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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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A
8:55 pm EDT

Letgo not receiving my item

I purchased an iPhone 6plus from a John Bradley he had my pay through some PayPal site. I never received my item. I reached out to him several times to get a refund and he opened the message but never would reply. I would appreciate getting my money back since I spent quite a bit of money. This is ridiculous you guys just let people scam others this is why I have only used marketplace on FB for something like this but I wanted to try something different and in return it is a scam.

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7:40 pm EDT

Letgo I posted an authentic coach wristlet...

and it was discarded 3 minutes later. i want to know why. I get so damn sick of you guys discarding my things without an explanation. It is rude as hell. I can post anywhere else but on this piss poor site. i have a great job AND my own damn money and can buy nice things. why the hell are you discarding my items? know the facts before you go discarding without asking any questions. i totally hate this damn site for real. if you don't like what i have written you can delete my account too.

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6:15 pm EDT
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Letgo scam

on 4/14 "Sam Peter" from let go messaged me about two items that I had, he asked for my number and told me he would send me a check for the items. I was sent a check that had extra money which I was supposed to give to the shipper when he picked up the items. A week later sam peters asked me to send the money for the shipper on money gram, which would've costed me more money, I denied the request and I told him I would western union him back all of his money from the check that I no longer wanted to do business with him. He agreed. My bank called me today and told me I supplied them with a fraud check and I now owe them 889$ I called the number he gave me and received no answer I then texted him and told him I had gone to the cops and that I made a complaint with my bank as well. Someone needs to be held responsible for this. I am extremely annoyed and furious. Something needs to be done!

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Jennifer Willis
, US
Apr 26, 2017 7:48 pm EDT

This type of scam has been going around for years. It is unfortunate that you were not aware of it. Some advice that you should know: Never wire money to anyone that you don't know. Most always that is a scam alert right there. Also, you don't let people come to your house that you don't know to pick up anything. You need to try and meet in a public place. You also don't give out phone numbers and address. Good Luck!

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1:44 pm EDT
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Letgo cell phones

I sold an iphone and a galaxy s7 through you app using paypal. I received several emails from paypal instructing me on how I was supposed to complete the transaction in order to get my money for the cellphones. I sent the cellphones with priority mail express united states postal service tracking #: EL539890933US on 4/24/2017 at 10:19am. When I called paypal to ask for my money they informed that the emails don't exist, and that I was being victim of a scam. I filed a report with IC3.gov website. I will inform the news also about all the scams going on through your app.

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Update by Albelyz
Apr 26, 2017 1:50 pm EDT

Business or product name...

Letgo
Letgo Contacts & Information
Posted: Apr 26, 2017 by Albelyz
Cellphones
Complaint Rating: 0 % with 0 votes
Contact information:
Orlando, Florida
United States
I sold an iphone and a galaxy s7 through you app using paypal. I received several emails from paypal instructing me on how I was supposed to complete the transaction in order to get my money for the cellphones. I sent the cellphones with priority mail express united states postal service tracking #: EL539890933US on 4/24/2017 at 10:19am. When I called paypal to ask for my money they informed that the emails don't exist, and that I was being victim of a scam. I filed a report with IC3.gov website. I will inform the news also about all the scams going on through your app.

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1:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Letgo washing machine

I purchased a washing machine from Adrian Hernandez (sorry I cannot find his client id). The first time I used the washer, water and soap gushed everywhere. My brother, my boyfriend and I went onto youtube to try to figure out if it was an easy fix or not, but it wasn't their field of expertise. I had contacted Adrian immediately. I was so afraid he sold me a lemon. He was nice enough to come out and fix it. He said this kind of thing is what he goes to school for. He also said it was only 2 years old and this has never happened to him. So he did, which I found him to be a straight up guy by doing so, he came by and took a look at it and said it was the water pump. Now because he was nice by coming by and trying to make it right, I didn't even ask him to pay for the parts. I just did it. It cost me $70 for a new pump. I wasn't home when it came in but my mom let him in and he did install it for me. I was so happy to come home and do laundry. Now this is after 4 full washing machines of water and soap have gushed out onto my floors. Thank God its a patio laundry room. I had the dryer up on 4 gallons of paint cans to keep the water from getting the dryer wet and breaking too. But the washing machine wasn't fine. It gushed water everywhere again. Adrian once again came over to take a look to see what was the problem. He fixed it once again and what I thought was the last time. All seemed to be working well. I washed blankets just to do wash to make sure it didn't leak anymore. I am a flight attendant. I am gone for weeks at a time. I do not use this washing machine everyday. But 3 nights ago I saw water gushing out from under the washing machine once again. I spend $360 on the both, the washer and dryer. And an additional $70 on a part for a bum machine. Ive contacted him for the last 3 days and nights and he hasn't replied to me at all. I honestly thought he was a nice person. Unfortunately I deleted the texts between him and I about the machine. I had videos and pix and our text thread that was for quite some time as our schedules seemed to collide. I am going to go on youtube to see how to get those old texts back. I do have texts and a video that I sent him these last 3 days. He hasn't gotten back to me at all. I really didn't think he would do something like this. I told him I wish I just returned both items and gotten my money back the first time this machine gushed soapy water everywhere. I haven't heard back so Im reaching out to you. I want my money back. He can have his washer/dryer back. Its been nothing but problem after problem. Its not fair to me at all. It has been nothing but a headache and more stress that I do not need in my life.

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10:05 am EDT

Letgo purchased misrepresented product on letgo

Purchased a broken washing machine from Christopher S. Had to spend another $50 (on top of $275) to get it working. He sold it as "Washer is in great condition. Only selling because we found a front load washer and have always wanted one". I couldn't use it from the start. He also showed up 2+ hours late to our meeting for the purchase. Contacted him to get a refund for the $50 in repairs but he told me he would not refund me the money even though I offered to send him an invoice and them he promptly blocked me. I reported him to LetGo but have yet to hear anything back so now I'm writing on here and anywhere else I can to let others know and hopefully get a response.

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11:11 pm EDT
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Letgo iphone 5

On 4/25/2017 I bought an iPhone 5 from seller Anthony Colon out of Deland, FL. When we met up the phone worked and it checked out. I questioned him about the phone and he assured me that the phone was clean. One I got home and powered the phone it would not keep charge. He has since blocked me from contacting him on the app. I would like a refund, repair or to be reimburse and some manner.

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C
7:17 pm EDT

Letgo bad review

I talked to a user about a possible purchase. I never agreed to buy it's I told them I would let them know in the am. I got busy at work and when I finally got back to them and told them I didn't have the money for it they gave me a terrible review. I want it taken down as I didn't even buy anything from them. If not I want the option to write a review about them. C David Danny is my name on there. Thank you.

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1:44 pm EDT

Letgo account suspension

I was logged in as my Facebook account and my email address. I was suspended within only a couple days of use. I have not violated any regulations or policies I was just suspended for no inappropriate behavior once so ever. This is insane and wrongful for I have followed every rule and I still get in trouble for something i didn't do. I surely will file a bad review if this situation is not fixed by the company.

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Priscilla DelPalacio
, US
Oct 08, 2017 2:06 pm EDT

My account was flagged after just about 2 days of having it. I double and triple checked the terms and I have violated absolutely none whatsoever. I emailed customer service and still got no answer, all they did was refer me back to the terms and privacy and told me that my account was suspended as ifI hadn't noticed already. I posted a few items to sell and was in the middle of 2 transactions when my account was flagged causing me to lose $25 worth of sales. I have not used inappropriate language and ALL of the products I am attempting to sell are my own. I signed up with my gmail account because I do not have social media. I could understand if I were inappropriate or violated any rules but I didn't. This doesn't make any sense at all, I at the very least deserve to know exactly why my account was suspended.

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12:51 pm EDT

Letgo yellow motor scooter cote saint luc

I sold this guy the scooter with a discarded (scrap) scooter Québec registration. Its is a Yellow Yamaha YW50 bws with just under 6500 kms on it. He relisted it for sale on the let go app. He claim there are no problems with it and you can drive it on the road. If you actually run the Vin number you will see it is scraped. I think he is trying to get an unknowing teenager to buy it and not give them the proper paperwork. By law it can never be put in road use again. He listed under a false name. He calls himself "Marco" but his real name is Meyer Peretz. He uses the same Facebook picture. He also has a false phone number.

I hope he does not sell it on to some kid.

Please keep me anonymous because he knows where I live.

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12:10 pm EDT
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Letgo horrible customers

"Brandon Medina" on letgo has repeatedly insulted me, threatened to rob me, beat me, and has called me a "dumb### hoe, " "dumb b###, " "c###" all for not replying within a minute of his offer. I, at first, just didn't care but now he continues to message me and will not stop. Extremely annoying and clearly has nothing better to do than insult people on a selling app.

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7:28 am EDT
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Letgo billy breeden

I'm Levi Dixon and I had a run in with a guy (Billy breeden) on my page that was a total ### and then he left a bad review on my page and then blocked me! He also lied on the review he left and I believe it will mess with me selling my products! I do not believe I should have to deal with that because a guy wanted to be a ###! If you could please help me and get that bad review of my page

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7:18 am EDT
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Letgo watch buyer

As soon as I posted a wrist watch that I want to sell, someone contacted immediately interested in the product. He'd say to give him my address so he could send a check with the amount of the item price.

The name of the person that contacted me is Gerald Walton, and it says his account is pending moderation.

If someone could please give me a call at [protected]

Thank you so much,
Jonathan LAndman

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G
11:00 pm EDT

Letgo fraudulent sale of refrigerator

This is my third and last attempt to register a complaint.

When in houston during easter saw an offer to sell a refrigerator by marvin watkins, probably a false name. Made an inquiry. No response until, just before returning home at 305 lakeview drive hideaway texas [protected]. Agreed to buy the item. Desired to know convenient date to pick it up in houston. Seller stated he had a delivery company which would bring it to our house. Delivery was to be today 22 april 2017. Just before scheduled arrival time received notice of arrival in less than an hour. They never arrived. Text to watkins got phone number of moving entity.ac [protected]. All calls got a recording and garbled name of company. No one called back. When delivery time was passed asked watkins to have them call me. He agreed bur thereafter no responses from anyone.

While no money changed hands id theft may be at stake. Refrigerator ad was changed to sold. My name address and other particulars might be used for fraud. If so this may be wire fraud under title 18 of us code.

Gary d. Jackson, jackson law offices pc. Po box 1210, lindale tx [protected].ac [protected] and cell ac [protected]. Hope this goes this time.

Letter to letgo usa b.V. Ny, ny 10014 will go when back in office.

Please provide all data on hand dealing with these parties.

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Update by Gary Jackson is me
Apr 22, 2017 11:07 pm EDT

If names and locations of wrongdoer(s) can be determined, referral to USDepartment of Justice seems warranted. Also, civil suit is appropriate, too.

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T
10:18 pm EDT

Letgo customer service

I got a message from the Letgo board and it said that I have won a free gift card, but for some odd reason it is not working. It says click the button below to redeem my reward except threes no button. This has deeply offended me and I would just really appreciate it if u help me out. I have been with Letgo for a while and this is the only problem I have ever had. Please respond ASAP.

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10:04 am EDT

Letgo letgo website

I have been contacted by a couple of people about items I am selling but when I send them my number it doesn't seem to work. how do I send someone my contact information? I have sent this information through chat board and am wondering if it gets through to them or what is happening to this information.why is there not some better way to contact letgo to resolve issues like this?

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pierce417
, US
Jun 24, 2018 7:52 pm EDT
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Using a laptop to login type letgo.com then when try to login with my email and password says login error try again even changed my password 3 times same thing. this is creating stress I don't need. Even sent messages to them still no help would think people could call them but can't do that either.

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globaltrax
, US
Jun 20, 2018 7:34 pm EDT
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Matthew Radnor was the seller.

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globaltrax
, US
Jun 20, 2018 7:33 pm EDT
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I responded to a enclosed trailer for sale which the seller stated he put everything through e-Bay and was scammed out of $1500.00. The original contact was made on Let-Go. I'll never buy or make a contact on Let-Go or E-Bay again.

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allllaaaan
, US
May 16, 2018 6:52 pm EDT

I can't respond to a buyer for an idem I have listed .. never had this problem before today, , keeps pop up error .. really pissing me off if I loss this sale
Alan

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Deborah Plumer
, US
Apr 29, 2018 7:11 pm EDT

I am just starting to use Letgo and looking at the complaints. My complaint is on Ebay. I put things on Ebay and put a buy now price and see that people are looking. I try to price about the same as the other prices and not sure how to do the auctions so use buy now. This happened twice I put up books for sale and just minutes after the sale closed someone paid into paypal half or less than what was the asking price. I have an option of make offer but no one des. Rather than say no just sold them the items. Now I close the item a day or so before and then relist. If I want to come down on the price then I come down in increments. I also make sure the funds are in paypal before I send out items and then send them the tracking number just after shipping.

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dltengr
, US
Apr 18, 2018 5:13 pm EDT
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How do I respond to an OFFER? I tried hitting REPLY but nothing happens. Also, I did not receive the OFFER on my APP but on my computer.

David

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Turk182
, US
Feb 28, 2018 7:41 am EST
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Can't login

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Anna Strickland
, US
Nov 21, 2017 3:51 pm EST

A very nice gentleman named Brantley sold me an Apple watch through Letgo. I'm unable to set it up because he'd forgotten to erase the iCloud. It would be a simple matter to settle if I could reach Brantley, but Letgo tells me that, due to privacy laws, they cannot give out any contact information; and that I need to go file a police report in order to to get that contact information. So I've been working with a very nice policeman who did as they asked and contacted twice via email on lawenforcement@letgo.com. Then, today a third representative from Letgo sent me a message stating that they do not work with the police, that I'd need to contact Apple to resolve the issue. Apple is who I contacted in the first place and they told me to go to Letgo!.

BEWARE OF LETGO!

ComplaintsBoard
C
7:12 am EDT

Letgo entire site.

You cannot be an honest person on this site and have a good reputation. There needs to be a better way to hold buyers accountable and prevent them from giving retaliatory feedback. My name has been destroyed on this site when all I tried to do is be honest. I need to speak to someone about this as soon as possible. There are several things going on here that could warrant the actions of an attorney. I'm hoping let go will resolve these with me before I have to pursue legal action against some of these Crooks. As of now let go has done nothing about the retaliatory feedback request I have made. Please contact me within 14 days at [protected]

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11:16 am EDT

Letgo laptop

i posted a laptop then i get over 7 messages from different people all wanting my number to message me so i used a fake number and thye all have the same story and different numbers and deleted the accounts right after! i need help i didnt realize it till i gave them my paypal info. All saying the want to send it to there son who lives out of the county.

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10:52 am EDT

Letgo apple watch series 2 48mm

I have posted an Apple Watch series to 48 mm on this website and had received an email about a buyer wanting to purchase the item. I had sent it through US Postal Service after I had received an email confirmation from PayPal. The package was delivered already and I had to put over the four days ago because I had thought that the email was official however it was a fake email from this website so I would like to get more information on the fake fire that I had sent the package to .

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9:18 pm EDT

Letgo headphones

I bought the beats headphone from person named the wolf so I bought tried it gave him money. After 5 mins headphones broke down pin got out and left side of headphones stoped working. I called him he blocked me, he also blocked me from letgo app and when tried to make people aware about him app doesn't let me do that. He was totally a scammer who took my money and doesn't gave me a right product

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Contact Letgo customer service

Phone number

+1 (347) 433-8912

Website

letgo.com

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