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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink reviews & complaints 768

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Newest CenturyLink reviews & complaints

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4:16 pm EDT
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CenturyLink internet

Horrible company, always trying to scam you and charge you more then what you're told. Ive had to call in so many times to have them adjust my bill for charging more then what the contract was. I've used them for 4 years and not once has anything gone smothely. Always a waste of time and money. Never a quick easy fix, expect the worst of the worst. I will NEVER use them again or recommend them to someone. They are scammers and don't care about their costumes just their money. They make me sick to my stomach. I've never been so upset and frustrated with a company this much before.

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11:52 am EDT
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CenturyLink technician arrival

So it's easy enough to snatch 85.00 out of our account prior to installation, but we are told 3 different time frames as to when our tech would arrive they day they are supposedly arriving. 8-12, 8-5 and now 12-4. This is absolutely ridiculous. You insisted on this specific day being the soonest available day, days after we pay for it, I have to come home pregnant from work, and sit around on someone who can't make up their mind as to when they will be arriving. Haven't even used the service yet and i'm pissed off with this company.

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10:51 pm EDT
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CenturyLink internet

Signed up earlier in the week after going through the sales talk for an hour. Paid the deposit and was told From July 14th between 8am and 5pm a tech would be out to do install. Took off from work unpaid. No tech shows. I call and stay on hold for at least 45 minutes and get told I'm sorry all our ports are full. Nothing we can do. We will hold deposit and call when a line is available. Seriously? You sold me for bout 1.5hrs total.. give me a date. I lose $160 missing work and waiting and don't even get a call that your ports are full.. not to mention there's no notice on the website and people can still sign up right now. Put me in tuff situation as I do alot of remote work. Ok my options after losing this time is satelite since I'm in n. cape. Thanks centurylink for the non existent advanced call .. now I'm out a day's pay and still now internet to do work.

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2:02 pm EDT

CenturyLink non justify charges

I have internet service for more than 4 years with this company. Last year I had problems with the router and at the end I decide to get my own and sent back the ones I had from the company. I call the company to let them know that I sent back the routers (2 routers). I didn't notice until recently that my bill include every month the 10 dollars for the router rent. I call and the person on the costumer service told me that I need the tracking number or she couldn't do anything about it. I didn't have the information on hand and I said to call back. On my holyday break I decide to call and the person at the costumer service told me that he can see the routers been returned, when I ask about what are they going to do? if I will get a credit for that, he said he can only make a credit for 3 moths. I have been paid for more than a year! $130.00 now, and they only going to return me $30.00?! I feel robed, I feel like they take advantage of a good costumer. I want my money back, and cancel the contract that "I suppose" to have, because I never sign anything, that is another complain that I have!

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5:46 am EDT

CenturyLink internet

Your company is the only one available for device at Schriever AFB CO. Over the past two years, I've been charged for a modem that does not exist. All housing out there is equipped with fiber cable. I was told that was part of the package, however, my neighbor is being charged for the same speed for half the price without a modem charge. I have disputed this service after hours on the phone only to be transferred 6 -9 different times. I was promised a refund of over 300 dollars and when I moved to cancel services, they continues to bill me. I still had a credit of overpayment that I still have yet to receive.

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8:06 pm EDT

CenturyLink internet upgrade request, tech and customer service do not know what they are doing

Called on June 5, 17 in late evening hours requested an my internet speed increased as I was already being billed $50 per month and only getting 5 Mbps, but I could get more Mbps. So June 5, 17 I spoke to a representative and was told it could be bumped up but would take 24 hours the next day late evening nothing was done. Called service again was told that was a mistake it would not be bumped up until Thursday June 8, 17. On June 8 nothing happen. Called again late that evening and was told a service technician would have to come out and install a new cable and there would be no charge. The service tech was scheduled to come out on Wednesday June 14, 2017. The tech came out my daughter was there and she said he was there for only for a few minutes and said there was no way he could install upgrade to allow more Mbps. I think Century Link just does not want to bump up speed or just does not care. Service tech and customer service is terrible never had this problem with Embarq or Sprint. I even had 10 Mbps for a while with Embarq and no technician had to come out. It was bumped from Embarq location SO I THINK YOU GUYS ARE THE WORST SERVICE AND I AM ALREADY WORKING ON GETTING XFINITY AS SOON AS I DO I WILL BE GONE... I HAD A LAND PHONE FOREVER YOU WOULD HAVE THOUGHT CENTURY LINK WOULD HAVE OFFERED ME A DISCOUNT ON MY LAND PHONE AS I WAS PAYING $45 PLUS AND ONLY FOR LOCAL CALLS...

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1:09 pm EDT

CenturyLink internet blocks

Starting after this Friday, June 23rd, CenturyLink has been blocking my access to certain public websites.
They are blocking port 80 affecting many sites that I've been going to for years. They are ignoring my attempts to get this resolved. I can get to these websites from my 3G on cell services, but not on the CenturyLink DSL.

TCP route trace to freerepublic.com on port 80 (HTTP):
Tracing the path to freerepublic.com (209.157.64.200) on TCP port 80 (http), 30 hops max
1 192.168.1.1 0.496 ms 0.326 ms 0.320 ms
2 fl-[protected].dhcp.embarqhsd.net (71.48.224.1) 18.501 ms 18.108 ms 18.155 ms
3 orlf-agw1.inet.qwest.net (75.160.222.145) 20.859 ms 18.134 ms 18.362 ms
4 * * *
5 * * * etc

I can ping the site, but I cannot load the home page.

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6:25 am EDT
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CenturyLink internet service

I have a special needs 2yo...
Work from home with my wife... Making it happen...moved to a new place, had a rep call me for 2 weeks after the initial inquiry about their service, set up a instalation on Thursday the 15th of June from 8am to 5pm! Ok so We moved on Monday. Waited whole day Thursday while my wife had a surgery at ORMC on Orange ave, I live 25 miles away, second surgery she had was Friday a more serious one, thank God all is good but we need service like air!
Parents stayed with her at hospital. I stayed at home unpacking waiting...
Obviously its a no show, went to hospital, called on Friday - first Philippines call center girl said srr idk why they didnt come i said make smbd come now! Or give me a supervisor- another girl in Philippines... Said i can make Tuesday happen - i said Tuesday make yourself happen))) no i didnt,
Said its unacceptable she gave me installation department number- americans)))) ok Jennifer from TX said she can send smbd Tuesday I said it is an 1 and 25 min I am on the phone with this s.it, i need inet- next lady named Tamy from escalation department said it is what it is I am sorry but cant do anything and wont try bla bla bla bla ... I said well lets switch places what would you say? No answer long story short I said you messed up and you will pay my first month! She turn on attitude and said Hell NO! I SAID HELL YES! She said well first of all it was scheduled for Tuesday! I said excuse me? She said thats right 20th of June! I said ok how come 4 peope from your company said they saw 15th you state you dont? Funny))) she said nope I dont see the 15th - liar liar pants on the head! WELL I SAID JUST TO LET YOU KNOW I DO RECORD ALL OF MY CONVERSATIONS WITH AN AUTO REC APP ON MY PHONE! THAT IS TRUE I HAVE ALL OF THE CALLS RECORDED I LISTENED TO THEM ALL READY AND SHE IS A LIAR!HORRIBLE I SAID GIVE ME SOMEBODY WHO IS BIGGER THAN SHE, SHE SAID I ALREADY ESCALATED IT TO THE CORPORATE TOP! I SAID THAT'S IT U R MY END - SHE SAID YES AND EAT IT! WHOLY S! THIS IS A BIG NATION WIDE CORP! I SAID WELL I USED TO RUN CONSUMER DEPARTMENT OF NORWEGIAN CRUSE LINE AND I KNOW HOW U HAVE TO TREAT PEOPLE!
ANY WAY STARTED TO HEAT ME UP SHE WAS AN ATTITUDE BI..H! CANT EVEN IMAGINE HOW THEY DO IT!anyway thats the story
PS I do have ALL RECORDINGS AVAILABLE IF I CAN GET ANY HELP ×WITH THIS! DEFINITELY WOULD SIGNED FOR SOME LAWYER ADVICE

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Troberts58
, US
Jun 21, 2017 10:15 am EDT

I had century link for years and when my husband and I separated I paid the $112 to purchase the little box so he would have it at the house. that was in 2012. in 2014/15 I received a bill for the $112 and century link sent it to collections. I sent them the money order receipt and they apologized but as of June 2017 it is still showing negatively on my credit report

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1:01 pm EDT
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CenturyLink double billing

Seems like double billing is a frequent problem with CenturyLink and Direct tv bundle packages. Is it feasible to consider a employee is skimming money and/or they could have been hacked?

I have been bundled 3 years, never missed a payment, and just received a bill $527.84 which is $206 more than usual (charged 2 months service on one bill). I have spent total of 3 hours on phone, ping ponged back and forth between phone service and Direct tv, without any resolution.

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Update by Kmcgunn
Jun 09, 2017 12:55 pm EDT

CenturyLink and direct tv bundle
Has anyone been billed by DirectTV for 2 months service on same bill? Have centuryLink and DirectTV bundle pack for 3 years. Have never missed a monthly payment. I am a female with stage 4 metastatic cancer, on disability fixed income. If you look at the cancer prognosis charts, only 4% chance of being alive next year. Just received bill two hundred six dollars higher than normal because it contained two months service on same bill. Have not missed a payment in past 3 years, so how could I be behind one month? My husband and I was on phone with CenturyLink and Direct Tv customer service 2.5 hours yesterday and myself another half hour today, all of which was a total waste of time without any resolution. By the way, the lady representing Direct TV doesn't have Direct TV because that service is not available in her country!

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carmesuze joseph
, US
Sep 07, 2017 7:41 pm EDT

I agree with your post Centurylink does charge double. I'm having the same issue right now. I cut off my cable with Direct Tv about 1 month ago, now I received a bill from Centurylink charging for Direct TV for the month that I did not have cable. Stayed on the phone with them for over 2 hours.

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Natalie@girardgibbs
, US
Jun 21, 2017 1:48 pm EDT

https://www.girardgibbs.com/centurylink-fake-account-lawsuit/

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Abbey Joy Van Es
, US
Jun 17, 2017 6:48 pm EDT

check out the lawsuit filed against century link for fraud

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5:34 pm EDT

CenturyLink dispatch rescheduling my service call regarding intermittent service and notifying without actually talking to me.

I was having intermittent DLS. It would not go down for long, usually 2-5 minutes at a time, but it would go down a few times an hour. I called on the 6/1/17 and they scheduled a tech for the next day, 1p-5p. I skip a water aerobics class I take in conjunction with Physical Therapy, and rescheduled another appointment so I would be home.
At 10:59 am on Friday I get an email saying my tech is on the way. Cool. I head out for my PT appointment.
At 2:00 pm I get an email: Reminder: Your CenturyLink Repair appointment is tomorrow. WTF?!?! I won't be home tomorrow!
I call Support again and speak to Jess, a nice young man. Apparently the techs are all busy and can't get to me today, and if I cancel my SATURDAY appointment, they can't get to me until TUESDAY because Monday is already booked.
Now, every time I call C-Link I'm asked for a good call back number, so why couldn't they CALL ME to tell me this and find out when would be a good time for ME?
Not 5 minutes after we hang-up, I get an email saying my repair is complete...and then my Internet goes down again. It goes down 8 more times that night.
Saturday morning when I let my dog out, I find a "We were Here" notice right in front of my door, showing 6/2 @ 11:30. Problem is not on my premises, and they are continuing to work on it.
On 6/3 they send another email stating tech is on the way...
On 6/[protected]@1p - reminding me of my 6/6 appt
On 6/[protected]@1:48 - a tech is on the way...
So they totally wasted my Friday afternoon, tried to hijack my pre-planned Saturday, and had NO clue as to who was doing what and suppose to be where on Monday or Tuesday.
I must admit, my Internet hasn't going down since late Friday night.

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9:51 am EDT
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CenturyLink centurylink driver / road incident

Incident happened June 5th at 8:20 am, Exit 363. Driver plate# C219MP truck# 24-23085. After exiting, I turned on my blinker to merge into left lane. Halfway into the lane, driver cut around (from behind) me (half in the lane/half in turning lane), then cut me off. Dangerous maneuver and definitely not appreciated. I feel the driver should be spoken with.

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6:08 pm EDT

CenturyLink home phone/internet/tv

We tried to get contracted with century link early Feb 2017. My husband is a Vietnam Veteran Purple heart recipient, and has had 6 strokes since 2009. The VA has him on a monitor to send his vitals daily to his doctor via our home phone line. Century link put our account under "Critical Care" which means they aren't supposed to shut our phone off, well they did 3X in 2 months--2x was for non-payment but we did pay the bill and proved it to them (having our bank send a copy of the check front and back). they took 48 hours to turn everything (phone/internet/TV serv.) back on. my husband was hospitalized after the 2nd time, his doctor was not receiving his vitals and we thought he had suffered another stroke. this is the worst company we've ever dealt with. they are also over billing us 2-3X the amount we were told the bill would be. I have spent almost 77 hours and spoke to 58 people, trying to straighten out our service and bill. I am Still trying to shut off our service since 5/8/17 (I have a confirmation # -this is ridicules) and they still haven't, just yesterday they shut off our TV and will not release the account it Direct TV now no TV for 3 days today is 6/1/2017. We have had a bundled package of $89.99 per month (that’s what was promised) TV Service (Direct TV) 2/14/17 thru 5/8/17 (3-months) Phone & internet 3/4/17 thru 5/8/17 (2-months 4 days) we have paid $406.23 and received another bill for $311.88 2 days ago. Century link said they will not restore service until our bill is paid. Century link is billing us one bill for phone & internet in my name and a separate bill for TV in my husband's name--they did NOT have our permission to open an account in my husband’s name. We have been shut off 3x for a total of 10 days without service, and no credit for that. Please someone help us, please

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Update by SlammedIAm
Jun 01, 2017 7:07 pm EDT

DO NOT GET CenturyLink! BEWARE

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2:05 pm EDT
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CenturyLink rude supervisor

On Wednesday May 31, 2017 I called Century Link about a bill that I received. It is my first bill as I am a new costumer and everything was wrong. My phone number was incorrect, my address and the invoice was absolutely in dispute.
I applied for, was found eligible and contracted with CenturyLink for internet services in the amount of $9, 99 a month. My first bill was $162.
After 1, 5 hour on the phone with Gregg! I was finally transferred to a supervisor, who, after calling again to check, did NOT log herself into the call log on my account. She is now untraceable. Which is convenient as I want to file a complaint about her.
As I called again, to discuss my concerns about the invoice AND to file a complaint about this supervisor I was transferred to again a very rude supervisor, who, after I insisted, confirmed that he did enter himself into the call log, didn't listen and referred me to file a complaint as they have a legal department, and after not listening to me, disconnected the call saying that I was threatening legal actions and therefor he was no longer obligated to speak to me.

What is this costumer service?
My invoice hasn't been corrected.
My time has been wasted.
I have been hung up now by SUPERVISORS twice!
And now... I would love to file a legal complaint.
It will be a breach of contract, as Century Link has clearly breached their contract with me.

I will not waste another minute of my time, trying to resolve YOUR error.
If you would like to resolve this issue with me, you can contact me.
Inge Anderson
805 SW Henderson St
Seattle WA 98106

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9:38 am EDT

CenturyLink disconnected internet service

We are moving and I called May 25 to transfer my internet service 2 weeks in advance so that it would be all set to turn off and the current house and on at our new house. Century Link turned service off the next day, May 26. I called to have it reconnected and they would not do it over the weekend. I was promised it would be turned back on May 30. I waited. Four days later - still no service. I called again and they told me they could not reconnect and I'd have to just wait until the new service at the new house was scheduled which means waiting 10 more days. Century Link turned off my service and will not turn it back on. I work from home - Century Link still will not reconnect my service. It directly effects my livelihood. I have called 2 times with no resolution only to be placed on hold over 35 minutes. I want my service back on asap until the transfer date.
I have been a customer for 20 years and always paid my bill - The service they provided was horrible.

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vjl25
Council Bluffs, US
Jun 05, 2017 3:59 pm EDT
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More than likely this happened because you failed to ensure that your transfer would take place on the due date you desired. I say that because this would have been done on a service order called a T&F the F part of the order shuts down your service at the old address. The T part of this order representing the transfer of your service to the new address. Both of these orders will be DUE DATED the F order on a specific date will shut the service down, While the T order will set your service up on the specific date. Before you got off the phone with the agent, you would know the order number and the specified due date of the F order and the T order. My question is why did you not have this information before you got off the phone?

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9:37 am EDT

CenturyLink phone harassment

This company, global crossing [protected] have been calling my cell phone 2- 3 times daily for at least 4 months. i've told them i'm not interested. I don't owe them any money, I have no student loan. they continue to call even after i've told them it doesn't pertain to me. they will stop for a day or 2 then the calls start all over again. please make the phone calls stop. I have not answered my phone for weeks due to this chronic harassment. they just called me again. I have listed just a few of the calls on my cell phone at the moment.
10:20am may 22
8:39 pm may 17
7:45 pm may 16
5:59 pm may 15 4:52 pm may 15
1:34 pm may 14
7:15 pm may 11 2:01 pm may 11
6:55 pm may 10
8:59 pm may 9
6:43 pm may 8

Please make it stop!
Thank you

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6:14 pm EDT
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CenturyLink overcharging on my bill - 150% above agreed contract price

I just got off the phone with the CenturyLink escalation department regarding significant overcharging on my monthly bill. They stated that they no longer had my sales call where the amount discussed would have been clearly stated (multiple times I confirmed the price as I had already been burned by CenturyLink once before relating to fraudulent charges). They stated that even though I had only agreed to the service and related contract price 2 months ago (in March) that they had already deleted the call. I'm skeptical that is accurate.

At the end of the call, they offered to give me $20 off my current price, but that is still 150% above the amount I had agreed to when going with the service.

NOTE: They also charged me $276 on my first bill despite no reference to increased amount being mentioned during the sales call. Installation was supposed to have been free, so where did the charges come from? The escalation contact stated that they saw I had a credit on my account (from before the new service mind you) and that should have covered my concerns. The credit was from a different fraudulent charge that had been put on my account as a result of a "transfer of service" being turned into 2 separate active accounts. The credit came before the new, absurdly high charges.

When I asked about further escalation, they told me I could "write a letter" to the executives to escalate further.

I am now investigating my legal options so any advice would be welcomed as I am out hundreds of dollars above my contract in just 2 months.

#Badbusiness #shameonyou #comsumerprotectionact

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2:42 pm EDT

CenturyLink service and billing

I have been with CenturyLink for years (9+) because it is offered in a package deal with Directv. My fiance set it up originally and i was not part of that set up. Within our terms, we have been promised way more than what was delivered on. Lower bill, promised with very little delivery; slow service, promised resolution with no delivery. I am a very patient person but now i am at my last point. I have called multiple times just to end up being let down. So here goes:
from [protected]: was nickle and dimed on the bill for a very slow service. Multiple calls were made, upgraded services with lower monthly cost was promised. Come to find out, those lower costs were for a very limited time. We had multiple modems on hand waiting to send back but I was never provided call tags/shipping labels to send back. the problem at hand then, if we left CenturyLink, our Directv bill would have increased THUS FORCING US TO STAY. Then comes our 1st opportunity to leave in 2015.
Sept 2015 - Current: My fiance and I moved to a different city within AZ and 1st thing i wanted to do was leave you come to find out CenturyLink is the only provider outside of a local one within our city or Maricopa. I respect and commend you for doing this, great business move honestly. Remember the extra modems, i mentioned from before? Still had those. We almost left Directv at the time of move as well but I was sold on again, better service and lower bill. Directv aside, My century link bill was agreed to be $29.99 per month. My bill ended up being $47.99 after all was said and done. I called on this for the 1st 4 months of me having the service and was told, "well, you don't have paperless billing, that can save you $10". 1) that was never discussed when setting up the new agreement and 2) it still didn't bring my bill down to $29.99. The most discouraging thing I have come to understand is that NOBODY notates accounts as i have asked every person if they can see my acct notes from prior calls and not 1 person said they saw them. I have literally asked if there are any notes available and the answer i got and continue to get is No. This is very bad as it doesn't hold anyone accountable, it makes the customer look bad, nor does it allow for accurate service. Speaking of service:
Jan - 2017: My Wi-fi was acting up, i call in and get tech support. I was asked for the wi-fi password and I was told verbatim, "It not be working well because you have 2 exclamation points in the password. Special characters can effect service". When I hung up, I had zero confidence in the service overall. I mention this call because it makes tech reps look very unintelligent.
May 8th, 2017: My 2nd most recent call. Since that ridiculous answer in January I was given, I told myself to deal with it and close my acct as soon as I can in Sept. then my internet stopped working. I was paying $57.99 for 12 mb/s for quite sometime. I called to just inquire about faster speeds, cost, etc. Just in case my hope of things changing could be reality. I spoke with a gentleman in Illinois ( i have all his info if needed and confirmation number for the call) and he admitted to us being over charged for quite sometime and said i could get the fastest service at $23 per month. Now, i mentioned my 1st 4 months and all the calls I made, until this call and as much as i mentioned me being with directv, this gentleman told me there no directv acct number associated with my CL account which was $10 more monthly! So With paperless billing and directv, there seems to be the extra $20 i was charged for since Sept 2015. Anyway, the new order was taken and i approved this thus overlooking all the bad i have experienced. The installer came out 5/11 and we were good to go. within that call on 5/8 I verified what my bill will be, what my current bill is with any prorated amounts and my current billed quoted to me was $-36.90 meaning i wouldn't have a bill for a little bit. SOLD ME ON IT!
May 17th: I get my mail the day before (5/16) come to my surprise, I have a bill for $57.99! I call to discuss this because it is quite different than me being quoted $-36.90. I get transferred to the loyalty department AGAIN come to find out no notes (surprise) and that my bill was supposed to be with the new service, a total of $33.99 which is $10 different than my original quoted $23 and that the gentleman STILL didn't add my directv acct number in. So he found a problem from the past and still didn't resolve. Anyway, back to the bill i received. the lady i spoke with today told me why i got it. She said, the order was completed on 5/11, a day after your bill was generated. I said, "ok understood, but my order was placed and authorized on 5/8 and this was what i was quoted of $-36.99! She gave me a generic credit for the difference of $23 to $33 monthly which was nice but I am 1) still stuck with $57.99 i shouldn't have had or better yet, not quoted to have and 2) right back to the lack of confidence in the service and the support. I personally wish there were enough people to complain to get you guys to change your culture of nickle and diming but also TO GET NOTES ON THE ACCOUNTS. None of anything I have typed here will be able to validated I assume since there are no records of my conversations which then in turn doesn't allow accountability. I challenge whoever reads this to contact me if they can. I will also be placing this note into the website in the "Unresolved issues" email.

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Natalie@girardgibbs
, US
Jun 21, 2017 1:46 pm EDT

https://www.girardgibbs.com/centurylink-fake-account-lawsuit/

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9:49 pm EDT

CenturyLink billing department

I called CenturyLink to tell them we were moving around the first of the year. Turns out we weren't able to move after everything was set, so we ended up staying at our apartment. Our mail was messed up for quite a while, so we weren't receiving our mail. I was making payments to CenturyLink according to what my old payments were during this time on the old account number.

I made hours of phone calls to CenturyLink to simply have the money paid credit the first account. My called were passed all over with every phone call, I spend at least 2-3 hours with every phone call. Nothing was ever accomplished but pure frustration on my part. I've repeated the story to everyone at CenturyLink. Please see all the notes! I spoke to Jose in Escalation. My husband heard the conversation, I was in tears d/t the treatment I received. My husband was very angry Jose treated me this way as well. I called back to this other escalation person who told me I would not be charged to leave and I could change providers. He told me I wouldn't be charged more than eighty some dollars each month. I had him go thru the billing and what I would owe and he said it would be about $12. My bill I received today was $513.51( I'm charged even after I left!). I'm about ready to talk to the TV station about this and how I've been treated. If someone can't help me, I will blow your game open. I don't think people should be treated like this.

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1:35 pm EDT

CenturyLink internet/phone charge

i was told this was free if cancelled in 30 days. they, without my permission, did something somewhere to make the Phone line work and then are charging me for it when cancelled after having the setup for 3 days. it is a total scam. the customer service person was very very rude to the point that he literally called me a liar. it is the most unethical company ever. i will never use them again. The CS rep flatly refused to even let me speak with anyone else. He claims there are no managers.

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2:20 pm EDT
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CenturyLink Provide help with applying with social security services

Phone number in chicago [protected]
They provide help in helping people to apply and positively get their ssi or ssdi. they have been calling us every other day. they are a nuisance! I checked and I got this info only
Owner: chicao il
Type: landline
Area: chicago il
Carrier: global crossing local services
Dont fall for this bs, its fraud!
no physical address just phone number.

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CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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