Menu
Letgo Customer Service Phone, Email, Contacts

Letgo
reviews & complaints

letgo.com
letgo.com

Learn how the rating is calculated

4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Letgo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Letgo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Letgo reviews & complaints 1162

Filter reviews by rating
5
4987 reviews
4
1 review
3
2 reviews
2
2 reviews
1
5 reviews
Sort by:

Newest Letgo reviews & complaints

ComplaintsBoard
A
9:28 pm EST

Letgo iphone 8 plus gold 256gb

The letgo user selling this item was situated in Kenora ON, and the only way for myself to receive this phone was through shipping. The deal was he sends me shipping confirmation through some internal mail room, and id receive update emails about shipping that was supposed to come through purolator by monday, dec. 4. when i recieve shipping confirmatioon i had sent the money... $500. the day of he stopped messaging me.
his name was apparently Michael Chasson, from northwestern Ontario. if there is any other way to report him to get my money back please let me know.

Read full review of Letgo and 1 comment
Hide full review
1 comment
Add a comment
T
T
takecareofyourself
, US
Dec 12, 2017 1:21 am EST

Be smarter next time.

ComplaintsBoard
C
2:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo looking for gold chain

Seems to be a lot of fulse advertising going on when I go to meet up with these people there no show one young man tried to sell me plated gold as solid. Then there's another young boy pointing a gun at you in his picture. Do you not over see your site? Then when I return home and mail them they block you. I've reported most of them and still see there ads on your site?

Read full review of Letgo
Hide full review
ComplaintsBoard
R
4:35 pm EST

Letgo scam and got robbed

Date: December 03, 2017
-client name is Alek West

We able to meet face to face in an apartment that he said he was living and he keeps telling me that he will just try to plug in the computer (iMac 27' late 2013) in their house before he gonna pay me so I waited for about 20mins and no one is coming out of the house and found out from the neighbor that they don't know the guys talking about. So maybe they went to other doorway and run out in a car and leave.

My question is if possible you could trace the i.p address of the phone he is using the fake account he made in letgo.

The exact account he make is : Alek West

you can email me in : [protected]@gmail.com

i hope you could help me as soon as possible
thanks

Read full review of Letgo
Hide full review
ComplaintsBoard
B
4:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Letgo harassment

My ex keeps making fake letgo accounts and harassing me. I had to go file a restraining order yesterday and was granted one. Can you tell me if these accts were made under the email [protected]@gmail because I have court on Dec 22 and want to show the judge its him because I can't really prove its him because they are fake names. Please [protected]

Read full review of Letgo and 3 comments
Update by Blahblah1234
May 03, 2018 12:27 am EDT

This man is such a pathological liar that he’s even going to the extent of denying his religious background as a Jehovah’s Witness, a religion he’s always been since he was a kid, to lie to the courts and say he’s not just so he can spitefully take our children on holidays when he knows he don’t celebrate. He told me the night I met him up until the first court case for custody in may 2016 he was a Jehovah’s Witness then all of a sudden he wasn’t when we were discussing holidays with the mediator. He told me when we were together his mom switched to that religion and the rest of his family shunned them for doing so. He wouldn’t even come to my house for Christmas or any holiday because he didn’t feel comfortable being there. I missed Easter with my kids and won’t even be able to spend mother’s day with them. He asked for fri-mon for his child bonding schedule. So he gets them on mother’s day my day and Father’s Day his day both on sundays. We have to go to mediation for holiday schedule and he’s going to continue to lie about his religion. Why take the kids to be spiteful on holidays when you do nothing for them. My son tells me he does nothing. Christmas birthdays Easter etc my son said nothing. I have Easter egg hunts activities and all types of stuff for the kids. They do something for all the holidays at my house. I didn’t celebrate Easter this year because I was bummed out because my kids weren’t here to celebrate with their family that does celebrate.

Update by Blahblah1234
May 03, 2018 12:10 am EDT

If I could afford a lawyer I would’ve had my restraining order along time ago.

Update by Blahblah1234
May 02, 2018 11:55 pm EDT

I also had to switch my kids pediatrician because he not once but twice threatened my kids dr with physical harm. The first time because he wanted our sons medical records and the office told him they needed the proper legal papers from the courts to give him access to those. All the medical assistants in dr darshan Patel’s office at new life medical group in apple valley and the dr told me they were scared. Then in April 2017 my son was hurt when he walked in front of a swing and his lip got busted. I took him in to be treated and he was and was discharged. I told David what happened at the child exchange the next day. I go in on Monday to take another one of my children in for a routine dr appt and the dr came in mad at me telling me that over the weekend David called into his answering service impersonating himself as dr David magana and him not thinking about that name called David back. He told me that David not only threatened to call the medical board on him but threatened him with physical harm if he did not report me to cps. The dr proceeded to tell me that he was considering dropping all my children from his practice at his other location in Adelanto ca, because David is not only affecting his practice but also his family and he was scared to death of him and that David could walk into his office and hurt or kill him and he don’t even remember what he looks like because he never cAme to any of the children’s appts. And refused to call the police because he didn’t want to get involved. Then told me if David did one more thing he then will drop my kids as his patients. And if he did that, no other pediatrician in the high desert would take my kids as their patients. So after I left, I called my insurance and asked to switch drs for darshan Patel failing to protect me and all my children. He had my children in his care while doing this over the weekend. And this is the kind of man the court system wants around children. The dr wouldn’t make a police report nor would he respond to my insurance when I filed a complaint against him for David’s psychotic behavior.

Update by Blahblah1234
May 02, 2018 11:31 pm EDT

And also my first case was dismissed for a restraining order because the court did not inform me that I had to turn in my evidence when I filed. So due to lack of evidence my case was dismissed. The second court case was for custody and we were both granted joint legal. This one got dismissed because he is a pathological liar and he knows if he makes fake accts on these selling sites online on fake accts on social media, all he has to do is lie and deny it was him. He’s been trying to ruin my life since 2015. Calling cps on me non stop making false reports on me. The first one was made the day after I broke up with him. He has a history of this pattern of behavior stalking, harassing, and hacking into his exes social media accts. The judicial system where I live don’t listen and are letting him get away with this. He also made fake Facebook accts writing my friends slandering and defaming my character. This man is nuts. The judges might be letting him get away with this but I’m not. He wrote me tonight on the county court website for parents to discuss their children telling me he was going to tell the judge about my complaint which is 100% true and then had the nerve to threaten to sue me. Go ahead. I have done nothing wrong. He’s been trying to sabotage my life for 3 years now. Making me sick. His own family told me he was nuts but are too afraid to come forward. His ex told me he’s nuts and was stalking her too. He made his bed so now he needs to sleep in it. Should of thought about what he was doing before he did it. Told me employers won’t hire him because of my complaint. That’s not my problem. I’m one exhausted tired woman getting tired of being bullied and intimidated and threatened by David Magana. I hope no other woman on this planet ever has to deal with him ever again. Or they see the red flags faster than I did and run for the hills

Update by Blahblah1234
May 02, 2018 9:27 pm EDT

There’s like 7 ppl who are his ex coworkers from rent a center who also were going to file restraining orders on him because they were scared for their lives. Contact rent a center on 7th in Victorville and main in Hesperia and ask the store managers who told me this info. My landlord and her husband also told me that they were going to obtain one because he kept calling them and threatening them and calling her a cripple because she’s handicap and needs canes to walk on both arms. He’s a horrible human being.

Resolved

I just want it removed. The person im talking about keeps replying with nonsense telling my private business. Please remove my complaint online. Thank you.

Hide full review
3 comments
Add a comment
H
H
Hskdkfjhebskejhdbd
, US
Mar 31, 2018 9:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Can an admin please remove or put (protected) for the email address xxxxxx@gmail. Or better yet delete this topic all together. The person that posted this, lost in court again for the third time on false accusation. Thank you for your cooperation.

B
Author of the review
B
Blahblah1234
Victorville, US
May 02, 2018 9:22 pm EDT

This is the ex that was stalking and harassing me. The judge didn’t grant my restraining order because he kept making the accts under fake names even though after filing this complaint I had more proof it was him. The judge didn’t look at all my evidence either where he was sending me emails from that exact email he wants removed threatening me with death threats. It’s not a false accusation he lies about everything. Neither of us won in court. And he commits perjury in all court cases. He should be in jail.

H
H
Hskdkfjhebskejhdbd
, US
Jun 15, 2018 3:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Alicia Kenerly needs to be checked in to a mental hospital, she had an abortion when she was a minor and she blames her mom for it.

H
H
Hskdkfjhebskejhdbd
, US
Jun 15, 2018 3:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Baby killer.

ComplaintsBoard
B
10:35 am EST

Letgo service

I am complaining about you guys you took my product off of let go and it was just a freaking vape I mean come on now I can't even sell a freaking vape this shut is just ridiculous then I have been flagged like seriously wtf is wrong with this picture if I had to rate you guys it would be a negative 1000 because that is just rude and uncalled for for flagging me and saying I was trying to sell drugs and medicine

Read full review of Letgo
Hide full review
ComplaintsBoard
B
10:06 am EST

Letgo post has my number

https://us.letgo.com/en/i/silver-iphone-8-with-pelican-case-call-tl-hidden_ef47ee84-cf7e-4947-9cfe-4eaace4d0125
This post was made and contains my number as one of the pictures! I did not post it and I keep getting calls, please remived this post! I keep getring unsolicited phone calls and texts and I need it to stop. I dont see why let go does not have protection against this.

Read full review of Letgo
Update by Blake McLemore
Dec 01, 2017 1:09 pm EST

https://us.letgo.com/en/i/silver-iphone-8-with-pelican-case-call-tl-hidden_ef47ee84-cf7e-4947-9cfe-4eaace4d0125

TAKE THIS POST DOWN I KEEP GETTING PHONECALLS BUT I DID NOT POST THIS

Hide full review
ComplaintsBoard
S
12:37 am EST

Letgo iphone 7 plus

I was trying to sell a brand new iphone 7 plus on letgo and had an offer on it. Met up with the person who's user name is Mr.205 and he ran up with his hands in his pockets of his sweatshirt because he had a fun and said it was just his wallet and then he handed my boyfriend the money for the phone which may I add was all fake and snatched the phone out of my boyfriends hands and ran. We got the police involved and filed a police report. I will not be using letgo ever again due to this experience and because of all the sketchy usernames which sounds like they are going to rob someone like they did me today.

Read full review of Letgo
Hide full review
ComplaintsBoard
W
5:14 pm EST

Letgo harley davidson leather vest

Hello my name is Wes Murray. I recently joined Letgo and like your site. I found an item I liked and contacted the poster. Her User name is Andrea H. agreed to my price for this item of $20. I told her I would meet her after work. She told me to call her when I was on my way. I did this a couple of times but she never responded. Now I see the item was sold.

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
R
10:21 pm EST

Letgo a review

I was just review by a person named tiff every thing she said was a lie i have a five start rating please look into this and take her review down In her review she says that I took to long to respond in that I led her on I have pictures showing that I message her right away and she denied my offer and then I found another one so can you please help me I would gladly appreciate it thank you..

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
J
8:47 pm EST

Letgo product of sale

Hi I would like to make a complaint about a suspicious scam on a purchase someone made from me. The individual sent me a check larger than the amount I requested. I trusted an individual stating that the extra amount was going to be used for me to give to someone because they were going to use it to pay a mover, and had the item they purchased from me. I told them that the date they requested wasn't possible because my bank puts out the deposit in increments. Now they want me to send the money back via iTunes cards. They told me that I could still keep the money they used to purchase my iPhone but strangely they aren't giving me a place to ship the iPhone, . I told them I wasn't comfortable using an iTunes cards and I would be happy to send the rest of the money back to them via my bank but he's being insistent that I use an iTunes cards and no other methods. I don't have the chat available anymore unless there are ways to pull it up so I can show you which user. I do have the person's texts as proof. Please contact me as soon as you can so I can get this situation handled because I'm worried that once I give him back the money he will bounce back the check he gave me for my iPhone, and have me deal with inconveniences. I already alerted my bank, thank you

Read full review of Letgo
Hide full review
ComplaintsBoard
P
11:32 am EST

Letgo potential scam

I posted an item for sale (Canon camera) on 11/28/17 and shortly thereafter I received a request from "Patrick Cohen" to text more pictures of the item to a phone number [protected]. A short time later I checked my messages on the app and the original message sent to me by Patrick Cohen was deleted and it now says "account pending moderation". I am concerned that Patrick Cohen is not a real person and is asking sellers to text to his number under the pretense that he wants to buy an item. He then gets their cell phone number for who knows what purpose.

Read full review of Letgo and 1 comment
Hide full review
1 comment
Add a comment
A
A
alicsutton
Houston, US
May 22, 2019 1:12 pm EDT

I had the exact same thing happen to me to day for a phone I was trying to sell for $200. The exact same thing happened. They asked for the cell number, then requested more pictures, then offered to pay thru paypal, then the "Pending Moderation" thing happened in Letgo account. They've since stopped responding to texts.

ComplaintsBoard
I
10:05 am EST

Letgo robbed (engagement ring)

Letgo need to start screening people more thoroughly, (Background checks) not just from social media! My name is ivone, I had posted and item on letgo in november 2017, for the first time and my last.. I was selling an engagement ring for $850, retail price was $2300 due to the holidays approaching and wanted the money for presents, roger, no last name given [protected]) is his cell phone number, he contacted me (Roger) by phone and messages saying he was very interested in buying the ring for his girlfriend for christmas, said he only had $740, and I did accepted his offer, so we planned on meeting up friday night november 10, 2017, at his place of employment (A church on greenwell spring road in baton rouge) he sounded very polite and well mannered over the phone... So me and my fiance met up with him, at the church, talked for about 5 minutes about the ring and his plans, after talking he wanted to look at the ring, said he wanted, but he was waiting for his girlfriend with the money, so I took the ring back, had it in my hands (Ring plus appraisal), the 3rd time he asked if he can see it because his girlfriend was around the corner, I said no let's just wait til I have the cash in handy, then we will exchange, waited a couple more minutes, and he just bolted with my ring, my fiance and I started chasing him, but no luck i'm 48 and my fiance is 51, with a metal rod in his leg because of a motorcycle accident, and roger was in his teens or early 20's... So I called the baton rouge police department to file charges on mr. Roger, police officer (Roberts) pull up his name and picture, through the phone number and by his description, come to find out he has a history of doing this (Robbery, theft) if letgo would have did their job or better by screening the people they let join, (Background check) instead of social media this would of never happened, (Being robbed) and if I knew this information the police man gave us we would of never met this man, and put our lives in danger, this man could of had a gun or friends to ambush us for the ring and we could of gotten hurt if not worse, (Police report # [protected] officer roberts)... Roger has to be a special kind of stupid or [censor], the ring he stole from me he was trying to sale it on letgo, when I confronted him about it, he deleted the post on letgo (The same ring he stole from me)! Letgo I hold you responsible for the theft of my ring, I suggest you make this right, I don't have my ring, or the amount of money I was selling it for, (Christmas for my kids), I will not longer post on this site, buy, or sale o will delete this app off my phone! Letgo should be held accountable, and should reimburse me for the amount of the ring $2260!

Read full review of Letgo
Hide full review
ComplaintsBoard
M
6:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo acer laptop

I was trying to buy a laptop for this lady and we made a deal and all the sudden she was like didnt we have a deal on something else and you never showed she goes to say your from youngstown right . Then before i could respond she blocjs me . I am not from or near youngstown . I sent feed back its not showing. Coan you relay the msg to her its not me . Iam not from youngstown

Read full review of Letgo
Hide full review
ComplaintsBoard
A
8:18 pm EST

Letgo bought a used hard drive that wasn't formatted

So I bought an ssd that the seller assured me was formatted. I went to do a clean Windows install only yo have it boot directly into Windows. It opens up to this kids desktop. Which has the usuals you'd expect Minecraft, steam, utorrent, and a PORN folder. And a not well hidden one at that. So I formatted it and went on with my day. I figured I should tell the kid so he knows for next time so he's not selling hardware with personal data on it. So I sent him a message which may have been a little rude. But least asking for a refund or anything I just figured he should know. He then changes his review of me that was 5 stars to 1 star. Saying I was rude and saying I was lying. He then proceeded to call me a "boonk [censored]" so I blocked him and now I can't review him. So all people see is his side of the story even though I was looking out for him. There was probably no sensitive information on there and I didn't go looking. I literally saw the desktop and Windows pop up when no went to restart so I could format it. I know it was his because there were like thumbnails from selfies he saved to his desktop.
I reported him I just wish letgo would let me review him so I don't look like the [censor].

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
T
2:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo iphone

Hi last Thursday I paid for iphone 6plus and some how Mary McDonald got my bank details she paid British gas gifgaf and many more things in total round 500 went from my bank which was savings for my grandchildren Christmas presents this needs to be looked in to asap my bank Santander fraud department are looking in to this Iam in I'll health myself now I was left with no money letgo should take action against Mary McDonald

Read full review of Letgo
Update by Tracey Rendell
Nov 28, 2017 6:23 am EST

Hi I've not heard what's going on about Mary McDonald and phone that never was i think letgo should look in to who's selling as this is not 1st this as happened on this site so what is it someone tells there friends go on to sell on letgo site as it's easy money to be made

Update by Tracey Rendell
Nov 26, 2017 1:59 pm EST

Hi I have been scammed out of lot of money from a rose McDonald on this site they took 300 pound from me and there was never any phone

Update by Tracey Rendell
Nov 27, 2017 2:00 pm EST

Her name is Mary McDonald she as taken all my money from my bank and blocked me I will get police after her and investigate how can people get away with this

Update by Tracey Rendell
Nov 27, 2017 2:45 pm EST

I would like Mary McDonald to be arrested for fraud which is what she did taken all my money out my bank how she did this is terrible I was left with no money how can people on this site letgo get away with such terrible things it's dreadfully Iam in I'll health myself

Hide full review
ComplaintsBoard
N
7:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo letgo

I keep trying to post an item for sale and it keeps denying it because it's saying I can't post an item for sale in a country I'm not in. I'm in the US have been all my life.
I'm not sure what I'm supposed to do.
My location is updated to my current location so can someone please help me to figure out how to be able to put my item up for sale? I used to love LetGo and now I'm just annoyed.

Read full review of Letgo
Hide full review
ComplaintsBoard
C
8:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo iphone 6s

I was robbed of my IPhone 6s tonight. Went to meet a guy named Justin, when I handed him the phone to look at he ran away with it. Administration of letgo needs to do a better job of screening their users. I have been a longtime member of letgo however, I will no longer use this service because of this encounter. I would like to speak to someone about this case.

Read full review of Letgo
Hide full review
ComplaintsBoard
B
3:59 pm EST

Letgo iphone 7 scammer

There was this user named CrowTech who sells iphones. We later exchanged numbers to send more pictures of the phone. He said he mailed it but it has not yet arrived and he is not answering his cell. I believe he's a scammer. I just realized his number is fake and I gave him $200. I witheld the rest of the money until my packaged arrrived and he stopped responding and blocked me from his number and on the app.

Read full review of Letgo
Hide full review
ComplaintsBoard
Y
3:26 pm EST

Letgo I was robbed. stole my xbox one

An account named christian Moore contacted me pretending to want to buy my Xbox one for $220 but he stole it his friend attacked me I have contacted the police and I have a report number for the officer it's 17-23985
They gave me a fake home address and now they have my stuff and I don't know where they may be . I even have the serial number for the console it is [protected]
Also the address they gave me was
2722 Kingswood Blvd
Grand Prairie, TX 75052
United States
I had around $300 worth of items but tried selling for $220 his account picture was of a sky with a bit of a tree in it he hadn't no post or anything the police have said they would contact let go and Microsoft to try and see what we could do to get my stuff back again the account that robbed me was named christian Moore and I will leave a screen shot of the account. Please try to help me thank you for your time .

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
J
5:05 pm EST

Letgo porn being offered on letgo

Despite having reported the offending items as well as the seller multiple times, as of 11/24/17 the offer to sell Playboy magazines by "Bo F." In Lacey, Washington is still being listed in direct violation of LetGo's supposed Rules. Frankly, I've found that it's this very lack of response by Letgo's staff to complaints lodged by a largely self-policed community, that makes this site a distant second to OfferUp. It's ridiculous that when a buyer literally does all the work for Letgo (viewing the thumbnail pic and then applying Letgo's supposed Rule guidelines by reporting the offending post as well as the seller), Letgo can't muster up the energy to delete the post per it's own rules. On occasion, OfferUp will also have a seller who blatantly breaks the rules; but, the clear difference is OfferUp will actually do something about it. If Letgo doesn't want complaints and/or reviews extolling the virtues of the competition on their own site, then Letgo should step it up BIG TIME!

Read full review of Letgo and 1 comment
Hide full review
1 comment
Add a comment
J
J
John Doehill
, US
Nov 28, 2017 7:05 am EST

Since when are Playboy magazines "porn"? It's a legitimate publication and people collect them. If it was a Penthouse magazine you'd have a point, since porn is the entire draw. Playboy is just a men's magazine.

Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Letgo customer service

Phone number

+1 (347) 433-8912

Website

letgo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Letgo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Letgo Customer Service. Initial Letgo complaints should be directed to their team directly. You can find contact details for Letgo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Letgo. Discuss the issues you have had with Letgo and work with their customer service team to find a resolution.