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2.2 1533 Reviews

LG Electronics Complaints Summary

445 Resolved
1079 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1533

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Newest LG Electronics reviews & complaints

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11:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

LG Electronics - bill lost and not able to get duplicate bill

I put my complaints on 18th august regarding cooling of my refrigerator with no. w8c81807351 but they said if you have bill we can consider under warranty which is not missed so request to issue duplicate bill to victory electrics Rajkot from where we purchased this refrigerator but they have not able to provide me the same so I pass the request to company...

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9:03 am EDT

LG Electronics defective handle

Bought a LG GR-621RW fridge 5 years ago. Every 14 months, we have to get a new handle because they keep breaking. Hassle, hassle, hassle. Never buy LG.

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Matt8
, CA
Jul 24, 2010 1:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the same problem as well. I just called LG Customer Support and they said they would send me out a replacement (5-7 business days). Customer service also gave me no hassle.

Ontario, Canada

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melpur
Pickering, CA
Apr 28, 2009 3:59 pm EDT

I also have the same problem with the handle. I have had mine replaced 5 times in the past 6 years. Upon calling LG, they have never given me a difficult time replacing the handle. They always send one out right away. The last one I received was supoosed to have been made with a stronger material. I am hoping that is the last of the broken handles. Other than that, I have had positive customer service experience with LG and they never hassle me for a copy of my receipt unlike some other companies.

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10:21 pm EDT
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LG Electronics - bad service

Bad service of lg service center the people over there are not at all responsible about there duties because we have given a home theater for service. Which is given from past one month. Till now they haven't gave our home theater and even they are not responding to our call. I hope that company will take a serious action on your service center and make the...

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5:01 am EDT

LG Electronics worst customer service - lg split ac

Hi
I hav bought a 1.6ton split AC. And its sensor/display is not working. I had registered a complaint 3 months back and for every folloow up i make, i get the response that " it wil be done tomorrow". Purchase was done in march and the product didnt work properly not even for 3 months.

Worst part of it here is that, LG has got an the worst service centre (thane maharastra) and nothing is happening there.

I need this to be fixed asap. I will see to it that none of my friends buy a LG product if this request takes some more days...and I will go to consumer forum .
my case number: w8c62804170

Thanks,
Santosh.

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sundeep tiwari
, IN
Aug 13, 2010 11:00 am EDT

I had been gifted on room split ac, which is giving problem every month. first the complint has not been attained properly, yet if attained on my fault booked at toll free number [protected] and complaint number C1081228132 then 2 guys( one of the name was dewangan) came and misbehave at my residence with ladies in my absence.

And after talking with the head at raipur cg lg service center [protected], they told they will not going to attained the fault.

Kindly consider the case as the harashment from the company and faulty equipment provided by the company.

my email id is : sundeep.tiwari@yahoo.com

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jithesh kumar`
, IN
Jun 17, 2010 4:50 am EDT

MY NAME IS JITHESH KUMAR, I PURCHASED 1 TON AC FROM BHARAT ELECTRICALS, MAVOOR ROAD CALICUT, IN MARCH 2010 .
NOW WITHIN THE SPAN OF THREE MONTHS, AC GETTING PROBLEM FOR THE THIRD TIME . AND NOW THE OUT DOOR UNIT OF MY AC IS IN SERVICE CENTRE AND THE INDOOR UNIT IS IN MY HOME.

I PURCHASED AC TO BE HAPPY AND TO RELAX. BUT UNFORTUNATELY ITS A NIGHT MARE FOR ME NOW.

SO I REQUEST YOU TO TAKE THE UNIT BACK AND PAY BACK THE MONEY, OR GIVE A FRESH UNIT.

FEEL FREE TO CONTACT ME .
JITHESH KUMAR
THAMBURAN KANDY HOUSE
POST EDAKKAD KUNDUPARAMBA
CALICUT
MOBILE NUMBER IS [protected].

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sandipamin
,
Apr 24, 2008 5:41 am EDT

I HAVE REGISTERED A COMPLIAN ON THE 17 APRIL FOR THE SERVING OF MY AC HOWEVER TILL DAT IT HAS NOT BEEN FIXED, IT SEEMS THAT I HAVE NOTHING ELSE TO DO BUT SIT IN THE HOUSE AND WAIT FO THE AC SERVIVE GUYS AND AFTER GIVING THEM CALLS EVERYSINGLE DAY AND PROMISES BEEN MADE TO DO IT IT HAS STILL NOT BEEN DONE, I EVEN TRIED TO CALL THE SERVICE MANGER BUT IS PHONE IS ALWAYS BUSY OR HE DOES NOT ANSWER, WHEN YOU BUY A PRODUCT IT IS SUCH A ROSY PICTURES BUTTHEN THIS IS WHAT THE CONSUMERS HAVE TO DEAL WITH, I HAVE A CHILD WHO IS 2 YEARS OLD AND IT IS BEEN DIFFICULT FOR ME TO DEAL WITH ALL THIS DRAMA THANKS AND COURTESY TO LG SERVICES FOR THEIR LOUSY AND UNPROFESSIONAL SERVICE.

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Maj General Vinod Anand
,
Apr 28, 2008 8:23 am EDT

I requested for servicing of LG ac which I bought in JUNE07 on 26th April2008. I was given complaint No N8c42608881 & assured that the technician would come between 9 AM and 1Pm on 27th April. Since no one contacted me or came I gave a reminder on 28th morning. Iwas tiold that as per the entry in the records somebody had contacted me even though no actually contacted me. I was told that an urgent request has been made and the techniciad would come at 4.30 Pm. No one contacted me or came . I gave another reminder at 530 Pm and was told the same thing again. It is indeed shocking that even after 96 hours there has been no response 7 no one has come. Will be grateful if the matter is investigated and a technician is sent to service the AC at the earliest.

harrased customer
[protected]

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mukesh goel
,
Apr 23, 2008 3:15 am EDT

I had asked for Service for 3 windows and 1 split AC on 12.4.08, nos. 98C21200582, 83, 84, 85. On 12.4.08, men from service center came and serviced 3 windows and 4 spilts (as per their record well the truth is they did nothing just asked questions and saw the AC) . The truth is i have only 3 windows and 1 split AC .

On 14.4.08 i complained and subsequently they came again and service 4 splits (as per record).

From 14.4.08 onwards when io switched my ACs on, they were not cooling, So again on 17.4.08, i compalined nos. N8C4170027 and then i was informed the Acs were not having gas. Technically as informed by trade pundits, AC are serviced only if they have full gas in them.

So how come my ACs were serviced without gas, thought he truth is that the service man leaked the gas to either extort money or just to harras us.
Secondly how my 3 windows and 1 split AC have become 3 windows and 4 spilts.

Pls take this issue seriously and revert back immediately on my no. +[protected].

Mukesh Goel

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a.arora
, IN
Apr 25, 2012 9:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i had lodged my complaint on 24/04/2012, on [protected], request id is RNA120424026672, but no action has been taken so far, it's really disgusting.

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sajal kumar sarkar
, IN
Jun 08, 2010 8:31 pm EDT

I have registered to service my 2ton AC (which is under AMC) on 4th June (C [protected]). But till today(8th) nobody attended neither contacted me despite several reminder. v.v.v poor service.

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Magesh prasath
, IN
Sep 29, 2010 8:43 pm EDT

I called your services 2 days before for the service of my AC but no response from your side.

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sunilsood
, IN
Sep 09, 2009 12:07 pm EDT
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Not giving first free service even though several reminders 5 months have passed for AC

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ITC limited
,
May 14, 2007 12:00 am EDT

AC not working given complaint several time no one have turned up to attend.

ComplaintsBoard
V
11:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LG Electronics lg front load washer always of balance

Purchased a front load washer from a store called RC Wiley june 1st washer was delivered june 17th. When washing my first load of clothes in my lg front load washer model #WM2455H I noticed machine shaked really bad. Just moving into my new home I found time to call two weeks later to the store who delivered the machine. They came out and looked at the washer and told me that there was a problem with the suspension inside the machine it probably needs to be changed.The tech. from RC Wiley said he would turn it in to his boss. Two days later a tech. from LG electronics came adjusted the legs on the washer ran machine through one cycle machine ran ok at then. Two days later washer started shaking more violently than before. I called LG spoke to a supervisor july 18th to still have not seen a tech. They said they would call me when they found a appliance service to come out and repair the washer. The last person I spoke to Sunny on july 28th her # [protected] ext 7010 never called me back which she said she would.I would like machine changed.

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Riley101
mount water springs, US
Feb 19, 2010 3:40 am EST

NEVER USE LG ELECTRONICS FOR MOBILE PHONES - AWFUL CUSTOMER SERVICE - NEVER RETURN CALLS - HOLD YOUR GOODS TO RANSOM UNTIL YOU HAVE PAID FOR YOUR PHONE THATS NOT BEEN REPAIRED AND STILL UNDER WARRANTY -

TELL ALL YOUR FRIENDS AND FAMILY THE COMPANY SHOULD NOT BE ALLOWED TO TRADE!

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Doc
Somewhereville, US
Apr 19, 2009 6:50 pm EDT

I have had the same issue with no help... LG Customer Service is NON-EXISTENT! I HATE LG!

ComplaintsBoard
E
11:43 am EDT

LG Electronics sump dead/no help from lg

Where do I start? First off my experience with LG corporation has caused me to shout it out loud to avoid this company at all costs and don't be fooled by their clever advertisments and flashy looking products. The quaility is not there. The customer service is not there and the compasion towards the consumer is non-exisitant. The story starts off with a purchase of a new LG dishwasher 5811 in April 2006 (installed and in use by July of the same year due to renovation). From July 06 to April 08 the DW seemed to operate good. It was quiet and seemed to clean pretty well. We had noticed strainge noises and occasional leaks that we assumed were from wet dishes being placed inside the machine. Later we would find out that this make had LOTS of problems. In late April 08 the machine stopped working and an "LE" code came up on the display. We contacted the "GE Warrenty" people who had our 4 year ESP extended warrenty thru Home Depot. On May 8th a service tech took a look at the machine and stated that the motor is "gone". May 24th another tech returned to install the new motor and stated that no seals were ordered. He went online to "LG to order a "sump assembly" and found that this part is no longer made due to a manufacturer defect. I was told that the first 6 months of 2006 model 5811 were ALL bad sump issues. Basicly what I was told is that there IS no sump part for my machine because it was internally redesigned and no such part exists. Funny because LG never sent along a recall notice to my home. The tech in turned stated that LG will probably replace the dishwasher. I received a call on the 27th from the tech stating that LG will replace the machine due to the unavailable part. This is where a good company would have ended this story, but we are talking about the LG corporation. Between June 2nd and June 14th 3 separate faxes were sent to different numbers provided by LG. On June 14th I spoke with Nacretia Lawton [protected] in Alabama that a 4th. fax was sent and what was the problem. I had to contact tem to get confirmation of receipt of the paperwork. She stated to me that they needed 24 to 48 hours on a "resolution" in the case of my dead dishwasher. On June 17th Ms Layton called and stated they will do a "pro-rated buyback" and not replace it. Now let me put this in prospective: $700 dishwasher dead in 21 months of use on a machine that they KNEW is faulty and defective and they want the consumer to shoulder the expense...ahh no. After having a long conversation with Ms Layton from LG and her supervisor it was obvious that a pro-rated buyback was the only way LG was going to resolve this. I felt that their offer of $560 was not acceptable when you take into accout the cost of the machine $700, the cost of delivery $50, the cost of the extended warrenty that by the way dies with the machine $89, and the cost of the plummer to install rate of $65 per hour then you can understand why $560 is not accepatble on LG junk. Now in the meantime wit alot of interenet research I found I was not alone. Hundreds of simular stories with people getting screwd by LG. I decided afer reading some of these to stop at the place wher I bought all of my appliances Home Depot. After copying all of the internet complaints and carefully recording in writing my conversations with LG I brought my case to the manager of HD. He was really listening to what I had to say which is more than what LG was doing. He said he would have a result within 12 hours. In the meantime, Ms. Lawton from LG calls and states on my machine that SHE needs an answer by 5 pm that day or SHE is closing the case. So, remeber they needed "24 to 48 hours" to make a descision on what THEY were going to do. Now they want me to give mine in less that 3 hours. Well, I placed a call to the supervisor and put her on notice that i needed more time. In the meantime a day goes by and the mgr at Home Depot is telling me to contact Ms. Layton because they will replace the machine one for one. I get home and call her and she denies ever speaking with anyone from Home Depot. A call was placed back to the mgr of HD and he is confussed about the whole situation. I told hime that maybe better luck with the warrenty people was the way to go. I then receive a call on my answering machine that if I didn't contact them "today by 5 pm" that she was canceling my case and this time she was mean about it. I heard from Home Depot that they will replace the machine with a GE version and this would be the end to it. I appologize fro the length of the letter but the only thing I can suggest if you own one of these LG dishwashers is to get rid of it fast...junk junk junk! I found pleading my case in person at HomeDepot to be the best way to resolve it. Remember the squeeky wheel gets the grease...so don't give up...thats what they expect from us.

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Anthony Umali
Benicia, US
Jun 11, 2015 4:39 pm EDT

I bought a lg dishwasher model number LDF6810ST and had so many problems with the dishwasher on the heating element. I had to replace it 4 times. The first time it was under warranty but the last 3 I had to pay the parts and labor. Never buy LG products again.

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Anthony Umali
Benicia, US
Jun 11, 2015 4:23 pm EDT

The lg dishwasher are crap. I've replaced the heating element 4 times. Which I had to pay for the parts and labor.

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Vicki Pizzi
, US
Oct 15, 2014 2:11 pm EDT

Worst dishwasher I ever owned. Not even a year old and have had multiple service calls. LG service is horrible. They improperly re-installed the dishwasher after many multiple repairs and when my daughter was unloading dishes from the dishwasher, the whole thing came out of the cabinet snapping the mounting brackets and chipping the laminate counter and breaking dishes. They claim they were not responsible, DO NOT BUY ANY LG PRODUCTS!

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d wilkios
Struthers, US
Aug 26, 2012 6:48 pm EDT
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LG dishwashers are JUNK if you are thinking of buying one get ready to start washing your dishes by hand

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Lt Cmdr Queeg
Ocala, US
Jun 03, 2010 11:29 am EDT

We bought an LG dishwasher and refrigerator. Have had the service rep out at least 10 times.. The diswasher is the worse... Wiring harness melted, computer chip malfunctions cycling problems, would shut off between wash and rinse cycle, motor went, pump went, etc, etc, etc... Finally took it to the dump where it belonged and bought another from a different manufacturer.. Ice Maker in Refrigerator will make ice sometimes, other times it won't... If you press "crushed ice" your get cubes, if you press "cubes" you get nothing... Ice-dam builds up constantly behind ice tray... Ever two weeks have to get in the freezer with warm water to get it loose... Freezer door cracked for some unknown reason... Would not recommend LG Appliances to anyone, they are truly pieces of S**T...

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vince m
, US
Oct 31, 2009 7:35 am EDT

I purchased an LDS5811ST dishwasher in December of 06. In September of 08 the sump assembly failed. While the part was replace under warrentee labor to install was $150. IN October of 2009 the sump assembly once again failed, since it was no longer under warrantee the estimated repair price was $460.00. This piece of garbage now resides at the curb waiting to be hauled off to the dumps. Stay clear of LG producsts, this is not a consumer friendly company.

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crider 84
Newtonsville, US
Sep 15, 2009 11:46 am EDT

I purchased a lds5811 also 2 years ago. Same thing le code. Lg says there is no upgrade or recall on the motor. They say because it has a black face and not stainless its a different motor? Come on..what a joke. I have bought several LG items, but they did not care. Stay away...

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Very Disappointed Consumer
, US
May 29, 2009 8:34 am EDT

I bought an LG 5811 dishwasher in November 2006. Within the first month, they had to replace the motor. Now I find that there is a leak in my basement. It's the dishwasher. Something with the hose. I had to pay a plumber to tell me where my leak was coming from. Then I had a repairman come out to fix it. He said it was the hose. Then it took over a week to get the part to fix it. In the meantime, I've made a claim to my insurance to see if there was any water damage. They have put industrial fans in my kitchen and basement and a humidifer to dry out my floors. I never had any clue that the DW was leaking until I found water in my basement. My insurance co. is going try and get LG to pay back my deductible. We'll see.

Stay away from LG dishwashers. I have an LG refrigerator and so far, so good.
I will never buy an LG applicance again.

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Grumpy Consumer
, US
May 06, 2009 6:21 am EDT

Thanks for all of the info. We purchased the LG 5811 in August '05 for a rennovation as well. I really liked the dishwasher as it was quiet and seemed to clean well. Last month I started getting the error code for bad water supply or intake valve failure. We checked the water supply and it was fine. We replaced the intake valvue ($26) but it didn't fix it. After reading this, I think I'll just replace with another brand. I was going to purchase an LG flat panel tv, but thanks to your comments I'll stay away from LG.

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jimbarnes
Richfield, US
Feb 27, 2009 4:45 pm EST

I bought a brand new LG dishwasher 2 months ago. It has never cleaned the dishes adequately. Dishes come out as if they have never been washed. LG has been out 4 times and they claim nothing is wrong. There only resolution they offer is to send another service person out but tell me if they find nothing wrong they will charge me. Thi company has no concept of customer service. LG Sucks!

ComplaintsBoard
V
11:48 am EDT

LG Electronics after sales service of a. c.

I have bought lg 2 ton split a. C. There has been problem with the compressor and lg after sales service executive advised for change of compressor on warranty and I was assured of replacement in two days on the basis that compressors are readily available with them but it has been 8 days since I have been waiting for the same. I feel companies make all tall claims only to sell their products and they don't know what strength word of mouth has in the next purchase.

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4:54 pm EDT

LG Electronics lg refrigerator #lfc25760sw

We purchased a LG Refrigerator "French Door Style" model # LFC25760SW from Home Depot on 9/4/06 for $1, 500.00. Within nine months the two center Optibin crisper drawers collapsed. The drawers are only held up by a thin plastic framed upper shelf with a glass inset shelf. There is no center support between the drawers to support the drawers sufficiently. The drawers will not pull out unless you push up on the drawer and upper shelf with one hand while you pull it out with the other hand.
One of the optibin crisper flaps snapped off because it is made of thin plastic and the drawer is broken.

Also, the "faux" stainless steel door pulls scratch easily.

I have called and emailed LG about this and I have not gotten a response. First they did not return my first phone call, and then they did not return my email until I had to e-mail them again. I faxed them my purchase invoice twice and they said they still have not gotten it after 5 days.

LG is a poorly run company and is not set-up properly to do business in the USA. I suppose they do not want to do business in the USA because I'm sure all their call centers are in India or somewhere else, and the people who work there have no authority to actually resolve a problem but are instructed to give the consumer the run-around in hope's that the consumer will give up.

I also had a employee from Home Depot call and the person from LG said they have no record of my first call and I probably called the wrong number. (I called the 800 number on the front of the User Guide for the refrigerator). I would just like my money back so I can buy a GE refrigerator.

I suppose we deserve this by exporting all our manufacturing jobs overseas. I would like to buy a refrigerator that is made in the USA but I don't think one exists.

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divefantasy
Granbury, US
Dec 11, 2011 3:43 pm EST

I also have an LG French door refrigerator. Since it was new, the optibin drawers have been nothing but trouble. While under warranty the drawers were replaced twice. Now that I'm out of warranty, the entire shelf has broken and the drawers have never consistently stayed in their slides. This was obviously a poorly executed design from the start with substandard parts. Based on this experience, I refuse to buy any LG product and encourage anyone I speak to to do the same.

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BrainBoy
Minneapolis, US
Mar 15, 2011 10:59 pm EDT

I have the same model LG Refridgerator. One of the Optibin top covers snapped off, along with all of the wheels that help support the underside of the Optibins. I also had to have the light on the inside of the fridge replaced since it melted and was actually a heat box when discovered. I am certain that had it remained like that for another few hours, there would have been a fire. The light was repaired and updated at no charge, despite the warranty having been expired. However, the fact remains that this is a poor quality refridgerator and I would be unlikely to recommend this brand to anyone. Hopefully they have made improvements since this version, focusing on quality parts.

ComplaintsBoard
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3:07 am EDT

LG Electronics system in standby mode

I have given the complaint regarding my 29" LG TV not functioning in the company authorized service center. They promised me to send the person on dated 07 th June 08. They intimated regular time of coming and making us to wait and never responded. lastly I approached the helpline the team leader has assured me that my problem will be attended with next our, but in vain. when I approached they asked me regarding the complaint number, again i have taken the complaint no S8C60904418. can some executive person can really help me in solving my problem and streamlining the existing services so that no body like me should should suffer.

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radha
,
Aug 20, 2008 10:02 pm EDT

This is Radha akrishna Reddy I Buy a LG 29in Tv Date 04-Feb-08
TV Cost 14500, this Tv Problem 23-Feb 08(Problem Every 10 min Automatic Switch off, I Complant Customer Care They Send One Engineer (Sai Teja Electronics LG Authorised Sales &Service Center, Kuaatpally, Hyderabad) They Repair But Now Same Problem Rase 19-Aug-2008, I Called Customer Care no one resbonce my phone, I want Replace New TV .

Thanking You
Radha
[protected]

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3:31 am EDT
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LG Electronics their washer and plasma are junk

The lg front loading washer died after four years of regular service. It was filled with black mould and couldn't be fixed. Paid 1, 600 bucks for it. Piece of junk that couldn't be repaired. Same for my lg plasma tv. Bought at the same time the picture is shot. Yellow streaks through the picture. Paid 4, 500 bucks. Lg doesn't give a rats * about customer service. Basically they tell you to shove it. I will never have any lg or korean products in my house after my experience. I didn't realize that they used to be called goldstar which I wouldn't touch with a ten foot pole. I feel like I chump for being sucked in by their re-branding. Avoid their junk like the plague.

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taz
,
Oct 18, 2008 8:20 pm EDT

Yes I agree, L G doesn't make or stand behind there product !
My washer and dryer 3 yrs old, they are JUNK. They have falled apart, with high repair cost and down time.
Just don't buy any L G product, be a smart buyer !

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lg
,
Aug 01, 2008 8:26 pm EDT

the issue here is that the filter on the washer is not cleaned it's located on the bottom hand side of the washer .it should be cleaned monthly if not this compartment collects water which if of course left there over let's say 4 years willl grow into mold the info is in owner's manual..

ComplaintsBoard
Y
7:40 am EDT

LG Electronics very bad service

I bought a LG i-sensor waching machine HS8014, more than one month back. Till now its kept as it is as the response from the LG India has been very bad.
First of all, the machine was delivered 7days after purchase and was told that LG delayed the delivery. Then, when the machine arrived, it had scratches on the front panel and broken lid, I was told that we can mention this on delivery slip and LG people will contact. That happened, but after that at least 4 persons have come to see the machine without any results.
On calling LG customer service we have been given many complaint numbers and many names and numbers of their personnel in Bangalore (Symonds, Mansoor, Rajesh C etc.)but nothing is done. In first place, these persons don't pickup the phone and if they pickup they promise to do the needful, and never communicate back.

It has been a month and around 30-40 calls, still machine cannot be used, making it a classical example of bad customer service, in the times when other companies are moving towards customer delight. Even LG people don't want to communicate anything.

This incident has only reaffirmed that the LG service still remains bad as was, 10 years back, but came in the words of the salesman this time.

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Anuraag
, IN
Apr 10, 2010 2:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a loyal customer of LG for past 15 years. Unfortunately, my brand loyalty towards LG has been miserably dazed. I bought a 42 inch projection TV in September, 2002. In March this year, suddenly the TV conked off. We immediately contacted authorized service centre of LG (complaint number C1031816031 dt 18 Mar 2010). The TV goes automatically into protection mode within few seconds after switching on. The problem was detected in deflection board of the TV. We were told that the part had to be changed and it would take maximum 7 days. On the 10th day, after repeated calls to the service executives, the part was delivered but it did not serve the purpose. We were told that the small unit of the new part was missing. We were made to wait for another 15 days and finally informed that nothing could be done as the specific part was not available.

Is this the customer satisfaction and support LG stands for? Which is absolutely contrasting to what you advertise every time? This also shows lack of professionalism in providing support to their products. I have lost faith in LG and cannot imagine that a company like LG has actually not kept any provision for spare parts of expensive products like 42 inch projection TV. I don’t understand what I should do now. I find myself helpless in the hands of LG. I am badly stuck. Kindly find a solution to this problem at the earliest.

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man123
, US
Aug 18, 2009 1:35 am EDT

LG is also becoming a fraud company. Number provided on website not working. online complaint registration not working. Customer care does not know anything.

Total dissatisfaction.

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M K SINGH
,
May 16, 2008 5:46 am EDT

plese give me your call center no. iliving in noida
i have lg flattron tv . but last four month tv is not working

mksingh9873452213

ComplaintsBoard
R
11:26 pm EDT

LG Electronics poor after sales service

Hi,

We bought lg split ac from a delear in guntur name: vijay tv & video home (Digital square) guntur.
The unit has 1 year warenty. The inside unit developed a problem. When we called service centre, the agent said that the remote was faulty and wanted us to rectify somewhere else as the trasmitter was not working. We got the remote tested and found it to be working perfectly fine. We called the service center and told them the same. The agent came back and said the reciever in the inside unit was not working and also said the reciever pcb needs to be changed. Its been more than 15 days and no one has turned up insipite of us calling them morning and evening.

This is a demonstration of pathatic after sales service provided by lg india. I would never recommand lg products to anyone.

Lg service sucks and i have started to hate the product.

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NISHU GARG
, IN
Jun 17, 2011 6:41 am EDT

DON'T MAKE COOLING

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9:06 pm EDT

LG Electronics channel changing automatically in the evening from 7pm to 10pm

Hello,

Iam Sumi John from Trichur (Kerala). I bought a LG '21' inch Colour Flatron TV two years back. One month before, just after completing opour guarantee period, we noticed an unusual problem in our TV. Every evening from 7pm to 10 pm this TV is not working properly at all. Problem is, when I am watching programm in diferrent channel, automatically channel changeing and going to '0'. Again and again it is happening. This time remort is also not working. I called the service engineer to my house. But he told he didnt find any problem. They took some money and went back. But in the evening evening the same problem happened.
Again called up themand logged another complaint with clearly stating that problem happening in the evening after 7pm. Then we gave the TV to their service centre. Now the TV is with the service centre for the last 3 weeks and they are not making any effort to repair. They are blaiming the cable channels. Tje same problem has happened for another person when i checked www.consumercomplaints.com.(C1703761)
When I contacted him, he told he also experienced the same reply from the service engineers. Then he contacted the regional service centres. And atlast the Tv got repaired. He told the service engineers changed one IC . Please make further proceedings for us. Or I will be forced to take legal action againt your products. Brcause of your negligence, we cant recommend your product to my people.
Hope you will do the needful.

My service centre is in Thrissur([protected])
My mobile number +[protected]

Regards

Sumi JOHN

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Awale S V
, IN
Nov 19, 2014 11:08 pm EST

I am S V Awale from udgir (maharashtra). I have LG '21' inch Colour Flatron TV. Every evening from 7pm to 10 pm and also whole day this TV is not working properly at all. Problem is, when I am watching program in differrent channel, automatically channel changing and going to '0'. Again and again it is happening. This time remote is also not working. I called the service engineer to my house. But he told he didnt find any problem. They took some money and went back. But in the evening the same problem happened.
Again called up them and logged another complaint with clearly stating that problem happening in the evening after 7pm.
They are blaming the cable channels.

Hope you will do the needful.

Regards

S V Awale

ComplaintsBoard
H
8:50 am EDT

LG Electronics icemaker

I purchased the bottom freezer refridgerator with top French doors. Since day one the icemaker didnt work. Six months later and 6 service calls later it was fixed. Now one year later the icemaker doesn't work again. The approved LG technician was called and told me there was a technical bulletin reference an "upgrade" done to the icemaker due to numerous problems. LG 's attitude today is too bad so sad.

Cool looking fridge, but DO NOT BUY IT. Trust me, not worth spending this kind of money on a company that will not stand behind their product.

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shirley wammock
, US
Sep 22, 2017 5:36 am EDT

Lg ice maker is crap, installing third one in four years.wife said not to buy lg go with a trusted name, once again I should have listen. Ray w

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Don Child
, US
Feb 22, 2017 11:28 am EST

We have a lg lfx29945st bottom icemaker will work good for a while then the next thing you want I'll have it over filling and it ruined all of the ice you already had what is this caused from my email is donsan47@aol.com

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Paul Sakiewicz
80111, US
Aug 26, 2014 2:59 pm EDT

Completely agree that this refrigerator looks nice, but is a piece of junk. LFX31925ST. Cost was 2400 USD. We unfortunately bought one 10/1/2011 and since 5/2014 it was starting to get very loud. To make a long story short, we have had the LG technicians out several times, they replaced some Boards, and the freezer portion never worked after 5/2014 again. Now it is nearly 9/2014 and they still have not been able to repair it. The technicians charged us so far north of 300 USD and it is still not working...The refrigerator has been a huge disappointment and we will have to get another one. There is no way around it. Next one will definitely not be an LG, never ever anything from LG again.

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Nobody58
Sheldon, US
Apr 08, 2011 5:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We purchased a LG French Door Model# LFC22740SB and paid upwards of 2000.00 for it also. Two years later the ice maker is leaking all over the place. Repair guy told me it was a common thing for this to happen to the LG models. Very disappointed with it and will not make the same purchase again!

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jmasl
, US
Nov 19, 2010 11:55 pm EST

own a LG LFX25960ST, and am disappointed. Recommend strongly against owning one. Ice maker front ice door won't open to serve ice. Leaks water down the front of the fridge and onto the wood floor. Turns out LG misrepresented the energy star rating as well too, so the DOE is making them pay up, but when you go to LG's website to register, the link is broken. Will turn my ice maker off for now. Wonder after searching around if it's a valve or solenoid that needs repair, as I also get standing ice in the bottom of my ice maker. I own many LG products, but if I can't get to a decent solution on this, I'm done with the company.

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paulyv
ravena, US
Jan 22, 2010 5:11 pm EST

i have a lg fridge lfx25960st, , , paid 2333.00 for it it is 3 years old this month, and i am now purchasing my 3rd ice maker, i called lg in alabama, the so called manager was rude, sorry your 1 year is up, i will never buy a lg product again, not even a dog dish, it cost 216.00 labor for 2 service calls plus the cost of the part.it is sad that they can get away with crap like this

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Rob K.
west point, US
Dec 30, 2009 2:53 pm EST

U.S. Department of Energy regarding several LG and Kenmore refrigerators.
NOT ENERGY STAR COMPLIANT
LG has a poor track record of contacting consumers about this problem and the agreement reached with the DOE

Read it at:

/www.energy.gov/news/6740.htm

They should just replace all the defective units sold.
Between the bad ice makers and the energy use problem there prime for a law suit.

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Rob K.
west point, US
Dec 30, 2009 2:10 pm EST

Yet another LG ice maker failure, wont make ice and LG claims it's only covered for one year. The warrantee in the book says 2 years parts and labor.
Fortunately my dealer is going to try again to get LG to cover the ice maker, it has worked off and on since it was purchased 18 months ago.

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tljones
New Britain, US
Jul 01, 2009 2:45 pm EDT

I bought my LG fridge-freezer bottom about two years ago. I had several problems with my ice maker untill I had my repair man fix it. I also have a problem with my freeser having ice in the rear built up that I have to remove chunks of ice out of it. I also for some reason the frezzer has water comming out of the botoom that ruined my new hardwood floor. I have notified my attorney general office, the LG company and the company I purchased the unit from. Yes it looks nice but with the water leak, the ice, the ice maker, it is a piece of garbage.

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CorrLaw
Collegeville, US
May 15, 2009 10:22 am EDT

I am an attorney near Philadelphia who is considering initiating a class action against LG related to the defective design of their ice maker. I have clients in different states who have had problems that LG fixed, but the problems re-occurred after the warranty expired. Ive been advised by mechanics that leaks are inevitable based on the design. I'm usually on the defense side of product liability cases, but this seems to be a common defect. If you are interesed in such a suit, feel free to contact me at corrlaw@verizon.net. Law Office of John A. Corr, [protected].

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K
2:52 am EDT

LG Electronics cost of repair too high, product not working within two years of purchase

I have got a micro oven on 28/5/06 model no 2331br, apprently it has stopped working and lg service people from sigma services have been quoting the repair price as rs.1500 including the service charge. But a new machine will cost not more than rs.4000.

The product has got spoilt within 2yrs, so I think it was a mistake to buy lg product with having such short product life and the maintainence cost being so high priced.

I really would like you to check the repair cost and revert the cost.

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1:52 am EDT

LG Electronics half spilt ac send via transport

SIR
I PURCHASE SPILT AC IN LG ELECTRONICS INDIA PVT. LTD. POINT A BLOCK 2ND FLOOR SUSHANT LOAK-1 GURGAON BUT THIS BRANCH SEND ONLY OUTER UNIT SPILT AC VIA YADAV TRANSPORT INNER UNIT IS NOT THERE MANY MANY PHONE THIS BRANCH NO RESPONSE & SAYS OUR NO RESPONSABILITY & CUT THE PHONE MY INVOICE NO. singurgu107/10557 dateed 25-12-2007 & dealer code no in014410gur00917_install sir this gurgaon branch is froud branch pls sir solve my problem
atul kumar jain c/o mittal saree center kila bazar hansi hissar haryana
mob no. [protected]

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Beffit
, US
Aug 09, 2010 12:11 pm EDT

The TV switches OFF Automatically. There is no fixed interval for this. I have first made a complaint on Mar 18. A technician from LG Attended the call, claims he has fixed the problem and would not recur.

On 14 Apr, I have given a second compliant and an other technician has attended. He claims that the first person has not done anything and now he has fixed the problem. But the next day itself the problem resurfaced.

I have again given a complaint to LG Customer Care. This time no body attended the call for 1 week. At the end of 1 week on Apr 24 2009, they have taken the TV to their Service Center in Ameerpet, Hyderabad.

Now, its 10 days and I do not have a clue where my complaint stands.

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brijesh gangwar
, IN
Jul 31, 2009 1:03 am EDT

my WIN AC purchased on date 15-07-09 is not worked properly for a single day while i have lodged complaint also but there is no practical response.

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Wildrose
, US
Aug 04, 2010 6:53 am EDT

Tuner was changed on 29 Oct 08, but wrong tuner was put, as such PIP was not working. But till date no action has been taken. You are requested to expediate action.

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bugedconsumer
, IN
Jun 07, 2010 3:07 am EDT

I AGREE ..GUYS WE SHUD GO TO CONSUMER COURT

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6:17 am EDT

LG Electronics long pending complaint no response by lg

our lcd was not getting on one morning 15/12/2007. it was reported and logged complaint to lg helpline but no response .it was reported to our product purched shop i.e. ganpati home appliance authorised dealer. they sent some service men from dhulia who attened but unable to repair complete and tv screen not getting off while put in standbymode. they told it was required to be repair at .after some on enquire they told during voltage test one IC blownoff and it is minor problem wiil repair soon. after passing four month and reminder several time it is told that your tv is initial and now IC whitch suits to such model are not manufacturing. we got return our tv unattended after four month .kindly guide us or send our complaint to appropriet level .

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3:08 am EDT

LG Electronics defective piece

I had purchase the 6in 1 portable music system from Adishwars Bangalore. The dealer in order to hide deep scratches on the front panel had smartly put stickers and passed on the piece . He had the audacity to give a last piece discount of Rs 200 and fleecing me on the defective item. Moreover the User handbook was also not available in the packet. Inspite of reminding, it is yet to be delivered. What service from a premier company called LG. Moreover i have sent complaints to LG care and LG service and also listed the complaint in the company website.
BUt who is listening. Companies want only growth in top line and bottom line.

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11:26 pm EDT

LG Electronics errotc sounds

I purchase a split Airconditioner45days past.I hear lot of noice in indoor unit when compared to samsung, voltas airconditioner.
also the outdoor unit aalso makes a sound in the night hours such that It makes a self advt that I had purchased airconditioner also a nuisance to my neighbour .

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dayraj singh
,
May 05, 2008 8:36 am EDT

I have been charged $ 2.98 for a google package and so far
nobody from google pay's any attention to me.
I am still waiting for my package as promise.

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8:33 am EDT

LG Electronics poor customer service after amking payment

I have ordered an LG-AC on 12th April 2008 at Razzla Dazzle, Hargovind enclave, Vikas Marg-East Delhi, Delhi-India.

I have experienced following problem:

1. Installation team reached at 20.00 hrs while it was promised to reach at 18.00 hrs.
2. No owner's manual and warranty papers were found in the box.
3. Installation team didn't have proper size screws n they had to use nails many times during installation.
4. What customer supposed to do for making the site ready for AC was not explained by dealer at the time of order.
5. Address was communicated wrong by dealer to delivery team as well as installation team causing trouble to everyone.
6. Still my AC is not operational.

I had an brand image of LG in my mind which is hurt now. In future I will not choose to buy any LG products.

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bugedconsumer
, IN
Jun 07, 2010 3:06 am EDT

I AGREE ..GUYS WE SHUD GO TO CONSUMER COURT

LG Electronics Customer Reviews Overview

LG Electronics is a global leader in consumer electronics, home appliances, and mobile communications. The company offers a wide range of products including televisions, refrigerators, washing machines, air conditioners, and smartphones. With a focus on innovation and technology, LG is committed to providing electronic solutions that cater to the modern lifestyle. Their products are designed with an emphasis on energy efficiency and user convenience. LG also provides business-to-business solutions such as digital signage and solar panels. Customers can expect a diverse portfolio of electronic products that aim to enhance daily life and work efficiency.

LG Electronics In-depth Review

Product Range

LG Electronics gives many kinds of products like TVs, phones, things for house, and sound systems. They have many choices, good for different people and money plans. LG is special because it has many different things to choose from.

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The stuff from LG Electronics works very well and is good quality. People who buy them are usually very happy, showing LG makes things you can count on. They are as good as or better than other companies' things.

Innovation and Technology

LG Electronics really likes to make new things and use new technology. They make products with new features that stay ahead in what's selling. Their smart TVs and house items that connect to the internet are very impressive.

Customer Service and Support

LG Electronics helps customers well through phone, email, and chatting live. They are quick to solve problems, making customers have a good feeling. Most people think the help and service they get from LG is very good.

Pricing and Value for Money

The costs of LG Electronics' things are good for the quality and stuff you get. They give more for the money when compared to other companies. Sometimes, LG also gives sales, special deals, and warranties that make their things even better to buy.

Sustainability and Corporate Social Responsibility

LG Electronics works hard to not harm the planet. They try to make less waste and support green actions. LG also helps in communities and cares about social issues, showing they are a company that does good things.

Reputation and Trustworthiness

LG Electronics is known as a company you can trust. They have a history of making things that work well and people like. There have been some problems, but LG works to fix them right.

User Experience and Website

The LG Electronics website is easy to use and looks nice. Finding what you want and buying it is easy. They also have helpful things like guides and help from customer service easy to find.

Overall Rating and Recommendation

Looking at everything, LG Electronics gets a high mark. They have a lot of good products, make new things, help customers well, price things fairly, are good for the planet, have a good name, and their website works well. We think LG Electronics is a good choice for people looking for new technology that they can rely on.

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