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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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S
11:06 pm EST

Letgo purchased a broken product then harassed by the man because I wrote a bad review about him!!!

Please answer if there's such a thing as customer service with "Letgo"?
I purchased a CD player from a man named Steve in Calgary Albert and a computer cord. Over a few days the player completely falls apart, it skipped, not even opening plus making a strange wheezing sound. The cord didn't work either. I tried numerous times contacting this man but it was at a point he didn't respond back. I noticed a new option with Letgo to leave a review! I thought great! I can let others be aware of this guy. Well it got really bad after that. All of a sudden Steve started texting me calling me a lier, putting me down demanding I change my review!all of a sudden he says he will refund me! He then threatened he would tell on me with Letgo! It got to the point I had to block him. Plus he made me nervous! By that point I wasn't going to meet him!
I sent an alert to letgo a week ago explaining what happened no response!? I find out my review on this guy is under investigation! This makes no sense! It makes it look like I've done something wrong! So I'm the one who gets scammed and threatened but my review is under investigation but his temper and scamming me goes unpunished? Way to go Letgo! You clearly need to take some classes in busines ethics!
I can't believe I've wasted my time with this !

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M
6:42 pm EST

Letgo your option to indicate price is negotiable

I contacted an individual about an item for sale, it was noted as "Negotiable". I asked what price he wanted to get for the item, he responded by stating that he had an offer of 250.00 and wanted to get 300.00 which I stated that I would give him. He did not respond for awhile due to the fact he was pitting my offer against someone Else's offer. If you want to set this up as an auction site that is what you should do because that is what is happening by allowing negotiable to be an option. I have used this site a great deal but have had my fill of the constant stupidly! If this is not bad enough EVERYONE wants to offer you less than half of what you are asking, I have been stood up by one person after another and have had people cancel at the last minute. Worst site out there! Guys name was MITCHELL BELL IN JOHNSON CITY TN

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T
1:27 am EST

Letgo robbery

Please notify to the proper authorities that the profile marlene starr robbed me of my item that I was selling. I wouldn't want anything like this to happen to anyone. They drove a green toyota corolla. Four doors. She was female of spanish/latina. Please if you can forward this the the police or somehow warn people that would be great. Thank you..

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1:14 pm EST

Letgo abusive, and foul language used in a review

Five days ago, I submitted an abusive, and foul language review on my selling page! I thought foul, and abusive language was not allowed on your site?! Would you please take this comment off my page! This was all because I decided to resell an item that was traded with the individual, and he got bent out of shape! He was perfectly happy with our deal when we met! Once something is yours, there shouldn't be any problem with what you decide to do with it! Please take this off of my reveiw asap!

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10:16 am EST

Letgo 2005 kubato tractor listed by a lisa brown

She stated a price of $2000.00. Which seemed funny to start with. She emailed me saying that ebay is taking care of the sale. I received a supposedly email from ebay saying to send funds through Money Gram. Ebay told me they would not handle a sale in this manner, this was a scam and to forward all info to them and disregard my dealings with this person. Please let me know if you find out something on this issue also.

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3:45 pm EST

Letgo complaint about someone giving review

I am complaining about a Review, I only have one and I only have one star out of all the stuff I sold on here so far! What my complaint is these people came on here, trying to lowball me out of my merchandise for nothing and then you allow them to post it and give me 1 Star! WHY? I did nothing wrong but tell them no they are not getting item they cheap, then they wrote a Review my only one, horrible communication only because I would not sell item that cheap. I think it's wrong and if it is not fixed my Review for this Site will not be good, only because if you go on there and see my conversation, you can see WHY! FIX IT PLEASE. Thank you

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7:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo laptop sold

Just like all the other complaints, I was scammed out of my laptop through PayPal scam. Fake email. Pending transaction. Once the tracking # was given, all contact was cutoff on Letgo and removed. I would like my laptop w/charger retrieved and returned to me. The scammers' name used on Letgo is Alycia Speiker. From Bryan, Texas. Shipped to a Michael. Never got what was owed to me.

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5:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo my post of timberland earthkeeper mens boots

Two days ago I posted my item, all seems fine except letgo named them incorrectly. Combat boots are not what they are so that is my first issue.
Second issue is that I wanted to post more images but saw no way of doing it.
I would like them to be named earthkeepers and would like to be able to post more images with brief instructions on how to navigate doing this.

I want so badly to understand this app and to rid myself of ebay but I just do not see how this is going to represent my products for what they are.

If you can assist me in instructions I would me interested.
If not I think I will need instructions to delete my items and cancel my account.

Thanks in advance

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3:43 pm EST
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Letgo a rifle

Just wandering why I cannot post an AR for sale when it is not illegal to do so. Additionally there has been a .270 rifle for sale for 1+ months so why am I denied a chance to sell mine? If it is a for sale site then why do you get to pick and choose what you want to be posted and it's not even across the board? I would like to know what guidelines there are that establishes who gets to sell and who does not.

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10:37 am EST

Letgo 32 inch magnavox led tv

Meet up with jason in hampsted md. He informed the tv was good and his picture was fine. Was not told that the coax connector was broken off. Did the transaction before finding this. His phone number is [protected]. I got burnt. Do not trust this seller. He immediately put a block on me on his selling page. He also did not mention that the screen was scratched. He knew were I was coming from and that I was in my way but treated me like I wasn't getting their fast enough. I told him was would meet up after I got out of church. I am hoping it even powers on. I have phone records and text records along with letgo chat. This person is a liar and cheat. I would like a return of money if possible. My letgo name is steven peddicord. I was told everything was working. Goes by hd and has a pic of an eagle head. See photos added.

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7:37 pm EST
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Letgo 1965 fender jaguar guitar

I want to report a female that goes by the name Tommy Bermejo on the letgo web site but her real name is Tomasa Bermejo. She lives at 3019 131st. Toledo Ohio 43611. Her phone number is [protected]. She agreed to sell me the 1965 fender jaguar guitar for 600 dollars and I wired her a total of 820 dollars. I purchased a guitar case and 3 sets of guitar strings and had those sent to her address so that she could ship the guitar to me so that it would not get damaged. After she got the guitar case and strings she posted them on the letgo web site for sale a total of 4 times. When I would see that she would have them posted I would call her and leave a message that I had saw them she would automatically delete the post so at that point I new that I had been scammed. She has blocked all contact with me and ignores my phone calls. I have contacted a lawyer and will be suing her, and have contacted the police department to press charges of theft. I have every text and messages that we sent back and forth. I also have all my reciepts where I weird her money. What can u do to help me with this situstion and to stop her from doing this to anyone else? She currently has things for sale on your website now. Please contact me.
Michael Shelton
2642 Gilliam Cr.
Talbott, TN 37877
Phone# [protected]
[protected]@gmail.com
Thank you for your time and help

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K
7:05 am EST

Letgo user

Hello, my name is kylie dvorak and I just wanted your team to be aware of a scammer on LetGo. He messaged me under the user "Blockus" and scammed me of over $100. He creates fake PayPal accounts in order to accomplish this and has now completely lost contact with me about this issue once I realized what he was doing. In no way is this Letgos fault, however please delete his account or watch out for others like him.

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1:20 pm EST
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Letgo ps4 I sold

I posted a ad for a ps4 for 250 I received a email from a kimberly lentz. She told me that pay pal was safe for us both I received an email from pay pal saying that I had to send a tracking number before receiving my payment so I did that. I got a confirmation email stating it will post within the next 5 hours. I have yet to receive a payment and kimberly had deleted her letgo

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E
8:10 pm EST

Letgo scammed by a let go buyer

I want to share some information so that maybe you can share this information to potential victims. My youngest son Jaime age (18) just sold a pair of Gold Jordan editions shoes to a kid that paid him with 3 fake hundred dollar bills. It all stared at the website: Let go, he said his name is Cornell Hopkins zip code 75216. The kid phone number on the web and were they texted is: [protected]. He provided the following address to meet at his church before 9pm: 2606 Idaho Ave. Dallas Texas he also provided this number: [protected].We drove my son to the church and the kid asked to see the shoes, my oldes son asked for the money, he took the money out and gave it to my youngest son, he graved the shoes and run to an alley. Shoes gone and my son was left with fake money... I'm glad that both my kids are fine and nothing bad happened. But we wanted to share the kids information so that this won't happen to someone else .. The kid was a young black male on his late teens, slim around 5'5.

Thank you,

Esteli

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J
10:05 am EST

Letgo phone

I bought a phone from a kid named Kevin Scaff, it's stolen property the phone is only 3 months old, still on someones account he scammed me and my sons girlfriend. Would like to make sure he don't sell anymore stolen items. He lied and said it was on boost, and we took it to the sprint store and they told us to go to the police and the police said put it on buyer beware.

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1:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo 75" smart hd tv now changed to 60" sony tv in new jersey

Told me he was going to give me a shipping notice. This person must be a scam. When I paid for the item through PayPal with my last dime to buy my grandson a gift. Paypal has fraudulent emails accepting money. Why is this person still selling for you on Letgo. He reposted my the TV and got my cash for my grandson's TV for Christmas. I am a recent military widow and I am very sad. Paypal should be responsible for this. He is not real he blocked my
access to his and removed the tv He said he was in Tennesseee. Just look at the documentation in your file. Now it is in New Jersey and only 60" How can you let people like this access your site without finding anything out about them. I have bought many items from your site. By picking them up or them being delivered, never have I been so hurt by this at the worst time the Holiday. Can't you do something about these scammers I need to do everything possible to catch them. Should should make him pay pal back. His name is DEEZAL MCCARTHUR he is using a email [protected]@gmail.com to get money from people, I had never sent money like that before.

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Update by Maggie Thompson
Dec 18, 2016 1:18 am EST

Also he tried to order food from my card number and information and I had to stop it. He really needs to be in jail for Fraud from a [protected] at eating place called EAT24. I have don't know how this person got all my information but this company may have additional information for the police to investigate. Please respond to let me know what you can do to help. Thank you..

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M
2:12 pm EST

Letgo iphone 6 plus (silver)

I got robbed by 'Jordan Black' who sold me the iPhone 6 Plus (Silver) for $130.00 and when i give him the money her just took it and ran with my money and the iPhone 6 Plus (Silver). I called 911 and complain as well the Apple company. i have the IME number as well the serial number for that phone. Cops are searching for him and will let me know when they find him. i was wandering if Letgo can do something about it in the mean time. thanks

Mizanoor

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8:36 am EST

Letgo iphone 6s rose gold

I have been scamed on your website by a seller calle Omar Kumar on the Letgo canadian website. after that we talked on whatsapp.
He said that his name was William and the name of his business was: Cell Mobile Electronics
He offers me an Iphone 6S Rose Gold 128 gigs for $485 CAD . I sent him half of the money by Moneygram . His name was Robert Friedewald / City: Waukegan State
Illinois zipcode: 60085/ Country: USA
He sent me a tracking number: F06D3ACECD and a the name of website where I could track my number: http://rexcolt.com/en/check.php.
Also he sent me an invoice (attached).

Yesterday I received a weird message on Whatsapp from someone called Mr Satish claiming that he was William manager, and that he will now take care of my order. He texted me that my parcel was on hold on custom services and that I needed to pay $300 to get my order. He told me to pay by Western Union and that the money will go to the shipping compagny.
I pretented to be interested and he gave the details where I should send the money: Name: Tina Wiggins
Address: Center Street South Toms River New Jersey 08757
State: New Jersey
Country: New Jersey
Zip Code=: 08757

The scam is still on ! Please do something about it !

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annabelle Plouffe
, US
Nov 23, 2016 8:26 pm EST

Almost got scammed

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S
10:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo iphone 6

I sold a I phone 6 to Brandon Lewis November 14, 2016 through your agency and I have not receive my payment due to the fact that he sent me a fake email from PayPal and I need your help to get my merchandise back. I will appreciate if y'all please track my latest conversations in the app let go so I could get justice . Please contact me back at [protected]@gmail.com or [protected] . My name is Shukurat Olarinde

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Update by Shukurat
Nov 21, 2016 10:33 am EST

I sold a I phone 6 to Brandon Lewis November 14, 2016 through your agency and I have not receive my payment due to the fact that he sent me a fake email from PayPal and I need your help to get my merchandise back. I will appreciate if y'all please track my latest conversations in the app let go so I could get justice . Please contact me back at sremi22@gmail.com or [protected] . My name is Shukurat Olarinde

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1:56 pm EST

Letgo disney tickets

Talked to Devon Hampshire of Los Angeles Ca. Made arrangements to pick up. Met w/him an he assured they where real an not used as they appeared to be. Went to park an they told us they have been used an that we've been ripped off. He told me to call him if anything an he never picked up phone or answered any texts.he drove a red chevy Cruze, no plates. African american, 6'-6'2, very skinny.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Phone number

+1 (347) 433-8912

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letgo.com

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