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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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10:03 am EDT
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Letgo poor review after seller recycled item

Hello!

I received a bad review because the person I was buying from was difficult to work with. He also mislead in his review of me. After giving many excuses about why he couldn't meet up and several very last min, inconvenient time proposals during the work week, I offered to just pay him to deliver that way it could be on his own time. It was just an offer. I was always polite, even though he wasn't very friendly up until I found out he was about to recycle the item we'd agreed I was going to get. He said "you have one hr to pick up the item or I'm recycling it." Then when I was very upset, he back tracked and blamed his wife. I reviewed him according to how he behaved, but he said I was rude, wanted delivery (untrue), and that I was the one who couldn't make our meetups. I'm very upset that there isn't some better system in place than the honors system that holds a person to their agreement. Either way, I'd like his review of me to please be taken down. I'm happy to submit the conversation.

Thank you!

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Update by Allie Robyn
Jul 29, 2017 12:37 pm EDT

Thank you for looking into this!

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10:43 pm EDT

Letgo john lecompte

This man was trying to scam me telling me that he had a 2005 tahoe with 75k miles. I can tell from the pictures that it was a 2000 to 2002, because of the certain steering wheel style and leather interior pattern. Also the rims were not from a 2005. I asked him if it was indeed a 2005 with 75k miles. He kept on lying. When I brought up the points mentioned about the steering wheel and the leather and rims, he told me it was a 2002 with 175k miles on it. I left a review that warned people that he was a scam artist and then he left a review to me saying I was gay and I like it in the [censor]. I ask that this review be erased because it is offensive and a hateful, not to mention against the law. I am straight, but I don't understand the childish review left. And if I was gay? So what, does that make a difference. Ignorant people leaving inappropriate reviews. Please see if you can erase

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4:36 pm EDT
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Letgo I have a problem with a lady she blocked me after she wrote a unnecessary bad review

Her name is cynthia danforth I was thinking of buying her exercising bike a VERY OLD BIKE
I asked for her address than I looked at her item and changed my mind. I wrote to her within5 min. I explained to her why I couldn't buy the item and wished her lots of luck at the garage sale before I new it she blocked me and wrote a bad review On me! I am a disabled woman who needs a recumbent stationary bike not what she had. Do I not have the rights to change my mind without fear of a BAD REVIEW? Please check into this matter.

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4:10 pm EDT

Letgo a false review

Hi there,

I had received a rude comment -someone saying fake- about some of my stuff that I have for sale and I wrote back saying that obviously it is and I checked her reviews and she's had horrible reviews and so I understand why she is the way she is and that it isn't just to me alone and she turned around and wrote a horrible review about me and lied saying I never showed up to sell something to this imaginary friend of hers. I have nothing but awesome reviews and I'm extremely unhappy with the fact that anyone can just comment reviews about people just because they want to. Please fix this issue!

Thank you

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1:37 pm EDT

Letgo stand up lockers

I have been trying to sell 3-sets of 2-high, black, stand-up lockers.
Every damned time I edit my text to read, "black wooden, stand-up lockers", letgo changes it to "black cabinet"!
It's not a black cabinet!
It's [censor] locker!
I even had a guy contact me who was looking for a [censor] cabinet and discovered they are lockers!
Needless to say, he didn't buy them!
People looking for black lockers won't find them because you [censor] think you know better than me what my [censor] product is that i'm trying to sell.
Sooooooooooooooooo...[censor] you!

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6:21 pm EDT

Letgo white window-type air conditioner usd 60.00/unethical behaviour /

after contacting the seller with ID name "naelouu" about the product, he told me that is been sold . Politely i told him to "try to remove the item from the app or to mark it as sold ". didn t expect an answer, he told me "Try to mind your [censor] business". Haven't done anything to get this kind of language.He also sells a clock by the name of "round silver wooden framed analog wall clock " . he need s to be stopped since he can't talk to ppl

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9:10 pm EDT
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Letgo items I list

Hello I have sold products from your app and when I purchase another it he mostly iphone you delete the as duplicates and there not they may be the same phone style but are not the same as the one sold. Please explains why I can sell another iphone when it's not the same phone I have sold when it another phone. ? Thank
Charles w cobb
[protected]@gmail.com
[protected]

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Update by Cobby61
Jul 25, 2017 9:11 pm EDT

Hello I have sold products from your app and when I purchase another it he mostly iphone you delete the as duplicates and there not they may be the same phone style but are not the same as the one sold. Please explains why I can sell another iphone when it's not the same phone I have sold when it another phone. ? Thank

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8:58 pm EDT
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Letgo infinity qx56 2005

I bought the above truck last month. The seller sold the car with fraud odometer to trick me in buying with a lot of money. I discovered that the truck's odometer had been tampered with. I let the seller know to return my money because I can't pay such amount for such odometer. The seller has refused to reply my email. All my efforts to contact the seller hasn't yielded. I sent him series of messages that I'm no more interested because of 'odometer fraud' But he will not reply my text or call.

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7:27 pm EDT
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Letgo not about a product it is about a scam

this is about a scam that allmost happened to me.I have 2 items on letgo that i am trying to sell and someone was asking me about one of the items he wanted me to send him pictures and he sent me a phone number to send them to so i did he asked about price so i sent him everything he wanted to know about and then he asked me if i do pay-pal or money gram and i told him cash only and then i didnt hear from him the rest of the day untill the next day he said how about a certified check so i said ok so that went on for about a day and then nothing and ten another day goes by and then he texts me the next day after that then he says he will send it priority mail so then i get it on monday 7-24-17 he then wanted me to deposite into my checking acc. so i had taken it to just any old bank to find out just if it was fake or not and they told me that it was indeed fake.you can call me at [protected] my name is curtis

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12:32 pm EDT

Letgo sold vaporizer

I sold a Vaporizer to a man named Anthony Ortiz and he has done nothing but harass me since. The produc worked fine, but he still wanted to return it and I told him he could. He showed up to my house while I was at work screaming and banging on the door and my windows till my neighbors complained to me. When I got home I let him return the product, but now he is constantly messaging me and harassing me and my roomate who is also on letgo for giving him a bad review. He has threatened us with violence against our home. I'm new to letgo and this was my first time selling something on it. I'm not sure I want to use it again after this!

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10:21 am EDT
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Letgo vape mod

He wanted to meet at 2 am in the morning for the vape mod. He came to my address and he gave me fake $100 dollar bill. He also asked for batteries with it and I gave them to him. So now I would like to have all my chats between me and the user sent to my email and if so an IP address from him or a real identification. Or something so I can track him and get my vape mod back because this is freaking ridiculous. His name was Tyler suttom and he said he was coming from Hagerstown and then he changed it to martinsburg after meeting up with me

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9:52 am EDT
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Letgo a seller

The seller wanted to buy my iphone. then immediately after getting my cell number they said they were no longer interested so I could not maintain my chat dialogue and they text me for my paypal info.

Then asked me to send the phone to Nigeria. They said they were in Italy doing business.

They letgo account I couldnot comment or even report them as fraud. They said they put the money in my paypal and I would receive an email and told them to forget about it but they are scamming on let go. kaka sunday was the account name.

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7:15 am EDT

Letgo scam

I purchased a vehicle through let go and i received the title but have not received the MV50 form that i need to register the vehicle and the person i purchased from is not returning my texts and calls
the guy i bought from on let go name is Ludagee purchased on July 17th
all i need is the MV 50 form from him to register vehicle i have the car but not able to register
i need your assistance please
my contact info is:

Maurizio Nicolosi
3 Laurel Dr Apt A12
Mineola NY 11501
[protected]

Rerspectfully

Maurizio Nicolosi

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9:09 am EDT
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Letgo changed email address on my account items I listed are flagged as duplicate

To whom it may concern:

I went on vacation into another state and all of my items I listed on my page were deleted. I made a new email address and listed my items on it and they were all flagged as duplicates. Is it possible to delete the account associated with [protected]@gmail.com? If needed you can contact me at([protected].

Thank you,
Robert Bales

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3:25 pm EDT

Letgo iphone 6s

Bentech was selling a Rose Gold iPhone 6s. The email used was [protected]@gmail.com. The phone number used was [protected]. Shortly after sending the money through Google Wallet. I was blocked by this user. The amount we discussed was $130. I would like to be compensated for my pain and suffering. I am a hard worker mom and feel taken advantage of by this scam.

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11:26 am EDT
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Letgo game king arcade machine

I was giving away a game king he contacted me at 1 am wanting to pick it up right then right now when I said no it was 1 am he got pissed blocked me called me a time wasting freak and that all I was trying to do was scam on cute girls(this idiot called himself cute I thought he was a guy) and all I said was you can't pick it up now it's 1 am! Why would he think that's ok? I would like the review removed or at least the description taken down

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10:22 am EDT

Letgo iphone 6

So someone asked me if I could go 159 when my original asking price was 170 I said ok so he said can you go 150 I said no sorry he says good luck selling it I said thank you and he replied you are not going to and blocked me when he later saw that it was on my sold list he reviewed me as low as possible and he clames I never met up to sell it I was not polite and basically everything that would give me a one star. I can't review him and I can't remove the rating. It would be a pleasure to have that rating removed.

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5:25 pm EDT
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Letgo red & black dell laptop

My laptop was stole & I saw it for sale on Facebook tried contacting the person let found out it was sold on here let go I need to know who it was sold to to give to police the person that was selling the red and black dell laptop is Montrell Bentley from Philadelphia PA can someone please contact me ASAP by phone [protected] or email me at [protected]@gmail.com I am going to police station tonight trying to have as much info as I can to give them ty

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1:43 pm EDT

Letgo my reviews (sam peyser)

I am out of Roswell GA and I am selling a perfectly good pair of sneakers with a receipt of purchase and authenticity. This user "Kay Kay" messaged me to meet up and I left a 5 star review saying "polite". They immediately left me a 1 star review saying "not polite. Didn't show up. Slow responses. Unfair prices. Item not as advertised. Scammer."
Then the user sent me the message "[censor]" and blocked me. I'm not sure if this was because I asked them to meet me at 280 instead of 270 or why? Please let me know what you can do to help me. I've just started using the app Letgo. My email is [protected]@gmail.com
Thank you.

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8:39 am EDT

Letgo profile (lucifer) making false review

The profile (lucifer), I gave a bad review to because he had not showed up to meeting place for item he agreed to sell me at a specific place and time, and then wanted to ignore me completely for a whole week so I wrote him a bad review. He gets mad and messages me cussing and using extremely vulgar language and then writes me three different false reviews and the last one is the picture attached to this complaint. The review he had given me is completely false I have never met this guy in my life nor did I even threaten him in person or over the phone and I was wondering if you would be able to pull this review from profile (blake skopinski) and delete his account from let go cause i'm not the first person he has written a bad review too just because he got a bad review first.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Phone number

+1 (347) 433-8912

Website

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