I would like to know who to call to put a complaint in aganist Les Schwab. I have dealt with them for ten years on tires and just recently on brakes. My brake man was out of town and I was at Les Schwab. They talked me into doing my brakes there. Wrong choice. I constantly went back to get them done right. At one point they said I needed back brakes. Another misstake. Finally when I took it to my brake man, I watched him take the back brakes off in pieces. They destroyed my brakes front and back and who knows what other parts. My brake man had to try and reshape part of the wheel(this is a 2003 Mitsubishi Outlander Suv). I did take the broken parts back to them, sat it on their counter. They just ignored me and what I had to say.
I recently went back to get my studs off and put new tires, ( balanced and alignment, $500, put on my account). I didn't even make it home, I had to call them, it was all over the road. A girl employee said it may be annoying but not unsafe, bring it back sometime during the week. I called a few days later, talked to a guy. He said they don't balance the tires unless you ask. I assured him everything was done. They refused to let me bring my suv back in at that time. I waited until the next week, insisting to bring it in, telling them it was unsafe not just annoying. I got a call while working and they told me it was a faulty calapier. It had tore up my new roters and brake pads and could cause my brakes to go out if I didn't get it fixed right away. I reminded them they put those on when they did my brakes months before. He blamed my brake man, because he did my brakes since. (Why would I ever go back to them for brakes)!!!
Another almost $1000.00 to fix their misstake (by my brake man again). My account is up to $2000. and $150.00 monthly, (Les Schwab) . The brakes were redone over and over back and front and who knows how much they have charged me. I would really have to look at all my bills and charges. But it has been close to $2000. since to have someone else do the brakes back and front, the calapiers etc. I feel they lied to me, they let me drive an unsafe suv and I still have to pay them back for all their misstakes . They do not know how to do brakes properly. I know there are alot of customers who I now know personally that have had similar problems. I really would like to find out what I can do about this.
I do drive for a living and keep my car up, through Mitsubishi and my own mechanic and I thought Les Schwab(tires). They are also blaming me for my driving skills on the brakes. It's funny, I never have had this problem with my brake man, and he works for a business(Gaynors) and has his own business at home.(Over 20years)
Please get back to me to advise me what I should do. I can't seem to find a Les Schwab corporate office to call and tell them about this.