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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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G
11:25 am EDT

Letgo jayco eagle winnebago/ rita shannon/ scam

I found a 2000 Jayco Eagle motorhome for sale in the Savannah, Georgia area letgo. I responded on June 19, 2017 and Rita Shannon asked for my email address saying she posted it for her sister who would contact me by email soon. I was contacted by Sarah Walker, sarah.[protected]@aol.com, 3018 Paddock Rd, Omaha, NE 68124, who said she was the sister and that her husband had recently died, she had sold her house and moved to Nebraska to be with her mom, and she wanted to get rid of the motorhome as the memories were too hard. She sent me many photos and even the VIN # when I asked for it. She said she wanted to sell it through Amazon to protect us both and that if I gave her my name and address and phone number she would have Amazon send me the information. I received paperwork on June 21, 2017 that said Amazon Buyers Protection - Order ID # [protected] paperwork with instructions to send funds to Amazon Financial Agent Darlus Rodgers, 4433 Washington St NE, Minneapollis, MN 55421. The instructions said I should say I was sending the MoneyGram to a friend or relative to avoid transfer fees. I googled Amazon and found a different customer service number than the one provided on the paperwork. Amazon said the order # was no good, nor was the customer service number. I hope you will remove this person and block them from the letgo website to keep anyone from getting scammed by this. Gail Brantley, [protected]@aol.com

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7:04 am EDT

Letgo letgo/this user name nikki in letgo from michigan took my lv bag just drove off

Horrible experience in letgo user name nikki a blonde hair chick. Maybe estimation of age between 20-25 or maybe older 25-30. I got victimized of this scammer fraud. We agreed to meet up because she said she will buy my lv used bag for $700 even it was listed for $695 in letgo app. We planned to meet inside dicks sporting goods at 3:00 pm but we end up meeting outside just in parking lot between that store and party city. She said she don't have a car she will just borrow a car but who knows whatever maybe she said that because her intention is bad like what she did. She was driving an older jimmy red car! This person is a scammer and bad behavior that needed to get caught. This incident happened between 3:05 -3:10 pm macomb mall parking lot in roseville michigan. I went outside of her car and showed the bag while shes inside her car. She checked the bag if everything is good. She said "this looks brand new" and I said, yes it is and I like it but im selling it, I thought she will pay me as she was moving around like reaching something but then suddenly smile a little bit and just said "thank you" and just drove away. After few minutes of incident, I wanted to send her a message but she blocked me. I was blocked but sometimes it shows "send message" so I had to type quick and send but I don't know if she can read it though because she blocked me. I have a picture of her and also proofs that we chatted. I don't have her phone number as not allowed in letgo but the communication we had is in letgo. She just changed now her location st. Clair shores although I have a screen shot it was charter clinton township and maybe will keep changing. I hope this person will really get caught as she might victimized other people.

I am complaining of this because I demand justice and I am pissed that some people out there taking advantage of people. Pls. Be aware anyone that don't trust anybody that you don't know of and if you are selling your used items, pls. Just do your meet up in the police station its safer that way.

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2:13 am EDT

Letgo person/ elizabeth reidy/chabela elizabeth

She is telling everyone on letgo that she low income and has very little when she trying to finish her other side of house plus has more in her house then a person should have its degrading to america that she should be allowed to continue plus she has her fb on public so the public also has been bringing her things as well...shouldnt she be stopped shoulnt the real ppl needing the help get it?

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12:46 am EDT

Letgo letgo

I have said something three times now about people saying either [censored] me or [censored] my life or for me to [censored] because of an offer i gave them or me asking them if they wanted to buy something, and you have done nothing about it i am tired of this behavior. So you either take down shilo m.'s acount or i will make sure ypur app gets taken off of the play store. I am not going to tolerate this anymore if there acount is still on there by sunday i will make sure you are off the play store and every other srore.

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6:33 pm EDT

Letgo is a person scamming

He puts a phone for sale for $260 you send the payment for to 260 in he'll block you in let go and then he goes to the next day or two and post the item again 260 she asked you for your email your name for your address he sent you a text with some bogus phone number [protected] this is the number he Sen, hi text with you back in foth telling me about that phone a lock the hi fake $900 and can be connected in an any carrier

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3:07 pm EDT

Letgo review to be removed

on my account 'POkiri' reviewed on my account a very inaccurate negative comment. He states that my responses were slow, I'm untrustworthy and we chatted over a long inquiry; however I messaged him June 20th and this sale was resolved in less than 24 hours. That's not a long response time as people work have kids and cook and not to mention sleep. I also did not have a long conversation I asked the GB size and I gave me offer which he believes I wasted time. I have my messages on my account I can screen shot if needed. How can he even say I'm untrustworthy he has never purchased anything from me nor did I say I was going to buy and not show up. I asked a couple questions and he was not happy w my offer in the end and gave me a bad review. This is not accurate. if I did take long and I did carry the conversation for a long time and then lowball then I would not be able to fight this w the evidence in my account conversation. The conversation was a total of 3 responses each- that is not long or is that lengthy. I would like this review removed off my account immediately. Thankyou.

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12:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo liliana navarro/ apple watch

I tried to buy an Apple Watch series 2 from them, and they were totally good. Met up, and I bought it. Then I took it to the Apple Store to have it checked out and they told me it was only a series 1. I texted them to meet so we could exchange back and when her husband replied, he was very rude and said it's my fault that he falsely sold me a proud that's not actually what it is, I still tried to get in contact and they blocked me on the app so now I'm stuck with a watch that I can't use. I would like this user to not be allowed to sell things on let go anymore.

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10:13 am EDT

Letgo illegal distribution in electronics

I was searching for Sega Genesis systems and kept coming across people selling "softmod" systems containing "backups" or "roms". Some even for games that are still on the market. Selling this product is piracy and illegal, which, especially for games that are still on the market, can bring legal action to the buyer as these are pirated games and not abandoneare. Many people may not know this.

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A
Anita Bawnghit
, US
Jun 21, 2017 11:22 am EDT

You must be a blast at parties

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R
11:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo complaint about letgo discrimination against disabled war vet

My name is Reginald Drummond I'm a 48 year old disabled war vet I served for the United States Marine Corps from 1988 to 1992 serve two and a half years in combat in Iraq in the Gulf War came home injured lucky to be able to walk so here's my problem I'm sitting in my attorney's office after having numerous conversations or numerous post sent to you in regards to how come you guys can't get the picture order right I've been asking since November 9th of 2016 never once have I ever gotten a honest answer two since I started getting upset about the fact that you guys are costing me a lot of money because you can't get the pictures right and you don't seem to understand how important it is when we post our first picture that's the picture we want people to see some of us have been able to start a small business with you guys because of the way you're able to advertise for us my concern is that you now lost the incentive that you had when you originally started this here in Canada now you don't have that anymore you've got a bunch of lazy people who consistently say sorry and don't know the meaning of it somebody needs to teach them that sorry is not a word it's an action and actions speak louder than words and your staff have done nothing but disrespect me over and over and over again now they've got to the point where no matter what I post they discard it they don't even read the ad if they see a picture that looks like another picture and they're not the same picture they look it's the same picture of the same room with the same products but it's a different ad instead of you reading the ad you just discard the post so I spend all day trying to post something and can't do it I open up a different account with you guys and I'm able to post everything I want and it gets posted immediately when I post on my account it doesn't get posted for hours and hours and hours but yet I'm posting from the same phone just to a different account in the same city in the same location and I'm able to get my post posted immediately but if I do it through my account where I've been complaining to you guys about the pictures and how you guys have been upsetting a lot of people on letgo there's over 3, 200 people on Facebook complaining about the same thing with you guys and I told you guys that we had we'd gotten an attorney to look at this and he says that we have no no problem filing a class action lawsuit against you guys for negligent you are consistently making major mistakes and costing people money I understand that this is a free classified site but don't offer a service if you can't provide it and you may be able to do this well in the United States but you don't do it well here and if you have a problem here and this is the first you're hearing of it then don't blame me I've been trying to tell you guys since November 9th of 2016 that you had a problem and now it's got to the point where you guys don't even want to hear from me anymore you won't even let me post anymore but yet you haven't told me I can't use your site anymore you just don't post my post so tonight I did this with my attorney here so he could see what was happening guess what you're in some serious trouble and I will be filing a lawsuit against you my phone number is [protected] again I'm a disabled decorated war vet silver star and a Purple Heart okay Purple Heart presented to me by President Obama by the way so understand me that don't think that I don't have friends that I can't make enough noise that I can't cost you 15% of your clientele and 15% of your clientele is going to make you stop and go s***should listen to this guy we should have helped him we should have done something but when people find out that this is the way that you treat disabled war vets let's see how that goes for you you have my phone number and there's no reason why you shouldn't contact me and I mean like within an hour not going to happen just like everything else with you guys nothing ever happens I've been asking for you guys to call me since November of last year you make me sick you guys hide behind your internet like it's a big Shield you know I promise you you're not going to be able to do that with me and Court do you know what happens to companies like yours that discriminate against people like myself turn off for me to get by with PTSD Gulf War syndrome a broken back 24 titanium wires holding my skull together and having to deal with people like you makes me sick to my stomach have the courtesy if you can find that absolute one or two minutes wrote you're so busy day of doing nothing besides sitting behind the screen and you tell me why this is happen to me because nobody else wants to tell me anything you want to lie to me you want to pretend to apologize but you do the same thing that very next day so you don't mean it and you don't know what it means stop saying sorry you don't know what it means and you don't mean it and your staff need a very very good lesson in manners

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Gold_Star_ Wife
Toledo, US
Jun 21, 2017 10:45 pm EDT
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I have no idea what I just read! It would be beneficial if you could reorganize your thoughts, add in the much needed punctuation, and re-post it so people can figure out what you are trying to say.

You sought out an atty because they "can't get the pictures right" and they are deleting them?
What does being a disabled war vet have to do with any of this? Are they refusing to allow you to use the service because you are a vet?

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8:10 pm EDT
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Letgo money due to me being kept

Carly Rae and I agreed on a price for a headboard. We've communicate all day (see my chats). I arrived, She says she lives upstairs and wouldn't be able to help me carry the item. She failed to mention that earlier that she lived at the top floor. She dismantles it in the hallway. I carried it in the rain piece by piece. I gave her $60 for a $50 agreed upon item. She keeps my money saying she deserved a tip for helping. She unscrewed 6 bolts which I helped. I felt intimidated as she had her boxer mixed with bulldog by her side. I felt ashamed and mislead. I wanted to ask for my change but this woman and her dog is bigger than I am plus I was in a neighborhood that I was unfamiliar with and I didn't want to make things worse.

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6:33 pm EDT

Letgo payment

Does it make sense to tell consumers that the safest way to.make a teansaction is through meeting with cash only? I think that is the idiotic tip i have ever received. Rather than making an online transaction feature through something like paypal you promote induividuals to meet in an undocumented location. This is a major flaw in your software system

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12:08 pm EDT

Letgo a false review I was given

I'm going to try to make this short. For five days I worked with this "lady". She asked me to negotiate ( she tells me that doesn't mean to drop my prices) So I negotiate. Then I don't hear from her for awhile so I left a review because she was bring so flaky by having me drop prices and then try to meet her.. She got back to me immeditaly. In the course of us talking I gave her too much information about myself. I told her I might have early MS. That will come into play later. So after I gave her the review she gets back to me with her friend has leukemia etc etc. but she still want the items. So I deal with her again. Same thing happens . I don't hear from her. Finally I hear from her and she wants to meet. Told her I have a doc appointment and am free after that. Next thing I know she's telling me that her boyfriend told her to pack up and they were leaving the next day for a week or two. She asked if her sister could pick the items up. All of this was so strange to me. Then she asked if I accept PayPal and I told her I didn't. Then once again silence . oh she also tried to get me to go off site with her phone number and I told her I wasn't comfortable with it. Anyway, I was sick of her and her excuses . So I reviewed her. She blasted me. Told me I was vile and despicable and to go be sick someplace else and non stop cursing. Its all logged on letgo. The name she used to deal with me was Lolli. Then when she was harassing me to death, she changed it to Lolliloveness because it showed the swirltch. While was she ripping me to shreds, she asked to buy one of my other items! Maybe she thought I couldn't see it was her because of the new name or she's crazy. The thing is she did Rip me to shreds. She was awful. The thing is is that she left me a completely untrue review and its the only one I have . So it looks super bad on me. I tried to have you guys verify it because you will be able to see how untrue it is, but nothing's been done. Since that review has been posted, I've had three people ask if items are available . I tell them yes and I don't hear from them again. I believe this malicious untrue review is hurting me. If it isn't taken down soon I will just leave let go. If you go through the conversations, you will see she's not there. I had to block her in the end because she wouldn't stop. Could you guys please look into this and get this review, down?!

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8:00 pm EDT

Letgo regarding a review on me

Someone by the name Trina Spears posted to my site a review...which was not a good review. I do not know this person and have not done a business deal with her or a sale. Could you please find out more about this issue and then remove it from my site . My reviews are very important to me. I try very hard to always do the right thing with everyone. What she stated about me is not the person I am and this upsets me.

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3:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo michael khors purse

I Bought this purse from the MK website for $400 but it is flagging it as a duplicate and I know for a fact is not a duplicate I need to sell this to pay for my bankruptcy and I need it to sell fast please help me resolve my problem. I am trying to sell a bunch of name brand items but if they keep getting flagged as duplicates I'm not going to be able to sell it. Thank you for your time.

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10:32 pm EDT

Letgo car : bmw — x5-2006-3.01 awd suv

It happened on May 28, 2017 : I sent $1500 for the price that car was listed and another $1500 for shipment. I have not received any car and any refund.
I want to report that letgo scam member identified with the listing as : ( Car ) 2006 -- BMW-X5 - 3.0 or precisely as [protected]@gmail.com
I have all the payments receipts where the scam artist was asking me to send by MoneyGram.

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Update by Guichard Chery
Jun 19, 2017 3:52 am EDT

It happened on May 28, 2017 : I sent $1500 for the price that car was listed and another $1500 for shipment. I have not received any car and any refund.
I want to report that letgo scam member identified with the listing as : ( Car ) 2006 -- BMW-X5 - 3.01 or precisely as ashleymcbride098@gmail.com
I have all the payments receipts where the scam artist was asking me to send by MoneyGram.
I don't know if I have to go to Oklahoma State, where they were asking me to send the payments to ask the concerned authorities to help me get my money back from those con artists.
Here's the first $1500 information that I sent from New York by MoneyGram​ transfer :
On 5/30/17
I sent $1500 by MoneyGram
To receiver name : Robert G. Zapata
Reference # : [protected]
Expected destination : Oklahoma State (USA)
Address of : Robert G. Zapata
4320 S. Louisville Ave.
Tulsa, Oklahoma 74135 (USA)

Second $1500 information that I sent from New York by MoneyGram transfer :
On 6/2/17
I sent $1500 by MoneyGram
To receiver name : Bryan D. Miller
Reference # : [protected]
Expected destination : Oklahoma State (USA)
Address of : Bryan D. Miller
2316 Grapevine Dr.
Oklahoma City, OK. 73130 (USA)

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12:48 am EDT
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Letgo need history of a transaction, urgent

My son son sold an Xbox on let go in Vallejo, some point later he was kidnapped after they invited him in and said if your mom is a rat he would be violently molested. He does has several personations but still lives I was told. I can't remember the date or address, for what I'm about to do don't try to save him unless your concerned about what happens to people using your service. I am upset. The phone number is [protected] and I am the account owner. His name is or was Alex Ruiz and he's 14 years old now. The selling price I think was $220.00 and he got shorted. On these people I will run professional deciet and have their every moment gone over if I can't get him back and I will get them what they deserve. He is a child that had attention from bph and dapo and many have done their research. I need this address please respond urgently. [protected] because of re routed emails and an illegal switchboard please make sure I am reached authentically, not a paid actor and I am not crazed. I need this information to resolve

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Update by Agent007sloan
Jun 17, 2017 3:20 pm EDT

Seeking address of buyer in Vallejo for an Xbox for 220$ only received 180$ To phone number [protected] in 2016. Under Victoria Sloan or Alex Ruiz I don't know if my son used my name for the account he may have used my social. Please call me at your earliest convenience. [protected] they didn't want to only buy the Xbox and I need to find this history.

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12:30 pm EDT

Letgo pallets

I met a lady the other day about pallets I was giving away. The meeting didn't go well. She was very rude and said i swore at her in her review of me. It was a lie. She blocked me and I blocked her but I forgot I had my address in the conversation. I would like to have it deleted. I wasn't sure if I deleted on my end if she would still have it on hers. I would like it removed asap. Her name is j papp and she has her finger nails as her I'd picture .

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11:56 am EDT

Letgo reporting buyer fraud

Sam newell is asking that I text to discuss better. I sent a text. I received the following message: I will love to send you a certified check for my payment and you will have it within 4 days, and I will make arrangements for the pick up as soon as you have your money. I need you to provide your price: name: address: city: state: zip code.
I refused to give my personal information, but I am worried that I gave my phone number.

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12:12 am EDT

Letgo a guy stole my phone

a guy came to my residence to purchase a fan. i had left my cell phone on the top of my mail box and he stole it. i contacted him telling him i had him on camera and to return it or i would contact the police. he said i could come get it but i'm not sure if he gave me the correct address because it's in another city and i don't want to go on a wild goose chase. if you look at my account you will see the messages between him and i and trust me i did not leave my box in a box. he stole it and i know he did it on purpose because he turned it off!

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8:53 pm EDT

Letgo user on letgo sold a counterfeit item, the user sold an iphone which was defective and doesn't answer on the application to get a refund

I bought an item on letgo that was defective and I haven't gotten support from the apps users. I bought an item on letgo but was defective. The listing of the item on letgo didnt described that there was any problem with the phone but the screen on the iPhone flickers and user doesn't answer back. I've tried to get support from the app but I haven't gotten an answer and I've been scammed by the app

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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+1 (347) 433-8912

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Use this comments board to leave complaints and reviews about Letgo. Discuss the issues you have had with Letgo and work with their customer service team to find a resolution.