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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Newest Letgo reviews & complaints

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L
7:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo illegal items continuing to be sold on site

For the last few months I've repeatedly tried to get someone to delete illegal baby cribs being sold, and I've been responded with a range from a half-hearted comment that they've deleted them to outright rudeness and lies on there not being any. This issue is an issue that is very close to heart to me for the exact reason one would think, and Im now at my angry point on it on my way to contact authorities. Im doing a last ditch effort to hopefully reach maybe one more person in the company and pray they have a heart or at least like to obey the law. Otherwise the authorities and my ability to write journalistically will have to do. Please look over the laws on drop side cribs and take care of the matter. They are illegal to sell, trade, donate, and give away in either part or whole as a crib, table, hat, or anything else for that matter. My info is not what I have interpreted the law to mean, but what the actual law says and means by the actual safety commission themselves. Good luck on the matter, and good luck on the pitiful employees I've encountered so far. I wouldn't trust them to take care of a goldfish, so hopefully they won't be the reason a baby has been harmed or worse by now.

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K
10:42 am EDT

Letgo buyer scammed me; a wheelchair

I was selling a wheelchair on letgo for $100.00. This was posted on my daughters letgo account. Email: Jessica.c.[protected]@gmail.com.
Then the buyer, Steven smith told us to mark wheelchair as sold. He then proceeded to say that he was going to fed ex a check for it. The check arrived and was in the amount of $1980.
I texted him back that it was wrong amount. He said keep $180 and fed ex overnight the remaining amount of $1.800 to Kim Tran/mover to
6441 65 stretches N Pinellas Park Florida 33781. The emailers number shows 480.719 5056. No one answers.
The money order # 224071 in the amount of 1.800 was cashed at first bank in St. Louis, MO 63141. He scammed me. And took my money. Please look into this matter.
My name is Ilona Lenart
908.637.0270
[protected]@comcast.net

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M
10:40 am EDT

Letgo I am complaining about someone scamming me for my money.

So I got a moneypak card for this woman selling an iPhone X for 240$ and she needed it. So i put money on the card and sent her the code, she said she would mail the phone but that never happened then she blocked me, next thing I make another account and she changed her username and picture to someone else. This is a scam and I don't want scammers on this app! you have to remove her and I want my money back!

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Mickey Corea
, US
Sep 06, 2018 11:45 am EDT

Did you really fall for that?that is like the first or second online amd telephone scam to ever surface. As a matter of fact it was a phone scam before internet came about. I'm sorry for your lost money but why on earth would you send someone money without something tangible in return. An agreement picture signed docume t Christ even a face to face handshake. Alk which would have been denied or talked around would e raised a red flag to an eight year old...

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M
4:50 pm EDT
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Letgo chevrolet silverado 1995

His name is Jeremy Bailey my husband was interested in this truck and my husband was chatting with him and set up to meet in Decatur Illinois and when it was time to go and meet I ask him if he had plates on the truck so I can meet him in a public place and he sent me a message back and say no so ok I sent another message and asked for his address and he didn't want to give it to me so I sent another message and said if u don't send me the address then I am not interested in the truck and he said then forget about it to us it sounds like a scam and I don't like it and if u let me know how to do it and I can send u the conversation thank you I just don't want to be scammed

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Santrese
, US
Sep 04, 2018 12:13 am EDT

Im upset because even my 9 yr old grandson has been wanting to trade his xbox for a ps4. I was completly against it. He went behind our back and found a grown man on letgo and had this grown man meet him in our neighborhood. He gave my grandson a ps4 with no game or plugs. He got my grandson xbox one with controllers and 2 games. All this was done without an adult present. It could have been a child predator or he could have been in real danger. I have all the chats that this grown man has sent to my grand sons phone. What can i do

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A
6:15 pm EDT

Letgo iphone se

I bought an iPhone SE from a guy. I paid him $144 cause he was gonna sell me an iPhone x too. He as had an iPhone 6 I was Gonna buy. He blocked me on letgo and GAVS me his number. He said he was gonna ship them to me but never got them. He scammed me and sold to someone else. I want my money back or he gives me the iPhone x and iPhone 6 cause he sold the iPhone SE.

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9:00 pm EDT

Letgo the virtual assistant / emma and or allison

This so-called feature of virtual assistants that you guys implemented in March 2018 needs to be either tuned or tweaked to be fine-tuned because it's actually a note feature or anything positive for the users it's a definitely not a feature it's a headache when using this app. Users have made it clear that they do not like the feature... But the app designers are not changing anything except for RENAMING the bot. Very unhappy with Letgo

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Rob michael
, US
Oct 04, 2018 6:04 pm EDT
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Two complaints: First, nine out of ten potential customers will say they want to buy an item, then when I say lets meet, they never reply. I think lots of people are on here to play "childish games" with serious sellers. Second, way too many " notifications" by Emma, and just notifications in general. This is very annoying. Please stop all the notifications. The only time serious sellers want to be notified is by serious buyers. Thank you!

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Marilyn J. Edwards
, US
Aug 30, 2018 8:34 am EDT

I agree with comment about so called Virtual Assistants, aren't they just bots? Completely annoying and of no value. Yesterday I Received 10 of these notifications. Also, other things that people are complaining about, such as not being able to find my listings, phony ads that are sent all day long on things you have no interest in. Notifications for these have been turned off in my settings but there are some that will not allow me to turn them off. I have asked for assistance with these problems more than once but no response. There are hundreds of complaints on your app which makes me think you are no longer in business. Your notice site for Community info say they are closed. In this time of hacking, security issues are troubling for consumers. Whatever software you added fairly recently is definitely not helping and has a negative effect on Letgo. The fact that you have not responded to me, and it looks like many others, is the worst issue. Do you understand we can no longer use your app?

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A
12:11 am EDT

Letgo alicia valdez

Scammed by this [censored]. She claimed she could ship items due to her travels. Requesting money be sent. Sent the money and she said she would send my purse I paid $300 for by end of day. The next day purse was still not sent and she blocked me. I reported her prior to her blocking me, but she has my money and I do not have anything to show for that money.

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5:04 pm EDT

Letgo scammed

Hello, I was scammed a couple days ago by a man named Samuel "Wilson", though he goes by Thomas Michael on letgo. He was selling a MacBook 2018 for $1, 100. Seemed legit. Told me to put down a down payment of half, which I did, we exchanged numbers and agreed on a meeting place/time and he never showed up. No longer answers text/app. Scam Artist. .

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5:32 pm EDT
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Letgo I was scammed

Good Afternoon I was scammed from someone that set up an fake name and profile to selling an iphone 7 plus for $175.00. Persons name was Susanne Leigh. Person put a picture gave me all the information for me to verify before I send in payment then when they got payment they disappeared and never send product.

Person had me send payment to cash app using ($susieBelis)
Person has a picture of a woman and child posted

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T
9:06 pm EDT
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Letgo phone stolen

A guy on letgo stole my iPhone 8 Plus and took off running he blocked me but still has an active account anyway you can help me get my property back or get his info to the police to send him to jail anything over $500 is a felony that's grand theft it's over $1, 000 please any helps appreciated his name on letgo is Patrick Anderson is sure it's a fake name he's a thin black guy in his mid to early twenties around 6 ft maybe an inch or two bigger he was wearing all place with a black hoodie

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Ambgar
, US
Aug 21, 2018 12:49 pm EDT
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I purchased an I phone on letgo two days ago August 19th and even put my chip in the phone with the seller there. The phone seemed to boot up just fine and when I when to finish the set up it had been searched for on a find my I phone app so it states you have get a hold of the previous owner to get them to remove this device from there find my I phone account. When I contacted the person again to do this I there was no response. So obviously this guy is a total fraud that sells stolen I phones and even brought his wife as an accomplice. He introduced himself by a different name than he used on Letgo so I guess that should have been my first clue. His profile name is Clark Erdogg. My second should have been the bin of play station games in his trunk that he also offered to sell me. I am going to report this scam to the police in hopes he will not be able to do this to anyone else. People like this give these sites a bad name.

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J
11:03 am EDT

Letgo app problem

Bots are coming up as fake real people. Sayes will sell faster. Takes my posting and puts oops no longer for sale. People all about my things and I have to jump in and say I still have it.. You don't know where they list it. I enjoyed this app selling my own stuff and did better..I may mad. Texts all hours of night.. There is no option for NO! If something hasn't sold in long time.. Why would it so any better cause it has not. There is no help for this. I look up one thing to compare and I am being inundated with notifications..I haven't even looked to buy.. I'm a seller.

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Update by Judy Roy
Aug 17, 2018 11:09 am EDT

Sick of looking up one thing and getting lots and lots of notifications of things to interest me. I'm not buying selling and very rarely I use it to compare my things. I've used this app for years and bots with names and fake pics have never..oops that listing isn't here no more., And I don't know where they went. Your help section does not help this. Thanks. Judy Roy.. Not a bit!

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R
6:46 pm EDT

Letgo 14k gold chain

Hello I made a transaction with a Letgo user by the name of Chris Paul. I had posted a 14k gold mens ring and Chris Paul offered a trade for a 14k gold chain which turned out to be fake as it was tested at a local gold buyer shop. I have Chris Paul's cell but he does not reply to my text. I was told by Chris Paul and he also had this chain posted and described it as 14k gold/ solid gold. I met Chris Paul in person and made the transaction.

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2:12 pm EDT
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Letgo fake gold bracelet

I contacted Beefy Forlife about a 24kt. Bracelet. I asked is it real solid gold. He assured me it was. I told him it was last $100 until next week. He told me he works with the FBI to protect military seniors from taking advantage of. He assured me again before the bracelet was real. I am a senior, lost my husband 6 yrs. ago. He was military. He was dishonest. I contacted him to return my money, the same day. He blocked me. He is a fraud, scammer and takes advantage of people. He needs to be stopped before he scam someone else. I need your help to have him return my money. It was on a Friday morning August 10th, at 12:10pm. I contacted him the same day after I discovered it was fake. I am on a fixed income and I need my money back.

Thank you

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R
8:56 pm EDT
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Letgo I reported a profile on letgo

The profile I reported was named Stevn Lilgenburg, when I met up to give him his items he gave me a fake 100 dollar bill and left all my messages on read after the transaction. There has been no contact since it happened (3 days ago as of August 10th, 2018) I am looking to find out if there is some way for me to come back into contact so I can either get my items back or have some sort of justice.

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T0nycars13
, US
Aug 17, 2018 9:09 pm EDT
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Same thing just happened to me the guy handed me fake money took my phone and took off running I would have chased him but I can’t run just had reconstruction surgery on my foot I called the police the sheriff told me I was on my own and wouldn’t help me told him I have the fake money he can get the fingerprints told him I have my IMEI number and serial numbers that he can track the phone he told me nope it’s my problem It sucks but your on your own what kind of crap is that

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Call the Waaaambulance!
, US
Aug 10, 2018 9:04 pm EDT

Did you file a police report? Not only is thiz theft, but he could get federal charges as well, for passing conterfeit money.

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Author of the review
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RavensExalted
, US
Aug 10, 2018 9:47 pm EDT
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I am actually working on filing a report, yes. I was just unsure if I had enough information to do so or not. I only had the name of the profile and I of course kept the counterfeit bill.

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Call the Waaaambulance!
, US
Sep 16, 2018 3:21 pm EDT

This person can be traced. Police can find the URL he used, go to his his home, and arrest him. Will you get your money back? I dont know. I hope so...

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T
10:50 am EDT
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Letgo letgo will not delete my account and you will get a lot of spam

I was trying to sell my tv and all I got were serious lowball offers from people and spam. Someone will say they are interested, but when I respond then I don't hear back. That happened over and over again. I ended just pawning my tv and got more for it than I would've on that website. I have since asked numerous times for their so-called "customer service" to delete my account, but they haven't done it. It is beyond frustrating. Selling things online isn't worth it and can be very tough anyway, but using Letgo makes it not worth the frustration. I wouldn't advise anybody to ever use that site, I have heard that Ebay and Amazon are much better options when it comes to selling your items online.

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3:33 pm EDT

Letgo report scammer asif trenton

Asif Trenton nj is a scammer he agreed on 55$ for a pair of serious steel 6 bands set never used and he gave me excuse that there were bikes in front of house watching and then he immediately blocked me ... I looked under my mat for 55 and he only gave me 10. He is a scammer. Stay away from him and don't sell to him! I've never had this problem I've always had honest people do porch pickup. He said his family lives in trenton and he goes to school nyc ... but he is a bif fat liar and scammed me 45$! He made me really reconsider not using letgo app anymore.

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6:32 am EDT
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Letgo sell item faster issue/boost listing

I have tried 5 times now to sell some items faster. It's $1.99 to boost each individual listing and each time I've been notified that I won't be charged for the boost because I've paid once before but when my payment is being processed it crashes the app. Is this a letgo issue or an Apple issue? This is annoying cuz I'm trying to boost my items. Please advise.

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m woods5
, US
Aug 14, 2018 6:52 pm EDT

I noticed where I live I cant boost my items. I am using a new Inventory management software called AdClimber. It help organize and post all my ads t on Letgo, facebook marketplace, and Craigslist. You can go to www.adclimber.com and check it out.

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C
2:30 pm EDT

Letgo iphone 7 plus

Paid 375.00 for iphone7 plus it was posted no issues and a white phone 32gb the girl brought me a black phone but had 128gb so I took it she came to my job afterwards i could not hear calls coming in or going out and could not use Siri or google voice I took phone to AT&T store they said microphone and speaker are gone representative said to get my money back so the girl said she will give me a refund but won't tell me when and she wants me to sell this defective phone and she will pay me the difference I said No I'm not selling your phone with issues I can't afford to be screwed out of this money I need help

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T
7:34 am EDT

Letgo your service

Don't know the reason but bidding on your app is a waste of time in my area. I have made offers, ask if items are still available, and inquired with specific questions about items on dozens of occasions and I have never, ever, received a response. It's so bad that I deleted the APP and stick to using OfferUp. Tried it for months and surprisingly had no benefit whatsoever.

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K
11:26 pm EDT
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Letgo unethical behaviour

I was contacting a seller who purchases iphones. Seller "[protected]" became rude. I have attached the conversation below.

me--What condition is it in?

seller--This is for buying

me--I have an iphone 6plus 16GB unlocked

me--sprint phone i would like to sale

seller--What do you mean unlocked for AT&T and T-Mobile?

me--Sprint

me--my carrier is Sprint, I upgraded my phone and I dont need 2 phones. If you are interested, let me know. Thanks

seller--30$

me--30$? No thanks

seller--👍🏻

me--That is a ridiculous offer. Good luck to you

seller--LOL you have a really old phone that's basically worthless I'm sure Sprint will give you like a $50 credit on your bill or something
You're going to need luck I'm all set sweetie

me--That is your opinion, actually, they were going to give me $200.

seller--Take it if you want some credit on your bill I think you're lying I actually happen to know what they pay but that's OK if it makes you feel better to say that they're gonna give you $200 off your bill for a phone from 2014 that's going to be your best bet have an excellent evening sweetie and good luck with that 200 LMFAO

me--first of all, my name is not sweetie. And I dont appreciate being called a liar. I contacted you because I thought you were a serious buyer. My price may be too high for you and you are entitled to your opinion, but have some respect for others and not make fun of, or call them name. It is very rude.

seller--I'm a very serious buyer your telephone is worth $30 sweetie is a complement calm yourself down and have an excellent day and enjoy your $200 credit at Sprint LMFAO

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Phone number

+1 (347) 433-8912

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letgo.com

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