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LG 29 inches TV / poor customer care department, poor repairing services

1 India Review updated:

I have a LG 29 inches TV , which had some problems so after 3 complaints the authorized service centre (Bionic --Tel : [protected]/111 )at Greater Noida , UP sent the Engineer for repairing the TV . He had no parts to be rreplaced,as during the complaint launched I had already inform LG call centre about the fault . Then i took next 2 days for him to get the parts -- me & my husband both are working , I had to take leave for 4 days& keep on waiting for the person to come & repair my TV . After repairing the TV he said that if the TV again gets conged off with in a months time we will repair it free of cost . It was 2nd of Dec 2006. within 15 days the TV stopped working I again launched a complaint at the LG centralized call centre , & requested them that the engineer should come at my place on Saturday as I am working & cannot take a leave now . They agreed for that ,but nobody turned up on the given day & date . After continuously calling at the call centre & Bionic LG authorized service the engineer turned up on the fifth day during the day time when we where not at home . Our maid asked him to come in the evening , but now its 1 week , no response . Daily I all the call centre & the service centre , they assure us that the engineer will reach today evening , I rush home & nobody visits us . This is position of authorized service cenres of LG electronics in our country , The call centres have no data listed with them, every time u call at the call centre , u get a new executive on line & u have to explain the whole history & geography of the case , they take your contact numbers & assure that they will get get back to you with the solutions -- after that - no reply, no response. Do not buy LG products!

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Comments

  • So
      26th of May, 2007
    0 Votes

    I also have LG color TV and I got same problems after one year of purchase with the tv and service centre.

    Never buy LG TV.

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