LG Electronics
reviews and complaints

It is to inform you that I have bought LG ac on 31st May 2009 from Big Bazaar Kharagpur West Bengal. They didnot sendcompany authorised mechanic but send some untrained people who just kept it .After complining 10 times came no respons. Please communicate my problem to Big Bazaar soon as possible to please place the ac correctly with ideal connections else Iwould be forced to take legal actions against it.

Thanking you
Yours faithfully
Rathindranth Lahiri

Sir, I have purchase an lcd tv of lg company form geetanjali electronics, begum brige, meerut, uttar pradesh on 27 aug 2009.
They give us coupon of airtel dish tv and tell us that I sent it lg office with a demand draft of rs99/-
Only. I have sent sent it on 1. aug.2009 by speed post.
But till now I am not getting an information about it.
So please help us and send to us this as soon as possible.

Address:shrikrishan gupta,
1116. tez vihar. rohta road, meerut, u. p
ph no-[protected], [protected], [protected].

Thanking you

I, Vasu.P purchased one DVD Player, Model No LPC D 1000A with a great expectation and faith in LG Products from Doha, Qatar during April 2007 during my vaccation to India, Kerala.It is meant to my New House so we used very occationally.I returned back to my job place.After 4-5 month the DVD portion is not working, my family ask the LG Service and taken to Perambra and later to Calicut. They informed DVD Portion is not working it need to change a part and will cost about 3000 Rupees; have to bear by the customer.These type of answer not expected like The LG Electronics International.I hope you can do a great help in this case. Thanking you. vasu.p, e mail:[protected]@yahoo.comPh.[protected].

Complaint No. N9C80706913 lodged on 07.08.2009 with phone nos.0522-[protected], cell no. [protected] remains unattended.Dented Refrigerator not replaced nor the installation completed in spite of repeated telephonic reminders since 03.08.2009c5a7a

Battery of cell LG RD 3500 gets discharge within an hour inspite of fully charging the battery.Checked with new battery also, but condition is same.

The LG Electronics India Pvt. Ltd, , Service Department is absolutely rotten and they have people who don't even know what they are talking about. Nobody is ready to take any responsibilities.

We purchased the machine almost a year ago and the front panel started giving us trouble. They created a case the it was bitten by mouse (hillarious!). I don't have mouse in my house. After repeated complaints and promises from their service department we had to finally spend money to get it replaced. We ensured that the mouse safety is installed in our machine.

Few months later the motor stops working. Now they are promising every day that they will come and have not shown their face yet. After lot of frustrating arguments one engineer shows up with a new motor but fix the machine without even installing the new motor. Few days later it stopped again. I don't believe LG hires people who don't even know what is working and what is not - completely incompetent people. The customer care people rough / rude to their customers. The head of service department is a BIG liar and tries to milk money out of customer by creating case like mouse biting etc

It has been more than a month now and we are still struggling to get their attention. Last time we spent 3 months. Seems like they are waiting for the warranty to expire and then they will have good reason to milk more money from us.

The customer care here in Thane, India is absolutely rotten, disgusting, and full of incompetent people. Absolutely frustrating experience for customers.

Washine Machine worth Rs. 22500/- being sold at 25420/- by Panchkula LG Dealer.
LG Washing Machine, model Front loading WD 10490 TP was sold by Amar Electronics, Sector 14, Panchkula for Rs. 25420/- where as it was available at Rs. 22500 /- in the market. The customer Mr. Rajeev Kanda, resident of sector 10, Panchkula bought the machine on dated 14.07.09, Bill no. 1245, but later enquired the rates at other shops in Panchkula and Chandigarh and was stunned to know the difference of rate in a machine by Rs. 2920/-
The dealer was contacted to sort out this issue. He agreed that the difference is true but stated his inability to refund the extra charged money as the LG company is charging him extra than other dealers in the Tricity. This is the new way to loot the innocent customers who put their faith in these well established companies and their showrooms.

Subject: loossing of cooling by split ac (lg)

Dear sir,

Non replacement of defective split a. c. (lg)
Model lsa 5wb2 vf

I come to know about you through website. I appreciate your services for solving the complaints of lg hence I hope that your will solve my complaint too.. my complaint is as under:-

I am a heart patient and gone for angio plasty surgery. as I feel un comfort during summer I purchased split ac for lg on 18.4.2008. with a period of six months gas were refilled as there were no coolling. after refilling gas, again machine were lossing coolling gradually. machine was repaired frequently hence I request lg noida as well sales office, ahmedabad (gujarat - india) through email and legal notice that as machine is defective please replace the same. I received message from local sales office of lg ahmedabad (gujarat) that they repaired once but not replace it as per warranty policy. my argument that the machine were defective during the warranty period and frequently were repaired. also suggested that if you are not going to replace it then:-

To carry out repairs with conditions that unit will work satisfactorily up to one year.
Extend warranty period of 1 year.

Further my demand for replacement of machine is also correct and valid because machine supplied is defective during the warranty period and requires frequently services. some mechanics sent during warranty period for periodical services were also not trained, they were finishing services within a time of 10 minutes, sometimes their views were contradicting each other. thus, in the whole issue, the problem is of defective machine and we are harassing on the account of said defective machine

I hope that you will to the needful in the matter.

Thanks

Ashok rangwani

Ahmedabad (gujarat - india)

I am a resident of Gulshan-e-Shamim adjacent to Yasinabad Shamim Compound complain No. 200018, I am constantly trying to contact the concern officials of the so called customer services provided by LG Pakistan but despite the visit of their field technician whom I paid Rs. 200 for the visit to identify the fault and take necessary action required to repair or replace the split Ac. unit, a week ago nobody come to maintain or collect the faulty unit for maintinance, however Mr. Shahzad Butt who is supposed to be the focal person for complaint handling assured me that the desired job will be done by today but even after the promised date nobody from LG bothered to do so, rather they are doing lipservice to console the customer but contrary to the recognised business ethics they are behaving in a strange manner while I tried to remind them their promise, is there have any tru business policy of LG. Pakistan to entertain the complaints of their customers. I wish those who gothrough the nerration should takecare of buying LG Products, as the nightmare I experienced is at least enough for me to avoide LG Brand lifetime. my grievances are quite real and not the exaggeration I am not biased about the company but a victim of LG customer services department for Karachi. Regards, Shahzad Ul Haq.

I bought a LG 37" LCD 2 years ago and the picture is now junk. I called LG to see if they could either fix it or help me get it fixed. They said they couldn't help me because it was no longer under warranty. I can somewhat understand that, but when you spend $1400 on something you expect it to last longer than 2 years. I mean they couldn't help in any way in trying to get it fixed, ie. me sending it in and paying for it, them sending out a service person and me paying for it. The only advice they could give me on getting it fixed was to see if the store where I bought it could help. This company makes these TV's, takes your money and when they crap out on you is not willing to help in any way. LG is junk and I will never purchase anything made by them again.

LG India and its service engineer are doing fraud with unsuspecting customer. When a customer register a complain, its service engineers visits and they replaces the original parts with faulty and duplicate one and charge to the customer. Once this is done, they get the record of the complain removed from the system with the help of LG official, so that the customer can not be able to prove it. Many of official, customer care people and service engineers are hand in glove in this fraud.If any person get caught by a customer red handed they simply close that service center to cover the entire farud. So next time you buy a LG product please beware of its service centers.

Purchased over a dozen lg model lp070ced air-conditioners (ptac's) and have had many problems. internal fan motor constantly goes our so that it cannot blow cold air. believe it or not lg is still installing fan motors that have problems. they still have not addressed the problem. five problems in less than a year of service. I would not recommend this unit to your worst enemy.

I have an LG microwave oven. About one month back it started showing errors in its display system. On lodging a complaint, it was attended to thrice by technicians from LG Electronics. First, the circuit board was replaced, then the heating device was replaced. Even then, the oven failed to work properly. The technician then said that the transformer needed to be replaced. The next day another technician checked the oven and said that the transformer was OK but something was wrong with the switches. After that nobody has come to attend to the oven, despite giving repeated reminders.
IS THIS THE KIND OF SERVICE EXPECTED FROM SUCH A REPUTED COMPANY? THEY CAN'T HIRE COMPETENT TECHNICIANS?

After buying a new LG E-500 notebook, last summer, from CompUSA and having the screen fail as well as typing key problems I fought with CompUSA and LG services over warrantee repairs (which took three months) and then sent the unit from Belize C.A., where I am located, to Canada, as requested by LG. for the stated repairs.
After two more months, the unit was returned to to me through a USA friend traveling here to see me and I found that the power cord was not returned, thus, a useless notebook.
I have been in e-mail contact with the "repair agent", CCS GROUP, in Canada for the past 5 weeks, seeking the power cord.
They no longer reply. The only statement they made, three weeks into the "discussion" was that LG would send them another cord for, for me ( no time, no place, no further replys)
NEVER EVER BY AN L G ANYTHING. I can't believe I found a company worse than SONY to deal with, but I did.
At this point, you can buy my worthless computer for $800 if you have a power cord. I don't!

Mail Sent to LG MD on 11 Jul 09.
Response Awaited:

Dear Sir,

Everybody likes 24X7 Support, Call Attend Time within 24 Hours which LG Commits for their Precious Customers, keeping this view I have purchased one Window AC

Model LWA 18 F1 RDL1
SNo. HDT - 601NLNC0004711N

I think that i have done a big mistake to purchase LG Brand as after lodging the complain I find following things which i would like to put in your notice.

About Your Call Centre, Service Centre and Officer:

9th July I lodge the complaint and i came to know that it will be attend within 24 Hours through Servo Desk, Noida Service Centre. But nobody turned up till whole day, at night I received one call at 8.10 PM from Service Centre Engineer (Cell No.[protected] Mr. Jagpreet Singh) and he himself fixed the appointment for 11th July at 9.00 AM,

Anyway I waited till 11.00 AM then i called Service Engineer and i found his phone was off then I called Mr. Neeraj (Service In charge Servo Desk Noida Cell No. [protected]) but phone has been picked by her wife in office hours as 11.00 AM, well then i called Call centre (011-[protected]) and their I have spoken with 3 call centre executives Name Mr. Aditiya, Mr. Sahdab Hussain from them I had taken "call centre officer" cell no. (MS Vaishali -[protected]) to discuss about problem but even after trying 20 -25 times and sending SMS i have not received any response, again I called call centre from there I have spoken to Ms Versha, she put me on con call with Mr. Neeraj (Servo Desk) and then they arranged one Engineer Name Mr. Murli ([protected]) he came to my place and checked my AC for Max to Max 2 Min. and confirmed that GAS LEAKAGE Problem and suggested that in such cases we use to pick the AC at our service Centre and somebody will pick the AC from my home at around 5.00 PM, he also told me that the Place where AC has been Installed is not Appropriate which was suggested through your LG Engineer at the time of installation and for that reason i lodged the complaint two times already. Well i myself waited whole day for him then i have spoken to Mr. Ajay Chawla ([protected] at 8.30 PM.) from there I have got Mr. Atul's No. ([protected]), he apologized and informed me that somebody will visit my place and install standby AC at my home at around 11.00 PM (11Th July 09) then at around 10.10 PM. I received phone call from Mr. Murli ([protected]) and he apologise and informed me that we are unable to provide Standby AC tonight, we will pick your AC on 12th July 09 Morning and deliver on same day.
Enough is Enough
Well sir after doing this much exercise now I don’t want to get it repaired, I want somebody should pick this antique Piece from my home and help me to forget this episode. I am going to buy New AC from other Vendor.

Call ID: N9C70911926 Dated 9 Jul 2009.

--
Regards,
Anurag Gupta
Plot N0. 9/2/6, Sector 9,
Near Judge Colony,
Vaishali, Ghaziabad

I am from Vaishali, GZB and having a LG 1.5 Window AC which is now aprox 2.5 year old, I am having problem from 2 months that If the external temperature is more than 31c it stop working.
I had logged a complaint on 27/06/2009 to LG customer care and on 29/06/2009 they send two person from Servotax Services to check and without touch any part of AC, said that its a gas leakage problem and need to be carried to their services center. And they had taked 330 Rs as their service charge and informed that tomorrow their workers will come and will carry the AC to the service center.
It is 12/07/2009 today and no one came from the service center. I have called the LG customer care and every time they give a new number to contact but some are not picking the call and some are again give a new person number to contact or saying that soon they will solve it.
The numbers I got to contact :
[protected] - Vikash Batra – he never picked the call
[protected] - Vaishali – she always said will solve it soon
[protected] - Servotax Services – this person given a new number to contact as he cannot help.
[protected] - Servotax Services – this is the new number but he/she never picked the call.
* Each number I have tried for more than 4 – 60 minutes to contact every day.

Thanks,
Shashi Pandey
[protected]

This problem exist for last 2 years. FIrst time i am seeing this site. I have bought a LG 2 ton Split A/C. Just after finishing the first year, the problem started. The room will get cooled for 10 minutes after that A/C compressor is tripping. LG service people came and replace almost all parts of the A/C but still same. Now it is the second year. Another hot weather season in UAE. I went to other A/C service people and they also saying this cannot be repaired.

They are selling counterfeit windmills that they took from Calla Breeze wind turbine company.They are saying that they are the manufacturer of them when they are not.they have stated it to customers that have been in contact with me about this.I have customers that have sent me pictures of the items and they are indeed counterfeits being passed off as one of my windmills.

--- On Thu, 4/6/09, LG Payment Release Office wrote:

From: LG Payment Release Office
Subject: Contact Skynet Express Courier For Your Prize Delivery
To: [protected]@yahoo.com
Cc: [protected]@yahoo.com
Date: Thursday, 4 June, 2009, 9:22 AM

LG Electronics Company.
Berkshire RG12 1LF,
United Kingdom.
MOTTO: FIGHTING POVERTY AROUND THE WORLD
(Customers Services).
=========================
SERIAL NO: LG-4038-581

Attn: Paul Mackenzie,

Your claims have been authenticated by this office and your winning notification is passed as genuine from LG Electronics Company Office in United Kingdom. Thus, you have been approved to receive your prize winnings of £500, 000.00 (Five Hundred Thousand Pound Sterlings). Each email were selected from over 30, 000 company and 50, 000, 000 individual email addresses . Each email address attached to a ticket number. Your email address([protected]@yahoo.com) was selected along with 2 others. Your SERIAL NO IS LG -4038-581, You are to contact SKYNET EXPRESS COURIER COMPANY Our Affiliate Delivery Company immediately with the following information for your prize delivery:

1, Your Serial NO : LG -4038-581
2, Your Full Names
3, Your Contact Phone Numbers.
4, Your Complete Residential Address.
5, Your Country
6, A medium of identification, ie either a copy of
drivers license or international passport or any other
legal means of identification.

Contact Person: Mr. George Walters,
(Dispatch Officer), Skynet Express Courier Company.
Email: skynet.[protected]@yahoo.co.uk
Phone: +[protected]

Your award funds could be timely delivered to you at your stated mailing address. And be advised to keep us informed of your correspondence with the SKYNET EXPRESS COURIER COMPANY.

On behalf of LG Electronics Company, Congratulatons once again from us.

Sincerely,

Mr. Brown Williams
Copyright © [protected]. The LG Electronic Award Team.
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