at the same time?

So, the LG RHT 497H was designed poorly. This is to say, some engineer thought it would be a good idea to allow for dual language recording, and a good idea to allow programmed recording, but overlooked completely the fact that someone might want to use the 2 features together.

And, LG's Spain Customer Service Department took nearly 2 weeks to answer a simple question, which resulted in my being unable to return the poorly designed product.

And, despite my having pointed out both the design flaw, and the poor customer service which has caused me such trouble, LG has begged my forgiveness, but refused to help me!

Thanks for Nothing LG!

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2:42 pm EDT

LG Electronics customer service

My 1 year old TV stopped working 1 month to the day after the warranty expired. When you pay $1000 for a TV you expect itto work for a few years. Turns out the hardware was fried. I left 3 messeges for the manager who never returned my calls. I called the service center who set up a service call for the following week. He never told me I could take the TV into the store to get a diagnosis for a fraction of the cost of a service fee. The service technician came the following week and within 2 minutes said the mainboard needed to be replaced. His fee $107 (for 2 minutes!) I asked for a receipt for my payment and he didn't have one. I offeredto follow him to the drugstore so he could make me a copy, but when we got there and he learned it cost 10 cents to make a copy, he refused. I paid the 10 cents to get a copy of his work order showing my payment. UNBELEIVABLE! I took that receipt went directly to the store and asked for the mananger who didin't return my calls the week before. He kept me waiting a few minutes and I went looking for him. I found him playing around with a radio. I asked him if that radio was more important than a customer? I was fuming and less than impatient with him. He said he would contact his superior to help me with my TV. His superior called to tell me there was nothing he could do. I should have purchased the extended warranty. I left a dozen messeges with 2 different Regional Managers and the Supervisor is the escalation department at the corporate and to this day, no one has returned my calls. The technician called to inform me that in order to fix my TV the part would cost $540 and labor would be$200. I called LG directly and they paid for the parts and labor to fix my TV. Conn's could have made that phone call in the first place. I have spent over $10, 000 at Conn's over the years, but from this day on, I will not even buy a toaster from them. If you need quality merchandise and quality customer service - SHOP ELSEWHERE! CONN'S SUCKS!

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10:44 pm EDT

LG Electronics scam and cheating

I have purchased a LG Microwave, after 1 yr. 2 months the the front membrane (skicker) starts malfunctioning, I report it to the service center they said that we will replace this part, I left my microwave there on 28/07/08 (job no.521) after 20 days they said the company is not providing us the right part, so you wait for some time and returned my product with some temporary arrangements and said that now only the start switch will work. Today it is over 1 month my microwave is lying is with me and now the the heating is also stopped.

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bugedconsumer
, IN
Jun 07, 2010 3:01 am EDT

I AGREE ..GUYS WE SHULD GO TO COMSUMER COURT

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Kuryan
, IN
Oct 22, 2009 4:18 am EDT

Kindly refer a copy of the mail to sent to LG.

Dear sir,

I had bought one LG mircrowave oven, few years back. About 2 months back it stopped working and I had registered a complaint with LG under complaint no.W9C90300410. LG mechanic has visited our place, opened the microwave and said they have to replace the PCB. They iformed us that if the PCB is availabale in Goa they will come and repair the microwave the next day; other wise they will get the part with in a week and set right the machine.

It is more than 45 days now and I have made at least 100 calls to [protected] and also to your dealer Star services at 2464630. Your call center people give goody goody promises and your dealer does not lift the phone 99% times and if I get him luckily, he also will gives me a promise. My microwave is not yet repaired. I have never come across a more lousy servive from any other manufacturer. Before I throw this machine, can you tell me whether you will reapir this?

I would request you to give me a feed back as to whether you will do some thing for this or I have to forget the machine.

With Kind regards,

John Kuryan.
TEL: [protected]
Mob: [protected]

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man123
, US
Aug 18, 2009 1:34 am EDT

LG is also becoming a fraud company. Number provided on website not working. online complaint registration not working. Customer care does not know anything.

Total dissatisfaction.

LG Electronics Customer Reviews Overview

LG Electronics is a global leader in consumer electronics, home appliances, and mobile communications. The company offers a wide range of products including televisions, refrigerators, washing machines, air conditioners, and smartphones. With a focus on innovation and technology, LG is committed to providing electronic solutions that cater to the modern lifestyle. Their products are designed with an emphasis on energy efficiency and user convenience. LG also provides business-to-business solutions such as digital signage and solar panels. Customers can expect a diverse portfolio of electronic products that aim to enhance daily life and work efficiency.

LG Electronics In-depth Review

Product Range

LG Electronics gives many kinds of products like TVs, phones, things for house, and sound systems. They have many choices, good for different people and money plans. LG is special because it has many different things to choose from.

Quality and Performance

The stuff from LG Electronics works very well and is good quality. People who buy them are usually very happy, showing LG makes things you can count on. They are as good as or better than other companies' things.

Innovation and Technology

LG Electronics really likes to make new things and use new technology. They make products with new features that stay ahead in what's selling. Their smart TVs and house items that connect to the internet are very impressive.

Customer Service and Support

LG Electronics helps customers well through phone, email, and chatting live. They are quick to solve problems, making customers have a good feeling. Most people think the help and service they get from LG is very good.

Pricing and Value for Money

The costs of LG Electronics' things are good for the quality and stuff you get. They give more for the money when compared to other companies. Sometimes, LG also gives sales, special deals, and warranties that make their things even better to buy.

Sustainability and Corporate Social Responsibility

LG Electronics works hard to not harm the planet. They try to make less waste and support green actions. LG also helps in communities and cares about social issues, showing they are a company that does good things.

Reputation and Trustworthiness

LG Electronics is known as a company you can trust. They have a history of making things that work well and people like. There have been some problems, but LG works to fix them right.

User Experience and Website

The LG Electronics website is easy to use and looks nice. Finding what you want and buying it is easy. They also have helpful things like guides and help from customer service easy to find.

Overall Rating and Recommendation

Looking at everything, LG Electronics gets a high mark. They have a lot of good products, make new things, help customers well, price things fairly, are good for the planet, have a good name, and their website works well. We think LG Electronics is a good choice for people looking for new technology that they can rely on.

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- Summarize the main issue you have with LG Electronics in the 'Complaint Title' section.

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- Provide detailed information about your experience with LG Electronics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against LG Electronics on ComplaintsBoard.com.

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