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2.2 1533 Reviews

LG Electronics Complaints Summary

445 Resolved
1079 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1533

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ComplaintsBoard
J
12:00 am EDT

LG Electronics fraud and cheating!

Here's the deal. On 5/5/06, we purchased a brand new LG (Lucky Goldstar, Korean Piece of C**P) refrigerator. It fit (barely) into our available space, but had water in the door and a bottom freezer. We were briefly happy with our $1400. purchase. At just a few months, the latch on the door broke. We had an authorized repair person come out to fix it. While fixing the latch, he cracked the door and broke the handle. Obviously he didn't know what he was doing.

Just a couple of months later, the fridge part stopped cooling. We called the service number and got a different repair person. The guy came out and said it was the computer part that was malfunctioning. He ordered a new one... Oh, and by the way, you're out of warranty. That'll be $400.00.

I called LG and got them to extend the warranty for 30 days to cover this problem. They did. Turns out the computer panel (2 weeks waiting time) was NOT the problem. It was a different problem. It needed another part (another 2 weeks waiting time). Then that part came in and it malfunctioned again about a week later. He ordered another part (another 2 weeks) and came to replace that one. Now here it is, September, the fridge is exactly 1 year, 4 months, 9 days old and the freezer doesn't work.

Kevin and I just spent time on the phone with a script-reading "stupid-visor" who told us, basically, "tough s**t". We will have to have it repaired and pay for it ourselves. No replacement. Since I don't want to worry that my food is going to go bad again (I've already thrown away $$$$$ in food), I want a new fridge. I thought about selling this one, but Kevin says we really shouldn't let anyone go through these problems. It just wouldn't be right. He wants to take a hammer to it and vent out his frustration.

I'll be sure and post the video of him smashing the fridge on youtube under LG FRIDGE SUCKS, or something like that. Well, I'll put the link here. So that's it, folks. DO NOT BUY LG PRODUCTS! YOU WILL BE SORRY! The Koreans bought out Goldstar (piece of c**p company) and added "lucky" to it to make LG, then try to CON us into thinking it means "life's good" and you get all squishy feeling inside. WRONG! LIFE IS NOT GOOD when you own their products. Please feel free to pass this little story along to whomever you wish. The MORE readers, the better. This company needs to be PUT OUT OF BUSINESS!

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ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LG Electronics customer harassment!

This is to inform you about your pathetic Services for attending a service call for the monitor purchased just 5 days back which was 2nd LG monitor within 10 days for the same customer at Ulhasnagar. The call was made on 23/08/2007 at 8:15 am to the toll free number [protected] and the complaint number was obtained [protected]. and the assurance was given that it will be attended within 24 hours. but till today the complaint has not been attended i.e. 27/08/2007 time 11:30 AM. In the meantime i had call n number of times to the call center as well as JD Electronics at thane and spoke to many people namely Mr. Pankaj at JD, Mr. Darshan, Mr. Kurlappa Rao, Mr. Vaihav and still in the process to get the complaint attended. As informed this is the 2nd LG monitor gone bad in 10 days and due to that the computer system is returned as no one attended the call from your end. I am very sorry to say that such kind of useless co-ordination and service was not expected from a brand name like LG. and will definitely take care in future to avoid buying such products and make others to follow the same. Pls give me clarification on why the complaint was not attended in the due course and why these senior people are not held responsible for the losses i have to bear due to your service center negligence. I am expecting a reply in this regard as well as the number for the higher authority. This matter will be soon published in all the existing IT Magazine's for your information. Pls don't treat this as an threat. But i will see to that nobody else will suffer from such harassment and pain. The copy of the mail has been sent to TAIT also. Thanks Satish.

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Vivek Patel
,
Nov 02, 2008 6:55 am EST

How can i get PC suite for lg kp220
please inform me on my e-mail.

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mukesh goel
,
Apr 23, 2008 3:13 am EDT

I had asked for Service for 3 windows and 1 split AC on 12.4.08, nos. 98C21200582, 83, 84, 85. On 12.4.08, men from service center came and serviced 3 windows and 4 spilts (as per their record well the truth is they did nothing just asked questions and saw the AC) . The truth is i have only 3 windows and 1 split AC .

On 14.4.08 i complained and subsequently they came again and service 4 splits (as per record).

From 14.4.08 onwards when io switched my ACs on, they were not cooling, So again on 17.4.08, i compalined nos. N8C4170027 and then i was informed the Acs were not having gas. Technically as informed by trade pundits, AC are serviced only if they have full gas in them.

So how come my ACs were serviced without gas, thought he truth is that the service man leaked the gas to either extort money or just to harras us.
Secondly how my 3 windows and 1 split AC have become 3 windows and 4 spilts.

Pls take this issue seriously and revert back immediately on my no. +[protected].

Mukesh Goel

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vivek kumar
,
Mar 28, 2008 9:50 am EDT

My lg monitor has been flutuating since at time of purchase but after one time repaired it is being creating problem again.

I thought that it was my mistake when i chose this monitor.

Please help me out if it can possible to u

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puneet malhotra
,
Sep 25, 2007 8:38 pm EDT

People fm lg came twice but they could not repair it. They told me that they would come but they didnt come even i made lots of call buy they didn't respond.

ComplaintsBoard
R
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

LG Electronics - poor service!

Today is Aug 6th and there is nobody willing to answer anything about this. My wife Sangita Jain has made a complaint # A2300058 on 23 Aug 07 for Fully Automatic LG Washing Machine Front Loading Model WD-10160F. She has been repeatedly calling every day at the LG Service Center # [protected] since 23rd and every time they say they have lodged an email request...

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ComplaintsBoard
M
12:00 am EDT

LG Electronics poor customer care

I called LG customer care twice and lodged my complain for replacement of certain parts. Both the time no one came to my residence and the status of the complain in their record shows as closed.

Is anyone hearing?!

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Lingadurai
, IN
Dec 26, 2011 11:08 am EST

I received from Sundar Radios Nagercoil LED 26" LG Company(Date:24-12-2011).I taken my home.But Not installation.So please send your person immediately.
My address
G.Linga Durai
S/O P.Ganapathy(Late)
B-270, Anuvijay Township
Chettikulam
My mobile No:[protected]

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Rajalakshmi Janakiraman
,
Nov 24, 2008 11:12 am EST

Dear sir,

sub: my old complaint dated 14th nov 2008

with ref to above, i have purchased LG CTV 29" from Veritas Next Pondicherry on 25th April 2008. the colour batches are all the time displayed in screen. the local service personale changed the picture tube 2 months ago. again there is same problem is persisting. they are not taking care to repair or replace the TV. hence it is requested to take necessary steps to rectify the problem immediately. also replay to my email.

yours faithfully
Rajalakshmi Janakiraman
#30, Indiranagar extension
Gorimedu
Pondicherry - 605 006
Phone: [protected]
Mobile: 0-[protected]
email : janakijipmer06@yahoo.com

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santosh gupta
,
Nov 14, 2008 8:21 am EST

My Lg Moniter is Dead . It Should Not be stareted .

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Abdul Azeem
,
Nov 10, 2008 11:00 pm EST

Hellow,
I purchased 1 of ur proudact LG wasing machine From ur dealer in tamil nadu, kanitakumari district, Sundar Radios, nagercoil.On 4th novermeber, at that time they told me that they fix this wasing machine to ur home & also they will give demo next day bt still 11th november and also iam daily calling ur dealer and telling i buy wasing machine for wasing my cloth not for keep in showcase.if i want to use this one or not, they are telling today service people will but still there is no 1 from ur service people, realy i fed up of ur service, now iam thinking i went to buy LG.i chouse LG for 1 good service.but now iam thinging y i went to the LG.this is ur poor customer service.

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MOSHE DEYON ALEXANER
,
Nov 01, 2008 1:57 am EDT

hello sir, madam
i had purchased a product of LG... product code no. LG-CTY29FD7RGE on 12 jan 2008,
On 29 nov 2008 i had complained and request id is W8CA2900162.but after calling ur coustamer care 4-5 times not a singal engineer had not visited 2 see my t.v .and ur telling us that in 24 hour our engineer will visit ?
ther is an reqest from me 2 visit ur engineer .as soon as posible ...

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narayan
,
Oct 19, 2008 11:45 pm EDT

I have lodeged a complaint with LG dvd player 1 weeks ago and have been caliing up every single day. There is absolutly no follow up...

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gurushanth
,
Oct 14, 2008 6:16 am EDT

I purchaged Air condtion Yestarday on 14-10-08, They told next day itself service engineer will come and install the AC, But they have not come, I Have Contacted LG customer care but its of no use no response from them till now, I am repeatdlly calling but no response.

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raju
,
Aug 27, 2008 12:45 am EDT

During bootup my pc crt monitor brightens excessively with greenish yellow light. this is an intermitant problem. The complaint was registerd with LG service centre (No. is) S8C81904016. But so far no service personnel reported to me though I am contacting them almost daily over the phone. They offer lame excuses.

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sheerine advani
,
Sep 17, 2007 11:48 pm EDT

I have lodeged a complaint with LG 2 weeks ago and have been caliing up every single day. There is absolutly no follow up. I have never seen such poor service

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jogesh thapar
,
Sep 13, 2007 12:51 am EDT

regarding glass tray not recevied at time of delivery of microoven,reference to compliant no w7c91104455.
please look in to matter immediately ,as i am following on same issue for last 1 month.

ComplaintsBoard
D
12:00 am EDT

LG Electronics poor service!

LG washing machines stink. I bought the washer and dryer at home depot in december 2017. It broke down in march of 2017. It took until the end of june to get it repaired. When i called service three times they gave me repair places that were either over 50 miles away, didn't service what they didn't sell or wouldn't return my call. when i finally got a repairman, they ordered the part. I was told it would be 3-5 days. after 10, i called service again and they said no part had been ordered (which i knew wasn't so). My repairman kept calling as well. After 9 weeks the part finally came in and was repaired. the repairman said they would no longer do LG repairs because of the hassle that LG gave them on my and other repairs. Do yourself a favor and do not buy LG anything.

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Pablo
, US
Apr 16, 2010 4:44 am EDT

Three weeks ago I placed a call to the Home Depot Extended Warrenty Company regarding my LG washing machine that I purchased at Home Depot in November, 2017. Several days later the company Superior Electronics came to my house and informed me that the part needed to repair my washing machine was not in-stock and that it would take at least one and half weeks. When I complained that this is crazy, both the warrenty company and the technician indicated that it is extremely difficult to get parts to fix the LG washing machine. If that is the case why are these washing machines still being sold? Yesterday I waited patiently for the technician to fix my machine only to find out that the problem was misdiagnosed and so I begin the waiting game again. This time they tell me the part is in stock so hopefully they should have it in a couple of days. I've called the warrenty company, the store I purchased it at, and the Home Depot Customer Care Center and was told by

all that there is nothing they can do about it. It's completely insane that a washing machine that is not even three years old needs to be repaired and even crazier that no one will take responsibility. I WILL NOT SHOP AT HOME DEPOT AND SUGGEST THAT IF YOU ARE EVEN THINKING OF PURCHASING A LG WASHING MACHINE YOU THINK AGAIN. I am not a happy customer and hopefully will have a working washing machine before 4 weeks have passed.

As a result, I have had to spend money to go elsewhere to have laundry done. If this was a car, they would have given me a rental. I don't think I'm asking too much to be compensated for this inconvenience.

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Lorraine Effa
,
Jun 08, 2007 12:00 am EDT

Front load clothes washer and clothes dryer I bought in summer of 2017 and were expensive machines. What a piece of junk! The washer never did work right, it could not seem to do a final spin, it would say it was unbalanced. I finally realized a front load should not be this much trouble. I contacted the store I bought it from, they were little help and LG was horrible to deal with. I ended up being 6 out 8 weeks without a washer while they tried to repair it.

Finally LG agreed to reimburse the store I got it from AFTER I told them their next contact would be from my lawyer.

The store I got this piece of junk from agreed to letting me take a Whirlpool which is a great machine.

I still am stuck with the LG dryer and am not happy with it. It works but poorly built. In my opinion, both LG appliances were very poorly built compared to the Whirlpool washer I now have.

I do not ever recommend LG appliances after my experience with them.

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ppayne
Stephens City, US
Apr 03, 2009 11:42 am EDT

I am with all of you that have purchased LG Products. I am feeling that what we all need to do is to all get together and start filing class action suits against LG. If everyone has there information documented, I feel that a court would have them do a recall or do some type of compensation for all of us that have been dupped. We have to stop talking about these things and start showing some action against LG. I would like to start by saying that I am personally going to my Home Depot where I purchased a whole package of upgrade LG appliances for my new home. If Home Depot gets involved and stops selling there products then just maybe we can get thru to LG. Anybody on Board?

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Linda
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Mar 04, 2008 10:40 am EST

My washer, bought 10/13/2017, is under extended warranty. Since 11/15/2017, I have had a new motor and a new inner and outer drum put in and it still leaks. I am on my third "authorized" LG repairman. He has ordered ANOTHER inner and outer drum. With the money LG has spent to try and fix a known defect on their machine, they could have bought me a brand new one.
My complaint file with LG Executive Services (one step above customer service) is about a mile thick. They keep telling me that they are doing ALL they can. Since when should it take 3 months to fix a washer. Is that REALLY all they can do?

NEVER AGAIN WILL I BUY AN LG PRODUCT.

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bogo
,
Nov 07, 2007 4:59 pm EST

I agree completely, in fact the repairman LG sent me, told me about the same issue happening to lots of people but LG tells us we "obviously need to get a different repairman" They (LG) just don't want to deal with anything but sales! They stink... I'm not ever purchasing anything LG again... I even traded in my LG Phone!

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Steve Reffner
,
Jul 28, 2007 6:03 pm EDT

Same problem on my end - both the front loader washer and dryer are the pits. The washer has been serviced several times under the Best Buy warranty I purchased - the problem - over and over again is, 'You are using to much soap". I am down to about 1 teaspoon and smaller loads just to get laundry done. What a waste of money. The dryer takes 80 minutes to dry 7 towels...

LG... Never Again!

ComplaintsBoard
S
12:00 am EDT

LG Electronics Software for operating fwp on vista

I have a laptop HP dv9220us operating on Vista (pre-loaded) and I want to use my existing FWP -022 [protected] for connecting to the internet. The CD provided with the data cable contains software support only upto XP and not for Vista. Repeated visits to Web world (near Odeon cinema-Ghatkopar) have not borne fruit and neither has request on the company website.

It is requested that necessary software for operating this FWP (LG- LSP 340 E) may be provided or source from where available may also be indicated.

Regards,
Rangarajan.

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KHALID BASHIR
, IN
Jun 02, 2009 11:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a laptop HP dv5 1104tu operating on Vista (pre-loaded) and I want to use my existing FWP Connecting to the internet. The CD provided with the data cable (usb) contains software support only upto XP and not for Vista. Repeated visits to Web world (near Odeon cinema-Ghatkopar) have not borne fruit and neither has request on the company website.

It is requested that necessary software for operating this FWP (LG- LSP 340 E) may be provided or source from where available may also be indicated.

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amit
,
Nov 24, 2008 6:28 am EST

no comments

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Sony
,
Oct 04, 2007 10:25 am EDT

Same happened to me as well. My new laptop has Vista pre loaded. Web World and customer care does not have his software or they don't want to help customer with simple software upgrade

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VINAY
,
Sep 12, 2007 1:18 am EDT

Reliance wants to make huge money with this. Thats why they are offering to exchange the instrument at a price instead of the simple route of software upgrade.

ComplaintsBoard
R
12:00 am EDT

LG Electronics Partially defective freezer

Our LG refrigerator model GR-B197WVS is a few months out of its warranty period. We cannot adjust the temperature settings for the Freezer and Refrigerator. Consequently the lowest shelf and the two crisper boxes cannot be used as their contents freeze.

I would be grateful if others who have had the same problem would write to the manufacturer in South Korea.

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12:00 am EDT

LG Electronics Most poor customer service!

I've bought a LG 17" monitor on 08-08-2007. But it was run only 10 minutes from its beginning. Then i called the customer care they said that my monitor will be repaired or any technician will attend the call withing 24 hours. But nobody came to my place within 36 hours. Then i again called 5-6 times to customer care but nothing happened. Finally they gave me a telephone no of their service depot. The number is [protected] and ask me to make call & request them to attend the fault. But the staff of the service depot misbehaved with me as i made a very big mistake by buying LG PRODUCTS. So my personal experience is that the LGH PRODUCTS & THEIR CUSTOMER CARE IS TOTALLY BU***HIT.

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Patricia Small
, US
May 27, 2009 9:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

how do I clean the LG flat screen

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Patricia Small
, US
May 27, 2009 9:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a large LG Monitor and would like to know how to clean the screen It develops small water-like spots and my special cloth does not remove them can I use alcohol or water please advise I have no manual and wouldd love to have one thank you, Pat Small JHNSMLL@aol.com

ComplaintsBoard
V
12:00 am EDT

LG Electronics Faulty tv!

I bought LG TV over the internet from LGezbuy order # 231605, that was the biggest mistake that I ever made. Living in US for so long, i thought that like how things are bought here over the internet, it would be the same for india, but I forgot, India can never change. LG being such a big company, should have better service.

Its not been even a month and the TV sound system is bad, and LG tell me that they don't have the parts to repair it and don't know when they would get it. It looks like that they have sent me an old system since they sent me a mail when I ordered this TV that they didn't have the model available. Now when I tell them to change the TV they that they cannot since I have used it for a month and don't know how long I have to wait to get this resolved.

I know that never again I will buy for LG again...

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man123
, US
Aug 18, 2009 1:40 am EDT

LG is also becoming a fraud company. Number provided on website not working. online complaint registration not working. Customer care does not know anything.

Total dissatisfaction.
never Buy LG product.

I am planning to file a cse against them in consumer court. If you also want to do same, contact me at man123@indiatimes.com

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santhosh shetty
,
Aug 28, 2008 10:30 am EDT

To
The Head
LG services
India

Subject; Regarding My complaint ID No S8C81701788 dated 17th august 2008.S8C72502276 on 25th July 2008

I am Santhosh Shetty writing from Mysore. I have purchased LG Color TV model No 21FD5WGE-TB, 803DREX004004 DATED/04/05/2008 . Since from the beginning, I am unable to watch TV properly. Within the three and half month four times TV was dysfunctional. Whenever I have given the complaint to the customer care I have received message saying that within 24 hours your matter will be settled. But as on the day this is the 11th day from the compliant. I have not received any message about my TV status. When I called the Mysore head Mr. SURJITH ANNAND he has told me that within half an hour your TV will replaced. I told them I am lodging the compliant to the consumer court. For that also he said Ok. But after four hour when I called to his mobile No [protected] he has not answered and cut the phone.

AFTER THIS INCIDENT I CALLED TO YOUR CUSTOMER CARE NEW DELHI THEY HAVE GIVEN THIS EMAIL ID.
THIS IS MY LAST EFFORT

NOW THE ONLY WAY THAT I AM REGISTERING THE COMPLIANTE TO CONSUMMER COURT

Santhosh shetty
Mysore
[protected] ( you can call at 11.45 am to 12 noon and 1.15 pm to 2 pm and evening after 5.15 pm - in between you can send the only message)

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Jayesh
,
Oct 08, 2007 2:01 am EDT

Hi, I have another kind of a problem. I bought a LG TV Flatron Golden Eye TV on 25th Sept from a dealer in Mumbai. Last week it got automatically Turned off. Its been more than 5 days that there is no response from LG. Then i asked for a replacement and it seems LG does not have another piece as of now. How is such a thing possible. I have heard so good things about LG customer service, but this is a real bad experience.

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Jitendra
,
Aug 09, 2007 2:43 am EDT

Very much true. LG is supply inferior quality material.

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SD
,
Jul 31, 2007 11:17 pm EDT

i am damn irretated with the service back up, its been 45 days they have not been able to repair my split AC, i live in gurgaon, I hope things improve with them or else its going to be very difficult to keep a relation with them. i wanna now throw all lg appliance from my house (3 fridgs, 19 AC, 4 TVS washing machines)

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Krishnendu Kunti
,
Jul 27, 2007 12:18 am EDT

Hello Vijay I too have same complaint and my situation is even worse, I bought an LG 285 liter refrigerator from day 1 the set did not work. First when I requested LG customer care to send a technician they obliged only after 4 days of wait (I had to bear all this non sense in sweltering heat of KOLKATA). On inspection their technician told me that there is a leakage in the compressor, on enquiring how many days will it take to replace the unit they did not have any answer and gave me some contact number that no one ever picks in LG office. At present I am at mercy of LG India to bear the heat with no definitive answer from their end. I am really disappointed with my experience with LG and would make it a point to write to different forums including Infosys bulletin board so that some people will be spared the harassment courtesy L FG India. Thanks Krishnendu

ComplaintsBoard
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12:00 am EDT

LG Electronics Poor product, useless warranty!

On May 18, 2002 I purchased a 14,000 BTU Hampton Bay window air conditioner from Home Depot. On May 15, 2007 I began having problems with the unit. According to the manual, my unit has a 5 year warranty.

I called the customer service number that was listed on the owners manual and it connected me to a person in India and the nightmare began. After quite a few phone calls, some over an hour long, they authorized service. They are disputing the warranty, and twice , have asked me to fax them a copy. First they told me that two years after I purchased the AC, they changed the warranty and another person told me it was a typing error.

It was then determined that the part needed for the repair was no longer available. However it took quite a few phone calls to get this figured out. Finally, they told me that they would have to give me a new unit.

Now the problem is: They want a copy of the receipt which is so faded that it will not be readable if I try to fax it to them. When I purchased the unit, I promptly sent in the warranty card and I still have the stub. I asked them if they could check their records because this would have the purchase date. I was told the card was for product recalls only. I hung up the phone and pulled out the stub and the first thing it says is " By completing and returning your product registration card you will receive these important benefits". First thing listed is Warranty Confirmation". So I called them back and read it to them and it didn't help at all. Finally after being on the phone with them for so long, my phone went dead.

I then went into Home Depot with all the paperwork, including the receipt and explained all of this to the manager. He is trying to help me but as of June 26, 2007, this is still unresolved.

Lisa S.

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Salah KHan
, AU
Nov 01, 2017 10:48 pm EDT

DO NOT BUY LG THEY MAKE GARBAGE. i agree with that

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betillo5
, US
Jul 30, 2016 5:29 pm EDT

I have nothing but LG appliances and have not had a single issue with any of them. Maybe if you didnt wait til 3 days before the warranty expired you could have had this problem fixed, but it sounds to me that someone wants a new unit and is using the warranty to get it.

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LG MAKES JUNK
HOUSTON, US
May 02, 2009 8:54 pm EDT

I agree with the previous person who had a horrible experience with LG (Hampton Bay) air conditioners. I bought two LG air conditioner units and BOTH went bad in 13 months. Both of them lost their freon obviously do to POOR DESIGN.

I noticed LG does not warranty the problems I experienced because I am sure they KNOW ABOUT THE PROBLEM, but deliberately sold defective units to the consumer. This is dishonest, unethical and morally wrong. It is obvious they do not give a damn about producing and selling quality products. All they care about is screwing as many people as they can.

The LG (Hampton Bay) warranty is USELESS. It would have cost me more to get the two units fixed than it would cost to buy two more air conditioners. I will NEVER BUY ANY PRODUCT BY LG, HAMPTON BAY OR ANY OF ITS ASSOCIATED COMPANIES (RIP OFF ORGANIZATIONS).

I am tired of thugs swindling people out of their hard earned money.

I WARN EVERYONE: DO NOT BUY LG/HAMPTON BAY PRODUCTS. I bought TWO LG air conditioners and BOTH FAILED within 13 months. LG makes JUNK. LG's warranty is totally useless.

DO NOT BUY LG JUNK. THEY MAKE GARBAGE.

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LG Electronics Poor customer service!

My DVB412 set top DVD player worked fine for a two years. My kids have a Thomas and the Magic Railroad DVD they love. After a year of working fine (2 to 3 times per week) it started giving a cannot play region 1 disk error (but would still play other region 1 disks). The Zenith site gave a fix for the DVB312 for this problem. I e-mailed a question (would this work) and the answer was call customer service. This is poor - how about answering the question - I was very explicit in the email. I called the Customer Service line 3 times. The first time I was cut off during the service rep asking basic information. The second the (different) service rep was very sure that I need to download new firmware (or a driver he called it a few times). There is no firmware or drivers on the site for this DVE player. The third time I was told that yes, there are no drivers or firmware for the DVB412, but I needed to send it in for service (for $69 for a quote plus parts) to get it fixed AND I was told that the DVB312 fix would NOT work - do not try it. This seemed excessive so after surfing a bunch of other sites and seeing that many people recommended the DVB312 fix for the DVB412 I tried it and it fixed the player. I never got any correct information from the customer service line (and they were VERY sure of themselfs). I almost got cheated out of a significant part of the cost of a new DVD player when all I needed to do was reset my current player.

I see no reason to ever call the customer service number again - each call is answered with different and WRONG information and all they want to do is see if they can extract some extra $$ from the customers with un-required service.

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12:00 am EDT

LG Electronics Defrost flap under the freezer

The refrigerator is 6 months old and it is under warranty period. The defrost flap under the freezer was already damaged during installation of the refrigerator. Though your engineer attended the problem but he did not solve the problem properly during the installation. Now it is six months old and the problem is still not solved after placing continuous complaint to the dealer. Though the engineer visit the place but could not solve the problem. I feel so sorry for this.

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12:00 am EDT

LG Electronics Worst after sale support services

I have bought Split AC (Jet Cool model C186KLA2) last month i.e. 06 May 07. But I am facing problem in AC from day 1 which do happen to new product sometimes. But renowned firm should have exceptional after sale support services to satisfy their valuable customers later on. But the way customer services provided to me is eye opening for others who intends to buy LG products in future. The customer services of LG at Pakistan had by passed all the norms of the business.

I don’t want to go into details of all. After more than 150 calls & frequent pursuance, the customer service in Pakistan has provided me used one and down model i.e. KLA1 against my new and up model i.e. KLA2. Prior replacement, they told me that they are going to replace my defective AC with same model and only less than one month used AC installed in the office of their branch manager. I accepted their offer because I already had enough mental tension and fatigue to resolve this issue. But, It was my to my surprise when I saw AC is quite old and also, model is KLA1 instead of KLA2.

At net shell, I got old and down model split AC in lieu of my new and up model Split AC KLA2.

I had emailed Customer Service Department of LG Head office Korea but nobody bothered to respond to me. I may advice to LG Head Office at Seoul, Korea, to take serious note of it, otherwise slowly and gradually other firms will snatched the market of LG product.

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12:00 am EDT

LG Electronics Unwarranted noise in air conditioner, zero cooling

I have purchased a LG AC last year. On day of installation it encountered a noise but till date no one has come to attend the complaint. It has also has a zero cooling. Stay away from LG!

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jjlg
, IN
May 18, 2010 11:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi All

Can any one tell me how to escalate this issue to the highest level. I purchased a 1.5 tonn Split LG AC and from the third day itself it is not cooling the room.

And no service man comes to attend these complaints. I just want to write all f**** words for these. But for the sake of maintaining the decorum, am not doing it.

Can any PLEASE GIVE ME THE LG CUSTOMER CARE/ ESCALATION PROCEDURE.

ALL MY MONEY GONE WASTE...

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sanjmasi83
, IN
Apr 22, 2010 2:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i purchased lg window ac intelocool on 16th apr 2007 since installation the unit is very noisy while working there is a humming sound when compressor starts and it lasts while on working .so many engg.visited but my problem of humming sound is not solved .it feels as if i am using air cooler not an ac .so much sound that it's very disturbing while sleeping in night.my compressor is in warranty period of 4 yrs my question is whether my compressor will b changed .any suggestion will b highly appreciated.
rgds

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hemaldavda
,
May 26, 2008 12:05 pm EDT

vikram enterprise
50nagdevi street
masjid bunder
mumbai
i have purchased a ac of lg 2003 and the after sales service is very bad in lg.there has been only 1 service after that.
we had called many a personnels for this purpose but it was fruitless.
we have given amc contract for the a/c as soon as the warranty was over to sai service.
The company is surely loosing customer base as for the mouth to mouth marketing,
very non responsive service
the person we had called
mr.vaibhav=[protected](50 times)
mr.chandu=[protected](100 times)
mr.pankaj khandewal=[protected](3 times)
saienter prises mr.matthew=[protected](40 times)

mr mahesh padala technician of sai entreprises challenged us we will not collect a check from you of yearly contract so if company is not interested plase buy back the a/c we will rather buy another brand
if you not not give response we might take legal action
and go to consumer court.

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Subhasish Majumder
,
May 16, 2008 10:40 pm EDT

The same problem has come in my LG 1.0 Ton Window unit (Intelicool) after using it for just a year. The bush bearing of the fan motor has gone off causing noise.(The coils have been cleaned periodically in between).

-Subhasish Majumder
Flat -B/602, Durga Apartments, Sector-10,
Sanpada, Navi -Mumbai-400705
E.mail - b112520@yahoo.com

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A
Asish Sen
,
Apr 15, 2008 4:31 am EDT

Customer Care, LG
Tuesday, 15 April 2008
Sir,

Subj: Replacement of noisy fan of LG 1 ton window a/c within 20 months of purchase.

I purchased two 1 ton window machines – one in mid 2006 and the other in mid 2007. The older machine (2006) was working very quietly till the third service was done last week and suddenly after a few days it started making noise. Against my complaint, a mechanic came, inspected and reported that the fan motor will have to be changed – the bush need replacement – being a sealed unit, the motor will have to be changed. Yesterday, I was informed that it might cost about Rs. 1400/- for replacement.

Sir, my question is, what is the trouble free life of a LG air conditioner? I have two other air conditioners running without any parts replacement for over 8 years. Burning out of compressor due to low or high voltage supply is understood, but fan motor bush bearing noise (after servicing) is something I have never heard of. It was absolutely noise free till the 3rd servicing was done, when the machine was taken out from the window, washed and re fitted for which I had to pay Rs. 250.00 – the machine being out of warranty by 6- 8 months or so.

Kindly keep the Production and Q.C department informed about the quality of your airconditioners these days, so that they can take steps to improve upon the company’s product quality and service.

I am also sending copies of this letter to appropriate places through e-mail

With kind regards,

Asish Sen,
AL-206, Sector 2,
Salt Lake, kolkata 700091
e-mail: asish_cal@yahoo.com
[protected] ( mob)

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12:00 am EDT

LG Electronics Bad attitude of service representative

Today i submitted my LG Cellphone (CDMA-Reliance) (because of minor problems) to one the LG Service Centers in Nagpur (Spectrum Marketing, Shop No.2, Dharampeth Towers, West High Court (WHC) Road, Dharampeth , Nagpur - 440010).

They gave me one phone number for checking up the status of cell phone. In the evening when i tried to contact the service center on the given phone number then i found that no one is picking up the phone. After trying for almost one hr continuously i tried on internet to look for some alternate number to contact the service so that i can get the status on my cell phone and service charges before going to service center to pickup the cellphone. On internet i found one alternate number and tried to contact on this new number then some body from the service center picked up the phone. I showed my dissatisfaction to him why they are not picking up the phone if they are giving that phone number to all customer. To my surprise, that service representative reacted in such a way that nothing has happened and he coolly said that that number is not working for sometime and it is very normal thing for them. I asked him then why they are giving this number to all customer if that number is not working. Then to my utter surprise, that person told me that it usually happens and there is nothing to shout on. I was very surprised to observe such a pathetic display of customer service. I would urge to LG India to look in to this matter to improve their customer service.

Name of the person who gave me the non-working number is Himanshi Jaikalyani.

I hope to see some improvement and some action taken by LG India.

Regards,
Sanjeev Singh.

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Brijrajsinh Jhala
, IN
May 23, 2009 4:10 am EDT

Hi,

I am having LG freeze and faced problem of extra cooling. Everything gets freezed like ice in my freeze :). Finally I have complained about it to LG customer service. After a week, received a call from one technician and asked me that he wants to visit my place. I requested him to come on saturday. He said OK. After that around two saturday passed and nobody called me and I called to customer care and remind them for complain and talked with Some seniors.After that i received a call from technician and asked me to log new complaing as old complain is closed as they need to resolve the request in some specific time. I again logged complain and called him and he said he can not come today he said he will come on monday. I requested him to visit in saturday as i am available on sat. at my home.He said i will try. Finally nobody has come. Again I talked with some superior of LG but could not get any help.In sort i logged a complain on 11th May 09 and today is 23 May 09. Nobody has visited at my home and resolve my problem.

I really want to replace my all LG appliance with some other company. Really its so poor service of LG India

Brijrajsinh Jhala

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Shyam
, IN
Apr 24, 2009 12:42 am EDT

Dear LG Care,

I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:[protected].Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center

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12:00 am EDT

LG Electronics Very poor machine and customer service!

I have purchased LG washing machine 7512HN. Machine arrived on Sunday 20th May 2007. I had asked for longer inlet water pipe. The service centre has been delaying giving demo saying the pipe is not available. For this purpose the machine is lying idle for almost 1 week. Calling LGs customer care number also get response that the technician will come today. Every day the reply is same. The service center does not even bother to convey us that they are not sending or sending technician.

I am at loss to know whether LG has scarcity of pipes or service centre is delaying it. To ask them for demo, I have made atleast 20 telephone calls. Even then the answer from service centre and LG customer care is same. The person will visit today. But eventually nobody has come till now Saturday 26th May 12:45pm.

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LG Electronics - Poor quality product!

I purchased A/c from Samudra Sales, situated at Jamanagr(GUJURAT). I advised by the dealer I have called a carpenter & the representative of Samudra get fixed the AC. The ruining soung was not comfortable. Once again I called the LG Engg & his advised that the A/c is not fixed properly. Now dealer is not helping the for sending the carpenter. Beware!

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LG Electronics - Customer displeasure and dissatisfaction!

I booked an LG air conditioner with an LG distributor. In Chennai its peak summer and everyone wants an AC. I booked it one week back and paid for it through my Credit Card and I am yet to receive my AC. How is it not possible for LG to judge market demand and supply? The distributor is also at the receiving end of customer displeasure and dissatisfaction...

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12:00 am EDT

LG Electronics Wrong information given

The Dealer of the company was given a credit card for payment of combo offer of LG microwave + LG vacuum cleaner for Rs. 5999/-. The buyer had a card which was offering 10% payment on purchase during that festive season. But the dealer insisted on taking on the other credit card and assured that 5% rebate shall be given on that card and he charged 2% extra on the bill. But the buyer did not get the rebate in the bills of the credit card. The dealer was contacted but he refused to talk. The buyer has incurred a loss of 10% (in case of the card he offered for payment ) + 2% charged extra by the dealer. A total of 12%.

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LG Electronics Faulty compressor replacement

I purchased an LG 1.25 ton ac in 2000. The compressor stopped working 10 days ago. I got the ac fixed by LG authorized Synergie Services. They presented me with Rs. 5600 in bills (bill nos. 3241 and 3235) for replacing the compressor. 4 days later the compressor stopped working again. When the technician took it out I saw a sticker on the compressor which had a manufacturing date written on it: 19.12.2000. The compressor model number was RN220CYQT manufactured by Mitsubishi. I have a photograph of this sticker. It means that Synergie has either put in a 7 year old compressor or not replaced the compressor at all. This is robbery. When I bought this to their attention they were very rude to me. I spoke to the manager who denied any wrong-doing. He said he simply installed compressors that were issued by LG. I find it hard to believe that a company like LG would send out 7 year old compressors. I also did not get any certificate or guarantee card for the supposedly new compressor.

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WZ
,
May 18, 2007 6:52 pm EDT

I have to say LG has the worst product and service, and SHOULD BE PUT OUT OF BUSINESS. I will never have any LG products again. I have very bad experience with the LG. I got one refrigerator from Best Buy on March, 2004 which cost $1664 and the sealed system (the warranty for the system is 7 years) had the problem after one year (June, 2005), the tech support came and had it fixed. After a few months later (Feb, 2006) the same problem happened again. I had to call customer support and escalated this case to the manager team. After more than SIX weeks, I finally got it replaced with a NEW one. One year later (May, 2007), the same exact problem happened again for the NEW one.

Since the Labor is out of warranty even the part isn’t, I have to pay $87.50 for one local service Center which was authorized by LG customer service came and found out it is unrepairable system problem. But the LG Tech service insists it is repairable and wants me to call another service center for repairing. And I have been told by one of their supervisors -- Brain that I have to go through all the 7 service centers in my area if one can’t repair for me and pay all the service charge by myself. This is so ridiculous, I already trashed hundred dollars worth food and living without refrigerator for months in all the three instances.

Please all of you go ahead to file a complaint to Federal Trade Commission:

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

This is going to help Federal, State and Local authorities to investigate their possible illegal practices.

LG Electronics Customer Reviews Overview

LG Electronics is a global leader in consumer electronics, home appliances, and mobile communications. The company offers a wide range of products including televisions, refrigerators, washing machines, air conditioners, and smartphones. With a focus on innovation and technology, LG is committed to providing electronic solutions that cater to the modern lifestyle. Their products are designed with an emphasis on energy efficiency and user convenience. LG also provides business-to-business solutions such as digital signage and solar panels. Customers can expect a diverse portfolio of electronic products that aim to enhance daily life and work efficiency.

LG Electronics In-depth Review

Product Range

LG Electronics gives many kinds of products like TVs, phones, things for house, and sound systems. They have many choices, good for different people and money plans. LG is special because it has many different things to choose from.

Quality and Performance

The stuff from LG Electronics works very well and is good quality. People who buy them are usually very happy, showing LG makes things you can count on. They are as good as or better than other companies' things.

Innovation and Technology

LG Electronics really likes to make new things and use new technology. They make products with new features that stay ahead in what's selling. Their smart TVs and house items that connect to the internet are very impressive.

Customer Service and Support

LG Electronics helps customers well through phone, email, and chatting live. They are quick to solve problems, making customers have a good feeling. Most people think the help and service they get from LG is very good.

Pricing and Value for Money

The costs of LG Electronics' things are good for the quality and stuff you get. They give more for the money when compared to other companies. Sometimes, LG also gives sales, special deals, and warranties that make their things even better to buy.

Sustainability and Corporate Social Responsibility

LG Electronics works hard to not harm the planet. They try to make less waste and support green actions. LG also helps in communities and cares about social issues, showing they are a company that does good things.

Reputation and Trustworthiness

LG Electronics is known as a company you can trust. They have a history of making things that work well and people like. There have been some problems, but LG works to fix them right.

User Experience and Website

The LG Electronics website is easy to use and looks nice. Finding what you want and buying it is easy. They also have helpful things like guides and help from customer service easy to find.

Overall Rating and Recommendation

Looking at everything, LG Electronics gets a high mark. They have a lot of good products, make new things, help customers well, price things fairly, are good for the planet, have a good name, and their website works well. We think LG Electronics is a good choice for people looking for new technology that they can rely on.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with LG Electronics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with LG Electronics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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