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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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J
11:30 pm EST

Letgo ge stack unit washer and dryer

Purchased on November 25, 2017 was given a 30 day warranty, got it home and found it to be leaking and unusable. Called seller at [protected] was and am still being lied to and jerked around about replacement and/ or refund. would prefer refund of money we spent 400 dollars and can no longer trust their word or anything else they say. They are changing their profile name etc to continue selling these units and not replacing ours as promised verbally. Their address for their place of business is 125 Transit Ave, Thomasville NC, 27360. We saved for two months to purchase this unit and cannot afford another because our money is tied up in a broken unit.

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Shaun R.
, US
Dec 19, 2017 10:15 am EST

Hi Jay.

I've been extremely active in the appliance business and can hopefully provide some insight.

To begin with, GE makes a lot of good appliances. Unfortunately, washing machines are not one of them. GE washers are known to have numerous problems. Simply stated, you don't want one. They'll be nothing but headaches for you.

If you really do believe these folks are taken you, I'd ask one question: Do you have their warranty in writing? If you do, you may have something to stand on. If not, you may just want to write off the $400. If they've provided a warranty in writing, and you know how and where to contact them, you could take the path of filing in small claims court. You'll likely need an independent, licenced service tech provide you with documentation that the product is actually broken, which will cost you money you may not get back. But you'll at least have something to arguing a case in court.

Please keep us updated.

ComplaintsBoard
C
5:04 pm EST

Letgo ryan p (cary) from algonquin

https://us.letgo.com/us/u/ryan-p_26b6fefe-7c60-4dc0-a282-91d9ad95dec8
This user harassed me. He messaged me and expressed interest in an item and then agreed to meet me in a public place near my house. I waited there for 15 minutes and then he said he only had 1/3 of the asking price "and a life time of hot dogs" to offer, and then sent me about 45 of the pre-prepared messages in a row. He may think this is funny but it threw a wrench in my day, and it also caused me to lose faith in Letgo. He should be ashamed of himself. The record of this conversation is in my chat file.

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J
2:10 pm EST

Letgo service

Yeah I've tried buying a washer an dryer an the sellers is saying yes it's for sale an they'll deliver but each time no delivery. There both in Myrtle Beach SC different names but same location my email for let go is [protected]@gmail.com
I just moved an my washer was suppose to work an doesn't so I'm really needing a washer asap! An coming off Christmas money is hard enough. I really like Letgo because it helps people come together as well as getting great deals .

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M
5:01 pm EST

Letgo sign up

I have to type something because without a bunch of characters it won't submit the complaint so I'll just keeping typing and tell you that it own't let me sign up and create an account. It just stays on "name" and doesn't ever activate the signup button. It stays greyed out and I don't know what to do because as an engineer, I know it's not ME. There's something wrong with the site.

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Update by Missy Mae
Dec 16, 2017 5:03 pm EST

I got it to work. Google tracking needs to be enabled to sign up. BUMMER. Google sucks.

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S
1:48 pm EST

Letgo microwave

Actually I am not complaining about the seller or the item. I scheduled to meet the seller only for for me to get to the location and the messages I tried sending won't load it kept telling me " error loading message" I even tried logging in using safari but it wouldn't open. The seller understandably got angry and blocked me. I can't even get through to her and apologize. I am highly upset and disappointed with letgo

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J
12:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo scam / counterfeit money

I was selling my laptop an Asus and when I gave him the laptop which I was selling for $170 he gave me 2 hundreds and I gave him $30 change the 100 dollar bills he gave me we're countefit his username is Phillip Crip. I needed this money because I'm getting evicted and I need a plane ticket to live with my mom or I'm going to be homeless. The money not feel real if it helps I'm not sure if I should send it to you to investigate or the police for finger prints since I'm sure he made this money so only mines and his finger prints should be on it also, he was about 30 years of age maybe 6foot tall and he was white I don't remember much about how he looked but he looked rugged we must on the alley entrance of my home 1565 Mendocino Dr unit 185 Chula Vista california .

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Update by John Santos silvestre
Dec 14, 2017 9:13 pm EST

I was selling my laptop an Asus and when I gave him the laptop which I was selling for $170 he gave me 2 hundreds and I gave him $30 change the 100 dollar bills he gave me we're countefit his username is Phillip Crip. I needed this money because I'm getting evicted and I need a plane ticket to live with my mom or I'm going to be homeless.

Update by John Santos silvestre
Dec 14, 2017 9:18 pm EST

Please I'm begging you I need this money or I'm going to be homeless

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Shaun R.
, US
Dec 17, 2017 5:32 am EST

Why do you think they were counterfeit?

ComplaintsBoard
L
12:14 am EST

Letgo obnoxious buyer

Buyer pestered me to do a trade... I kept saying no... She kept texting.
Then I relented and said maybe a gas card... She then said yes... So now we are trying to set up a meet...$6 item item mind you... This hoochie wants me to come where she designates... When I said meet half way... She said no... Too far... Wtf!
Then I said I was trying to accommodate you... By sitting in my car an hour in the cold with my baby to wait for her...[censor] then said I should be a better mom then... N then
Blocked me! I am beyond furious to think I was trying to meet her darn demands..
Buyer... Emily boyd... Huntsville al

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Update by Latoyahsv
Dec 16, 2017 12:20 am EST

I just realized I could screenshot this part...had the gall to say it and then block me !

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Update by Latoyahsv
Dec 16, 2017 12:15 am EST

I am sorry...but this witch came for me...uninvited !

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A
8:25 am EST

Letgo fake l. o. l dolls purchased.

LOL Dolls are the most popular gift for girls this year, and they are IMPOSSIBLE to find. I found a seller on Letgo and purchased 8 surprise balls for $125.00
Upon returning home my daughter opened one because something was jiggling inside, which should not be. Upon opening the doll and accessories we're ALL FAKE! It was beyond obvious, because we have 11 REAL dolls. The paint came off as soon as it was touched and eveverything about what was inside was cheap and fake. I took photos side by side of a real doll, accessories, packaging, and guide and respectfully explained it to the seller who has an entire back room of popular, FAKE toys! He told me I could "exchange" the dolls, but I want my money back which he refusses! This man is committing a CRIME by knowingly selling fake toys to desperate parents trying to make their children happy for Christmas! Please help. His user name is "Michael" his address is 98 Leetes Ave. West Haven CT. He is scamming people on a daily basis and now im out $125.00 and have no real dolls for my daughter for Christmas because I spent all my money on FAKE ones! I don't know if the police will help me or not, but the company who makes LOL Dolls will certainly vouch that the dolls he is selling a fraudulent.
My name is Amy Andersen [protected] Wallingford, CT
[protected]@yahoo.com

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Latoyahsv
, US
Dec 16, 2017 12:23 am EST

So sorry this happened to you...sure hope u get some resolution.

ComplaintsBoard
L
9:09 am EST

Letgo logging in

my app stopped working had to delete and install again
when put in my email and password its asking me to start selling
not showing items already posted or correct profile picture
my 64 reviews are not there. If I go the home pages i can see my correct
profile and items I have listed.
Please I don't want lose my customer contacts or have post everything
again having a duplicate post My post are under L & L Bargains
Thanks

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L
11:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo woman selling stolen property

Woman selling stolen property
Letgo keeps taking of my beware of Jenny Bocook that she is selling stolen property and she sold some to me and stole my money but you'll act like she is god. And that it's OK for her to keep selling stolen property. And kicking me off of letgo. I feel that it is insufficient for you all to revoke my right to express my freedom of speech regardless of your terms and conditions I still have freedom of speech I'm sure more people would like to know that you all allow stolen property to be sold on your website with no repercussions. But if you all feel it's more important to protect a thief then a taxpayer then I will inform local papers.

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10:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo prescription drug sold

A seller by the name Kathy in Howell, NJ sold the prescription only drug restasis to a buyer. Selling this could cause serious injury and should not be allowed.
Although I reported this to Letgo (it is on their list as a prohibited item) nothing has been done. Kathy's account is still active and there is a person out there who could be in serious danger.
Funny how Letgo deleted accounts for the dumb minor infractions but not only did they miss a prescription drug they have not taken the report seriously. Again the account is still active.
Reports are now being filed with local and federal authorities.

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A
9:16 am EST

Letgo letgo chats!

Was scheduled to buy 2 items from different sellers today and my chats with them not only DISAPPEARED but I am unable to send chats to them, nothing is going through. VERY FRUSTRATING for me and I'm sure they both think I'm just a no-show! Their chats included their addresses, obviously, and I didn't think I would have to write them down so the info is gone AND I can't even send them my phone number to let them know and to ask them to call me.

Very weird. Other chats with other people are there. I tried reinstalling the app, resbooted my phone, still gone

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Dawn Baker
, US
Jun 25, 2018 4:43 pm EDT

All of my chats disappeared as well!

ComplaintsBoard
W
8:51 am EST

Letgo fake ps4 controller

I recently bought a PS4 controller from a guy named chad hill and took the controller home and it didn't work so I contacted the guy chad and he gave me the run around about the product saying it was new! Turns out the controller is a fake Chinese PS4 controller doesn't work on PS4 ! Long story short he gave me a good rating and then blocked me and changed his name to KIRK akron Ohio beware!

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1:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo product #

On 12-7-17 I was surfing your site and I found a car that I was interested in.I contact the person that was selling the vehicle.She request that we exchange emails to communicate, I did as asked.1 hr later I received an email from a Hailey Michelle, she said she was in the military and had to negotiate by ebay to transfer the car, title & registration, therefore I would have to send the amount for the car thru ebay, they would in return deliver the car to me once payment was received.Thank God I did my due diligents other wise I would have been out of $1000.I contact ebay, now I'm letting you know there is a scammer utilizing your website.

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J
5:27 pm EST

Letgo post being discarded because being a duplicate

Hi I am selling a baby sheep mobile and my post has been disregard for duplicate post. I have not post twice on this item so why is it being disregarded? I would like to see proof on your end for my post being a duplicate. I don't appreciate for my post being diregarded for false information. Do not disregard my stuff. My items are usually baby stuff. I'm trying to get rid of my daughter's old stuff that she doesn't use anymore

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C
2:23 pm EST

Letgo small freezer

Bought a small freezer from James Oliver on the let go web site.
I called him the day he delivered it to let him know it was not getting cold.
He told me to put a heater on the motor to possibly help the Freon.
Didn't work.
Called the next day told me he would come by and look at it the next week.
Haven't heard a word since.
This all took place on Dec 2nd.
Would like to get a refund.

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V
11:55 pm EST

Letgo someone scammed me

Why do you let people make accounts without showing real identity proof . I shipped out a phone for 600$ and I never received my money . I have all the emails and receipts showing I did my part by shipping the phone . I received several different emails saying different things and all I'm asking for is my money back or some type of money . I'm left with nothing now no money and no phone . Please help

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takecareofyourself
, US
Dec 12, 2017 1:18 am EST

You are 100% at fault for shipping someone an item without getting the money first. Does any retail store give the customer the product before they pay? No. It's common sense. You are at fault. It's bad customers like you that think you can do no wrong that I would never participate in a buying/selling website where my real identity was given/shown. You cannot make others responsible for your errors.

ComplaintsBoard
M
6:13 pm EST

Letgo letgo reviews

This guy whose username is 'champs26' messaged me on a pair of iphone headphones and said 'are these still available' I said 'yes' he asked where I was located and I said 'I am currently out of town on vacation' and over a few messages he told me to screw myself and a bunch of other stuff. And then he reviewed me saying 'Not trustworthy. She tried to make me but my private part inside of hers for the thing she was selling' I have screenshots if you would like to email me I would send them to you. [protected]@gmail.com

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3:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo scarlet focusrite interface

WThe sellers name is Rodolfo Lopez from Long Beach. I purchased a Scarlet Focusrite interface. He said instead of driving all the way I can send your. Item if you pay for the shipping. I paid in full and added money so he could ship the item. It's been over 2-3 weeks and I never received. He never answers my messages and continues to sell. What can be done?

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takecareofyourself
, US
Dec 12, 2017 1:19 am EST

You taking a hit and be smarter the next time...

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L
1:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo my wedding dress

I was recently contacted saying that my item was discarded due to a complaint of low quality... Low quality? It's a mint condition, worn once then professionally cleaned and packedged for storage, no stain's, rips, tears and it originally cost me $1200 dollars. Who ever flagged it was completely wrong. I didn't even take it out of the air sealed, plastic container that it's in to take new pictures.

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takecareofyourself
, US
Dec 12, 2017 1:20 am EST

You cant even see the whole dress, the picture is low quality. Wake up!

Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Contact Letgo customer service

Phone number

+1 (347) 433-8912

Website

letgo.com

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