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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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9:44 pm EST
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Letgo never received my payment...

Hello!

I sold an iphone 5 to glen beren and he has received it per the tracking number below buti have not received payment... I used paypal to be safe. Does letgo allow this ?

Glen beren
2605 west 10th street
Greeley, colorado 80634
The usps tracking number is [protected].

I just noticed that the previous reviews said scammer do not sell..

Please contact me asap.

Stephanie delong
[protected]@gmail. com
[protected]

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6:35 pm EST
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Letgo an iphone 5c

I was sold an item from a person callled Lincoln miller who's from beever creek Ohio . He said the phone was unlocked and I bought it for $100 thinking it was but when I tried to add a carrier it wasn't unlocked. I met the guy at a designated place and time. I should have thought that something was wrong or fishy because the guy got out his car handed me the phone and drove off really quickly not even waiting to see if I had any issues with the phone So I need his email address and real name please so I can file a police report

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3:25 pm EST

Letgo buying a vehicle

There is one person on my letgo that is a fraud. I working with the legal system but thought you should know.
The person's email address they are using is [protected]@gmail.com

They are requesting to email since their Letgo account doesn't work well on their phone.

Item for sale is a 2007 GMC Denali.

I have gotten half of my money back and am working on the rest.

The people are using a man's name who is a legitimate military man.

Please be aware.

thank you for you time and support.

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Update by Lisa Knowles Toms
Feb 26, 2017 3:32 pm EST

I just found another one with the same criteria with another email address. the address is victorpatterson98@gmail.com

It seems to be newer vehicles for $2500. The scam is to buy Visa one cards and email them the card information to an ebay insurance site. I believe it is ebaymotors@ ebay, com

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1:26 pm EST
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Letgo the app will not let me upload my photos

I signed up for Letgo today on the 26th of Feb, and tried to sell some stuff. I havnt had any issues with any of my apps so I know its not my phone. As soon as I hit the sell button the app shuts down and kicks me right out. Please so one contact me to resolve this issue asap I would like to sell. Are you guys having issues with the app? Do I need to update again?

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Lazy Dog
, US
Nov 26, 2019 10:11 pm EST

I can't find the pictures I take with Letgo on my phone. Where are they?

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1:20 pm EST
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Letgo scammer vehicles

There are several vehicles listed in the 61048 area that I have flagged several times but I do not see them being removed.these vehicles are listed for a ridiculously low price that would never be offered for that price in the real world.these same vehicles are listed from other locals also .They are using the same pictures for all listings.the only way that contact can be made is through a special email address which should be a dead give away for your monitors if you use them .These are scammers and you guys need to get them off of your site.like I said before that I have flagged these vehicles but I never get any type of a response telling me that someone is looking into them.i think you as the developers of this app need to listen to your users to help you weed out these scammers.if you continue to let these guys utilize your site it is only a matter of time before they drag someone into there scam.i love your app but until this kind of thing is dealt with I am gonna stop recommending your app.i also use offer up app and when a item gets flagged on there app the person doing the flagging gets a email thanking them for the report and that it will be looked into something you guys need to consider doing.hopefully you will take this constructive criticism and build on it so your app will be as good as the other guys.

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Update by 24rulesu
Feb 26, 2017 4:30 pm EST

i could just about tell you their story before you tell me anymore .i have seen this exact same thing on craiglist and on ebay, , they are always away somewhere and that the car or truck is stored somewhere else .it is never available to view and they are always off serving their country.i wish that my nephew and some of his army buddies could get ahold of some of these scammers and how they use are actual serving men and women as their excuse to scam others

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Bonnie Springer
, US
Feb 26, 2017 1:07 pm EST

Yes I have contacted some of them and they are all the same. One was that she was a Sargent in the army. I see there are at least 4 of them on there.

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5:06 pm EST
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Letgo it's a scam

I was selling a few items on this site and quickly I got responses from people wanting me to ship the item before I got paid I messed with the scammers a few times they even offered more than I was asking to cover shipping they always ask for pay pal then when they know they're busted they block you I don't recommend this site to anyone it's a total SCAM

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7:21 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Letgo - phone number to contact letgo representative.

John Ironstone, I have been using Letgo for 8 months and last month went on my web page and Letgo a titles on several items had a banner saying item no longer available? ? Why would your website do that? Today I found my location was changed from Brewerton Ny to Syracuse NY 20 miles away? Why is this happening to my web page.Also you send me messages that I...

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8:08 pm EST

Letgo recent commercial with the tornado

I do realize that it was produced in fun, but the commercial you are advertising your services does have an effect on those of us who have experienced a tornado first hand (Joplin tornado 5/22/2011).

When I saw this commercial, it instantly put me back in the PTSD mode. It was not funny to me or the thousands and thousands of people in Joplin, Missouri and surrounding areas that were affected by this horrific event.
Please consider the public when making these commercials. Please take it down.

https://www.youtube.com/watch?v=kL6pxGAE-kU

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6:41 pm EST

Letgo free/my sister

I recently reported a product ed from let go a user was selling his sister for free for one night, I messaged the guy to say that it was funny to see what his response was going to be and he responded with do you want it it's one night free with her and I said no i'm good, just wanted to say it was funny, when really it's not. It's sick! I don't know what he was selling her for.

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2:00 pm EST

Letgo 2007 chevy silverado truck

I found this truck on letgo.com and it was begin sold for $2000 and when I contacted the seller about she asked me to money gram the money to her and the next day was asked to send another $1000 just for insurance purposes. I was contacted by a man of the name Ervin Martin that told me that the truck would be shipped to me at my address. And the truck has never showed up and it has been 3 days since i sent all the money to this person. And today on the 222nd of feb. I was asked to send another $1000 in iTunes cards. I want my money back I have been scammed by these people.

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Brad4455
, CA
Apr 04, 2017 1:08 pm EDT
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The entire process was run through Letgo with a verification number and everything. It all sounded above board and I thought I protected myself by going through Letgo. It was and is a pretty elaborate scheme. what is worse is that you can't reach Letgo as they have no phone numbers. This is whay I think they are able to get away with it.

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Brad4455
, CA
Apr 04, 2017 12:37 pm EDT
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Does anyone know how to reach LETGO, they have no phone numbers and I believe I was scammed.
I purchased a Truck yes it was a really good deal. but I had used the LEt go site to run all the payments (or so I thought) and I think it is fake.

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24rulesu
, US
Feb 25, 2017 1:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am sorry that these people were able to get money from you but you have to be aware that if it looks to good it probably it is .now as far as the makers of the letgo site they need to step up to the plate and investigate these individuals when they are reported by other users

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pobarjenkins
Minneapolis, US
Feb 23, 2017 2:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

This is a really common scam on the internet. Unfortunately Letgo is not responsible for the lost money, as technically it is your error. If you used a card or bank account to withdraw the money, you could try and file a claim for a refund. Otherwise you are most likely out of luck.

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doug wybourn
, US
Apr 04, 2017 12:52 pm EDT

I realize that it is the buyers responsibility but once someone flags a item it is letgo's responsibility to follow up on the flagged item and remove it if it is found to be malicious .if letgo is not going to do their part then there is no sense of having the option to flag a item then.

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9:18 am EST
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Letgo bumpup

I am considering getting rid of Letgo because of its new feature to bump up what we are selling. I have not seen any new products in 4 days, only the same 15 items when I tap my Letgo app. I get bored of scrolling trying to find new sales so I just exit. I really like Letgo and I have bought a lot of items from different people in my area and have been able to sell some of my belongings that I no longer need. This "Bump Up" feature has made Letgo no longer my favorite app.

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12:56 am EST

Letgo requesting information regarding sale of device. *police investigation*

Hey found my laptop.

I submitted a complaint on LetGo support here is the information from that including pictures of the add.

I had my Microsoft surface pro 4 stolen from my vehicle about 2 weeks ago.

It was sold on your website February 20th - 21st

Andrew is the sellers Name on LetGo

My Device can be identified by S/N: [protected]
Red keyboard with S/N: [protected]
There is no charging cable
There is no pen
The warping on the back frame along the hinge is exactly as it was on my device.
Can't see it in the low quality picture but there is also a small ding on the back top of the device.

Is there any way I can get information so that I can track it down? I worked very hard to get this device for school and any information means a lot! Thank you in advance LetGo team!

Here is the link to the ad:
https://ca.letgo.com/en/i/microsoft-surface-pro-4_cd236741-6b8d-41ca-a201-8f8670aeed58?utm_medium=native&utm_source=ios_app&utm_campaign=product-detail-share

The police have done nothing to help me so if you need to get in contact with them the investigator on this file can be contacted at
[protected]@edmontonpolice.ca

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8:44 pm EST

Letgo clothing

This isn't a complaint as in i'm mad. I would just like to ask that when people post clothing, they always post the size, women's, men's, boy's, girl's, infant... When I see clothing without a size I just skip over it. Also i've noticed people saying "price on pics" and they may be able to see the when they post, but potential buyers cannot. This needs to be looked into please.

And a furniture category please! 😊

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12:11 pm EST
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Letgo bad review from a buyer who didn't show

got a bad review from a buyer who did not show. I message him prior to meeting. He said yes he can meet at noon. I messaged him a couple times asking him how long once it was a few minutes after 12. He said he was on the way. He was mad because I left him a review for a no show. I don't think it is fair I get a bad review when he was the one who didn't show. He has a prior review for a no show also.

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4:44 pm EST

Letgo iTunes card

Is there a way I can copy the chat messages between me and the individuals that bought the iTunes card? My email is [protected]@yahoo.comthank you
Two individuals bought an iTunes card for me for $40 they said they paid me a received an email with their "" receipts and they're tracking number but it never did show up in my accounts I called the number and the lady said it was probably a scam I will send the pictures to you
I also still have our conversations on the chat messages but I do not know how to copy them

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9:42 pm EST

Letgo sabrina from strongsville

Just a warning to buyers. That this woman sells "new in box items" with missing parts. She sold my BF and I a "new in box" baby gate That had parts missng. I posted this info on fb and I had about 10-15 message me to tell me that she did the same thing to them. She is selling a whole bunch of items on here too. The put together furniture including baby cribs and dressers.
Just a warning to check box thoroughly before u give her the money.

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Update by Cyndy Mac
Feb 16, 2017 9:31 pm EST

Lately I have seen quite a few cars and trucks for sale on the local Cleveland, Oh Letgo. Normally I wouldn't find this odd except the vehicles all are in great shape, supposed low miles and the sellers all say not to contact them on Letgo but hrough a specific email (a gmail account). They all say that they cannot use letgo at work.
I'm just bringing this to your attention. I'm not sure of any other way to rectify the situation.
Cyndy
MacIvor

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10:33 pm EST

Letgo xbox one s

Hello,

The deal that I was involved in was fraudulent. I agreed to pay for the Xbox with access to all of the games. I have messages and pictures that will show the agreed upon deal. A few days after I met with the guy and paid for the Xbox, he changed the password on his account, which took away my access to the games. I have tried contacting him many times since then, but he has not replied. I am very frustrated that what I paid for in this deal was not what I got. Like I said, I have many pictures of the games included on the Xbox and messages from him stating that "this is everything that is on the Xbox" and that I will have access to them. Also he assured me that the deal was true and that I wasn't going to be cheated out of my money. Unfortunately, that is exactly what happened. I do not want to have to take this any further, but I see no other options. Is there any way that this can be reconciled?

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8:23 pm EST

Letgo laptop

I contacted a girl name alysa Hall, she lives in Reading, PA. She was selling a laptop and we agree on the price, I said ok I'll buy. I ask her if she can meet me at Walmart located in Ephrata, pa and she said no because she doesn't have a car. I told her that would drive the 45 minutes distance from my house to another Walmart 2 minutes away from her home. When I was getting to Walmart to meet her, she said she won't sell the laptop if she won't get $150 for it after we agreed to a different price. I post it a review because I felt like if was a scam because that's what it seemed. I just noticed that she wrote a review on my page saying totally lies. I want you to ask for our conversation and see that she was wrong and I want her to delete that post. If you have any questions feel free to call me at([protected] my name is Alex, thank you.

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6:43 pm EST

Letgo ipod touch 6th generation

I am very upset with this scammer girl from Newark, New Jersey . My fiancé was interested in buying an iPod touch 6th generation 32gb, so he came across a buyer that had what he wanted. So he wrote the buyer and ask was it still available. And was it 32gb 6 gen. The girl which her name is Luzmari Santiago responded back stating that it was a 32gb and is a 6th generation. They then made arrangements to meet to exchange money for the item. So I went along with him to New Jersey, all the way from New York. He then wrote her on letgo to tell her that we have arrived at the spot to exchange. She then responded and said she was coming. She came across the street wearing a black long, blue jeans and a hat w/ ball on it with glasses. She then exchanged the item for money, then she left. As my fiancé was about to write a review about positive, she blocked him. As anyone in there right mind would put two and two together and think that something maybe wrong with the item if the person just mysteriously block you out of nowhere. So as we get back to New York to go home to check the iPod my fiancé notice that it wasn't the 6 gen it was the 5 gen then he also noticed that it wasn't 32gb it was 16. And she charged 175 for him to pay. Basically she scammed us. So we then knew this is why she blocked cause she was scamming and Frauding us. WARNING LOOK OUT FOR THAT LOW LIFE SCAMMER LITTLE GIRL, SHE IS POOR SO SHE LIES ON ITEMS TO GET MORE MONEY FROM PEOPLE. LETGO TEAM NEEDS TO REVIEW HER. HER NAME IS Luzmari Santiago .

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1:53 am EST

Letgo iphone 5s black and silver 16gb

On February 14, 2017 at approximately 430 in the afternoon I met this person called Lauren Nicole to buy her iPhone 5s for $100. I met her at the local Rite Aid in Fontana California and she seemed very nice and present to her self well during the time I met her. Her boyfriend and African-American male accompanying her, turned out to be a nice guy as well.

She had made me go into Rite Aid to break $100 bill buying a candy bar in giving her exact change because she did not want to be scammed out of a fake bill. I want to head and did that and I told her I don't want to be scammed out this is well I talk to a person on let go before you said she was scammed by an iCloud lock and I don't want to be scammed, in the boyfriend says oh no this phone is great I've been selling many phones nobody's come back and complained and I said OK good cool.

I then was examining the phone looked great no scratches at all bran new she told me that the phone was unlocked with any carrier to be used with. I said Great I have MetroPCS I'm going to have to have it activated by calling them when I'm there so I can check out the phone and make sure it works when I leave she didn't respond in my messages when I was texting with her during the process of when I was trying to call MetroPCS the boyfriend said to me well can we kind of rushed this process cause were trying to go to dinner, and the lady said yeah we're trying to get the dinner

I assure you it's gonna work you won't have any issues with it just go home activated and if you have any type of issue with it just text me back and I'll meet up with you give your money back. Since then six hours later I have not heard from her and she is gone no phone cell contact nothing. The phone itself is with US TracFone who is the carrier or the service for straight talk she mentioned in her add that it was with straight talk she mentioned that the phone was paid off or she switched to it from T-Mobile to straight talk I then spoke with Apple support they advised me that the phone was in good condition wasn't reported lost or stolen the imei it was good in the carrier was locked to US TracFone.

I was advised by Apple that I need to contact Gus TracFone to tell them the story in the issue to have it unlocked by them or the unlock request and I have apple unlock it as long as you was TracFone agrees to have it unlocked so now I have to contact them and see what they tell me about this.

I have pictures of the chat so people in Fontana California Illinois empire watch out for her a Hispanic female approximately 22 to 30 years old about five for 180 pounds wear his glasses black hair and an African-American male approximately 23 to 30 about 510 180 short black hair glasses they were driving a blue hatchback vehicle I'm not sure if it was a Honda or Toyota it did not have tinted windows just beware of this person and I hope let go can do something about this.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Contact Letgo customer service

Phone number

+1 (347) 433-8912

Website

letgo.com

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