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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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R
10:04 pm EDT

Letgo customer reviews

My issue is with the LetGo app. If i block someone they should no longer be allowed to review me. I have already reported my issue with the unfair review i have recieved yet it's still pending over a week later. The person of interest negotiated a deal for the product in which i had to prepare and do things with it beforehand. Im selling a vape and he asked for juice. I told him i quit smoking and that i didnt have any to put into the vape so he suggested paying barely any extra just for some juice. We talked until he was ready to buy so i had a friend LOAN me some juice so i could meet the person trying to buy the vape. AFTER this point (so i had filled the vape with juice) i had told him i was ready to meet and he told me he no longer wanted it and that he was going to go buy something else. Now i have a vape with juice in it and my friend is not haply that hes having to switch to my lesser vape just to use what HE PAID FOR. I gave him a fair review, blocked him and still i got a 1 star review from him which is entirely ridiculous. I would like this issue resolved so i can continue happily using this app with my deserved 5 star rating (yes, from the 1 person that reviewed me other than said [censor]. Still deserved!) thank you.
P.s. my issue has nothing to do with business partners, i couldnt find anything relevant to my issue which not only is the removal of the unfair review but also making it incapable to interact with someone who has blocked you like the app claims it does. Including reviewing. Also im sure you have access to all conversations within the app so please look for yourselves and remove this problem.

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S
4:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo account

This is poor professionalism by this company. They shut down your account by stopping your messaging without even notifying you. No explanation whatsoever. I have a good standing and sold lots of products. Nothing illegal, no bad reviews. What is going on? I can't call them and had to message them which was even difficult. This is rude! There are lots of people playing games and messaging me hateful things and their accounts are up and running. Something is wrong with this app.

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G
3:32 pm EDT

Letgo app

Your app is screwing up bad, chat messages are NOT coming through, not even from family! My phone kept getting notifications from one user, but the chat message was always the same, to be honest it really feels like someone is screening my chat messages or you have a horrific bug in your app (I highly doubt that).
I am not a businesd, but you should fix it if you care to compete with the likes of OfferUp... Just Saying.

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K
1:31 pm EDT

Letgo I'm complaining about you

I buy and sell rare coins and apparently your staff thinks that every coin is the same and they keep discarding my items because they are too lazy to pay attention to detail and look at dates, mints, etc. Your staff has cost me thousands of dollars with their incompetence. I never have this problem on the other apps I use. You also bump my items down. The actions taken by your staff are discriminatory. Enough is enough. I've written to you no less than 10x about this with zero resolution. This is the last time I'm asking. Get it together. Train your staff to be thorough. Enough.

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I
12:03 pm EDT

Letgo customer review complaint

Hello..I'm writing concerning a Ernest Blanton that contacted me bout 2items I have for sale. He left me a horrible, unfair review saying I was very rude and was not interested in selling to him. This simply is not true. We could not seem to get tgether cause of our work schedules. We had agreed on a price but he decided not to follow thru when the times to meet were not to his satisfaction. I want something done about this plez. This slang is unfair to me and people shouldn't be allowed to get away defaming other people's reputation trying to buy or sell. Please confirm you read this and thank you for your prompt attention to this matter. ..regards, . Tim Mikovits. [protected]@gmail.com

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F
10:25 am EDT

Letgo username "hot carl"

"Hot Carl"sold an outboard motor he stated in the letgo chat that it ran. Found out after purchase it is missing a crucial part that costs as much as I paid for the motor. He insisted the engine ran great and lowered the price as he had no way to test it during my arrival. Now I have a non running motor.

Jokes on me as well I know, but as a seller DO NOT IMPLICITLY STATE SOMETHING RUNS WHEN IT DOESNT!

Also, letgo needs to make user ratings more accessible. Otherwise I wouldn't be posting to some 3rd party site.

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I
9:48 am EDT

Letgo there is a verified review on my account that is not true.

I would like this review taken off. The transaction didn't happen the way the review said. I would like some help with this.
There was no discussing if her not coming to get it. She didn't show up so I moved on I don't see why this is such a big deal. She is the one who didn't hold up her end of the deal. I thought I was pretty polite to her. No need for the 1 star review.
Cell: [protected]
Email [protected]@gmail.com

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M
6:46 pm EDT

Letgo lady falsely accused me of being vulgar untrustworthy and seeming like a pedophile

Like my title says a lady left a negative review in spite because I left a professional negative review, so days later I asked her why would she mention that "I seemed like a pedophile" out of spite that is sick? And she said " you should have F***** with me", so I plead, I've been nothing but professional with her if you want check my profile I've kept everything in messages since that day, please take down that review?
Thank you love your app

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A
1:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo I posted items to sell

I posted a World of Warcraft adventure game and a set of Patricia Cornwell paperbacks. Both in pristine condition . To sell on the website only got
one bite. Acted like he was interested. Then changed his mind even I lowered the price. Have gotten anything since posted them on Sunday last month.
Went on the webpage neither item was posted. Yet I received an email
saying congratulations. Your items are ready to sell and nothing. Very disappointed they make it look so simple on the ad. FYI not true.

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C
7:53 am EDT

Letgo mikeinpa17406

Selling a Leather jacket mailed to me (her idea) I was passing on the jacket she was insistent send her the $27.80 (I sent her $30.00 cash as she requested. When I received the jacket it was not Leather it was vinyl! Big difference. I immediately contacted her to tell her I was not happy and I would mail the jacket back and for her to mail back my money. She refused. She wrote a slanderous review on me. With this said, I've consulted with my attorney and he advised me to sue her for The jacket the court fees and defamation grand total of about $5100. I'm still debating whether that's the course I will take but certainly what you said about me in the review is not true, and unprovable! If I don't see that review taken down, and I don't receive the $30.00 I paid her I will have little choice in this matter! Thank you.
Charles Dobbs
502 Misty Drive
Apt. 4
Lancaster, PA 17603
[protected]
c.[protected]@yahoo.com

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M
4:30 am EDT

Letgo review

My names is mike taylor and my email is [protected]@gmail.com there is a guy who wrote a dishonest review and I misunderstood what he was talking about and he told me he would change the review, but he never did. He said he drove 30 minutes to show me the sander when he was already coming to green bay for memorial day. So his review was not honest and he called me untrustworthy over a misunderstanding and he told me he would change the inaccurate review

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J
10:21 pm EDT

Letgo scammer let a bad review / it's fake

Please - no one will contact me because of this fake review. Thiangiybwantes to bubba product, I agreed on the price, and he said he was too far. Offered media mail shipping

He then left a fake review, an insulting one that has causes people not to by things from me.

Username Jimmy C
Phone # [protected]
Facebook account [protected]@aol.com

Reviewer's name Javen Joiner

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C
9:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo false statements about me being a sex offender

Please help someone made a fake account saying that I am sex offender or molester or whatever I need this taken down immediately this is a crime and I will need all information about them such as email and location. I'll need to report this to the police. Just search my name on the app it's Cesar Trevino. I'll waiting for a reply considering this is a serious situation which needs to be taken care of right now!

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L
1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo complaint

Seems instead of checking things out letgo appears to delete ads that others click are not clear pictures when they certainly are.

The persons doing this appear to do so to stop competition.

Letgo has no way to communicate with them to ask about this level of unprofessionalism.

Also, the posts we see on our phones of our ads that we place are NOT what is on the letgo site that others see.

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Update by Letgo is Not correcting issues
Jun 01, 2017 1:25 pm EDT

Waiting for contact from Letgo or to correct their unprofessionalism and that they allow on there site.

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L
8:30 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Letgo - my posts

I have had my post taken down for duplicates and I don't have duplicates.Do not have any idea why this is happening. I get so mad when this happens. Also I have a pool liner that keeps getting taken down for poor quality. How else can I sell a pool liner as it is the same picture that is on the pool liner website? I can send a picture of the pool but then...

Read full review of Letgo and 361 comments
ComplaintsBoard
S
7:29 am EDT

Letgo letgo isn't working all the time

When I try to message someone a lot of times the message doesn't go though or save, is this happening to anyone else, have you herd of this be fire? Please let me know something soon as you can, thanks, steve clements.?!?

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M
8:45 pm EDT

Letgo the let go app

How many times do I have to request that my account be deleted. My reason is, I have found the people unreliable and I was given a negative review in retaliation for a review I gave someone that stood me up twice. I am very irritated that I have to ask that my account be deleted. I'm an adult and if I no longer want my account I should be able to delete it. It is ridiculous that I have sent 5-6 emails asking that my account be deleted.

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M
5:13 pm EDT

Letgo complaint

The service is not monitored closely.
There are many aggressive people on the app who speak rudely to others and have threatened users on the site. These users reviews are not being verified and offensive language is not being removed from the website.
These acts of cyber bulling are not being watched by the owners of the "let go" app.
Users do not have control over their own accounts and can not delete their accounts when they feel it is necessary.
Many messages sent to the help e-mail address provided by the site are not replied to.
It's been over 48 hours since multiple requests were made to delete a user profile and these requests have been ignored.

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S
11:25 pm EDT

Letgo I'm selling a week in cancun. It is a week I paid for with my timeshare.

I can't for the life of me figure out why you keep taking down my week in Cancun for sale. I'm not trying to sale my timeshare. I'm trying to sale a week that I have bought and paid for. That is not a service. What kind of [censor] thinks it is,

Also, YOU keep sending me emails, but when I go to sign in her for this, YOU tell me the email isn't recognized.

What kind of a mickey mouse outfit is this?

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J
9:23 pm EDT

Letgo fake money

Hi I had sold my Motor bike for 200. The guy came and I noticed he blocked me before he got here so I thought it was wierd. He gave me the money and took off real quick. So when I checked it he had gave me fake money. I don't know what to do. He's name is Ronnie Nunez on let go. But I don't know if he had made a fake profile. Please contact me. My email is [protected]@yahoo.com. thanks for your time.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Contact Letgo customer service

Phone number

+1 (347) 433-8912

Website

letgo.com

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