LG Electronics
reviews and complaints

When we bought our LG RZ-20LA70 we were quite pleased but after a year it blew up! We called LG direct! But wasn't them direct was a sub contractor help line who couldn't help! Called them 3-4 times! Wrote to LG twice with no reply. Technicians report was the main circuit board had blown. Cost of repair of £150 + I WOULD NOT RECOMMEND BUYING LG LCD TVs TO ANYONE AS CUSTOMER SERVICE IS REALLY BAD. We have been since to many electrical outlets and to which none of them advised LG. Shame we didn't visit these first. £400 + television (at the time) useless now! unless we pay for repair. TV manufactured Sept 06 and we purchased Sept 06 TV was actually turned on October as it was a present TV died October 07. If buying LG take out the extra warranty because you will get no joy otherwise. They just don't want to know!

What happened?

The Drum separated from back housing rendering the LG Dryer completely useless. The service tech said LG should cover since this was a defective design. LG refuses to cover since it's older than 1 year.

History:
Purchased a 'premium' LG Dryer. 4 months after purchasing there was a problem with the dryer. Called LG and stated that it was noisy, but service tech they sent out did not find anything wrong so he replaced the motor.

5 months after the warranty was up, the dryer completely stopped working due to a safety switch failure which I had repaired out of pocket.

4 months ago, the drum completed separated (which was probably why the dryer was always noisy, and cause of lint accumulation which burned out the safety switch).

Letter to LG: (this is the 3rd attempt to have LG repair and the latest)
Customer Service Product/Model No. : Laundry Dryer/DLE2532W
Dear LG Service Representative, I'm writing you regarding a defective 'premium' LG dryer I purchased. On 05.31.03 I paid $770 for this LG dryer at Best Buy On 11.26.03 I had Warranty Service performed because dryer was noisy and vibrating, MR. APPLIANCE could not find source of problem but replaced motor. On 12.01.04 dryer stopped working and I paid out of warranty service to replace relays that protect dryer from catching on fire. On 05.05.08 the noise became substantially louder and I tried to get service without success - but the service technician stated this should be covered under warranty since this was a known defective design, where the drum becomes separated from back housing. Please note too that this was a problem I called in 6 months after purchase, and probably the cause of the lint build up killed the dryer that I paid for repair out of pocket to repair a relay. Please let me know if you are willing to cover costs of parts to repair this $770 defective LG dryer like should have been done to begin with. Thanks in advance for your help. Sincerely,

LG Response:
We are delighted to hear from you as our Valued Customer. We sincerely regret that you have experienced difficulties with your LG Product. While we constantly strive for better ways of keeping maintenance to a minimum, occasional failures can occur. The manufacturer’s limited warranty is designed to take care of any failures in the early life of the unit. Once this warranty has expired however, the consumer becomes responsible for any repair. Your unit is now out of the manufacturer’s warranty and we are unable to assist you with the expense of this repair. If you have other questions or concerns, please do not hesitate to contact us again either via email, or by calling our customer service division at [protected] at your convenience. Adolfo C E-mail Administrator Customer Interactive Center LGEAI

In summary:
If this is how LG treats their customers who are willing to pay TOP Dollar for their "Premium" Products - then Buyer Beware! I will never and would advise folks to never buy their products. This dryer is a pc of junk.

I purchased two 125cc Go Carts from Legion Global (LG Wholesale) on 11-9-07. One of the cats broke down the first day I ran it. Since then i have spoken to them about 50+ time about the parts and I get the same story every time, they will check and get back with me or they are in the mail. Not only that, they took my money for the shipping of the parts on 2-25-08. As of today 10-27-08, they have never returned a phone call and i still do not have the parts. This company is fraudulent and something needs to be done to keep them from ripping off everone who makes a purchase from them. I have spoken with someone named Matt in the parts department, and an Ellie, I dont know what she does, and cant get any answers. This place is an absolte JOKE!

motor leaks oil, bolts falling out in several places, axle nuts coming loose allowing axle to shift, battery does not hold charge for any length of time, called an ATV but owner manual says not to ride on hills or climb up inclines ( what does ATV mean anyway) false advertisement in my book. These 4 wheelers are less then 2 weeks old, and all this happened after 1st day! I am going to visit these people in person and I live 600 miles from them. They will understand what a Redneck from Arkansas will
do after I am done!

Hi !

My name is Santosh Upadhyay. I am your customer as i have bought LG Flatron 29' T.V. in Feb. 2009. I would like to bring your attention that, I am a very dissatisfied customer as i have been through with a lot of inconvenience bcoz of the bad and disgaceful services. I have been a long time LG customer but now to be very straight forward with you, after going ahead with this situation, i will never plan to buy any LG product or will recommend to any of my friend and family. I have a very bad experience about the service from LG and Home Town. Previously i had a faith and confidence in the brand that if i will buy any product that would be of LG.I have bought this TV in Feb and from that time onwards it has been replaced thrice and now once again it is on the way to be replaced. I have complaint to the customer services in home town then LG but they are keep sending technicians to repaiir this, which has been done two times already. TV is malfunctioning as i am not able to view anything. Display is not working.
I am fed up now and would like to mark a very serious complaint against this to some one in the highest authority. It is my hard earned money and giving no results possitively. I don't know what should i do. I am really in trouble and want some one to please resolve it ASAP so that i can live my life normally.As market is so competitive and every company is looking to provide the best customer services, I would like to request you to please go through with this e-mail and take some serious action against this. I have already spoken with the Area Manager Mr. Manish Gupta, Vaishali and Mr. Rajiv but didn't get any satisfactory reply. Every body is just beating around the bushes. I would really appriciate if i will get my faith once again in LG or HOMETOWN.

With a great hope waiting for reply,
thanks & regards,
SANTOSH UPADHYAY
Sr.Manager.
HCL BPO Operations.
Contact +[protected], [protected], [protected].
Email - [protected]@hotmail.com
[protected]@yahoo.com

We purchased a LG dishwasher for $800.00 from Best Buy along with the maintenance agreement. Two months ago, August 2017, I called Best Buy to let them know the dishwasher was making an odd rumbling sound. They sent out a repair man who was here no more than 10 minutes to tell me the dishwasher probably had a seed or some loose food rumbling around and the dishwasher was just fine. September 12th I called Best Buy again because now the dishwasher was not cleaning or drying the dishes at all. I was told that it would be 2 weeks before a repairman would be out. Two weeks went by, a man from the “Geek Squad’ arrived. He looked at the dishwasher and quickly surmised that the motor was not working. Of course he did not have the motor with him; he advised he would have to order it. I asked how long that would take, and he said at the most 10 days. It has been an entire month since I first called in the repair and I still do not have a working dishwasher or have yet had anyone return. I called Best Buy today, October 10th asking where we were in repairing my dishwasher and was informed that the part order had been cancelled. I asked, why? The woman said she was sorry, but that she really did not know why. She said she would turn in an order to reorder the motor. I asked how long would that take? Four days, but that she would put a rush on it. This is unbelievable to me. No one called to let me know that there had been a cancellation in the order, no one called to let me know there was a delay. Of course I have to take time off work everytime the repairman comes out.
I vow never to buy a single thing from Best Buy again.

On 29th of JuLy, I gave my KG 800 to LG service, because it wasn't working (IMEI No:[protected]). Later I learned that it was waiting for a part to be imported, so that the rapiar could be completed. On 25th of August, I called LG Turkey call center. They said that the part had arrived and I could take my phone in a week. I called again the next week. They said that they were waiting for the part(!). Today, after 3 weeks of my initial call, I am still waiting for the part to come.

Moreover, the 30 working days limit of service duration has been completed and they must give a completely new product now. But they say that since the main board of the phone will be changed they won't give a new phone.

LG Turkey didn't call me at all to inform me during this process and when I called them they provided either wrong or unreleated information.

I am still waiting for my phone.

I am an American living in Spain who was looking for a DVD player with a hard drive to record programs while I am at work. Besides a programmed record mode, I was looking for a machine that can record in 2 languages (in Europe, many American shows are shown in translation, but a second audio channel offers the English audio feed).

The LG 497H seemed to fit the bill. The shop assistant assured me that yes, indeed, it could record in 2 languages, and of course, it had a programmed record setting. I bought the apparatus.

When I connected it, I found that it was capable of recording in English when I manually hit the record button. But, I could NOT record in English when I programmed it. After 2 days of configuring and trying every possible thing I could think of to get it to record in English using the programmed recording mode, I gave up and decided to contact customer services.

13 days later, I received a reply. The machine can only record in a second language if you are at home. It is impossible to record in a second language using programmed recording. What's worse, the store that I purchased the DVD player from has a 2-week return policy. Since LG took 13 days to respond to my one question, I cannot return it. LG has begged my pardon, but made clear that they will not return my money, nor will they exchange it for a DVD player capable of 2-language programmed recording.

I feel violated. The customer service rep argued that nowhere in the owner's manual does it claim that the 2-language recording and programmed recording work together. This is laughable! I asked if LG's television manuals claim that the audio and video can work together at the same time?

So, the LG RHT 497H was designed poorly. This is to say, some engineer thought it would be a good idea to allow for dual language recording, and a good idea to allow programmed recording, but overlooked completely the fact that someone might want to use the 2 features together.

And, LG's Spain Customer Service Department took nearly 2 weeks to answer a simple question, which resulted in my being unable to return the poorly designed product.

And, despite my having pointed out both the design flaw, and the poor customer service which has caused me such trouble, LG has begged my forgiveness, but refused to help me!

Thanks for Nothing LG!

My 1 year old TV stopped working 1 month to the day after the warranty expired. When you pay $1000 for a TV you expect itto work for a few years. Turns out the hardware was fried. I left 3 messeges for the manager who never returned my calls. I called the service center who set up a service call for the following week. He never told me I could take the TV into the store to get a diagnosis for a fraction of the cost of a service fee. The service technician came the following week and within 2 minutes said the mainboard needed to be replaced. His fee $107 (for 2 minutes!) I asked for a receipt for my payment and he didn't have one. I offeredto follow him to the drugstore so he could make me a copy, but when we got there and he learned it cost 10 cents to make a copy, he refused. I paid the 10 cents to get a copy of his work order showing my payment. UNBELEIVABLE! I took that receipt went directly to the store and asked for the mananger who didin't return my calls the week before. He kept me waiting a few minutes and I went looking for him. I found him playing around with a radio. I asked him if that radio was more important than a customer? I was fuming and less than impatient with him. He said he would contact his superior to help me with my TV. His superior called to tell me there was nothing he could do. I should have purchased the extended warranty. I left a dozen messeges with 2 different Regional Managers and the Supervisor is the escalation department at the corporate and to this day, no one has returned my calls. The technician called to inform me that in order to fix my TV the part would cost $540 and labor would be$200. I called LG directly and they paid for the parts and labor to fix my TV. Conn's could have made that phone call in the first place. I have spent over $10, 000 at Conn's over the years, but from this day on, I will not even buy a toaster from them. If you need quality merchandise and quality customer service - SHOP ELSEWHERE! CONN'S SUCKS!

I have purchased a LG Microwave, after 1 yr. 2 months the the front membrane (skicker) starts malfunctioning, I report it to the service center they said that we will replace this part, I left my microwave there on 28/07/08 (job no.521) after 20 days they said the company is not providing us the right part, so you wait for some time and returned my product with some temporary arrangements and said that now only the start switch will work. Today it is over 1 month my microwave is lying is with me and now the the heating is also stopped.

Bought a LG GR-621RW fridge 5 years ago. Every 14 months, we have to get a new handle because they keep breaking. Hassle, hassle, hassle. Never buy LG.

Hi
I hav bought a 1.6ton split AC. And its sensor/display is not working. I had registered a complaint 3 months back and for every folloow up i make, i get the response that " it wil be done tomorrow". Purchase was done in march and the product didnt work properly not even for 3 months.

Worst part of it here is that, LG has got an the worst service centre (thane maharastra) and nothing is happening there.

I need this to be fixed asap. I will see to it that none of my friends buy a LG product if this request takes some more days...and I will go to consumer forum .
my case number: w8c62804170

Thanks,
Santosh.

Purchased a front load washer from a store called RC Wiley june 1st washer was delivered june 17th. When washing my first load of clothes in my lg front load washer model #WM2455H I noticed machine shaked really bad. Just moving into my new home I found time to call two weeks later to the store who delivered the machine. They came out and looked at the washer and told me that there was a problem with the suspension inside the machine it probably needs to be changed.The tech. from RC Wiley said he would turn it in to his boss. Two days later a tech. from LG electronics came adjusted the legs on the washer ran machine through one cycle machine ran ok at then. Two days later washer started shaking more violently than before. I called LG spoke to a supervisor july 18th to still have not seen a tech. They said they would call me when they found a appliance service to come out and repair the washer. The last person I spoke to Sunny on july 28th her # [protected] ext 7010 never called me back which she said she would.I would like machine changed.

Where do I start? First off my experience with LG corporation has caused me to shout it out loud to avoid this company at all costs and don't be fooled by their clever advertisments and flashy looking products. The quaility is not there. The customer service is not there and the compasion towards the consumer is non-exisitant. The story starts off with a purchase of a new LG dishwasher 5811 in April 2006 (installed and in use by July of the same year due to renovation). From July 06 to April 08 the DW seemed to operate good. It was quiet and seemed to clean pretty well. We had noticed strainge noises and occasional leaks that we assumed were from wet dishes being placed inside the machine. Later we would find out that this make had LOTS of problems. In late April 08 the machine stopped working and an "LE" code came up on the display. We contacted the "GE Warrenty" people who had our 4 year ESP extended warrenty thru Home Depot. On May 8th a service tech took a look at the machine and stated that the motor is "gone". May 24th another tech returned to install the new motor and stated that no seals were ordered. He went online to "LG to order a "sump assembly" and found that this part is no longer made due to a manufacturer defect. I was told that the first 6 months of 2006 model 5811 were ALL bad sump issues. Basicly what I was told is that there IS no sump part for my machine because it was internally redesigned and no such part exists. Funny because LG never sent along a recall notice to my home. The tech in turned stated that LG will probably replace the dishwasher. I received a call on the 27th from the tech stating that LG will replace the machine due to the unavailable part. This is where a good company would have ended this story, but we are talking about the LG corporation. Between June 2nd and June 14th 3 separate faxes were sent to different numbers provided by LG. On June 14th I spoke with Nacretia Lawton [protected] in Alabama that a 4th. fax was sent and what was the problem. I had to contact tem to get confirmation of receipt of the paperwork. She stated to me that they needed 24 to 48 hours on a "resolution" in the case of my dead dishwasher. On June 17th Ms Layton called and stated they will do a "pro-rated buyback" and not replace it. Now let me put this in prospective: $700 dishwasher dead in 21 months of use on a machine that they KNEW is faulty and defective and they want the consumer to shoulder the expense...ahh no. After having a long conversation with Ms Layton from LG and her supervisor it was obvious that a pro-rated buyback was the only way LG was going to resolve this. I felt that their offer of $560 was not acceptable when you take into accout the cost of the machine $700, the cost of delivery $50, the cost of the extended warrenty that by the way dies with the machine $89, and the cost of the plummer to install rate of $65 per hour then you can understand why $560 is not accepatble on LG junk. Now in the meantime wit alot of interenet research I found I was not alone. Hundreds of simular stories with people getting screwd by LG. I decided afer reading some of these to stop at the place wher I bought all of my appliances Home Depot. After copying all of the internet complaints and carefully recording in writing my conversations with LG I brought my case to the manager of HD. He was really listening to what I had to say which is more than what LG was doing. He said he would have a result within 12 hours. In the meantime, Ms. Lawton from LG calls and states on my machine that SHE needs an answer by 5 pm that day or SHE is closing the case. So, remeber they needed "24 to 48 hours" to make a descision on what THEY were going to do. Now they want me to give mine in less that 3 hours. Well, I placed a call to the supervisor and put her on notice that i needed more time. In the meantime a day goes by and the mgr at Home Depot is telling me to contact Ms. Layton because they will replace the machine one for one. I get home and call her and she denies ever speaking with anyone from Home Depot. A call was placed back to the mgr of HD and he is confussed about the whole situation. I told hime that maybe better luck with the warrenty people was the way to go. I then receive a call on my answering machine that if I didn't contact them "today by 5 pm" that she was canceling my case and this time she was mean about it. I heard from Home Depot that they will replace the machine with a GE version and this would be the end to it. I appologize fro the length of the letter but the only thing I can suggest if you own one of these LG dishwashers is to get rid of it fast...junk junk junk! I found pleading my case in person at HomeDepot to be the best way to resolve it. Remember the squeeky wheel gets the grease...so don't give up...thats what they expect from us.

I have bought lg 2 ton split a. C. There has been problem with the compressor and lg after sales service executive advised for change of compressor on warranty and I was assured of replacement in two days on the basis that compressors are readily available with them but it has been 8 days since I have been waiting for the same. I feel companies make all tall claims only to sell their products and they don't know what strength word of mouth has in the next purchase.

We purchased a LG Refrigerator "French Door Style" model # LFC25760SW from Home Depot on 9/4/06 for $1, 500.00. Within nine months the two center Optibin crisper drawers collapsed. The drawers are only held up by a thin plastic framed upper shelf with a glass inset shelf. There is no center support between the drawers to support the drawers sufficiently. The drawers will not pull out unless you push up on the drawer and upper shelf with one hand while you pull it out with the other hand.
One of the optibin crisper flaps snapped off because it is made of thin plastic and the drawer is broken.

Also, the "faux" stainless steel door pulls scratch easily.

I have called and emailed LG about this and I have not gotten a response. First they did not return my first phone call, and then they did not return my email until I had to e-mail them again. I faxed them my purchase invoice twice and they said they still have not gotten it after 5 days.

LG is a poorly run company and is not set-up properly to do business in the USA. I suppose they do not want to do business in the USA because I'm sure all their call centers are in India or somewhere else, and the people who work there have no authority to actually resolve a problem but are instructed to give the consumer the run-around in hope's that the consumer will give up.

I also had a employee from Home Depot call and the person from LG said they have no record of my first call and I probably called the wrong number. (I called the 800 number on the front of the User Guide for the refrigerator). I would just like my money back so I can buy a GE refrigerator.

I suppose we deserve this by exporting all our manufacturing jobs overseas. I would like to buy a refrigerator that is made in the USA but I don't think one exists.