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4.3 6140 Reviews

How responsive is Letgo's customer service?

4 Resolved
1139 Unresolved
Absolutely frustrating 🫠
It's quite possible that Letgo is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Letgo's silence.
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Letgo reviews and complaints 1162

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Newest Letgo reviews and complaints

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S
6:32 am EDT

Letgo fake phone sold to me

Hello,

My name is Sunil Sharma and I live in Brampton, Ontario. I met with a person on letgo. We communicated and I was sold a phone Samsung Note 8. I checked it's imei on one IMEI. info found it there then bought it. There was no charger so he reduced the price. I accepted and paid and came back but later on using it I found it's a fake phone. Please let me know what can be done from your end to track him. My email is [protected]@gmail.com.

His id at letgo is Samuel Parris. He has blocked me now.

Please help.

Thanks

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J
8:13 pm EDT

Letgo laptop

User named "deno11" gave me counterfeit money, ran over my foot & shot at me when I chased him down for my laptop. I want to file a police report but I'm pretty sure they'll never find the guy so it's probably pointless. It would be helpful if letgo could contact this user or look at there profile to find any helpful information that I could use for the police to investigate this.

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P
2:57 pm EDT

Letgo instax camera 9

I just spoke with "Kattie" on Letgo and within two hours we had agreed on a price and she gave me her address and a time to meet to purchase a camera. She even gave me details about the camera, where to buy film, and general info about it. I arrived at the agreed upon time and she said she was not selling it, she said that her daughter posted it by mistake and wasn't supposed to and we could not buy it. After all of the discussion and agreed upon price and time, not to mention she had it listed on her site. This is very frustrating and untrustworthy at the very least. The fact that we took the time to drive to her house, which she gave me her address, only to be defrauded. I then went to her reviews and saw that she had four more similar bad reviews so I would recommend she not be allowed to continue to scam people this way. People trust that this is a legitimate site to buy and sell goods and that they are dealing with honest, legitimate people and we put in the time and effort through messages within the site to and from the person listing the item for sale only to find out the person and items listed are lies. I recommend that this person not be allowed to continue to post items and defraud all of the people she already has. This gives the whole company a bad reputation. This shows that there are people who lie and aren't on the site to provide a valuable, legitimate service.

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K
9:06 pm EDT

Letgo unethical behavior

I bought a 15inch 2011 MacBook pro from a seller (now named Ants Computers on letgo) about 2 months ago. It costed $445.

Before I made the purchase, the seller showed up two hours later than the time we discussed to meet.

The day after I bought it, I started having problems with opening some of the programs on the MacBook. I contacted the seller to reach a solution and finally a few days later, we met up so that he could "fix" the problem.

Whatever he did to it did not work (and he even charged me $40 extra for it) and a few days after the attempt, He said that the hard drive needed to be replaced. I kept trying to reach him so that we could settle on a day and time to meet and replace my hard drive, but now a month and a half has passed and he blocked my phone number. Now I'm out $495 AND i'm stuck with a computer that I can't fully use and he claims to not give full refunds (even though that was never expressed during my buying process. I have the messages to prove it.)

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D
9:43 pm EDT

Letgo kashawna smith scammer!!

On may 23, 2018, I bought an iphone 7 plus from a seller named kashawna smith few seconds later she blocked me on letgo, cash app and my phone number. This is the phone number she gave me, [protected] this is the second time im legit done with this app. Plus cash app also is a scam because they don't have a #. I need my graduation money back asap.

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T
6:31 am EDT

Letgo guy named "badmons" scamming

He's trying to get people's information such as their phone number, email address, paypal, etc. He acts like he's interested in your product, then says he'll pay for it via paypal and he wants it shipped, but really he's just trying to get Dox information on you.

Be aware of users like this, first time they say "Paypal" or "Ship" get out of there ASAP.

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A
11:50 am EDT

Letgo letgo seller

Seller of a car is trying to scam people with sob story. Says only way to get vehicle is to send money and then test drive it. Once you okay the purchase she says eBay will release funds to seller. Someone vulnerable could possibly lose $1500 over this. Claims to be military as well. They have a picture of a to good to be true vehicle. I asked what was wrong with assuming some type of mechanical issues or body work. Seller sent pictures of interior and exterior of vehicle claimed no problems at all. That they had to sell it before deployment. When I asked where they were located so I could check it out that's when they said I would have to send money and then the car would be sent to me. Pics of conversation will be posted below.

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A
8:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo unethical behavior

My name is Alan Nicholson and I had an item for sale and told customer that I was firm on my price and he got aggravated and kept sending me chats, even 5 or 6 times after I had blocked him. So that means he found a way to get around the block. He was on the border of harassing me saying he asked people in my town who I was and knew where I lived. He was under the name of Kevin Painter in Waseca Minnesota.

Please do something about this I would like to use your app again, but I had to uninstall to stop getting messages from this person and now I am not using it but would like to.

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T
11:46 pm EDT

Letgo all

This person is selling stolen goods on your site. She is a well known package thief who targets neighborhoods and steals amazon packages. She has been arrested multiple times and currently has a warrant out for her arrest. Everything on her page is stolen. You can contact the santa ana police department in california, they are actively searching for her and the name on her account with you is the exact name on her police record. Home cameras have caught her stealing packages nine times in the past few weeks and she was arrested for this in this same neighborhood in 2016.

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J
3:50 am EDT

Letgo letgo scammer - nardo

Seller promised an Apple Watch shipment and mentioned he has created a label and sending the shipment. I trusted the seller and sent an advance of 85$, the seller blocked me the minute I sent him the advance and disappeared. Square or my bank was unable to do anything about it. Please beware of such skank scammers on letgo. He goes by the name Rahm now.

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T
5:32 pm EDT

Letgo scam

klunky sight changes descriptions, can NOT update email, bogus response are like a flood... AND I CAN NOT DELETE MY ACCOUNT 3RD REQUEST TO DELETE ACCOUNT, , , , I WILL BE CALLING THE STATES ATTORNEY GENERALS OFFICE SHOULD ACCOUNT NOT BE FULLY AND COMPLETELY DELETED 3PM EST MONDAY MAY 20TH 2018 THIS THIRD REQUEST IS A DEMAND TO COMPLY

ANTHIONY DIGUGLIELMO

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S
3:30 pm EDT

Letgo my account banned in error.

My account Banned in error. I I have done nothing wrong! I tried to explain this through the "contact us" option. I received a generic message reply that apparently is sent out to everyone who gets banned. I found the exact same error senario from a lot of others banned unjustly. Same replies we're given down to exact wording. No individual reason for Banning my account was given. The only reason I could possibly think of Banning me is that I sent a message to let a seller know the year listed for his vehicle was incorrect. Then I recognized his name as possibly a friend of mine from the 80s. I sent another message asking if it was him I knew. They would ban me for THAT? And they didnt ban the seller who I warned them about who took my money and did not send me my purchase? I have all the proof and conversations and they didn't even care. He went on to sell the item again! Doesn't seem right. I want to know what exactly I did that is worse than stealing. Do they have a customer service number? I would like to speak to a human. I am very offended to be treated like this!

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D
9:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo app

Make it stop. I made the mistake of searching for "free" stuff once upon a time. I have since done other searches. Every day, like clockwork, sometimes more than once a day I get notifications about new listings that match my search for "free!" Make it stop. Thanks.

And now I have to make up something to meet your 350 character minimum. Fabulous. Just fabulous.

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R
12:43 pm EDT

Letgo scam by a red iphone 8 plus

The guy or girl charged me $330 for the Red iPhone 8 Plus I told him or her I give him $245 and owe him the rest him or agreed the letgo goes my Jasmine Wright but is actually Richard Trice and number [protected] I payed him and he was going to ship it after he got my address and asked when I do I get it he never responded and I think he blocked me

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K
9:35 pm EDT

Letgo seller took my money and blocked me

On May 8, 2018, I bought an iPhone X from a seller named Brandon Miller. This is the phone number he gave me, 248 212 5131. We exchanged messages from letgo. He asked me to send him the money through MoneyGram. So I went to Walmart and I got the transaction done. This was the information he gave me, "$150 if you can make it to MoneyGram asap
Okay when you get to MoneyGram ask the clerk for a money transfer to send money, fill it out with my name Allum Durr my City Detroit & state Michigan also with the money you are purchasing the iPhone with when the transfer is finished & the clerk hands you a receipt look on the receipt it's a 10 digit code on it send me the code & I'll send the UPS united postal service tracking numbers & IMEI to your iPhone package".
I did everything he asked me to do.
This morning, I was waiting for tracking information like he promises me. He finally massages me back saying I have to pay for shipping which was not part of our deal. So, I told him I will not pay for shipping, that I want my money back. Little did I know, a few hours later he blocked from letgo chatroom. He took my money with him. Please help get my refund.

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T
2:55 pm EDT

Letgo I was given a fake check for payment

A person, Peace 101 wanted to buy 4 of my comic books, he sent me a check for 2150 which was more than the comic books were worth. He told me to deposit the check and that someone would be picking up the comic books and I could give them the balance. Our bank debited our account for this money. I have filed a police report and the fraud department of The Huntington is looking into this and are aware he used your site. This is a federal offense.

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J
12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo this is not my account.

I wanted to start a letgo account today. I had tried to start one unsuccessfully in the past. When I typed in my email address it said I already had an account. I checked the profile and the phone number was not mine and I do not live in Lamesa Texas. I believe this account was some how my unsuccessful attempt to start an account several weeks ago. I would still like to start an account but I cannot open one because my email is attached to this account that is not mine. Please email me at [protected]@gckats.net with instructions on how to correct this problem.

Thank You

John

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Update by John C. Miller
May 06, 2018 12:56 pm EDT

I wanted to start a letgo account today. I had tried to start one unsuccessfully in the past. When I typed in my email address it said I already had an account. I checked the profile and the phone number was not mine and I do not live in Lamesa Texas. I believe this account was some how my unsuccessful attempt to start an account several weeks ago. I would still like to start an account but I cannot open one because my email is attached to this account that is not mine. Please email me at jmiller@gckats.net with instructions on how to correct this problem.

Thank You

John

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S
9:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo reply to bathing suit for sale

This is one of 2 messages sent to me about a bathing suit listing of mine.

You've got a new message!

Tee Smith

is messaging about:

Victoria Secrets BIKINI,

Negotiable

" do i get to lick your pussy until im satisfied ? Hi! Is it still available? text me at [protected] for private meeting along banks lake.im hungry for clean shaved pussy until im happy, &about 3 to 8 hours licking your pussy .i need to eat you out tge old fashion wayssssss, text me honey. im an older horny ol man that cant get enough sexy pussy on my lips Hi! Is it still available? can i eat your cream until you cant cum anymore ? "

Reply

Happy selling!

It's time to snap, post, chat and sell. It's time to letgo!

P.O. Box 924 · New York, NY [protected]

Letgo USA B.V. · All rights reserved

THIS SHOULD NEVER BE ALLOWED TO HAPPEN! I NO LONGER FEEL SAFE ON YOUR SITE😳

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M
10:30 pm EDT

Letgo I was given a bad review

I got a bad review from John Bons that I don't deserve. He never bought or sold anything to me or from me.I think its making it difficult for me to sell anything.He was a friend and got mad because I wouldn't date him so he has decided to make me look bad I would like to have his bad review removed
Thank you for reading my complaint I would appreciate if it was removed

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C
11:46 am EDT

Letgo selling stolen items

My mother owns a mobile home and it is currently in repossession status. She is disabled, elderly, and currently under my care. The man that is residing in it is currently selling the items on your website that are attached to the mobile home. The police say it is a civil matter that my mother has to sort out in court but I believe it is not in your sites best interest to allow this individual to continue. His name is Jerry Dueitt. It is coming from Wilmer Alabama. So far the central air conditioning unit has been sold for the sum of three hundred dollars on your site. You can contact me at [removed] or [protected]@yahoo.com
Thank you Mrs Cynthia Rupe

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Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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+1 (347) 433-8912

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