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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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5:13 pm EDT
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Letgo reviewing "potential" buyers

Why can I not leave a review on someone's account for wasting my time, not showing up I know he has several bad reviews for doing the same to others but he also had good reviews (for being the seller). I can only leave a review on the person I sold to now. I think others should be able to review the buyer as well as the ones that made selling it take longer and wasting others time.

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11:22 am EDT

Letgo letgo application for android phone

Annoying representative named Allison. I keep getting unwanted messages from her constantly all throughout the day. It is very annoying. I blocked her messages and still get them. I do not need or want any help from her selling my things. Thanks please fix this problem. Is there a number I can call to get this matter fixed qyicker!? I am tired of getting messages from this lady. I don't need help selling my things!

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mary jo fowler
, US
Jul 18, 2018 12:31 pm EDT

I get messages from Allison also. Does she represent LEtgo? I have reported her several times. I think she is a scammer

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Diane DiPerna-Conti
, US
Jul 12, 2018 9:05 pm EDT

Me Too ! Have blocked her twice already - she was / is still continues to send annoying messages - now using my email ! LETGO - Do something about this please ASAP and what is the use of Blocking when it is not working ?! Lots of bad reviews on this person - Do your job and get this annoyance off LETGO ! DO YOUR JOB !

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11:49 am EDT

Letgo Emmanual Revere

This user Has stolen my Personal Gaming info and he was supposed to trade me his item I warned that will report him to the cops and we talked about this time over time and I keep telling him to bring me my stuff because I have no transportation so he lies and says he coming in 45 mins an hour later he says he was texting me which he didn't and then just says he doesn't want to do it even do I did my part of bargain im really frustrated about this please do something

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10:34 am EDT

Letgo chat & reviews

Letgo is great at making community connections and providing a platform to post and find used goods. However, their website functionality is seriously lacking.

"Chat" just 100% doesn't work. You click it and after a brief flash of the "https://us.letgo.com/en/chat" in the address bar, it immediately directs you back to the main listings page.

Complaint #2, I cannot for the life of me figure out how to leave a review. I got a great food processor, easy to work with seller, wanted to give him 5 stars, but there's seriously no way to do it from an iPhone or the website! I'll try and see if I can figure it out on an android later, but that's a major oversight.

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11:56 am EDT
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Letgo selling a car

Ive been the victim of a scam through Letgo.com. An unknown person has expressed interest in buying my car for $3, 144. The unknown scam artist from [protected] sent me 3 fraudulent checks for more than what I asked for.

The first check was for $5, 080 from All Access International, 271 E North Ave, Glendale Hts, IL [protected] with the senders address as CHUI Mobile Mechanics LLC, 1814 19 Street, Sacramento, CA [protected].
The second check was for $5080 coming from the same address. The third check came from a different address of PLS Logistics Service, Cranberry Business Park, Bldg 110, 3120 Unionville Rd, Cranberry TWP, PA 16066 with PNC Bank N.A. Pittsburg, PA 15219 from address of CHUI Mobile Mechanics LLC, 36329 County Route 46, Theresa, NY [protected].

The person told me to take out 3, 144 for the car and send the remaining balance to Fydell Nick Rocha, Amarillo, TX. Therefore, Ive sent Fydell Nick Rocha in Amarillo TX $1, 050. I was also instucted by an unknown scam artist involved in fraud of text messages from [protected] to send $600 to a fake address to Stephanie Weiss at 338 E Shaulis Rd Indianola, Iowa, 50125 through money graham.

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7:04 am EDT
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Letgo spam by the company itself

I already contacted the company to permanently delete my account Because the amount of notifications I was getting after I listed something was ridiculous. The notifications were never because someone contacted me it was because something I looked at was changing price and it resembles something I looked at or searched. Now fast forward MONTHS after I have permanently deleted my account. Now I am receiving an email with stuff to look at that they think I would be interested in. I click on unsubscribe and it wants me to download the app. What a racket. I couldn't have subscribed if I do no have an account . I'm furious they need a class action suit

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3:19 pm EDT

Letgo customer service

I no longer want there service. I deleted it from my Facebook account, hit the unsubscribed button, deleted my app. But I'm still getting emails. Please stop these. LET ME GO. I get email 2 to 4 times a day. I want this all to STOP. The new system where you are looking at something and then it automatically clicks "Your interested ". STOP IT IM JUST LOOKING. PLEASE JUST LET ME GO!

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9:23 am EDT

Letgo letgo employee allison

I keep getting posts from Allison on the items I am selling. They are insulting and I want them to stop. I first replied to Allison asking who she is, with no response or explanation. Then I clicked on her name and found that she works for Letgo and says she is there is help sell things. I replied to her post about wanting to repost one of the items I am selling and I told her to STOP making posts like this. Again, no response. I then sent another reply this morning asking her to at least respond that she has received my post to leave my posts alone and she replied that she re-posted my items! I WANT HER TO LEAVE MY POSTS ALONE. DO NOT RESPOND TO THEM AND DON'T TRY TO HELP MY SELL MY THINGS! I have been selling items online for years now and DON'T want her help. I would like a respond and an apology from Allison. If she continues, I will find a way to reach the CEO of Letgo and try to get her fired. I AM SERIOUS! Thank you, Margo & Richard Leonard

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bigmeme
, US
Jul 07, 2018 11:28 pm EDT

its a bot you dumb

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1:13 am EDT
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Letgo bad business

Sad and sad!
My son found an iphone for sale on let go app. He reached out to the seller and negociated on the price and a place to meet. After negociation, my son drove his car and took his little brother and sister along with him to go pay for the phone and get it. The seller arrived, pulled his gun, shot and killed my son in front of my kids. He grabbed the money and run. My son was 18.
Heartbroken!

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4:51 pm EDT
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Letgo scamer contacting me via letgo

I keep getting messages from someone named Alison who wants to repost my items for me and cancel my listing. I feel this is a scam and do not want to deal with her. Please contact her and straighten this out. Thank you!

Here is copy of message she sends:

I can repost this for you for free so you'll sell it faster. I'll delete this listing and create a new one with the same details. Do you still want to sell it?

Today June 30, 2018

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11:16 am EDT

Letgo fraud

Our address has been used in multiple scams from customers using your app to sell their items on your platform. It has been reported to the USPS but they are receiving checks from our address so that the scammer can trace their banking information. We have had over 20 that we know of and it has been disruptive to our business due to the influx of calls and complaints. Obviously this has nothing to do with our company and have no idea why or how our address and business name are being used.

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1:54 am EDT
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Letgo user selling macbook

I messaged Luke to ask how old his Macbook was, and he responded with foul language and abusive return messages. This happened in the early hours of June 28, 2018. He didn't seem to know how old his Macbook was, but asked if I was "tryna" "bye" it. I said I need more information, and he cursed at me for wasting his time, seemed to make up a year for the computer, and then cursed at me again when I said I didn't want to buy it. He sent a total of 3 abusive messages to me. I was hoping to report him to LetGo, but this seems to be a different website. If that's the case, then Let Go doesn't seem to have an easily accessible way to report abusive messages or sellers.

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6:58 pm EDT
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Letgo car selling scams

I have 4 cars that are listed on let go and they are scams I have contacted ebay and let them know about this because the transaction was suppose to go through ebay motors. I have the emails and would like to forward them to you and you can deal with this scam problem. Please let me know where you want them sent they have the information on them and pictures. Thank you.

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Update by Scott mason
Jun 26, 2018 7:04 pm EDT

I need to know where to send information about car scams on letgo

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6:40 pm EDT
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Letgo 2006 chevrolet silverado for $1,500

I read a msg thru Letgo about the above truck. Any time I tried to chat it would not go through & said to try again. The listing had an email address so I emailed the seller. There was a sob story about son that died and they had to sell because of memories. I was told to send them my name, address etc to them and they would forward to ebay motors to complete the deal. Below is the last email received:

The truck is located at eBay warehouse in Nebraska headquarters, in the container, sealed and ready for shipping. Also the price is low $1, 500 because I want a fast deal, the truck belonged to my son and it brings me bad memories. Like I told, the truck is in perfect condition with clear title, no liens or loans. All the documents including the title and the bill of sale with my signature on it, will come along with the truck and it will take no more than 1-2 days to arrive at your address.

The transaction will be made thru eBay Motors because they can protect both of us and they also offer 5 days inspection period. You'll have 5 days to inspect, test and drive the truck before decided to keep it or not. If the vehicle is not like I described, you'll ship it back on my expense and they will give you a full refund. eBay will hold the funds until you receive the truck with all the papers work. Only after you confirm them that you wanna keep the truck they will release me the funds.in this way, you will be able to inspect the vehicle before committing to buy it.
If you want to start the transaction with eBay just reply me with your full name, full shipping address, your phone number and email address then they will contact you with further instructions.
Thank you

This is from the more information page:

Please contact me at:laurawillis479 (@) gmail.com, For more details and pictures!
I have a;z71 in excellent condition. Loaded with everything minus sunroof but has a tv instead. No rips or tears in any of the seats and carpet is not stained still looks like new

Really sounds like a scam to me. Hopefully you can do something with this

Sincerely,
Martha Ketz
[protected]@gmail.com

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6:39 pm EDT
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Letgo your website is down

Not sure what is going. I have items posted for sale. When I get a message from someone that is interested and I go to chat. It tells me I have no chat messages. It shows that I have 6 messages. Cannot answer anyone asking about the items I have for sale. Please help. Also tells me to retry and still getting an error message. Do you have any idea when this issue will be fixed.

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Diane DiPerna-Conti
, US
Jul 12, 2018 9:17 pm EDT

Having the same issues now for over 6 mos - I think time to dump Letgo and maybe try Offer Up ?

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Jennifer Stroud
, US
Jun 25, 2018 8:10 pm EDT

Me too while a customer was on his way over of all things.

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LisaBee987
, US
Jun 25, 2018 6:59 pm EDT

CLEARLY I have 4 messages and it says I do not have any and I can not respond to anyone.

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LisaBee987
, US
Jun 25, 2018 6:56 pm EDT

I am having the same issue! So frustrating.

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5:26 pm EDT

Letgo one of your people name john on site

My name is Donna Nixon I am saling items on site we went with my Grandson 18 to meet this young man who said he had no transportation. When we go to his place he told us to park next to this white car. Then he text their was a gun pointed at us so to put the items he wanted on the car or we were going to be shot. What kind of mess is this I pull out drove away inform him I was call 911. Lucky their was a police officer in the area . I feel you should investigate and take John off the site before someone really gets hurts.

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5:12 pm EDT

Letgo buying a cell phone

Unfortunately I was being scammed by a person in Letgo app. The phone was cheap and everything looked fine. After I took it home and paid in cash, I noticed the phone was locked by Sprint and the person lied about selling an unlocked phone. The phone is still under sprint contract and the owner can claim it back or report is as stolen. I tried to reach to the guy to return the phone but he did not answer. Letgo app is responsibly for this by not verifying the members. The app should be more secured and transactions should be through the app. As you can see in the picture, the seller is not verified at all.
I hope they close the app or change the security system.

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9:51 am EDT
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Letgo letgo user richard becks

Be careful doing business with a guy supposedly named "Richard Becks". Tries to push you to do transaction through PayPal. I told him no, cash only. Now I am blocked. He was probably afraid I'd report him!

I am in Central Illinois, and he claimed to be interested in a couch set I was selling. Next to his name, it said Atlanta (which we do have in Illinois). Turns out it was actually Atlanta, Georgia! Obviously someone will not travel that far to pick up an used couch...

Whoever it is likely already has a new name and picture...but PLEASE be cautious and insist on cash only transactions to protect yourself. People can send money via PayPal, let it clear, and STILL cancel the transaction (claim to have never received item), and PayPal can refund them the money!

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8:17 pm EDT

Letgo beats wireless head phones

A guy named Vino said he was selling brand new white Beats headphones. Said they just needed to be charged. He blatantly lied and sold a broken product. Pick up was is Lanham, Md. at the Wegman's - Woodmore Sopping Center. He's a liar and I don't want anyone else to be scammed. Once I gave him the $80 cash he blocked me shortly thereafter. Karma is a beautiful thing.

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1:12 pm EDT

Letgo traded items and other party issues and lies including feedback problems

I don't understand what is going on here as I traded that user Michael my 2004 Yamaha Zuma scooter for his 1995 Arctic Cat Snowmobile and he ripped me off and constantly lied to me as well as in the feedback he left me as well as in the listing for the Zuma in which he resold it for a huge profit, I never lied to him at all in fact not only is he the liar but he's the one who made out like a bandit as he said he wanted the Zuma for himself only to instantly resell it for $1, 650.00 and even wrote in listing he would trade for a snowmobile...obviously a UCD more valuable one then the POS he pawned off on me, so when the snowmobile I got from him had an engine/clutch failure in just 10 miles in which I sold it for a lousy $450.00 and even before the mechanical issue arose it was only worth about half the value of the Zuma to begin with at the most which was he asking price of between $600 on CL and $900 on Letgo and couldn't sell it, I know I made a mistake by not researching the true value and high demand of the Yamaha Zuma I stupidly traded him but for him and his partner in crime dad that came with him as well as Letgo to screw me over so bad in soooo many ways is just horrible like throwing salt in my wounds and kicking me while I'm down‼️
Anyway the real problems are the facts that just because at first I had second thoughts of trading him and he had to come back a second time to do so he wound up leaving me 4/5 stars which knocked my feedback down to 4/5 stars even though I had 4 other 5 star feedbacks.
So I just recently realized that as well as reading his description on the Zuma he got from me and resold and noticed he lied several times over stating it was his brothers and it was 100% family owned since new in 2004 when clearly in black & white that's not true as he got it used from me not to mention I was like the 3rd owner too, he also lied by stating where he bought it new at a dealership as well as stating he always used Yamalube synthetic oil since new ...you can obviously see everything I'm mentioning by viewing our sold items, that is everything except the Zuma before I traded him as I didn't have it listed.
And now after noticing all the lies and feedback hit I took from him I just yesterday left him 1 star and an hones comment stating what he had done and not only did it not affect and lessen his feedback score as it stayed at 5/5 stars even the only had 1 other feedback of 5 stars which makes no sense but I checked it today to see if it just took time to knock down his score and was shocked to see my feedback was totally gone and removed which again makes no sense just like the fact that anybody at any time can change the feedback they left someone and on that note after I left him that feedback he instantly changed the feedback he left me down to just 1 star and added a lying comment saying I'm the liar which is obviously not true.

This is all insane so please at the very least remove the feedback he left me as well and maybe warning him and/or suspending his account or even removing it would be appropriate I believe.

And now when I attempt to leave him feedback again it states failure and doesn't work even though he hasn't blocked me which wouldn't matter anyway.

Thank you!
Best regards,
Joe

So that's the message I sent LEGO via the message help feedback... link at the bottom of the tools page where it says to do so if need be as I'm guessing that jerk did to get his feedback quickly overnight removed which never should have been removed so let's see if and when they do the same for me the true victim⁉️

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Update by Joe 8
Jun 22, 2018 4:29 pm EDT

The feedback that member Michael left me also states “WTF” (which as you must know stands for What The Fuc€) which is offensive, Volgar profanity launguage and for that reason alone please remove that feedback ASAP!

Update by Joe 8
Jun 22, 2018 4:24 pm EDT

That member Michael also stated in the inappropriate feedback he left me “WTF” which is offensive Volga language and for that reason alone please remove that feedback ASAP‼️

Update by Joe 8
Jun 21, 2018 1:25 pm EDT

More images of the lying crooks Letgo page‼️

Update by Joe 8
Jun 21, 2018 1:19 pm EDT

Update my removed feedback and previous update is his feedback which my comment was removed from

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Update by Joe 8
Jun 21, 2018 1:17 pm EDT

Update

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Phone number

+1 (347) 433-8912

Website

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