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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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T
7:25 pm EDT

Letgo bought a phone and it had water damage

so i bought a phone on may 29th 2017 at 10:30 pm from an account user on let go named chels she said that the phone was in great condition and that it had not been used. turns out we took it to apple the nextt day and it has water damage and wont work. we paid 375 dollars cash for it. she wont respond to me to a talked to her on another persons account inquiring about a dress and she told my friend that she is going out of town adn wont be here but can arrange for her friend to meet and give my friend the dress. i asked her if she had fb and then she blocked me. i have the cops involved but this is ridiculous. she needs to be investigated and removed. DONT BUY FROM CHELS

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Z
4:40 pm EDT

Letgo a seller named alex

As seen in the added photos below. Allen and I agreed on a price on a item 3 days ago. I informed him I wasn't able to pay til, 3 days later. He paused but never said no. It's payday I contact him and he upped the price. When I inquired I got attitude. I said we will see what let go has to day about this and then he got volger and cussed at me again see able in pics below.

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J
7:18 pm EDT

Letgo report fraud person

I want report an Anthony David he contacted me via your website in regards to being interested in the table and chairs he asked for my address and my name to send me a check but then something didn't seem right I want him investigated. This is my first time dealing with your company I wasn't expecting this I don't need any issues apparently he is a fraud and now he has my name and address

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Nancy Reyes
, US
Feb 29, 2020 6:39 pm EST

A man by the name of John Petty Jr. Is also a scammer. Watch out he posting items for free and try’s to win you over as a friend gives you all he’s personal info. A to see if you in return give yours too. He has asked for my credit card 💳 info, to use it cause he has fallen deeply I love with you and he wants to buy you something with the top balance of your credit card limit. Lol. And says he will pay you back because he works as a medi in Salt Lake and he’s only daughter goes to college in Philadelphia. He states he lives here in Kirkland. Just watch out for him and another military man named David Mathis who gets his victims from words with friends. The same story’s hustlers that take advantage of desperate house wife’s, single lonely women and teens and little girls, asking for nude pics. So a big warning ⚠️ keep an eye out for this praetors.

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zoe carmichael
, US
Aug 27, 2019 1:52 pm EDT

I paid Official JK $175.00 through google pay for a iPhone 8 plus. the phone never came in and he will not respond to my text. I would like my money back or the phone. his email is atlwill74@gmail.com

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Gilda Gayten
, US
Jul 23, 2018 11:30 pm EDT

I purchased a clothes washer from a lady named Stacy Weber in Reserve. La. My friend hooked the Washer up the next day. The machine does not work. I tried texting her but she does not respond. I swear some people will do anything for a quick buck

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J
5:50 pm EDT

Letgo a publix grocery gift card

Someone trying to sell a publix gift card worth $250 for $125.
We carried on conversation regarding me puchasing it. I requested he meet me at the publix store to verify amount on card and I'd give him the cash at that time. He said he would.
Them he blocked me. I couldn't even review him to warn others. I debated calling the police on him. Fraud

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L
7:03 am EDT

Letgo let go

It's been over one week that I reported a seller's erroneous rating of me. I put a rating on her because she decided to increase her price in the middle of of our transaction after I confirmed the lower price. Needless to say the sale didn't take place. I gave her a negative rating, stating the same information that I just explained. Because she didn't like the rating she gave a bogus and erroneous rating of me. I've been waiting for over a week for you to verify the rating and remove the rating.

Letgo needs to have a customer service department or at least a IT chat service so these matters can be taken care in a more expeditious matter. I feel like no one is verifying the rating. The seller needs to be penalized for lying on a rating. Whereas if she does something like this again she won't be allowed to sell on Letgo. She blatantly lied on her rating and LETGO is not doing anything about it.

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B
9:37 am EDT

Letgo pedophilia on app

I have reported a user on the app that needs to be removed immediately. This is not only to protect your app, but also women and children using this app. Very vulgar person, sexual response, ECT.
Also, just a suggestion...make it absolutely necessary to verify with Facebook so you have more of an idea of who your dealing with. Chances are if they don't verify, they don't want to be seen. Please take these extra precautions to protect your users!

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D
9:30 pm EDT

Letgo kind of a scam

So I wanted to buy an s7 and I found a guy with a good deal. His account was SR or S.R and after I bought it he change his account to Sal R. After I bought the s7, I realized that I needed his email to verify to set up the phone. He blocked me so I couldn't talk to him. So I used another email to contact him and I told him what I needed and then right away he blocked me again. So I went to his account to give him a bad review and then it said his account was deleted. All I need is to meet with him again so I can confirm the email security thing on the phone. I hope that you can find his account info or something because right now, I can't use the phone that I just bought. It would be very nice if you can help.

Thanks.
Daniel

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D
8:18 pm EDT

Letgo a samsung galaxy s7 edge cell phone

I Placed my Samsung S7 edge for sale on 5/22/17 on let go. I received an offer from someone named Sergio Navarro/Fortune E, Adams in Nigeria. We set up arrangements with "Paypal" I shipped the phone and send the tracking # and he would place the payment in my Paypal account. Turns out it was a bogus Paypal site.I shipped the phone he never paid. He sent me an email again under the guise of Paypal requesting I send $149.99 to release the phone from Customs in Nigeria. I never sent the money because I was very suspicious. I was texting and emailing this person back and forth.I contacted the real Paypal and they confirmed it was indeed a scam. So now I Don't have my phone and no money and Paid $70. 00 to ship it. What recourse do I have?

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W
12:00 pm EDT

Letgo reviews affecting my rating that are untrue

Reviews affecting my rating that are untrue multiple times the same user has rated me was one star because I would not lower my price to what they wanted it to as well as trade them so they gave me a one star review twice because I wouldn't give them what they want so it is very unfair and I believe this year is should be removed from letgo because you should not be able to for blatantly lie in regards to a situation and it be posted to a public forum it's as if the buyer is trying to manipulate you

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D
8:20 am EDT

Letgo item I am selling

I was selling a vanity light fixture and a man or woman wanted my number to talk or text. So I gave it to him and he is trying to get people to give their names numbers and address. He is saying he will have his secretary will send a cashiers check or money order plus $50.00 to hold the item for him. I'm sure he is trying to scam people on the site and new young users may think that's how it's supposed to be done. The number he texted me from is [protected]. I don't usually complain but a person like that dicusses me. He trying to take advantage of the new young users or the old users that don't know not to give out that kind of info. That's all I'm done complaining. He's trash and should not be allowed in your site

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B
8:06 pm EDT

Letgo 255/35/zr17 rims and aeolus precision ace tire

I was trying to post a rim and tire on let-go but it keeps saying I can't because it's a duplicate. It's not a duplicate but I am selling a different tire on your website so I'm thinking there was some kind of misunderstanding because they are two totally different items. One item is just a tire I posted maybe a couple of months ago but this one is my old Mustang rim and tire that I'm trying to sell so I can see where you would think it's a duplicate but it is not a duplicate. Two totally different items I'm trying to post. Please allow me to post my new item!

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B
2:07 pm EDT

Letgo unethical behavior

Hello I'm with the Sheriif's Office in jefferson County missouri and received this complaint from a concerned citizen.

Hello. I just had a very unusual experience buying an item off letgo.com (similar to craigslist. ) I can't be sure it was a scam but it was very fishy.

It was buying a reciprocating saw. They seller (named Gabe) gave me his number and told me to call him. We agreed to meet at Target in Fenton. When I got there I wait a while and then he calls me and asks me to come to his house which is a mile behind Target (874 Matthews Dr, Fenton, MO 63026). He said he had a trailer on his truck and didnt want to haul it around. I go to the address and there is no one home and no cars around. He calls me back and tells me he had to run to the ER because his wife was sick. He tells me he left the saw right around back in the walk out basement. While I'm looking through the glass door I ask him to describe what's in the basement and he was able to, so I walked in and there was the saw next to the door. He tells me to leave the money in the drawer next to the saw. As I'm doing this, someone walks into the house and comes downstairs. She casually asked me if I am looking for Gabe and I tell her I am on the phone with him right now, She says ok, she then watches me put the money in the drawer. Gabe tells me he has to get off the phone. I ask the lady who she is and she says she is Gabes fiance. I tell her that it is strange because Gabe just told me that he was meeting his wife at the ER. She said she didnt know. So we said goodbye and I left.

Gabe has not responded back to me when I asked him about this inconsistency. I looked at reviews on his letgo.com account and people are complaining that he is not showing up when he says he will meet them.

This is his account. https://us.letgo.com/en/u/teal-gabe_50809be5-19aa-4944-8283-fd289554720b
It's also strange that there are clearly photos of items from several different houses posted to his page in the past week.

This is the phone number he was using - [protected]

I can't figure out how this scam would work but I wanted to inform you in case someone reports their saw missing.

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M
12:35 pm EDT

Letgo item purchased was stolen.

Dear Letgo.com,

Hello my name in Murat and I started buying from Letgo in the United states last year while I was visiting. Now I am living in Turkey and unfortunatly a bike I purchased on let go was stollen. Infant I didn't like the bike once I got it and try to resell it and this is how the true owner came to know of it and reported to the local polis. I have been to the polis station and given my statement. The polis station asked for the conversation I had on letgo with the person selling the bike, but I had deleted this conversation.

What I need from you is my conversation under my login as soon as possible as I will go to court this week and they have asked I provide a copy of this conversation. They want to know who this person is and what I had mentioned in this conversation. Like I mentioned above I had deleted this conversation.

Can you urgently advise if you can provide this information for me?

Thank you

Murat Koseoglu
Sapanca, Sakarya 54600 Turkey
+[protected]

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S
5:13 pm EDT

Letgo you!!!

The site sucks. First of all I requested I do not want any bogus fake notifications saying someone "favored" my item. They clicked on! That's. It!
You lie when you send out notifications saying someone favored your site.
Who the # cares if they click on and look at an item. That does not mean they favorite it!
I have said before I only want people that are interested in purchasing my item I don't give a crap about anybody that looked at it.
Your updated site is horrible it keeps cutting you off before you finish with your ad. Then you have to go back and go to the picture and edit again and again and again... You people are amateurs and have no idea how to run a site. Take a lesson from 5 miles they got it right

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C
7:40 am EDT

Letgo sexual abuse on review

Trying out you app yesterday and someone came on asking nasty questions so my daughter responded your weird and blocked the person name Jacob Fitanni and now that person put a bad review on my and we reported it we are not able to remove it and none of my Facebook friends can go on my account for let go and review me to let people know this was a hacker. And it's been 15 hours ago this happen and all it says it's going to be reviewed. Please remove I was planning to use the site this weekend and this person ruined it. I tried removing the app and re-adding it but that did nothing? Help please!

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K
5:23 pm EDT

Letgo vehicle

Im writing as a complaint against a seller who sells cars here on letgo. Hes a rip off. He works for a place under the name kins auto glass and hes located out of the town chicopee mass. I paid for my car 2000 and while driving my car back to connecticut the check engine light came on. When i registered the car i brought it to autozone to check on why it came on. I found out that the battery had low power voltage which the guy had to of cleared the check engine light just so he could sell the car. On top of all that there was two other codes that came up with the transmission. I brought the car to a transmission place and found out that the car needs another tranmission that is going to cost me the price that i paid for the car. The guy is a rip off out to get money and selling cars with problems. So anyone on letgo that wants to get cars from this guy needs to know about him. I couldnt report him to the better of business bueru because hes not listed as a actual business. THe place is called kins auto glass. He doesnt have a business number he has a cell phone numer so if someone trys to goggle the address it wont come up. I tried to see if he would pay half of the money back to help with the cost towards the transmission and no response

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M
1:37 pm EDT

Letgo bully harassing and making false sexual remarks on my review

Today I got a message from someone who is supposed to be a "12 year old boy" saying he wants my item and I ask him where is he located and he said "in your mom". He then gives me a 1 star review for not giving him the item for free and the proceeds to lie on my review and said that I want to try to rape him and his mom with a donkey. I need someone to contact me because this is very serious accusation I am not taking this very lightly I need to be contacted immediately. Let go needs to find a way to ban these kinds of peopole

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tjgabes
, US
May 27, 2017 4:51 pm EDT

We will not be banning this sort of behavior because we find it amusing.

"In your mom." I laughed at that for a solid hour.

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A
4:00 pm EDT

Letgo stolen yeezys

Some guy name nick white on letgo wanted to buy my yeezys for $400. The guy seemed nice but when I met with him he said "I want to authenticate the shoes first before I give you the money" then he rolled his windows up and drove off. I am very disappointed that letgo does not give out some of the buyers information when doing a purchase. Please help me get my shoes or the money back thank you

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1:12 pm EDT

Letgo stolen items

My name is Ashley Reeser my sister and I have not spoken for a few months due to some issues we have had. She has blocked me on facebook so i do not know if she is selling these items on there as well. I was looking on letgo and another site called offer up. She is trying to sell as many things as she can because she needs money for drugs, alcohol and such things. Among these items are items she stole from me, my mother, and a good chunk of her daughters clothes that my mother and I purchased. Please any help with this situation would be greatly appreciated! I have already filed a case against her with our law enforcement in our town. All they say is we need to take it to small claims because my sister told them that these items were given to her and now it is a he said she said situation! Her name is Brandi Sue Reeser but she is under a fake name on letgo it is Sarah in yellow and has no picture. Also in the pictures I have added. Thank you!

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mama Lee
, US
Mar 19, 2018 12:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i too have had stuff stolen, rings and earrings, a diamond cluster ring ( sentimental value), a diamond wedding set, 3 soldered rings and misc, they should have a site for stuff like this so we can at least get some closure

mama Lee wessel on facebook

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O
9:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo lucky brand jeans

There is and advertisement for lucky brand jeans, 5 pairs of jeans, with a penis in the picture, this is disgusting. They need to be removed. Advertised by Natalie Lukert from Saint Petersburg Fl. Not sure if this site promotes porn or sexual things, but this is nasty. This has been online for over a month! I have reported this many times and this post is still there, since march. Something needs to be done about this!

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Contact Letgo customer service

Phone number

+1 (347) 433-8912

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