SUBMIT A COMPLAINT

LG / bad lg maintenance & service center - cairo egypt

Cairo - Egypt, Egypt

Dear Sir,
Good day to you,
In a very short sentences:
1- My name is : Maged Helmy EL-Mankabady – I live in Cairo – EGYPT – I working as an Architecture Consultant in one of the big offices in EGYPT(Huge number of customers)
2- I bought LG refrigerator model no. GN-B622HLCL Dated 3/11/2016 (less than 1 year) from Cairo
3- It was working fine till last week that suddenly damaged (freezer & refrigerator) dated 9/9/2017& that cause damage in food & also in (Insulin ampules) that is using for my little daughter) diabetes.
4- I called the Hotline in EGYPT (19960) they answered they will send a technical person in 2 days
5- The technical came and said the compressor has been damaged with no clear reason
6- Unfortunately they told me the compressor is not available now in stock for EGYPT and they will try bring it on next 20/9/2017 – but they are not sure due to Government polices & instructions
7- Again unfortunately they told me the compressor will not be available before 26/9/2017 – but also they are not quite sure
8- So I’m facing a very big problem as I couldn’t stay all this time to solve this problem due to my situation and my needs to keep the medicine of my daughter always in the refregetor
9- Also I’m sure as you are one of the big firms & brands in the world you will not accept under any conditions this situation (compressor damaged in less than 1 year) and the very bad impression which can be settled in the market & also my huge society from this small problem according to your big name in the market

At the end Your soonest reply will be highly appreciated

Thanks for cooperation
Arch. Maged EL-Mankabady
My cell phone in EGYPT is: 02-[protected]

Ma
Sep 17, 2017

Post your comment