Leslie's Pool Supplies
reviews and complaints

As someone who loves taking care of their pool, I have had mixed experiences with Leslie's Pool Supplies. On one hand, their range of products is impressive, and I have found some great deals on pool chemicals and equipment. However, their customer service can be inconsistent. I've had instances where orders were canceled without notice, leading to delays in receiving essential items. Additionally, the quality of some products has been questionable, with parts showing signs of wear sooner than expected. Despite these challenges, I appreciate the convenience of shopping at Leslie's and the helpfulness of some of their staff. If you decide to shop here, be prepared for a mix of positive and negative experiences.

I bought a robotic cleaner from Leslie's since it was pretty expensive. I figured if I had a problem I could go to a local store for help vs just purchasing it from some unknown on the internet. The product came on time, but was missing one set of filters. Their website shows two different sets of filters and the description says two filter options. To me that means there will be two sets of filters with the product, but only one set came in the box. I called the local store and they said the online business is separate and that I needed to call the 1-800 number. I did so and talked to somebody that was their "customer service". They took my information and said someone would be in contact with me. Some customer service. A few days later I still hadn't heard anything, so I emailed their customer service as well. I finally got an email back saying that the filters weren't included. I directed them to their own website for the description and haven't heard back from them. Pretty poor service. I wish I could do more than post this, but I hope others avoid Leslie's unless your looking for poor service.

I am thrilled with my instalation today. The store manager was extremely helpful and the installers were professional and the job was done quickly. It works! Thanks!

i have been going to Leslie's for years but this week was the first time I was treated differently. I have an account, number ***, live In Surprise... I had a tech manually change the specs on my spa from 450 gallons, acrylic to 15886 gallons -pebble... That caused so many issues after I did my weekly chemicals... 11 pounds of Dry acid into a small spa plus others... What a mess! I called and spoke to the store and the biggest thing that got me was they didn't own the problem. That where I draw the line... I'm the customer and not the tech, testing my water, telling me what I should do, or what to buy... I had to drain my spa and start all over because no one would take responsibility or give me an answer. I now find myself trying to get ahold of someone and waiting on the phone for over 45 min, to be disconnected.. I called again and gave up as this is not how business should run. Here an insight tip: Can you guys get an online chat enabled on your app? It's easier than being on the phone. Who will take ownership or should i look for another alternative to leslies in the west valley..

I worked at leslies for about 2 years in ***. Unfortunately I had to quit. The woman manager at the *** store was abusive towards the employees, treated the customers like garbage and always had an attitude. She only treated people she like with respect and courtesy! Everyone else was brushed off or given attitude. Everyone else I ever dealt with in the company was wonderful! I never met such a rude and miserable manager in my life. I have no idea how there could be someone managing a store for that long and nothing done about.

I been going to Lesliess for over 20 years ..Most of Lesliess hire inexperienced help.,My first time at the 43 rd store the guys knew exactly how to solve the problem.. They were out of the part and picked it up at another *** and had my filter grid assembled the next day..They were great

at *** store is outstanding! Always pleasant and very knowledgeable. Thank you

Very impressed with service tech ***. He went above and beyond to fix our leaking pump when it was determined that a new replacement would be unavailable for months.

Howell, New Jersey Fantastic Service! They are never trying to push products that you don't need. You bring in your water and they tell you exactly what you need.The first day I walked in looking for service i was treated with the utmost respect and understanding. Gayle the manager was very knowledgeable and detail oriented. She listened to all my concerns and request for a clean and safe pool.I received the greatest service, always prepared and knowledgeable and willing to go the extra mile when explaining what needs to be done to the pool. I have and will continue to highly recommend Howell's Leslie's Pool Store. Gayle Thank you for the outstanding service. Due to COVID-19 Howell store is not open and I have to use the Brick store Hoping the Howell New Jersey store opens very soon

I had a really bad experience with Leslie's Pool Supplies. Their customer service is terrible and I wouldn't recommend buying anything from them. I tried to cancel my order, but they wouldn't refund me. They shipped it anyway, even though I didn't want it. When I tried to return it, they refused to take it back. It was a total waste of my time and money. I won't be shopping with them again.

I stopped asking them questions because they always gave me these weird answers that didn't help at all. They never have what I need for my pool, and when they do, it's way too pricey. I mean, come on, I'm just trying to keep my pool clean and enjoyable for my family and friends. It shouldn't cost an arm and a leg. I've had to go to other stores to find what I need, which is a real hassle. I wish Leslie's Pool Supplies would step up their game and offer better prices and more helpful advice. It would make my life a lot easier.

I went to Leslie's Pool Supplies to get some parts for my pool. I went to the Vacaville store and Jordan helped me out. He was really nice and took the time to find the parts I needed. He couldn't order everything, but he told me where to go online to get the rest. I was really happy with the service I got from Jordan. He did a good job.

So, I got myself a hot tub from Leslie's Pool Supplies back in June. It was all good until September when I saw that the cover was messed up. I called them up and they said they'd send me a new one. But it's been over four months now and I still haven't received anything. I tried calling the sales guy who promised me the replacement, but he's not answering my calls anymore. And when I tried emailing the corporate office, they didn't reply either. This is the worst customer service I've ever experienced. It's really frustrating to have to deal with this kind of situation.

I recently had a not-so-great experience with Leslie's Pool Supplies. I purchased a pool vacuum that unfortunately didn't work. I decided to take it back to the store, but the manager didn't seem to want to help me out. He claimed that the vacuum wasn't broken and even pushed it around on the floor, making a horrible grinding sound. I had the receipt and it had only been 8 days since I purchased it, but he still refused to take it back.

The manager then went on to blame my pool for the vacuum not working, which I found to be quite frustrating. I took his advice and had my pool inspected and fixed, but it ended up costing me more money than I had anticipated. The pool repair confirmed that the vacuum was indeed broken, but by that point it was too late to bring it back to the store.

I was disappointed to find that Leslie's Pool Supplies seemed to care more about profit than their customers. While the staff was helpful, knowledgeable, and polite, they seemed to be more self-serving than anything else. They made promises that they didn't keep, such as having the vacuum representative come out to take a look at it, which never happened.

It's also worth noting that Leslie's Pool Supplies is not a family-owned store, which may explain why they couldn't even get the pool volume correct when they tested it. Overall, my experience with Leslie's Pool Supplies was not a positive one. I wouldn't recommend this store to anyone looking for quality pool supplies and customer service.

On September 9, 2021 my pool remodel was completed and ready for a start up. Start up chemicals are crucial after a new finish. Once the pool was filled with water, I went to Leslie's were I shop most often. I met with the Manager *** and told him I needed start up chemicals for a new finish and showed him a picture and advised the finish was Hawaiian Gem. I left with several chemicals and followed what *** advise me to due for three days straight. However, I noticed something was happening to the finish (pictures attached) and went back to ***. *** then tried to tell me I have to buy all the chemicals again and repeat the schedule. Something did not seem right so I left and went to another pool supplier and they said those were the wrong chemicals, they should not have been used. I then called the company, Turtle Pools who did my pool and they said the same. Turtle Pool then called out the Manufacturer who supplies the pool companies to come look at the pool and they also stated that the chemicals are what caused the finish to look the way it does. I also lost my ten year warranty on the finish that day the manufacturer came out for adding improper chemicals. I had made several calls with Leslie's customer *** and email exchanges. Leslie's did an investigation on this matter and feels a refund of $71.00 for chemicals would fix the issue. I will not except the refund so that they can say this is a closed issue. Attached is also a copy of what it cost me to have my pool refinished and the only way it can be corrected is to have it re-done. This was unfortunate that I was given the wrong chemicals and unfortunate that my new pool finish looks the way it does over this mistake. At this time I am holding Leslie's accountable for there mistake and will take this further if necessary. Leslie's can send out a representative from there own company to see the damage if they would like to. However, I want the damages that the chemicals caused to be re-done at there expense

In April of this year, I contracted with Leslie's Pool Supplies/Leslie's Pool Mart of Lombard, Illinois, to install a new swimming pool filter and pump. The technician installing the pump failed to apply PVC glue to one of the fitting connections. Consequently, the connection disconnected throughout the night, draining water from my pool into my yard. Typically this issue could be solved with a hose refill, but I live in an unincorporated area that has rusty well water, and I have my water trucked in to fill my pool. The cost is $400.00 per truckload, and my pool will take four trucks of water, it's a 25,700-gallon swimming pool. I called the customer service line and spoke to a person named ***, who was very helpful. ***ispatched a service technician within 36 hours and fixed the issue. *** assured me that my cost for the pool water would be reimbursed. In April of this year, I contracted with Leslie's Pool Supplies/Leslie's Pool Mart of Lombard, Illinois, to install a new swimming pool filter and pump. The technician installing the pump failed to apply PVC glue to one of the fitting connections. Consequently, the connection disconnected throughout the night, draining water from my pool into my yard. Typically this issue could be solved with a hose refill, but I live in an unincorporated area that has rusty well water, and I have my water trucked in to fill my pool. The cost is $400.00 per truckload, and my pool will take four trucks of water, it's a 25,700-gallon swimming pool. I called the customer service line and spoke to a person named ***, who was very helpful. *** dispatched a service technician within 36 hours and fixed the issue. *** assured me that Leslie's Pool Supply would reimburse me for the cost of the lost water. I have tried to call *** on multiple occasions, and I even called the company's CEO, Lawrence Hayward, to voice my complaint. As of this writing, a person did contact me to say they were sending a check, but I have not received it. This issue is sad. I have spent thousands of dollars with this company over the past four years, and their lack of customer focus has now given me a negative opinion of this company. I think I will choose to spend my money with a company that takes care of their customer.

Bought a new jacuzzie pool filter 4 years ago. 800 dollars. Came out of house yesterday to find the filter hose burst anf i lost alot of water. Called for part at my local store, rude lady said we have no hoses. Tryed to buy online, amazon, etc. Couldnt find model or part. Called jacuzzi and they said its a leslie filter and they paid jacuzzie to use there name. WHAT? I BOUGHT A JACUZZIE, not a store brand! Seems illegal to me. I called leslie and no return phone call, no hose. How can you sell a copy of a brand ?

I am a customer at your store located in Lucas Texas Store # 1078. I spend an average of 3K per year there. On 3/26/2023 3;15pm I entered the store to get my water tested for my pool, and to purchase a few items along with chemicals. I was approached by Gary who said to fill out a document and place your water bottle in the proper area. I had never done this in the past, but I did so. Gary said it was the process. I responded with no problem, I was just surprised because I was the only one in the store. He started to complain to me that it gets busy sometimes and the process helps. Once my water test was completed. I asked for a detailed explanation of what I need. I also asked if he can explain what baking soda does to a pool, and how it would affect my current pool status. Gary got very rude with his response and said our system test is for only our chemicals only. I repeated, I just was asking about the affects of baking soda. He repeated the same thing with a agitated demeanor. I asked him to be a little nicer, and I added that in the past the workers have always been nice and helpful. He then got more agitated. I responded with, I don't need someone to be rude to me and that I will go next door to Walmart to buy my chemicals. He said good, and goodbye.

I sent to the Leslie Pool store in Hanover, MA, Store Number 343. I arrived a 3:50 PM and the sign on the door said the store was open until 4:00 PM so the clerks had locked up early.

I wanted to drop off my Polaris pool cleaner [censored] I had a trouble light on the cleaner and the Polaris help line said that this was the closest service technician.

Since the door was locked, I knocked on the door as I observed two clerks at the counter. A red headed young man waved me off saying it was past closing time. I answered that I just wanted to drop off the Polaris and it was not closing time. He then told me all stores closed 10 minutes early and didn't I realized they had been closed for two months and they didn't have time for service. I responded that the Polaris people told me this was the only service center within miles. He then said fine, but it would take months as there were over 12 people ahead of me and they did not have the time to work on these items.

I decided not to leave my Polaris as I was concerned it would be lost as this fellow was annoyed that I made him open his door.

We had Leslie’s replace a broken pool pump motor, it is now broken but should still be covered under warranty. Issue is they refuse to send anyone out for over a month, obviously a pool cannot go without a pump for that long. Everyone is extremely rude and unhelpful we will now be forced to buy a new one from another company.

Online order to pick up a pool cleaner at local store. Called the store to see if I could pick it up. Was told it was NOT in stock within 200 miles. Online chat said it would be in today and gave me a tracking number (3 days later). FedEx has not yet received the cleaner (900miles away). It is NOT going to get here today! ONLINE said it was in stock at store location! Also, where are my pool perk points (48) that checkout said I earned? Very disappointed with online. Store was not much better, "it happens all the time" was all I got from them.

I went to the store for the 1st time on 05/08/21. There was 1 person working in the store. I waited patiently (30 plus minutes) while he explained in excessive detail how pool filtration works, many times repeating context. I waited while he engaged in random chitchat. I even waited while he explained things the white, male (maybe 50) customer had not even asked about. I thought well maybe he's just a talker. Then he comes to me. He looks at my paper, throw a couple products on the counter, and check me out, with little to no explanation. The little bit of explaining was a probe from questions I asked. Less than 3 minutes. I came back the next day 05/09/21 (Mothers' Day). This time he had a trainee helping a customer (white, male maybe 50 again). This guy (probably a manager) starts my test and in the middle of it stops, sits everything down and proceed to interject and take over the trainees' customer. The trainee completes my test, while once again the guy rambles on to the other customer for more than 30+ minutes, while I stand at the counter waiting for my results to be read. When he finally comes he says you just need to add the acid. Thats it! no engagement, no explanation. No dragged out crash course on how the chemicals work (which I needed). NO NOTHING! So, I snapped. I asked him why is it you stopped my test. He says I didn't do your test. I told him that he was lying and that he started my test and walked away to help someone else. I told him I don't know if its because I'm Black, Muslim (wearing my hijab), or honestly a female. Because each time he ignored me he was chit chatting and ad lib to a Caucasian. He asked if he could speak and to calm down that he had a trainee and have to bounce back and forth. The problem is that he didn't have a trainee the previous day and the previous day there were no customers after me. So it was an excuse. I told him whatever his issues were Black, Muslim whatever he needs to figure it out TODAY! This is the store closest to my house. I told him I EXPECT the same treatment as any other customer. Period! And he had given up his chance to talk when I asked him to explain my test and he had little to nothing to say~ Thank You,
Dr. Patrice Gurley-Draine, CRNA, DNAP

Our Rayner Pool cover Bought through Leslies Pools disintegrated On the top side after 1 1/2 years and neither company will stand by the warranty. We are senior citizens who have been ripped off for $2300.00 and they kept the cover. Both these company's should be ashamed of their horrible service and product...Robert M. La Quinta Ca.

I have had a pool all my life have trusted leslie's pool for many years but just like many stores its all about money not customer satisfaction. I had a problem with my water alkilinty was very high but the water was clear had trouble making adjustments to PH. They tested my water advised me to add chemicals now my water turned green went back. They said oh, oh lol add this it will fix the problem after 7 days no improvement only money wasted. This we asked for the manger he said dont follow my other employees advice lets do this instead after 10 days water only got greener and thicker and of course hundred's of dollars later. Went back and ask for a refund because all of that chemicals did not fix my problem. I was told no refund could be given well I'm puzzled there policy is posted all over the store SATISFACTION GUARANTEEDI F YOURE UNHAPPY WITH ANY PRODUCT PURCHASED AT YOUR LESLIES STORE SIMPLY RETURN IT WITH YOUR RECIPT WITHIN 14 DAYS for A FULL REFUND OR EXCHANGE wow im not happy I still have green water.. So the best thing anyone can do is go to walmart buy a product made by hth green to blue it works and only cost $13.00 we should all sue Leslie's for false advertisement make them remove all signs with that guaranty policy its a gimmick to make you feel secure and buy more stuff.

On 5/24, my wife went to Leslie's to buy 3" chlorine tablets, shock chlorine and Phos Free. When she got home, she realized I had already picked up tablets and shock chlorine. I called Leslie's and they refused to take the chlorine back, even when I told them that they were still in the vehicle where the store person had set them. I have a couple of kids in college and every couple of hundred dollars really makes a difference. Poor customer service, in my mind that they didn't take it back, ...I will never use them again and I am looking for avenues where I can spread the word about their "once you take it out the door, it's yours" attitude.

Although the store here opened almost 2 years ago, I never heard of it until happened to drive by. I was impressed with the one employee I dealt with and purchased a $900. Dolphin pool cleaner. I went back to purchase a leaf cover & was told they had non in stock but could order from another store. It was a Sunday & they said would probably arrive on Weds and they would call. I called Thurs. and was told it wasn"t in. Called again on Friday & was told they would check on it and gt back to me. The following Tuesday I stopped at store. Employee told me it was in but they couldn't find it. I said either find it or give me a refund. After some time I heard the emploee tell another it was never sent from the other store. He then asked me for my credit card to give me refund. No apology, no sorry, no we get one overnight for you. I left went online & found InThe Swim has same cover for $60. less. I had it on my porch waiting 2 days after ordering by regular UPS freight. Leslie's has lost me as a customer. I will drive to the next town and shop Pool Warehouse or other pool store. Leslie's didn't even stock enough chemical's for my pool. I use Baquacil, not chlorine. Highly recommend. Get lots of compliments on my non chlorine pool.

I ordered the Pool Blaster Catfish hand vac. It clearly says it is for small pools/spas. I intended to use it for my pool. We charged it accordingly and went to use it. We quickloy determined it was not for pool use as it is clearly to small and has little suction. We put it all back together in the box just as it came. I called Leslie's to return it, they informed it there was a restocking fee of 15%. I will never order from them again! So Long LESLIE's! This is how you treat your regular customers.

Drained my pool in March '10, followed Schertz, TX store manager's directions to Shock the pool every week in the spring, summer and fall...by June 1, '10 the CYA level is so high the Chlorine is locking and the pool will not balance nor kill bacteria. Guess who's draining their pool AGAIN on Father's Day weekend in 100+ degree weather! Do your own testing - go to www.troublefreepool.com and LEARN about your pool - it is an investment that can cost you $100s if you remain reliant on these pool supply stores - why do you think they call them "POOL SUPPLY" stores...duh

You would think I would learn. After 5 years I've let Leslie Pool in Burleson screw me for the third time. First they gave me the wrong leaf cover for my swimming poll at $329 and wouldn't let me return it. The I bought the really well touted Viper pool cleaner for almost $900. That was a real bust. Horrible product that I started complaining about 2 months after I bought it. They never did anything. Last year I bought a Haward DE filter for my pool, $800 with valve, because I really wanted a better valve configuration and they said the grids on my 21 year old Nautilus filter couldn't be repaired. The DE filter lasted 14 months and it split. They said it's out of warranty by 2 months and won't fix it. I'm done with Leslie's and Hayward! I can't recommend them to anyone.

Having shopped at Leslie Pools for 26 years to supply my pool, estimated total of $12, 000 over the years. I will never shop there again, due to the Staff's dishonest, sell at any cost, and extremely rude behavior. The staff in question, the women who is often there as the only staff, seems to be relatively new as I have not seen her before through the years. I was there to get a motor/pump units. I often get coupons from LP as I am a regular customer. The staff tried to sell me very expensive machineries that I didn't need, and told me the deal ends in 2 hours. She also said it was "illegal" to install any other type of motor/pump due to state law. I did order the unit.
Afterward, I went back to research, and found out her claim of illegality had no foundation, and thus she used the worst kind of "used car sales" pitch that was also, bordering on fraud. Moreover, I found a very reputable pool store that will do what was needed, not the unnecessary thing she was force selling, at 1/3 the cost. Finally, I got a coupon the next day for the Same sale continuing. As I went back to the store next day to cancel the purchase, I notice the price was $200 dollars less than she sold to me. In addition, she was extremely rude and insulting. There was another customer at the store at the same time, and the same staff was arguing with him, after he mentioned that his internet research indicated the item she was pushing had a reputation of hard to get parts. When the other customer walked out with me, he also stated that he will not trust Leslie pool, and the action bordered on fraud. We both agreed we will never shop at Leslie pool, and no one should trust their staff's "expert opinion."

First time using Leslie's pool service turned into a nightmare. Technician was unfamiliar with my care taker system even though I informed the CS rep that I had one. Job was left incomplete with the promise that a second tech would come to complete the job. I had to call three times to get a second appointment. I later discovered that on top of everything else, I was over charged. Upon discovering this, I contacted the service rep who said I needed to call the local store. The local store said I needed to come in to have the overcharge reversed.

Never again.