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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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G
12:19 pm EDT

Letgo dr dre beats unopened

Net seller at lowes he was with another man. He advertised as unopened package. It was all taped up so I thought nothing of checking, my fault completely. I didn't get a chance to open them to check anything til the next day, not only were they opened, they were used and do not work. I contacted the seller politely and his only response was impossible I never opened them.i responded and he blocked me. This is the first encounter I have ever had a bad experience with. I checked his feedback and he tried to do it to someone else but the man caught it in time. I am now out 60.00. Beware of this man

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V
8:21 pm EDT

Letgo scam/fraud

I talked to this guys about an euphony he was selling, we talked over the details and everything and he said that he was going to ship the phone the same day and i got a email of confirmation saying that the phone was shipped. The phone was supposed to arrive Thursday, September 14, 2017 at my house and it hasn't arrived and the money is gone and as I'm trying to contact him there's no answer happening.. Phone number of the person is [protected]

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K
7:13 pm EDT

Letgo unfair/inaccurate review

Hello. I received a review, my first review, almost two months ago. I received this review before I had even made my first exchange on LetGo. He was one of the first people I talked to on the app, I even still have the conversation. I was trying to sell very high quality cutlery. He messaged me and asked very immature questions about why these utensils were priced so high. I explained to him that the prices were the way that they were even discounted from the retail price. I maintained politeness while dealing with his foolishness. He then wrote me a review that is filled with actual lies and inaccuracies. He said in the review that I didn't show up on time and that I swore. Neither of which I did, clearly because I didn't even meet him. I reported this review and it has been pending with the "this review is being varified" message and it has been that way for almost 2 months now. I need this review REMOVED please! It is the only review on my account and it is unfair that I should be judged based off of someone else's petty and incorrect thoughts.

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M
11:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo a transaction with counterfeit money

I just sold a pair of ray ban sunglasses for 100. I went to deposit the money in the bank and it did not recognize or accept the currency. It is a counterfeit currency. I demand to be reimbursed the $100 I thought I was selling my sunglasses for. Instead I just ended up with worthless printed money that will not be accepted as currency anywhere. Please assist. Thank you
Michael

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D
5:37 pm EDT

Letgo my profile

I was reviewed by 3 individual people. On my home page of my profile, it only says 2 reviews. But, when you click on it, you can see there are 3. I would like it to say 3 on my home page without having to click on it because reviews are very important to customers that are interested in buying my stuff. Please let me know what you can do to fix this.

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J
1:28 pm EDT

Letgo ipod

I bought a iPod classic from this one person, and she failed to mention that the battery was no good. So I am writing to you guys to let you know that I bought a faulty product. In her description it says, quote;

" the product works fine when turned on, but I don't have the charger".

Now it is costing me more money to have the battery replaced. I am not happy about this matter. I gave her a positive review after I got the faulty product. At this time I am at a loss. I paid $20 for the product and now I do not know what to do. I called a few repair companies to get a quote on how much it is going cost to fix the product.

The companies said it would $60 or more to get the product fixed.

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A
1:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Letgo jordan royal 1s

I bought a pair of Jordan Royal 1s for 100CAD and it was an amazing deal. I picked them up looked them over and they seemed to be pretty legit until I showed then to a fellow sneakerhead friend and he told me they were fakes. I am contacting letgo before contacting the user who has sold them to me to know how to handle the situation. Please get back to me asap. Thank you and have a good day.

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Email them.

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C
12:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo review

Hello

I was given a review by someone that has not purchased from me. He said i was in polite and rude, which is furthers from the truth. He was upset because i wouldn't sell him an item for less than i was asking.

He then blocked me. Because obviously he is a coward, a liar and probably cries like a girl.

I would like this review taken off please.

You can look through our conversation and see very clearly that i was in no way rude or impolite. My track record and other reviews will reflect this.

May i suggest that you change the way reviewing is done. And that reviews should only be made available to make AFTER a purchase has happened. Then and only then can this review be used as part of your rating. Also if that person adds a review that he or she cannot block the person they are reviewing unless they file a complaint or give a review of less than 1 ONE star. At which point they can make an official complaint to you.

Your app is good but it has a lot of flaws and bugs.

Thank you

Chris

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A
1:50 am EDT

Letgo galaxy s8 plus.

Hello!
I am selling a Samsung galaxy s8 plus on your site and it keeps getting discarded! This is the third time it's happened.
I'm trying to make some extra cash to pay a hospital bill and I'm BEYOND sick of this!
If it happens again I will file a law suit against Let Go.
I am a member of Federal Law Enforcement (DHS)
I take this matter at hand very seriously.

Thanks for your understanding!

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V
4:13 am EDT

Letgo harassment by voltron

This person posted my name on his ad. I have never meet nor talked face to face with this person. Because of my steady record of posts of arcades and sales. He has been harassing me non stop by send messages and know placing my name on their ads..
He's not trustworthy and not polite. Is was other buyers have stated on your site.. I feel like he is slandering my good name. I have buyers from all over who i do bussiness with. Also they have became my friends and have bought and sold games to me. I feel this person VOLTRON is giving me a bad name. I wish for his ACCOUNT to be DELETED..I really hope you can help me. Just so fed up with this person

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K
8:52 pm EDT

Letgo white queen size bed

I purchased a bed from Lily Shmil and she completely scammed me. Her description said the only damage was a missing slat. When she delivered the bed and hour and a half late, it was dark but I still saw that it had a large dent in it which she lied and said must've happened during transport. She told me it'd be easy to fix so I said ok. The next morning I went to clean the bed and to my shock, there were more huge dents, cuts, scratches and stains on the bed. The head board is even a different shade than the rest of the bed! I contacted Lily and she told me to leave her alone! I've even tried putting it together and it doesn't assemble! She charged me $450 for a piece of junk that I'm too disguisted to touch let alone sleep on. I will be taking Lily to court. Lesson learned.

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B
4:52 pm EDT

Letgo playstation 4

I was sold a PlayStation by mike crisp from vermillion ohio, the PlayStation randomly shuts off, and the controller is broken. I have talked to Sony customer service to try and resolve the issue and they have told me the system is corrupt and will not work. I would like to get a refund from him because this is not acceptable and he shouldn't be selling broken products with out the telling of the product to the buyer

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D
6:57 pm EDT

Letgo old employee selling stolen goods on let go

An ex employee of my husbands company is selling goods he has stolen from his job on letgo. The email was [protected]@solarmeusa.com name Nuno Barbosa. He has since erased his history and we hoping to get a report from you of the items he has sold on your website under this company email address as we are filing a police report and need this information. Please feel free to call my husband Bill Maier at [protected] or email he or myself [protected]@gmail.con [protected]@solarmeusa.com . This is greatly appreciated.

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K
6:18 pm EDT

Letgo the photos showing my item keeps shifting to another picture.

I have 4 photos I added to letgo to advertise my coat I want to sell. I have my photos in a specific order, with my main photo that shows the front of the coat so buyers can see what I'm selling. However my main photo keeps getting shifted to another one of my photos like a picture of the price tag or a picture of the interior design of the coat. Five times I have tried to edit my photos in the order that I wish and once I save my edit, the main photo is not the photo I want buyers to see first. I feel this problem or error is a hindrance to my chance of selling my coat. How can this be fixed? My email is [protected]@yahoo.com

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N
6:02 pm EDT

Letgo scammer user

A user calld fish left a message saying to check out his page, which is advertising without paying and wasting my time. i said are you interested and got no reply so i left a review saying he was advertising and wastunv my time and then i blocked him. then he made a fake account under the name ricardo and said he was interested and tried to get my adress. We made plans and he lefy a phony review saying “got you” i really appreciate any efforts to make sure the review is taken down. thanks -Noah Armstrong

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Z
11:42 pm EDT

Letgo customer review of me

date incident: 9/7/17
hello i posted an iphone for sale and had a really rude person call me a [censored] and gay and an idiot because he could properly read the product heading that said iphone 6 can you guys get rid of his review on my profile he bashed me for no reason then blocked me i can show you all that chat. As you'll see in the pictures below it was completely unprovoked and uncalled for in the manor he addressed me. I really hope you can get users like him off this site and get the false report he filed off my reviews
Thanks,
Zach

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K
6:47 pm EDT

Letgo account services

hello I just started selling on your service and whenever I go to reply to buyers it says my account is under review. my email is [protected]@gmail.com. Please help me understand what I am doing wrong. Also when I tried to submit this complaint it told me that it was too short and that it would not get noticed. I think that sends such a terrible message to your clients. Sorry my problem is not complex enough to be a problem. Its still a problem isn't it anyways hopefully this is enough characters to garner someones attention.

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R
5:45 pm EDT

Letgo ps4

I sold a ps4 and he offered a check that looked real told me it was legit showed me proof of address and when i went to cash in the check the next day they told me that his account had been deactivated! I called him and he didnt answer and then after i called i get a notification on Letgo that he has blocked me and bad reviewed me! He doesnt answer and wont get back to me!

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J
1:06 pm EDT

Letgo 2006 nissan max

I bought this car off of the guy named Rodney off of your website he has about 6 or 7 cars posted up there at all times this is a dealer and not a reputable one within 24 hours to car I bought a 2005 Nissan Maxima was advertised as a 2006 was sold to me with an airbag light on without it being disclosed transmission weapons in 24 hours this man is not a reputable man he is a thief you should ban him from your website because now I have a bad taste

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C
8:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo let go removed my product

I am a fairly new user of letgo. Yesterday I listed a Mossberg 500 barrel and this morning it was removed from letgo. I checked the terms on what was not allowed and it specified firearms and ammunition only. While I understand why you cannot sell those to items on the app, I dont understand why I cannot sell gun parts. It is not prohibited by law, as legally the only part that is actually a firearm is the receiver, which is engraved with a serial number. Im not usually one to point to discrimination, however if an item is perfectly legal to buy and sell and letgo refuses to allow it, I cant help but feel the problem is with how letgo feels about the people who use said product.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Contact Letgo customer service

Phone number

+1 (347) 433-8912

Website

letgo.com

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