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[Resolved] Levin Furniture / sealy pp generate mattress

Pittsburgh Pennsylvania and Ohio, United States
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I purchased a Sealy PP, Generate Plush, Queen Mattress and Box from the Levin Furniture Mt. Lebanon Store one week ago. Upon delivery conclusion, a strong, strong odor filled the room when the mattress plastic was removed. We aired out the mattress for 10 hours as instructed.

This morning, we discovered the source of unknown 50 plus bed bug bites on my 14-year-old son from his new Sealy Generate mattress. The photos are attached that show 7 day old bites and last evening’s bites. He has been scratching for one week and continues to feel incredibly uncomfortable all throughout the day and night. We had attempted to control the continual bites with Witch Hazel, Benadryl, Cortaid and Calamine lotion. As he is a stomach sleeper, bites evidenced on his chest, upper thigh, genital area and right arm extended over his head underneath the pillow concur with the placement. Last night, new bites occurred on his chest area. At 4:00 A.M., he was bleeding from the nipple in the bathroom, he discovered a bug on his nipple, and killed it. At 5:00 A.M., we moved his new mattress and box spring to the first floor covered, enclosed back porch. Web MD had the exact image of the bites from bed bugs and the view of the bug.

We reside in a 100% pest free, no issue home for 16 years except beginning last week following the delivery from Levin. Levin claims absolutely no responsibility and their final word is that it could not have come from them.

  • Resolution statement

    This matter has been resolved within six weeks and all issues are resolved regarding this case. This matter has been resolved within six weeks and all issues are resolved regarding this case.

Jg
Aug 02, 2016

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