Menu
Leslie’s Poolmart / Leslie's Swimming Pool Supplies
Leslie’s Poolmart / Leslie's Swimming Pool Supplies Customer Service Phone, Email, Contacts

Leslie’s Poolmart / Leslie's Swimming Pool Supplies
reviews & complaints

www.lesliespool.com
www.lesliespool.com

Learn how the rating is calculated

2.7 36 Reviews

Leslie’s Poolmart / Leslie's Swimming Pool Supplies Complaints Summary

15 Resolved
21 Unresolved
Our verdict: Dealing with Leslie’s Poolmart / Leslie's Swimming Pool Supplies, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Leslie’s Poolmart / Leslie's Swimming Pool Supplies has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Leslie’s Poolmart / Leslie's Swimming Pool Supplies. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Leslie’s Poolmart / Leslie's Swimming Pool Supplies reviews & complaints 36

Sort by:

Newest Leslie’s Poolmart / Leslie's Swimming Pool Supplies reviews & complaints

ComplaintsBoard
P
1:54 pm EDT

Leslie’s Poolmart / Leslie's Swimming Pool Supplies Simple as it is do not go to Leslie's Pool Supply

Upon entering the store on Fort Apache in Las Vegas, we were treated like animal to get out when purchasing supplies. The person name is BILL the MANAGER at Leslie's Pool Supply . We called for complaint and the district manager RICK called us back and even criticize us about our actions and our complaints! They assume were asking for free merchandize when all we needed was an apology letter for being treated as animal. The manager even had the nerve to say it was TO BUSY! AS AN EXCUSE. With only 3 customers and 2 sales associate is busy then what if it's 2 customers? Even for something so simple as a letter of apology the district manager couldn't even give us the letter. It is such a simple task and they see it as a Difficult TASK. For FUTURE REFEERENCE for ANYONE who wants to shop at Leslie's Pool Supply do not shop there if you do not want to be treated like an ANIMAL. Simple as it is do not go to Leslie's Pool Supply. They're AWFUL!

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies and 4 comments
Hide full review
4 comments
Add a comment
B
B
Banderson
, US
Jun 14, 2010 7:20 am EDT

I called for service on my pool filter. It took over a week for them to even get out, but they assured me it would be fixed the same day. the service tech came out, said what had to be replaced, and we were given options. I talked to the store, settled ona new type of filter, was quoted a price, and then i was told i would be called back in a few minutes with an installation time. $ hours went by, no call. I proceeded to call them back, they told me they would call back in 5 minutes. Again, no call.. So I called them the next day, they at first acted like I hadnt talked to anybody at the store before, then said they found my information, then proceeded to tell me I was quoted the wrong price the day before and the unit I needed was at a much higher price. Sounds like a real bait and switch to me... meanwhile my pool has sat there for nearly two weeks with no filter...

B
B
Bonajaski
, US
Jul 08, 2010 8:24 am EDT

We recently purchased an entire pool pump/motor system (salt) that has cost several thousand dollars. It has not been installed. We are still waiting on parts & service.

We purchased the system through your Poway, CA store. The Manager and Staff at this store are superb. However, they can’t seem to get through to you that we need the system delivered and installed. The previous two pump systems we purchased from Leslies failed (one immediately and the second after only 2 plus years). We decided to move to a salt system.

We have emptied our pool twice while waiting for the system to be delivered and installed. We don’t want to have to empty our pool a third time. It is impossible to believe that in your vast store system that you don’t have one that can be shipped to the Poway store via overnight mail and installed right away.

The partial system that has been installed cannot be properly adjusted, must be manually started and stopped (meaning we can’t go anywhere over night), and the entire situation is absolutely intolerable.

Please get this solved right away. This situation has now been going on for “weeks, ” not days.

I request a copy of this letter (which I will also be sending via ground mail) go to your Board President (Mr. Hayward).

N
N
Noummer
, US
Jun 21, 2010 8:11 am EDT

I walked in Lesliesabout 12:13 and left at 1:35. I have been a customer of the store on Coffee Road about 20 years. I just bought a new Hayward pool sweep last week and wanted them to tell me what I needed to add chemically to my pool and my son's pool which had been drained according to their instructions. The salesman R, Romero was new and was left by himself and acted like he didn't know what he was doing as he was checking my water. He kept leaving and helping other customers and I waited and waited for him to come back to me. Finally two other employees came out and went back in while I'm waiting and waiting. Finally one of the older employees came out and helped him calculate what I needed. $95.00 worth of chemical. I don't mind waiting but over a hour with a child in my arms is a big much. When I complained and asked him not to leave me again he kept leaving and helping other people. R. Romero was the salesman but he shouldn't be left alone yet. He told me I needed 59 pounds of Conditioner Plus for my son's pool and then changed to 25 pounds. Sandra Bottoms [protected] if you want to talk to me about it.

K
K
kissle555
Natick, US
Jul 22, 2011 1:00 am EDT

I love this complaint. That is the same way in the Framingham Massachusetts store. The Assistant Mgr. there (Chris) is excellent at wha the does and I feel does an exceptional job. I frequent the store and I always see the Asst. Mgr. Chris and another gentleman associate always working and are happy to assist me in an efficent and prompt manner. They are the reason why I come back to this store. However, the Manager of the store there, Rochelle, is horrible. I never see her willing assist me and infact I came in for a water test and I was standing there for at the most 25 mins. before I finally left and came back later while the Asst, Mgr. Chris was there. It seems as though Rochelle the Manager neglects her customers and is unwilling to help and assist customers. I always see her in the back service office area talking on the phone and laughing. Sounded to me like her conversation was more important than assisting myself and 3 others who were in line. I will never come to this store while the Manager is working. I tried to even call corporate and the District Manager Nick seems to side with the Manager Rochelle. She should be fired as I have several times heard her talk downb to her employees and treat them as if they were her slaves. Horrible store Manager Rochelle you should be ashamed of yourself and I hope this is seen by the right people and you are fired!

ComplaintsBoard
T
9:09 am EDT

Leslie’s Poolmart / Leslie's Swimming Pool Supplies The store located at 6890 Highway 6 in Houston always has one person working

The store located at 6890 Highway 6 in Houston ALWAYS has one person working. Your competition on the other hand ALWAYS has 4 people ready to help. Again, today, I walked out with 2 other customers because we do NOT have all day to stand in a line to spend money. This has happened on numorous occasions. Pool Warehouse is going to put your company out of business if this level of service continues.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies and 1 comment
Hide full review
1 comment
Add a comment
S
S
superdude88
Nashville, US
Sep 26, 2010 8:21 pm EDT

most lelie's have one person working at a time. sometimes two. it is how theykeep prices low. they are lower than most everybody.

ComplaintsBoard
U
10:44 am EDT

Leslie’s Poolmart / Leslie's Swimming Pool Supplies This store is rude and will rip you off

Beware of Leslie Pool Supplies. The owner of the Hendersonville, Tn. store is rude and will rip you off. He will sell you products you do not need then will refuse to exchange or refund. If you do try to return he will belittle you and use foul language. You will know him when you see him because he is big and fat with brown hair. Again BEWARE of Leslie Pool/Spa Supplies in Hendersonville, TN. Use Fox Pool/Spa Store on main street.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies and 1 comment
Hide full review
1 comment
Add a comment
S
S
superdude88
Nashville, US
Sep 26, 2010 8:24 pm EDT

this comment is from an employee of a competitor. foxxx pools does this kind of stuff on every website. they are sad criminals who will do anything to save themselves. they are rats on a sinking ship. I have used this store since the day it opened, and the "big, fat guy" is as nice as can be and will go the extra mile. he even came out to my house for free and fixed my equipment after hours. nobody else would do this.

ComplaintsBoard
K
7:08 am EDT

Leslie’s Poolmart / Leslie's Swimming Pool Supplies I waited 3 months for Leslie's to fix my wall

Back in November, 2009, I purchased a new Hayward pool filter from Leslie's Pool Service in Surprise AZ and scheduled the installation for 11/14/09. The service technician came on the day they were scheduled and the installation took place while I was not at home. When I came home later that afternoon, there was a note attached to my door saying there had been a little accident and the note stated "I bumped your pool equipment wall". There was also a voice message on my home phone asking that I call the technician's supervisor to schedule the repair of the wall. When I went into the back yard, the whole west wall of my 3 sided cement block equipment wall was broken down and there was a large dent in my pool heater. I called the supervisor immediately and 2 weeks later got a call back. This continued for 3 months. I would call and wait, call and wait. On Saturday, February 20th, 2010, after weeks of calls, the wall finally was replaced. It isn't painted yet but at least the wall is up. I have to supply the paint! On top of that I had to sign a release before I would get my refund. The amount of the refund is for a contracted amount Leslie obtained and who knows what will happen if the contractor charges more than what the contracted fee was. I will never purchase another item from Leslie's Pool - not a chemical, not a part, nothing ever again. I tell everyone I know not to buy from Leslie's. A company that you would think is reputable and would be customer service oriented is the absolute worst in customer service and customer satisfaction.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies
Hide full review
ComplaintsBoard
N
8:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Leslie’s Poolmart / Leslie's Swimming Pool Supplies New Pool Liner Leaking

I ordered a Pool liner last year after 30 days and no call from them I went to the store in Woodstock Ga. Where I purchased it to be told that when I ordered it the Manager was a fill-in while the normal Manager was out of town, and it was never ordered. The manager at the store this trip was the actual manager and he got it ordered. 1 month later they show up to do the install it is now 2 months $3800.00 later. Pool liner is leaking found out that the crew that had installed it had been let go and Leslies had already had to replace other liners that they had installed. They sent out a technician to dye test the pool, they sent out technicians to check pool levels then they wanted to send out a diver a month later after 25 to 30 calls from me I'm told that it's to cold for a diver so they would close the pool and call me in the spring. Never heard another thing I had to call them so they sent someone out to dye test the pool WTH. He gets here and took the cover off and guess what. When they closed the pool they didn't bother to clean the leaves out it took 3 weeks for the diver to show up now the "Manager Ed" after 5 calls to him and to the service dispatcher I get a return call from him stating that he wants to send out a leak detection company and that they would be calling me the next day 5 day's later I get a call from them to find out they can"t do anything unless the pool is full and clear it is almost a YEAR and I still have not been able to use the pool.I want my pool liner replaced enough is enough NEVER USE THIS RIPOFF COMPNY UNLESS YOU HAVE MONEY TO THROW AWAY. NEVER A RETURN PHONE CALL, ONCE THEY HAVE YOUR MONEY GOOD LUCK WITH GETTING SERVICE. If I don't get this matter settled I will be seeking out others for a possible class action suit.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
4:53 pm EDT

Leslie’s Poolmart / Leslie's Swimming Pool Supplies They have lost a long time good customer

I bought a new paper filter which they had to order. I was supposed to be here in a week but it took over two weeks. At the same time I bought three circular sun rings for my pool. I opened one and found it to be difficult to blow up. I think it had been in a warehouse too long and the plastic had adhered itself together. I decided to return the other two. I waited until my paper filter arrived to return the two sun rings. To my surprise they would not take them back since it had been more than 14 days. It was alright for them to lie to me about the time to get the paper filter but not for me to return the sun rings which I do believe were defective. Don't buy anything from Leslie that you even think you might have to take back. They will not honor it. As a result they have lost a long time good customer. I have an inground gunite pool 20x40.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies
Hide full review
ComplaintsBoard
T
7:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Leslie’s Poolmart / Leslie's Swimming Pool Supplies I waited half of the first day and most of the second waiting for a tech

I scheduled service with Leslie's pool to replace the pool pump 3 times in as many years. The tech arrived as agreed but immediately said that he needs parts and would try to return that day or would return first thing the next morning. I waited at my home until 2:30pm before calling the dispatcher who said there were scheduling problems and he it would be closer to the end of the day. The next appointment would be in 4 days.

So I waited half of the first day and most of the second waiting for a tech that never came. When I asked if another appointment could be bumped tomorrow to fit in my bumped appointment, the dispatcher said no.

This is of course one example of several where Leslies has given me bad advice on pool care, sold me products I didn't need, and didn't fulfil their commitments. I am not sure how they became as large as they did with the poor customer service they provide.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
3:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Leslie’s Poolmart / Leslie's Swimming Pool Supplies Terrible company

First of all, I would normally never take the time to write a complaint on the internet, but these guys deserve it, and they've pushed me to the brink. For 3 months, I have waited on them to fix a minor problem with the heater on my pool - specifically, replacing the igniter that fires up the heater when it's turned on. 5, count'em - FIVE APPOINTMENTS CANCELLED over the course of 3 months AFTER I HAD ALREADY PAID FOR THE PARTS - TWICE! They originally replaced the part, then sold me up the river on another $300 "panel" which turned out to not only NOT be the problem, but quickly shorted out the rest of the circuitry on the heater. Knowing they had made a bad situation worse, they then proceeded to schedule, and cancel 5 more appointments, always with some lame excuse (wrong part came in, defective part came in, etc.) Each time, I confirmed the appointment as directed, only to have them call back (usually the day of) to cancel again. Today, I took the entire day off of work for what I hoped would be my last experience with them - and hoped to have the heater fixed. After waiting from 8am - 12 noon (as scheduled), I called and was told "they're on the way". Called back an hour and a half later, and was told "OOPS - there was a "scheduling problem"!? WHATTT? Then - I'm tranferred to "Dispatcher Dan", who of course, could see all the nightmarish information on my service history, but was unable to help me at all. In fact, he told me the service tech had already been to my house and had discovered another problem - TOTAL LIE. So Dan transfers me to the Service Director, who, like a coward, let's me go to voice mail, and I'm done. I wouldn't even call back - but again, I've already paid them, and have nothing but lies, crappy service, and a broken heater to show for it. RUN AWAY FROM THESE ###S!

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Arbart
, US
Dec 28, 2009 6:44 pm EST

I went to Leslie's Pool supplies on Swan in Tucson today to get a new bulb for my pool light. The guy who was there approached me and asked me what I needed, and he then said something like, let's see what we've got, and I followed him into an area that was behind the counter. A young lady who was named Rae, said rudely and loudly to me, "Sir, Please step out here" or something to that effect. I said, "You mean I'm in prohibited territory?" And she said nothing but repeated, "Step around here, " or words to that effect. Well, the place is so cluttered, you can't tell when you're behind the counter and when you're not, and I followed the male employee at his invitation.

This stupid girl has no people skills, and she has no business working in a place that depends on people skills for sales. She was no help whatsoever in getting me the parts I needed, and in fact, she carried on a flirting conversation with the male all the time he was trying to figure out how to help me (and he had no clue either) when she wasn't fiddling with her cellphone.

I will never enter Leslie's again. I will never buy another cent's worth from them.

I don't care whether or not they fire the woman, because it doesn't matter to me, but she cost them a customer.

ComplaintsBoard
F
1:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Leslie’s Poolmart / Leslie's Swimming Pool Supplies Bad dream

In June 2008 I went and bought a new Hayward Pump and Filter- Leslie sold me on the DC E40 Pump and said low maintanance easy to use- yeah right- 2 weeks after installing and having a swim party the pump became all clogged up- i called leslies and they told me because we had to many people in the pool? We had to take the filter apart and clean the fingers off we did that and the next day it was clogged again- with no one in the pool- this time they told me to soak it in ACID- like i want to expose my family to that! Plus remember this is a new system less than a month old- Leslies is suppose to service Hayward- no one communicates- we then had to order a new part to the filter and it came from Hayward and it didn't fit even with giving them the number to the pool- took to leslies and told would have to come back because they might get busy and there was no one in the store or parking lot- they told me to call hayward- there is no service at ALL!

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
JJ1970
, US
Apr 10, 2010 11:53 pm EDT

So your pump was clogged? Or your "filter fingers"? I've been a pool tech for many years, and have dealt with unreasonable customers that get mad when their equip becomes dirty/clogged due to lack of maintenance.You sound like one of these customers wanting something for nothing.

ComplaintsBoard
R
4:01 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Leslie’s Poolmart / Leslie's Swimming Pool Supplies Stay away from this crooks

This is what they care about at Leslies. I was at the Leslies in Hollywood, FL and was at the counter when I witnessed the gentleman at the counter showing another employee how much he had sold. He told me I needed Alkalinity and proceeded to bring me two buckets of Alkalinity. Since I questioned their tactics at this point, I got a second opinion at another store where they told me my alkalinity was just a little low. This is the same guy that sold me a jug of Phos free and while they have a $29 bottle, he took it upon himself to sell me the $59 one. I was not aware of that and I found out later that chemicals are not returnable. Styay away from these crooks.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Roto
Austin, US
Oct 10, 2012 12:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have to agree. Since Self Chem here changed to Leslies my chlorine bill has doubled (now $ 800/year) and the level is still not maintainable. I've checked the pool every way possible including changing the sand in the filter. Since it has become Leslie's they seem far more interested in total sales dollars than the customer. As a matter of fact, I don't think they care about customer problems as long as their revenue increases. I'm looking for another source.

ComplaintsBoard
T
11:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Leslie’s Poolmart / Leslie's Swimming Pool Supplies Lack of warranty service

I PURCHASED A DOLPHIN DELUX 4 POOL CLEANER SYSTEM MANUFACTURED BY MAYTRONICS ON JUNE 4TH, 2009 FROM THEIR DEALER, LESLIE'S SWIMMING POOL SUPPLIES 159 N Burkhardt Rd. Evansville, IN [protected]-1077. THE UNIT WORKED AS ADVERIIZED THROUGH JUNE AND JULY. I FOLLOWED THE VERY LIMITED MAINTENANCE INSTRUCTIONS IN THE MANUAL, AND THE WEBSITE AFTER EACH USE. THE UNIT STOPPED WORKING AROUND AUGUST 1ST; I FOLLOWED INSTRUCTIONS IN CLEARING ANY OBSTRUCTIONS FROM THE DRIVE UNIT AND IMPELLER. I BROKE THE FUSE HOLDER TRYING TO REMOVE THE FUSE, AND REPLACED IT WITH ONE FROM RADIO SHAK. THE UNIT APPEARED TO HAVE POWER, (THE POWER LIGHT ON THE POWER SUPPLY ILLUMINATED, AND THE CABLE SHOWED 30 VDC AT THE PLUG IN CONNECTOR ON THE POWER SUPPLY. THE UNIT STILL WOULD NOT OPERATE. I CHECKED THE WEBSITE, AND CALLED MAYTRONICS, WAS ADVISED TO RUN THE FILTER BAG THROUGH A WASHING MACHINE CYCLE WITH OXYCLEAN, I DID AND THE UNIT IS STILL INOPERABLE, I CALLED MAYTRONICS BACK AND WAS TOLD TO RETURN THE UNIT TO LESLIE'S WHERE I PURCHASED IT. I WAS TOLD "WE DON'T REPAIR THOSE; YOU NEED TO SEND IT BACK TO MAYTRONOICS. I CALLED MAYTRONICS AND WAS ABLE TO GET THEIR CUSTOMER SERVICE PERSON ON THE PHONE WITH THE LESLIE STORE EMPLOYEE. THE TWO OF THEM ARGUED FOR A FEW MINUTES, THEN ASK ME TO ALLOW THEM TO CALL ME BACK. IVE HEARD NOTHING YET. I SPENT NEARLY $1100.00 FOR THIS UNIT, AND SIMPLY WANT IT TO BE REPAIRED OR REPLACED.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
8:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Leslie’s Poolmart / Leslie's Swimming Pool Supplies Bad Service/Attitude

Purchased 3 jugs of chlorine and needed them re-filled. Guy at store won't take 2 of them because they don't have a Leslie's sticker on them (these are jugs I bought from them 2-3 weeks ago!). Says they don't swap out jugs from other stores and I'll have to buy theirs.
I'm done with them this is third and final time I've been treated like they have no use for my business. Since that is how they feel they can do without my consumer dollars. I will frequent a mom & pop store that just opened up nearby or Pinch-A-Penny.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
6:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Leslie’s Poolmart / Leslie's Swimming Pool Supplies Very poor customer service

The last straw. I scheduled service with Leslie's pool to replace the pool pump 3 times in as many years. The tech arrived as agreed but immediately said that he needs parts and would try to return that day or would return first thing the next morning. I waited at my home until 2:30pm before calling the dispatcher who said there were scheduling problems and he it would be closer to the end of the day. The next appointment would be in 4 days.

So I waited half of the first day and most of the second waiting for a tech that never came. When I asked if another appointment could be bumped tomorrow to fit in my bumped appointment, the dispatcher said no.

This is of course one example of several where Leslies has given me bad advice on pool care, sold me products I didn't need, and didn't fulfil their commitments. I am not sure how they became as large as they did with the poor customer service they provide.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
Z
6:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Leslie’s Poolmart / Leslie's Swimming Pool Supplies Bad attitude

i was going to refill my chlorine there and i waited for 20 mins coz there's only one person working.It's fine because i went there every 2 weeks and i have to wait every time.

After the sale person took my jugs and went to the the back and refill it for me, i just walked around and see if there's some items i need.after a while he came out and told me that there was a leak on my jug and he can't refill it for me.However, i said the leak was happened last time i got the refill and i pour the chlorine immediately right after i bought.Then he just shake his head and told me that i can't do anything but take the jug back .what a rude attitude, and he said he got no peoples came in until six o'clock, and the chlorine jugs he stock on the hallway was all gone in 30 mins.May be that's the reason why he was so rude. Anyway i won't gonna go back and the punch a penny is just two blocks away.
Actually, a jug is not gonna cost so much and even it's leak, it's a normal consume. The customers paid for the chlorine and the first time charge of the jug, then why do the customers have to pay for a broken jug that they got from leslie's pool supplies?That's not reasonable and make customer disappoint.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
12:34 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Leslie’s Poolmart / Leslie's Swimming Pool Supplies - Would not honor warranty

I bought a pump motor last June 2008, and it started making a squealing noise at the end of January 2009. It has at least a one year warranty. After removing it, I returned it to the store. The manager was out sick and 3 days later I still had not heard what the deal was. The 4th day, she informs me that indeed the motor has a problem, but it was caused by...

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies and 4 comments
ComplaintsBoard
V
6:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Leslie’s Poolmart / Leslie's Swimming Pool Supplies Horrible place to buy a pool

My pool pump gave out. I called Leslie Pools in Vienna Virginia and got a price on the pump, and asked about installation. They said installation was free. I then went down there, and they said show up on Saturday for the a big sale. They reaffirmed the free install, and today (Saturday) I went to buy it. After I paid for it, I said when do I get my installation, and they said to call a number. I said it's free anyway. Both employees told me it was free. Both stood there and said, "We didn't say that." They lied to my face telling me that it was free, and then lied again telling me that they didn't say that. What a horrible place. I'll never buy a thing from them again.

Read full review of Leslie’s Poolmart / Leslie's Swimming Pool Supplies and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
carmelita
Concord, US
Nov 16, 2009 3:36 pm EST

Leslie pools is not only a horrible place to purchase pool supplies (especially in Walnut Creek California) they are also horrible company toward the treatment of their employees.
(Maybe that is why service is so bad) we had a one guy who was the Manager who was great, always helpful, then one day he was fired (according to the "new rude guy') the turn over on employees is shameful.
The regional mannager Peter is a joke, he accuses and throws alligations around when we the customers are in the store. No professionalism.

We are now going toKeys pool supplies much better service

L
L
lovemepool
Palmdale, US
May 13, 2009 11:24 pm EDT

I called Leslie Pools today as I do every year to get my pool ready for Memorial Day weekend...The moment they heard I had a saltwater treatment unit I was put on hold and my purchase was not as important as any other customer...How does someone re-invest in their communities with this kind of service? I love my laptop it doesn't hang up, put me on hold and seem uninterested in my purchase...leslie's you missed out on a big! big! purchase we're talking, pump, liner, maintenance equipment, vacuum and much much more...thank you for telling me how much I'm appreciated...

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Leslie’s Poolmart / Leslie's Swimming Pool Supplies customer service

Phone numbers

+1 (800) 537-5437 +1 (818) 993-4212 More phone numbers

Website

www.lesliespool.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Leslie’s Poolmart / Leslie's Swimming Pool Supplies?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Leslie’s Poolmart / Leslie's Swimming Pool Supplies Customer Service. Initial Leslie’s Poolmart / Leslie's Swimming Pool Supplies complaints should be directed to their team directly. You can find contact details for Leslie’s Poolmart / Leslie's Swimming Pool Supplies above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Leslie’s Poolmart / Leslie's Swimming Pool Supplies. Discuss the issues you have had with Leslie’s Poolmart / Leslie's Swimming Pool Supplies and work with their customer service team to find a resolution.