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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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C
10:42 pm EDT
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Letgo scammers

You really need to get these scammers who are posting vehicles for sale under control. It is completely obvious as I have emailed them and got them to send me an invoice that I could pay via Amazon gift cards.

Please get control of this. I am flagging these every single day. They are very easy to spot with terms such as "Urgent Sale" or "email me at gmail a dress because I can't check letgo chat". Every single one of them are 20k cars that are selling for $2k.

I doubt Letgo will actually read this, however I can send you all of the email addresses that they use.

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11:32 am EDT
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Letgo selling

I have an account with letgo, but do not have a smart phone or such... I have a home phone, and a pc how can I sell an item, and chat, or even set up selling and buying without the download that does not seem to work on my home computer? My phone number is [protected] if someone can call me, and walk me through the process, I would be grateful. Thank you. Janice magalas

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Update by janice magalas
Mar 16, 2017 11:36 am EDT

How can I post an answer if I have no information yet?

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D
7:37 pm EDT

Letgo rude seller

I wanted to buy a product from some dude. He said he had it, bothered me many times to go get it, till I finally did. He didnt have the product, and kept harrassing me to buy other products, and then got mad that i wouldnt answer and posted a negative review on my page, and even admitted to this. Attached are some texts with this individual, as well as his account.

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12:39 pm EDT

Letgo shoes

I sold a pair of shoes for $220 I received fake money I didn't know and I paid at my work with it and now they are trying to fire me saying I knew it was fake and I feel my job doesn't believe me I need to get in contact with the buyer to let the police know so I don't loose my job. I can't get to the bottom of this if I can't get to the buyer. May you please get the location of where he sent me the messages so I can let the police know.

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T
9:30 am EDT

Letgo silver collectible coins

I purchased 55 supposed antique silver coins from the 1800's and come to find out they are all counterfeit coins, 100%. The seller is no longer responding:

Seller: "TC" from Hawthorn, CA
Title of listing: 1800 antique silver coins
Price paid: $775

I would appreciate any and all help or advise you can offer to help get this resolved.
Additionally, I will be contacting the local police dept. for assistance today.

Thank you,

Sincerely,

Thomas Burkert

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T
7:51 am EDT

Letgo washing machine

Bought a washer from tom in marcy ny and I was with a sims card to use it. He said that if you get aggravated you can connect the two wire in the inside and it will work. Called him and told him that it's reading bad card and he said he would bring a new one to my house never came. Don't answer the phone from my number. He scammed me do not buy washer

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11:52 pm EDT

Letgo I sent money but the man scammed me.

I met this man (Andrew Tweed) off of the app letgo. We made an agreement of him to send the iphone when i send the money. So i sent the money and he didn't follow through with the agreement. The police told me to contact yall to see if yall can do something anout the froud. I want the iphone or the money back. Also the man below lied about where he lived.

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8:16 pm EDT

Letgo 2007 chevy silverado

Yes we did the same thing buying this truck. We where told to go and buy 4 $500.00 Amazon gift card's. With cash and take a picture of the back of the card and sales receipt. Than we where asked to send another $800.00 (2 $400.00). To cover shipping from Topeka Kansas to our address. We called Amazon and they told us that they don't do this kind of transaction. They don't sell vehicle s. So yes we are going to contact the police and see if they can help get our money back. Buyer's be where of scammers.

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4:33 pm EDT

Letgo bad review

I received a bad review from a person, Jim Hartman, who did not understand English. I explained the item he was contacting me about was already sold and the one I had in the store was not for sale. Letgo is "suppose" to be reviewing it. All the while it still shows on my account. Any suggestions how to get them to actually review it, like get my side? Another week and I will quit using the app. Thanks for any help. Dana Carpenter Hurst TX

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8:57 pm EDT
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Letgo new security safe

Hello, I arranged pick up at 730PM of a brand new 1.23 cu ft Sentry Safe (combination lock) that was sealed in box with banding with Letgo app user (Isaiah Sanders) for $60. When I arrived at the provided address to get the safe, I asked for the box to be opened and I was assured it was recently purchased from the store/brand new/never opened. They changed their mind and no longer wanted the safe. So, I trusted the seller and we did not open the box. The next day, I took the safe out of the box. It was used, dented and locked. I called the seller and asked for a refund or exchange. I was told that they would assist to open the safe. So, I returned to the address. They did not have the combo and didn't want to exchange other items posted on the app, but wanted me to leave the safe. I did not leave safe, get refund or exchange goods.

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5:42 pm EDT
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Letgo knives

Everytime i Post a knife it gets removed I was wandering if it's just my knives sence there are about fifteen knifes posted on your site that's been there for over a week.are they paying to have them posted or are they relationship to someone working for your company.I don't think it's fair business to let one person Post items on your website and refuse to let someone else Post they're same items

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1:56 am EDT
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Letgo Manoj porwal letgo user

Manoj Porwal is a letgo user that is unnecessary in his comments and flagging. He lied on his review of me and now he is flagging every item I post so no one can see it. I do not understand how letgo can allow this to happen. I do not want any further correspondence worth this man. Please if someone could please assist with this matter. I'm am only honestly trying to sell my used items on letgo like everyone else.

His name is manoj porwal and he lives in Princeton, NJ. He needs to be removed from Letgo.

May I repeat.

Manoj Porwal is a letgo user that is unnecessary in his comments and flagging. He lied on his review of me and now he is flagging every item I post so no one can see it. I do not understand how letgo can allow this to happen. I do not want any further correspondence worth this man. Please if someone could please assist with this matter. I'm am only honestly trying to sell my used items on letgo like everyone else.

His name is manoj porwal and he lives in Princeton, NJ. He needs to be removed from Letgo.

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2:58 pm EDT

Letgo 2012 can am atv being sold by [protected]@gmail.com. unethical behaviour

Selling a 2012 can am atv. Which is listed on letgo under several cities of location columbus oh fort worth texas etc etc.
I contacted the seller by email they wanted payment thru ebay transaction.
I told them I want to meet in person and pay cash.
They came back and told me it is in a crate at a shipping compant in salt lake city ut.
I wrote and said perfect I have alot of friends in slc. They can meet you at the shipping company open the crate and if all is well pay you your cash.
They refused cash only want to deal with an ebay transaction.
Also at first the price listed was $1500. Now its $2000.
The flag im getting is a 2012 can am atv for $1500 or even $2000. And the seller wont take cash or meet with you in person. So thing is wrong!

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1:19 am EDT

Letgo seller was unresponsive and suspicious

I recently tried to purchase an item from a Letgo user, but it didn't look like their account was verified through Facebook. There messages seemed very legitimate, but unfortunately this person was a no show for our first meeting time. They gave us a time and place to meet and never once bothered to contact me. This item was something I really wanted so I waited to see if they would ever respond. A week later this person messaged me back and said something major had come up and they got too busy. I was fine with their apologies seeing that I wanted this item so badly. I continued to talk with them about meeting up and then all of a sudden, bam, they blocked me. I was curious to see if there would be anyway for me to report this user so that this doesn't happen to anyone else, and if there would be some way to give them all poor review. Thanks

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11:59 pm EDT

Letgo changing countries

hello - my account says my profile is correct - Washingtonville, NY but whenever I go onto my account it wont let me view any item other than in Canada.
whenever I try to change the view item or put in a different address, it just stays frozen and only keeps the Canadian posts visible.

I have seen other posts so I know this is common- Can you change it for me or send me the way to fix this. [protected]@ yahoo.com without the space of course -

this is very very annoying. please help
trish

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K
1:25 pm EDT

Letgo poor review

Good afternoon. I was dealing with a guy on your app and asking questions about his product and trying to make a deal with him when he told me I was wasting his time and we were done, so I said to the man "what a joke". He proceeded to block me and than gave me a poor review saying I was mean, which I don't think is very professional as I wasn't being mean at all and really this other guy was. If he didn't want to make a deal or talk to me, that's all that needed to be said, which would have been fine. Instead this guy insults me and than gives me a poor review which actually cost me a sale today and that's why I'm making a complaint. I've dealt with about 100 or more people on the Letgo app and haven't had a problem with anybody until this immature fellow. I would really like this situation rectified the review taken away as it's not rightfully justified, so I can continue to support Letgo and use its services. You can look into all my messages with others on letgo and see that in no way am I mean to anyone for any reason. Thanks for your time and consideration.

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2:14 pm EDT
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Letgo 2001 toyota tacoma truck

I responded to an ad on your website and talking to the seller through email.After it was all set and we proceeded with deal, he/she was using eBay motors as the shipper.It was a truck that I was buying and I my first payment of $1520, the seller said that I have to pay for shipping insurance of $1020 and I did.I've been a eBay customer for awhile now so I thought it's real so I fell for it.Tried contacting seller after payments but no response and the truck is soppose to be delivered today but it's not until now.

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10:30 am EDT

Letgo my reviews

Hi my names katie porter and I received a review falsely stated. I never even met the person I never even made arrangements to meet the person. All I did was ask if they would take 5 for something that was marked 10. They came back with its not for sale to you, your not the right person and then left me a horrible review and I dont appreciate it. I have contacted lego many times & I get no response or comments nothing. I would appreciate if the comment was removed as im not at all that type of person. Thanks katie

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9:59 am EDT
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Letgo ad postings

I use a few different apps and websites to sell items. I sell quality items most of which are new. I have great ratings and great success. Trying to use Letgo has been more than frustrating and now just not worth the time. They keep removing ads as duplicated. They even have admitted that is not the case but have done nothing to help or improve the situation. I have requested to speak to someone in charge but keep getting the same mechanical responses.

It is time to Letgo of Letgo.

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Rene Robinson
, US
Oct 16, 2021 5:01 pm EDT

3.5 Cubic Feet mini Refrigerator with freezer

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Rene Robinson
, US
Oct 16, 2021 5:00 pm EDT

I tried to post a Emersen Mini 2 Door Refrigerator/Freezer. 100.00 and it will not let me post. I have not been blocked. I tried by app and web site. When you put in the description it will not post. Then it goes to Offer Up app advertisement. Really

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1:18 pm EDT

Letgo website

Can't get to my items I'm selling or my chats. It's saying I have none but I was in the middle of a chat selling and it blanked out can you fix the website asap so I can meet this person and not lose a big sale? I have no other complaints but I have to keep typing to meet the minimum requirements. You need a customer service phone number available.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Contact Letgo customer service

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+1 (347) 433-8912

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letgo.com

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