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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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S
6:00 pm EST

Letgo richland county sheriff's dept investigating a con

Hello. My name is Caitlin Conway and I work for the Richland County Sheriff's Department in Columbia, SC. We are investigating a fraudulent case. Our victim, Phillip Wilson, was communicating with a "Marcus Taylor(e)" on Letgo. Marcus was advertising an iPhone 7 with a case for $85 and then our victim made contact and traded the $85 for the iPhone. After the trade he, Mr. Wilson, realized it was an iPod touch that Marcus gave him instead of the iPhone. By the time the victim noticed, Marcus was already leaving. After that, Marcus blocked our victim on Letgo and they have no communication. We have screenshots of the messages between our victim, Phillip Wilson, and the suspect, Marcus Taylor. I will attach these conversations. With all of that, I was looking to see if we would be able to get any information about this Marcus Taylor(e) so that we may prosecute? Thank you for your time.

Best Wishes,
Caitlin Conway

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A
$&%
, US
Jul 20, 2019 3:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

That is the same marking this guy in Augusta Ga is using. Only he goes by Munchie. He ripped me off too.

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R
11:45 am EST

Letgo my listing

I have listed a Jeep bumper several times to that you have discarded several times for " adult content", I need to have this Jeep bumper sold asap and a
was counting on Letgo to get it done. This is extremely confusing to me. I would like to know what is adult about n
my listing. Please contact me in 1 minute because that is all the time it took to reject my ad.

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7:29 am EST

Letgo harassment

I am selling a gown on Let go and was contacted by a person who's profile name was Gary @ 2am. He sent me two messages via Let go and stated he was interested in purchasing the gown. He asked for my phone number so I sent him my cell number. This was March 3, 2018 @ 2am. After I sent the cell number he didn't contact me again. Later that day his account said "account pending moderation." I received two text messages today (3/6/2018) 2:20am on my cell from a "Jason" claiming to be from Let Go stating he was interested in this same gown. The number the messages were sent from is (914-365-8608) I never corresponded with a Jason on let go and never provided my cell number. Later that morning @ 6am I received another message on my cell from "Jason" again with the exact same message but this time the text came from cell # (306-993-6635) I didn't reply back to any of the messages. I believe this "Jason" to be the same person who went by the profile name "Gary." Ladies, please beware of these "scammers" and "catfishers" DO NOT meet up alone or in you home or property. Agree to meet at a when lit public place and be very attentive of your surroundings!

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7:00 pm EST

Letgo https://us.letgo.com/en/i/alloy-wheels-2009-nissan-maxima-sv_911ea241-cf11-4d7f-b970-0811a742bcaf

Link in Question: https://us.letgo.com/en/i/alloy-wheels-2009-nissan-maxima-sv_911ea241-cf11-4d7f-b970-0811a742bcaf

Suspicious link, user demands for money via 'eBay' for transactions, refuses to allow one to check the car in the first place.
Places that she's in San Jose, but in actual fact "she" isn't when she tries to sell you the car.
Deal is probably too good to be true and has all the signs of using a "typical" scam you deals.

Somehow LetGo has the lack of "report suspicious item" button; so this will do.

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4:17 pm EST

Letgo not allowing a phone number in the ads.

Why is a phone number of the seller not allowed in the ads. I have only been contacted one time since I started using this site. This site is a waste of time for a real buyer like me. If phone numbers are not allowed to be placed in the ads, this site is a waste of our time and I will stay with craigslist where I can talk to a seller when I find something

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12:15 pm EST

Letgo suspicious seller

A few months back i noticed a stihl leaf blower for sale on letgo that looked like my missing equipment, but the picture was poor quality. I contacted the seller and asked for some more pictures of the unit. Weeks went by with nothing. Then i get a response finally from a different number with more poor quality pictures. Except the pictures now are of an older more used piece of equipment. And when i checked his add on letgo it shows as sold. But he reassured me this was the same unit when it clearly wasn't. Something very odd about this sellers actions which came across as suspicious. I asked for a serial number to cross reference the year of manufacture and that where the communication ends. Not willing to share this information leads me to believe its stolen. And also looking at his account you could think hes a hoarder but his actions makes me think hes a thief. I was going to meet the seller but i notice and OD kit and meeting shady people can be extremely dangerous. Its a shame that the only way to get law enforcement to take action is with 100% proof its the item in question. But you think by the way he acts that they'd want to look into him. His account has collectables coins and cards, tires, rims, computers, sound equipment and the list goes on.

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7:04 pm EST

Letgo buyer

I received a message from "chris", to buy my computer speakers, he wanted to meet up to buy them.I messaged him back that I could meet him at my friends store. I then get a message that he was chris's dad, that blocked me and was reporting me .. something about words to his son... he obviously has me mistaken for someone else, never ever had issues with anyone on let go.. how do I investigate this?

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8:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo ads being deleted for no reason

I posted a add blue faberge egg
Then posted a green faberge egg

2adds différent because of color and design
Why is one deleted and how are they alike

Now I have a 3tiers table dunkin phyfe
A awhile back I posted a glass top dunkin Phyfe table
There defently not same yet my new posting is deleted!
Explain please

Also is there a way to delete ppl liking my adds it's annoying to see who likes your stuff if your not able to contact the person who like it to make a offer so you could sell faster!

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6:04 pm EST
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Letgo message I received

I received a message about a item i have posted then whoever this person goes on to harrass me. I am assured this person is youbg, fake, juvenile or just weird but the whole conversation made me feel uncomfortable an that account needs to be removed asap. I have pictures of the whole conversation and will gladly share with you. Thanks in advance for your help

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4:51 pm EST

Letgo iphone 7+

I saw Alisha curry's post on an iphone 7+ for $275 I asked her if she would do $200 she said yes and I gave her all the information she needed to send me the phone. She told me she wanted it from walmart to walmart so my mom did it and she already didn't want to but she did it anyway. Alisha curry has had my mone for about a week or two and the phone has never got here. We believe she scammed us and she flagged my original account so I can't log back in. So I created a fake account and I asked if the phone was available after I done bought it she said yes I do have her husbands first and last name he was the one who picked the money up. I have her number too. If you would please get back to me that would be great my gmail is [protected]@gmail.com my phone number is [protected]. Thank you

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J
8:57 pm EST
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Letgo car wheels

I messaged a seller, that went by Beverly m. But soon changed it to Marybeth. About buying wheels she had for sale. They were advertised clearly as bmw wheels with a specific lug pattern to fit my car, and I asked her again when I got to her house to purchase them. She guaranteed they would fit. And now I went to put them on at home and they are the wrong size. I messaged her back politely and just asked if we can make this fair for us both, offered for her to keep 20 dollars just so that I can have the money back to buy the right size wheel as I do not have wheels now. I would like to receive my money back as she clearly false advertised. There was no possible way for me to check the size without putting them on my car which is immobile.

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S
Shaun R.
, US
Feb 16, 2018 6:48 am EST

Frustrating.

Did you end up getting a set of wheels for your vehicle?

ComplaintsBoard
I
3:37 pm EST

Letgo I am complaining about a user

Hello, I've already reported a User named Joe who supposedly sells cars. User needs to be taken off letgo and go on tinder if he is looking for a date, his inappropriate messages made me feel uncomfortable and unsafe, I don't want any other women to be messaged by this perverted person. Mr.Joe's account might be as fake as the picture he has on his profile, really doesn't matter I am a new user with letgo and people like myself are actually trying to sell, I've changed my profile picture which I shouldn't have but I did it because I now feel uncomfortable and unsafe. I took screenshots of the conversation I had with mr.joe and my husband also messaged him within the same messages to see if mr.joe can understand that I am only trying to sell, instead ended up calling me a lesbian? . Please update me on the action you will be taking against this user, here are some pictures!

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8:56 pm EST
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Letgo a scam

I was meeting a lady for a vape and she sent her boyfriend to meet me the product was in worse condition then she explained well when I told her boyfriend that I didn't want the product he ran to my car door tried to grab the handle to open the door thank God it was locked he started beating on my car saying I needed to give him the money before he set my car on fire. I called the lady who I was supposed to meet she agreed to sell me a different vape and that she could meet me after school, me and my son waitied on her for over 2 hours when I called she said that she was stuck in school/college that she would be running a little bit late well long story short she never showed, stopped answering calls, forward all calls to voicemail which it was full and ignored all text. I drove home and tried to call her on the way back she said that's what I deserved for not getting the first one from her boyfriend and that she was going to set my house on fire with my family in it.

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6:48 pm EST
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Letgo creed spring flowers

I sold a bottle of creed spring flowers perfume (new bottle) to jasmine/make me an offer for $35.00. I posted the perfume for 25% of original cost. Jasmine accused me of posting a fake item. She purchased it because of my guarantee.
She then posted it on her letgo site for double.
I commented on this to her.
She called me names and threatened me by saying I know where you live.
She is from riverside.
I am sure she is doing business this.

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R
Rational Human
, US
Feb 13, 2018 7:22 pm EST

Im pretty sure that once you have sold it to her, it is no longer yours and she can do whatever she wants with it, including sell it. It isn't your business anymore.

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Y
11:42 am EST

Letgo scam

-02/13/2018 is the date of the incident.
-Items I sold at cheaper price to a customer are being resold at a higher price under TWO different accounts on Letgo. One is called Alicia Jones and the other is Rachel Stephens. She's claiming she paid me higher than what she actually paid and is spreading bad reputation as well.
-Just wanted to know if this is considered scamming or fraud in any way.

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9:03 am EST
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Letgo let go/ clothing

A lady by the name of Sue McManus on this site is very rude I asked to but a pair of jeans I was on my break at work 7:30 when I didn't respond due to working she blocked me and made rude comments, Now she is commenting several times on one item of mine then blocking me. On multiple items this lady needs to me stopped. As you can see below in the pictures

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12:14 am EST
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Letgo electric scooter

I bought electric scooter for $175 sherry lynn Martinez said it just needs a charge i bleave her less in 24 hours i told her its not keeping a charge can i return it she said no i was so sad but i filed a report so now im waiting fore my small claims court date beaware of this crooked person dishonest people will get nowhere Karma will bite you in the buthole

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11:00 am EST

Letgo wedding gown bridal apparel $200 size 6 petite female ladies wedding gown

You have no9 authentication nor contest with my accessorie neccessite merchant its elegant fabulous glamous appreal want an explanation theory every attempt we (sarah & mike) posting this merchant letgo discarded thus I want spoken to supervisor for inconveince customer seervice other ciztizen customer post wedding other products we are christian deserve be treated fairly loyalirty like god peraude do not delete discrad remove our weddding gown bridal apperal
$200

Size 6 petite female ladies wedding gown

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10:28 pm EST

Letgo he sold me a defective iphone and blocked me

I would like to informed you that a certain Caleb Fayani from Oakley sold me a n iphone 7. He said its workin fine, he even gave his number to my son to call if ever there will be problems and return it. After after checking, its not working.

Date of incident: 2/8/2018 at 7:15 pm
Client phone number: [protected]
Name: Caleb Fayani
Facebook: https://www.facebook.com/caleb.fayani
- I purchased from him an iphone 7 which cracked https://us.letgo.com/en/i/unlocked-iphone-7_a32382ae-88bc-4a13-a1c9-eed07e3ef50d
and told me its working and gave his number to call and can returned it. after got home and check, phone is totally not working. Called his number and his blocking it including my letgo account.
There are still some products that he is selling. Kindly check this scammer.

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5:02 pm EST

Letgo scammer

Purchase posted vehicle and none of the problems given by seller were accurate completely lied so vehicle she said it was gasket took it to Shop turns out engine caught fire sprayed it with a fire extinguisher that residue all over the engine much more severe seller had made out to be complete deception and left merchandise crammed full of trash like a dump run does he take 10 off and didn't do you know what time people I meant the site for but if this is type of Stuff promote then I will start to warn everybody else

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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