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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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A
12:07 pm EDT

Letgo shoes

A person name Kat, was trying to buy me a pair of shoes which was $1. We were agreed the pick up location and time to pick up last night but she has never shown up. I texted her asking if she can come now since it was getting late but she ended up blocked me and gave me a bed review saying I was rude to her and forcing her to buy my stuff. I didn't even care about $1 from her but this is totally wrong. Can you please help me delete this review and verify this user? Thank you

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M
3:42 am EDT

Letgo apple 13.3 macbook for $160

I recently posted my computer for$160 and got a message from user Caroline Collins saying she lived in Virginia and would take it for $300. I gave her my cell number to confirm details and she made a payment to my paypal account under a different name, and an international address from Nigeria. I was also told that I have to mail it by tomorrow morning with flat rate1-2 day express shipping. I know her account got deleted, but I'm also now nervous that my phone bill may have recieved additional charges from her numerous international texts. I dont know if youre able to do anything but even though her account was deleted there is still a waiting payment of$300 to my paypal account. Hope you can help.

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6:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo iphone 7 plus

A guy on letgo had a red iPhone 7 plus for sale. It was a negotiable price and we agreed on $100. I MoneyGram him the money but he never sent the phone. He then blocked me on let, Snapchat, and he blocked my number. Is there some way for you to resolve this issue. I would really hate to lose $100. I have his contact info btw. If any letgo agent would email me that would be very much appreciated. My email is [protected]@gmail.com

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Y
2:20 pm EDT

Letgo unethical behavior

on July 11th 2017, I was communicating with a potential buyer and he wanted to meet halfway to purchase a $10 item. I told him that I was not willing to drive that far since its such a small payment. He then proceeded to block me and negatively review me saying untrustworthy and unfair prices. This behavior is unjustifiable and the negative review he gave me is simply out of frustration.

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B
1:00 pm EDT

Letgo +175 reading glasses with case.

I just posted these reading glasses. As negotiable but in the description gave an asking price. Best offer basically. And your company discarded my post for some unknown reason. I checked the list of prohibited items and I didn't see reading glasses on there. Please explain. Or put the pose back up no questions asked either way this is ridiculous. Snap, post, let go? (Snap, post, f this guy right?)

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L
11:38 am EDT

Letgo review

I sent a request to have a review removed from my acct
The person was very nasty in his review because I posted that he does not follow thru with what he says he is going to do
I had the item a boat up for a neighbor who did not have capability to do it himself this buyer jerked him around time and time again
I am a woman not a grumpy old man which he accused my neighbor of on the phone I am an honest buyer and seller
I want this review removed
It has been several weeks now and you just keep saying it is under review
Please reply

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Update by Linda Mellen
Jul 13, 2017 11:40 am EDT

This is not in the right place
I needed letgo and it moved me to this site

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J
9:23 am EDT

Letgo car/title

My name is joseph j riley, I bought a car off of let go from a user named cameron bannister. The title had a different lean holder name on it. Also he wouldnt allow me to get in contact with sarah bannister the name kn the title. He scammed me and I may have to take a legal course of action against let go for not validating the title. I hope I can get it resolved before then.

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L
4:59 pm EDT

Letgo iphone 7 bought from brandon g in athens

I saw an Iphone 7 plus listed in Letgo by Brandon G. When Brandon G brought the phone it was a iphone 7plus clone which he passed of as a real phone and then he took my money and disappeared. I notified him through lego messages and he blocked me. sold me a fake phone on letgo in Athens

I want this guy investigated and brought to justice for selling fake iphones on letgo for the real iphone prices. Can you investigate this and bring this guy to justice

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Update by Leighton Mcintyre
Jul 11, 2017 3:28 pm EDT

Brandon g is selling fake IPhone 7plus on letgo. Please get this scammer off your site

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L
2:20 pm EDT

Letgo letgo service and application.

I've been trying to use this application to sell some furniture prior to a move and so far it has been the most frustrating app I have ever used. I posted one item easily, then the headache began. I've been trying to list a tv console for what seems like ages and letgo keeps "disguarding" it. First the pictures were unclear, the darn thing is black, I don't have overhead lighting, and it's foggy where I live so the 20 pictures I've taken is a good as it's going to get short of hiring a professional photographer to take shots of an item worth 100$. And I'm not moving everything off it and pulling it into another room just to make probably only 60 bucks after haggling with someone because I'm moving, im busy enough, it's not worth that kind of effort and time. Then it was pulled for being "poor quality", I'm assuming because I used a picture from the store website to have one that is crisp and clear and shows it empty. After reading online trying to figure out what poor quality could mean, I discovered apparently we can't use images from websites where it was originally purchased and apparently not even mention the store name? That seems stupid, if I'm buying something used but from a well known store, I'd want to know where the person bought it to get more detailed information including original purchase price from that store's website to make a more informed decision on what it is worth. I know poor quality doesn't mean it's worthless, considering it's a gently used tv stand, I'm selling it for less than half of what I paid for it, and I've seen straight up flea market garbage, including things that are clearly smashed or broken, advertised on their app every time I open it. I deleted my failed attempts and tried again after my research of the dos and don'ts. Now this joke of a app disguards it because I've listed the same item multiple times! It never listed because it kept being disguarded and then I pulled them down each time, what a bunch of nonsense. I'll stick to Craigslist, Offerup and about a dozen other services one can use to sell and buy things 2nd hand. Even if I end up donating everything to the Salvation Army it will be a better use of my time than letgo. Deleting this app because it's nothing but a waste of memory on my iPad. I'd warn people to stay away before they waste their time on this service too.

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S
8:54 am EDT

Letgo website/app

I have tried to post my child's My Little Pony riding toy jeep to sell on LetGo but it keeps being deleted off the market as soon as I put in all the work to take pictures of it and write detailed descriptions. This has happened three times now and I just need to know why this keeps happening so that the problem can be remedied and I can sell this toy Jeep.

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B
10:47 pm EDT

Letgo how to find a particular user

I would like to connect with my husband on letgo. We each have a letgo account on our smartphones but would like to look at what each other finds.

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jamessmithv71060
, US
Feb 05, 2019 9:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a truck from an angel salas on letgo 2 months ago. in the first two weeks it had a check engine light on. the code the truck had produced was a gross emissions leak. I thought it was just bad luck but now in the 5th week we have owned it (only driving it to take my son to school 1 mile away) it has produced 11 codes! including 3 for the abs system 2 for emissions a cam sensor misaligned a leaking head gasket 2 fouled spark plugs and 1 fouled coil. the bill at my mechanics is 1300$ and its not even going to cover the abs and emissions repair! my mechanic assures me that there is no way all the things went wrong at once and he said its obvious that the oil leaking frim the head gasket had been cleaned from the engine prior to us buying the truck. we have not had the truck long enough for the oil to have leaked into the spark plugs and the coil with the extremely low miles we have put on it. and further more the computer on this truck ive discovered through research can take up to 500 miles to repeat the same code. ANGEL SALAS assured us that the truck had been treated like a baby and he diligently changed the oil. I found out through the dmv that he only owned it for 7 months. and the oil was the dirtiest my mechanic had ever seen. after repeated attempts to reach ANGEL SALAS ive had no reply and his account has become inactive. when I met him he portrayed himself as a devout Christian and even used the line im a Christian and wouldn't rip you off when I asked him to post date the title for a day so that I could see if the computer produced a code. lastly my mechanic had mentioned that it would appear that the odometer has been tampered with a serious crime in this state. also a crime charging me almost twice the blue book price for a truck with 160, 000 miles on it that has cost me an additional 1300$ just to keep it running. please warn any other potential customers he might have of this transaction and if at all possible I want his contact information so I can report the tampering with the odometer on my truck. for reference it is a 2004 chevy Colorado listed in December and sold to delores noll by ANGEL SALAS

thank you Delores's fiancée

james smith

[protected]

jamessmithv71060@gmail.com

ComplaintsBoard
N
5:49 am EDT

Letgo ps3 with games and everything I was selling for 200$

Trewhite has robbed me and my wife of our ps3 with 13 games and the cords for 200$ bucks lastnight at 10pm springfield police department Mo has our report when this incident happened and trewhite is the user that has committed this crime through your app taking advantage of people for their hard earnd properties. And now i realize i cant monitor his profile because he has blocked me from viewing it but he has my belongings without paying me for MY ps3 and games which i would love if you all would cooperate with springfield mo police department on getting my property back in the condition it was in before the theft by trewhite occured i will be checking up on this everyday until found. Thank you

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5:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo user complaint

Hello, I have a concern regarding another LetoGo user, as he acted offensively towards me and rated me inaccurately. His name shows as Rueben. I would like to make a note that his profile picture during this incident was a middle finger, which he has now changed to a flag. On July 6th, he initially messaged me regarding interest in a product I was selling. After messaging me in the middle of the night that he would see me in the morning, I responded that I could not meet that one time, since I had work that day. Instead of suggesting another time, he didn't seem to like that, and expressed disinterest in the product, so I happened to sell it to someone else a couple of days later. On July 9th, I was notified that he reviewed me, and I saw that he said offensive and untrue statements, and gave me a 2-star rating. He then blocked me so that I could not rate him back. I was very offended by what he said, and believe it is not accurate or fair for other users to be able to read what he posted about me. Prior to this incident, I have had very positive conversations and interactions with other LetGo users, so I know this is not an accurate representation of me as a seller. I ask that his review of me be discarded, as it is false and offensive. I have attached 2 photo screenshots of our conversation and his review. Please let me know if this can be resolved. Thank you.

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5:08 pm EDT

Letgo a posting

I am writing because I tried to post and pellet gun on the site and it got discarded... But after I did a search I noticed someone was able to post there air soft guns... Now how is that even right? What is fair is fair am I right!?! I am not trying to sell a "weapon" only trying to sell an item laying around. I even had the pellets posted with the item.

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D
2:52 pm EDT

Letgo false review when I asked for an item

I asked the guy if he wanted to trade his PS4 and declined I respected that and I said "k den" then a few minutes later I got a bad review saying that I was not polite. Which is not ok. Then I was going to ask why he did that and out of nowhere he blocked me and now I am stuck and got a bad review for no good reason. I do have messages stating that I was not rude but the person was overreacting to a simple conversation

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2:15 pm EDT

Letgo ps4 I traded in hope of making money

I was selling a ps4 in hopes of helping to pay for college. A user by the name of KJ offered to trade a pair of shoes for my ps4 which I didn't want. I was previously talking to a guy (Markez Brown) who wanted those shoes. I thought it was odd but continued. Brown told me that he would pay for the shoes if I got hold of them. So in hopes of getting paid I accepted the trade and took the shoes. I later saw that the same person had left reviews in both of these profiles. I then asked for a trade to get the ps4 back but the user refused. I now had no money to pay for college and stressing out.

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R
Robert Hafey
, US
Jul 10, 2017 3:46 pm EDT

if u that stress out go file for finical aide it there use it that ur fault i see blaintyu got played so letr that be lessone i started out the same way u have when i frist started selling stuff online

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C
9:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo april brown

Gotta bad review from a female April Brown, on LetGo. I messaged her asking for an item and when she told me her location I didn't respond, due to no interest in traveling that far. After not responding to her she proceeded to write a nasty untruthful review about me! Claiming I tried to meet up with her but never showed! I never responded to this women! I had no interest in her location! Now I have 1 star and a terrible review because of her and I don't think it's fair to my account and reputation just because she's mad I didn't want to meet her! Please help! Remove her account! Remove her bad review from my profile because it is undeserving! She blocked me so I can't contact her. Please help not fair! She's making fake reviews to make people look bad!

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8:39 am EDT

Letgo scammer

A women named Jessica ask for items for free. We were moving. I called her two x during the week to confirm. She said yes. I called her during the move she said yes she was on her way. She never showed up. When I reached her that night she had nothing to say. You could tell it was a sham. Here's her name and number. Please do what you can to block her. Jessica Hill [protected]

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R
2:51 pm EDT

Letgo a user harassing me

I was contacted about an item I had posted, they showed interest in the item so when they ask for my address I gave it to them because I had just had a yard sale and was trying to get rid of everything a few minutes later they responded saying that they were outside but when I went out side to check they were not there so I told them I did not see them and then they responded in a very disrespectful manner. Then they proceed to block me

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9:34 am EDT

Letgo review

I got a bad review from a girl named Kat Medcoff for offering a low price on her shoes that were dirty and creased. After that offer she gave me a bad review and then blocked me so i couldn't give her one. I was hoping you can either take the bad review off or let me review her. That is unfair that i did not receive a chance to review her, because she blocked me before i could do so. She was very rude and impolite as well, to not just me, but my friends as well.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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+1 (347) 433-8912

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