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Let's Go Digital / Bad service

1 United States
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We ordered a SONY LCD TV from Let’s Go Digital. A package arrived a week after, which was poorly rapped and definitely not in the original manufacture seal. When we opened the box, we were shocked because WHAT’S IN THE BOX WAS A BROKEN TV MISSING ITS UPPER LEFT CORNER.

First, we gave Let’s Go Digital a benefit of doubt that the TV might be damaged during the shipping; however, after a close examination, the box was in tact and there were no debris in the box, so we concluded that the TV was in this condition before it was sent out. We called Let’s Go Digital for return and a full refund. Let’s Go Digital argued that even the TV was missing its left corner, it was still in working condition, then said they would call us back, but they never did.

We shipped the broken TV back to them as damaged goods with no charge on us and stopped the credit card payment (it is important to have a credit card company that always sides with you when you do a lot online orderings). I wish I had seen all the reviews on before I placed my order with Let's Go Digital. What a nightmare dealing with this seller.

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