Menu
Letgo Customer Service Phone, Email, Contacts

Letgo
reviews and complaints

letgo.com
letgo.com

Learn how the rating is calculated

4.3 6140 Reviews
Verified
The authenticity of the customer service contact information for Letgo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Letgo complaints 1143

ComplaintsBoard
J
1:53 am EST

Letgo iphone 5s black and silver 16gb

On February 14, 2017 at approximately 430 in the afternoon I met this person called Lauren Nicole to buy her iPhone 5s for $100. I met her at the local Rite Aid in Fontana California and she seemed very nice and present to her self well during the time I met her. Her boyfriend and African-American male accompanying her, turned out to be a nice guy as well.

She had made me go into Rite Aid to break $100 bill buying a candy bar in giving her exact change because she did not want to be scammed out of a fake bill. I want to head and did that and I told her I don't want to be scammed out this is well I talk to a person on let go before you said she was scammed by an iCloud lock and I don't want to be scammed, in the boyfriend says oh no this phone is great I've been selling many phones nobody's come back and complained and I said OK good cool.

I then was examining the phone looked great no scratches at all bran new she told me that the phone was unlocked with any carrier to be used with. I said Great I have MetroPCS I'm going to have to have it activated by calling them when I'm there so I can check out the phone and make sure it works when I leave she didn't respond in my messages when I was texting with her during the process of when I was trying to call MetroPCS the boyfriend said to me well can we kind of rushed this process cause were trying to go to dinner, and the lady said yeah we're trying to get the dinner

I assure you it's gonna work you won't have any issues with it just go home activated and if you have any type of issue with it just text me back and I'll meet up with you give your money back. Since then six hours later I have not heard from her and she is gone no phone cell contact nothing. The phone itself is with US TracFone who is the carrier or the service for straight talk she mentioned in her add that it was with straight talk she mentioned that the phone was paid off or she switched to it from T-Mobile to straight talk I then spoke with Apple support they advised me that the phone was in good condition wasn't reported lost or stolen the imei it was good in the carrier was locked to US TracFone.

I was advised by Apple that I need to contact Gus TracFone to tell them the story in the issue to have it unlocked by them or the unlock request and I have apple unlock it as long as you was TracFone agrees to have it unlocked so now I have to contact them and see what they tell me about this.

I have pictures of the chat so people in Fontana California Illinois empire watch out for her a Hispanic female approximately 22 to 30 years old about five for 180 pounds wear his glasses black hair and an African-American male approximately 23 to 30 about 510 180 short black hair glasses they were driving a blue hatchback vehicle I'm not sure if it was a Honda or Toyota it did not have tinted windows just beware of this person and I hope let go can do something about this.

Read full review of Letgo
Hide full review
ComplaintsBoard
T
6:00 pm EST

Letgo hacking

All of the items I have for sale on Letgo have been marked as SOLD, when they are not. This happened after someone seemed interested and wanted my Cell phone number so we could exchange texts. I told him that that is what the chat venue is for. He had some out of state number and I reported him for fraud and trying to commit a scam. I also reported this 4days ago and nothing was done. Should I pull out my account or are you going to fix it

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
E
7:54 am EST

Letgo false email address

Someone has signed up for Letgo with my email address, [protected]@yahoo.com, I would really like to get this taken down ASAP as it was not me and I am continually receiving emails about items and inquiries - your swift action on removing my email address would be greatly appreciated. I do not see any item number or anything like that as I have not clicked into any email sent. Thank you

The confirmation email to confirm my email was sent this morning (2/14).

Read full review of Letgo
Hide full review
ComplaintsBoard
M
3:36 pm EST

Letgo a scanner from matthew meade sold me 2 iphone 5s plus a laptop witch I never got. I paid him $300 by western union

This seller is a scammer I goggled him and his name is out here that he scammed a lots of people before please let go investigate this seller and suspend his account before he scamms someone else. I went to my local police department yesterday and they told me to make a complaint first with let go than go on from there please get back to me and let me know what's the next step I should do my phone number is [protected] thank you

Read full review of Letgo
Hide full review
ComplaintsBoard
D
2:04 pm EST

Letgo my product was taken down

I posted a replica louis vitton purse...and was clear it was a replica. Someone inquired and wanted more pictures which I sent. Within less than 5 mins my ad was disgarded. Id like to know why. This is my purse Im selling. Am I allowed to sell a replica?

This happened February 11th 2017 approx. 11:45. I would like to know the rules on selling replicas. Thank you

Diana Brown

Read full review of Letgo
Hide full review
ComplaintsBoard
H
11:59 am EST

Letgo user pennysaivour

Hello,

User Pennysaiviour has posted slanderous material towards user Jessica Aparte. The add in question is for an item that Pennysaviour found online that is for the wrong deal and has posted material slamdering Jessica Aparte as a thief. I will atach photos from their slanderous ### and post a pic of the intended add. This kind of usage of the website is understandable in correct terms of usage, however based on the convorsation posted, user Pennysaviour did not even try to reason with the seller and called them a theif then blocked them so they could not respond.

You may contact me at [protected]@yahoo.com

Thank you for your time.

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
T
6:03 am EST

Letgo got scammed by an individual by sending me a bogus check saying they sent the wrong amount send the extra back.

Sometime around or before September 21 2016, someone with the handle Larry Backus's contacted me wanting to buy a printer from me, claimed the lady who handles the checks accidently sent out the wrong amount on the check and asked rather than cancel the check and issue a new one for the correct amount, he said just send the extra back. I deposited the check into my account and after 3 days I remove the funds. I now have an issue with bank fraud and have no evidence to show the bank because Letgo not only deleted the scammers account. But deleted the entire conversation. With out that conversation I'm pretty much, going down for fraud. I did not intentionally fraud my bank with a bogus check. Is there anyway letgo can contact the Bank of Ozarks and explain I was a victim of a scam artest? I really don't want to go to jail over this. Need help.

Read full review of Letgo and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Feb 12, 2017 12:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

You're going to want to contact LetGo directly for this. This is a pretty common online scam however, and your bank should be more willing to work with you.

ComplaintsBoard
V
8:02 am EST

Letgo level of customer service

The Customer Service team is the most unresponsive team possible! I sent a message last Friday and their email says someone will respond in 24 hours. It has been 5 days! I would agree with what people are saying about the clientele that comes to purchase. I had someone express interest and then didn't respond to my messages for a whole week. When the buyer finally responded and I told her the item was already sold, she left a bogus review calling me shady. There are so many other selling apps out there and if you want to save some of your sanity, do not use letgo!

Read full review of Letgo
Hide full review
ComplaintsBoard
B
7:36 pm EST

Letgo stolen iphone

I was selling a iphone 6s and this guy wanted to buy it. We met up and SHE gave me counterfeit money and ran off with my phone. I chased after her but her getaway driver knocked me down and they took off. I called the police but nothing happened fast enough After i lost them and i couldn't find them i went to the police station and filed a report. Im never using letgo ever again because its not a safe app to sell products on.

Read full review of Letgo
Hide full review
ComplaintsBoard
J
7:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo unethical behavior

Between October 23rd of 2016 and December 28th of 2016 I met a seller named Casey Rini who agreed that if paid 12 US dollars for a necklace that was 8 US dollars she would mail me the product. I should have been aware I was being scammed. She scammed me out of 20 US dollars. When I confronted her on February 7th of 2017, she blocked me. I want my money. Her address is 8238 Shepard Road, Macedonia Ohio. Zip code 44056.

Read full review of Letgo
Hide full review
ComplaintsBoard
J
6:26 pm EST

Letgo I got my item stolen

Hello I'm writing because I just got my phone stolen from someone that built trust on here . I don't expect you to do anything for me but I don't want this to happen to anyone else . His name is Jonny puls on here which I don't even know if that's his real name . I have a number on file for him if you need that. I am highly disappointmented with this and I know these things can happen but this site is a bunch of scammers and will NEVER be using it again. Please help!

Read full review of Letgo
Hide full review
ComplaintsBoard
S
2:37 pm EST

Letgo michael kors tote. bag small

I bought the bag from her. For 50 dollars. She said. The bag. Was in mint. Condition. After. Getting the bag. From her and looking it. Over I noticed a very strong smoke smell inside the bag also the one side. Of the bag the strap loop was missing and being held down by a concealed rubber ban. I texted her explaining and requested. My money back she to no return inwhicn she did not. State. That in her advertisement. Can someone. Assist me in getting my. Money back. That was my first time. Purchasing anythingmof letgo. Site
Thank you for your. Help
Sheryl

Read full review of Letgo
Hide full review
ComplaintsBoard
S
5:22 pm EST

Letgo itunes card

I tried to buy a iTunes card from papa chino and I tried putting iron my account before I paid for it and he took the money from me and the card is no good I called police he is a ### that ripped me off I have kids and I can't afford for this to happen. I wish I could find him and get my money back. There should be a way to catch these crooks to get your money back!

Read full review of Letgo
Hide full review
ComplaintsBoard
B
4:15 pm EST

Letgo we need to post a review on the person scamming so that other people don't get scam too

I had a buyer name Liz smith on letgo app. Sold her my Kylie Jenner lip kit and did not pay back. She use a fake western union account to make it seem like she paid already. She said that she wanted to give to to her little sister and sent me an address that seems pretty real. I put her information below. I am hoping no one else get the scam like this . Please put her as a scam and block her for ever buying or selling to anyone.

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
N
9:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo whole tattoo machine and set up

I was robbed for my stuff after I found out the letgo customer was giving me counterfeit money he had four other guys get out look through my car and took my merchandise I filed a police report but there's not much they can do without this guys name but he is google trusted under letgo. I am in complete shock and was unable to do anything I am still startled the other guys were gang members blood gangs they said and they all loved as if they were on drugs I don't know if Letgo can help me out with this or if this is something letgo excepts. I am handicapped and have one hand because of this I now have trust issues with listing my things on letgo Please contact me I rather speak in person but any contact is OK my name is Nick Leal [protected] thank you

Read full review of Letgo
Hide full review
ComplaintsBoard
H
6:31 pm EST

Letgo phone app not installing

I have a Samsung Galaxy Grand Prime mobile phone and would like to load the app, but I am on a public (library) computer, because I don't have Internet at home. I realize I will need DATA on my phone to make this work but is there a way to get the app without Internet? Please elaborate. Step-by-step please, I have a brain injury, and things need to be in small bit size. Please text to [protected] I live at 4203-25ave, NW, Edm, AB, Can, postal code= T6L 6B4 Hope Cottage #2 (group home). If there is/are any correspondence, offers, promotions, or anything at all, please use my text or/and address.

Read full review of Letgo
Hide full review
ComplaintsBoard
D
1:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo iphone

I have a huge complaint about today. There was a problem. I have bought a iPhone 7 and iPhone 7 plus but I havebt received them at all. So the person basically took my money. And I think you should take down this selling site! Umm also I think it's really bad for this site but also it wasnt your fault it was that persons. Anyways it leads down to this App (LetGo) and I will be filing a Theft report on top of that.

Read full review of Letgo
Hide full review
ComplaintsBoard
C
11:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo iphones

I've been using letgo for a while now and never had a problem until today. I've always depth with reliable people and sent products out while also receiving them. Today I was selling an iPhone and everything went good until I didn't receive me money and PayPal emailed me. Turns out it was a fake PayPal email and the buyer isn't a real people so everyone please be aware of the user Davies World. Completely scammed me out of my iPhone 6s Plus.
The phone number they provided is [protected]

Read full review of Letgo
Hide full review
ComplaintsBoard
J
3:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo scammer

I am selling a Corsair 500r computer case. Right after putting it up for sale I received a response and thought, 'wow, that was fast, I love this app!"
The account 'Clary Kenneth' told me 'offer $80' and I said 'ok can we meet tomorrow night' she stated that she was very interested in this item and that her husband Keith would love to purchase the product and proceeded to give me his number [protected]. I texted 'Keith' and I will place that conversation in the photo upload section. The pictures should be in order from left to right.

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
T
8:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo pandora charms - fake

Just want to make everyone aware of a seller on let go, she goes by the name of, ashley dieppa, our of haddon heights nj, she is selling fake pandora and michael kors jewelry, thank god she only took me for 60$ dollars but she blocked me as soon as I paid her, she work at the dunking donuts at 709 black horse pike, haddon heights nj, she will have people meet her there and sell the fake items the she has the boyfriend message you and he rise and nasty. Do not but from this seller and I am calling her manager tomorrow.

Read full review of Letgo
Hide full review

About Letgo

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform is designed to be user-friendly, with a simple and intuitive interface that makes it easy to browse and search for items.

One of the key features of letgo is its focus on local buying and selling. Users can search for items in their local area, and can also filter results by distance, price, and other criteria. This makes it easy to find items that are located nearby, which can be especially convenient for larger items like furniture or appliances.

Another advantage of letgo is its large and active user base. With millions of users across the United States and around the world, there is always a wide variety of items available for sale on the platform. This means that buyers can find great deals on everything from vintage clothing to high-end electronics, while sellers can reach a large and engaged audience.

In addition to its user-friendly interface and large user base, letgo also offers a number of other features that make it a popular choice for buying and selling online. These include the ability to create detailed listings with photos and descriptions, the option to communicate with buyers and sellers directly through the platform, and the ability to rate and review other users.

Overall, letgo is a powerful and versatile online marketplace that offers a wide range of benefits for both buyers and sellers. Whether you're looking to sell some old items around your house or find great deals on new purchases, letgo is a great place to start.

Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.
How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

Overview of Letgo complaint handling

Letgo reviews first appeared on Complaints Board on Aug 3, 2016. The latest review Tech support & Reviews are a joke! was posted on Mar 24, 2024. The latest complaint olympic style incline weight bench w/ 400-500 lb was resolved on Jan 20, 2018. Letgo has an average consumer rating of 1 stars from 6140 reviews. Letgo has resolved 4 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.3
356 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Letgo contacts

  2. Letgo phone numbers
    +1 (347) 433-8912
    +1 (347) 433-8912
    Click up if you have successfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have successfully reached Letgo by calling +1 (347) 433-8912 phone number Click up if you have UNsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have UNsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number
  3. Letgo emails
  4. Letgo address
    175 Varick Street, New York, New York, 10014, United States
  5. Letgo social media
Letgo Category
Letgo is related to the Online Shopping category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.