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1.6 438 Reviews

La-Z-Boy Complaints Summary

64 Resolved
373 Unresolved
Our verdict: With La-Z-Boy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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La-Z-Boy reviews & complaints 438

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4:12 pm EST
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La-Z-Boy bad service

I was told my couch was in to come pick it up. So I went to the store they tell me it's not here I need to go down town phx and get it. So I go down town and they say it's by appt only! So now I make an appt to pick it up. And then it went down hill. One of the chairs I got was damaged and I didnt like the way it looked in the room so I had them to take it back. Customer service said call back in 4 days, then 1day after that they promise to call you back I mean 3 different people have told me that they would. I ask for my money back he said I HAD to BUY something there! None have returned my calls. After checking out the different web sites and the better business bureau. This is common practice with Lazboy and there customers. Whenever they get around to you is when you will here from. I will file my complaint with the better business bureau and that's the first and the last time of giving my hard earned money Lazboy furniture

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La-Z-Boy Incorporated
Monroe, US
Dec 16, 2010 1:10 pm EST
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Dear Rebecca,

We regret to learn of any difficulties you have experieced at your local La-Z-Boy Furniture Gallery. Please contact the La-Z-Boy Furniture Gallery corporate office at [protected] to discuss your concerns. We have forwarded your posting for them to review.

Kindest regards,
La-Z-Boy Incorporated

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7:27 pm EST

La-Z-Boy no sales invoice

Lazy Boy Furniture Gallery, westside Albuquerque, NM. After three trips to the store, they still cannot produce an accurate, itemized sales invoice. They refuse to refund my money even though they cannot document what I have attempted to purchase. Whenever I go into the store, the person "who does that" is not working. I typically go on Sunday afternoon when I'm not at work during the week. I called today to try to fix the situation, but no managers are working. All my interactions with the sales and management team are either incomplete or inaccurate. Now they are falling back onto a no refund with special orders - but they can't get the paperwork correct and complete.

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2:49 pm EST
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La-Z-Boy pricing

I am writing this complaint in regards to a commerical that I had seen on TV about a sale on furniture at Leons. I wanted to purchase a Lazy Boy chair for my husband and I seen the advertisement for the chairs at $299, and it stated Canada wide. I went to Leons where I live in labrador City and when I inquired about the commerical that I had seen the sales lady told me that I could not get the chair for that price because and I quote " didn't you girl its a little more in Labrador". I feel if the product is advertised as Canada wide it should not matter where you live and I should be able to purchase the item for the price I had seen. We are frequent customers at Leons and I am now very disappointed with this service and I am now going else where to find what I am looking for.

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7:50 pm EST

La-Z-Boy rip off

I purchased a very expensive Lazy Boy recliner 2.5 yrs ago. The recliner had a lifetime warranty on the frame. The frame is falling apart and the recliner is no longer usable. Additionally the reclining mechanism doesn’t work properly and the material is showing a lot more wear that it should at this point. Basically it’s just a very poorly constructed product. When I requested Lazy Boy to honor their warranty they wanted to bill me about 50% of its cost just to come and look at it and for the probable cost of labor to repair it. The parts are free - what a joke. When I purchased the recliner they bragged about the quality of a Lazy Boy, how long it would last, and how they honored their warranty. Now all I get from the store I purchased it from and from the main company is the runaround.

I don't expect a chair to last forever but 2.5 years is unacceptable for an $800+ chair that is advertised as a high quality product. This is the second very poor quality recliner I have purchased from Lazy Boy (Arlington store) in recent years. It is also the second trashy product from Lazy Boy that I have purchased. After 40+ years of owning Lazy Boy recliners I have purchased my last. The Lazy Boy trademark no longer stands for quality. It stands for trash with a warranty that has no meaning. I cannot and will not recommend that anyone waste their money on a Lazy Boy recliner. As a matter of fact, I will go out of my way to spread the word about the quality and response to the problem I have gotten from Lazy Boy

I phoned the main company and received absolutely no customer satisfaction. I thought I was on one of those TV commercials where the purchaser has been transferred to the complaint department in some third world country.

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3:28 pm EDT
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La-Z-Boy la-z-boy furniture galleries rancho cordova

My husband and I made a “third” purchase of La-Z-Boy furniture in July 2009 at the Roseville store location. We had been proud owners of La-Z-Boy furniture twice before. The prominent words being – “had been”.

In July of 2009, we purchased two recliners from the “locally-owned and operated La-Z-Boy Furniture Galleries of Roseville – Liz & Jim Reego” - for a cost of ~2400.00. In July of 2010, the cushions/padding began pulling away from the back of both recliners. I phoned customer care (because we had also purchased the 5-year extended warranty) to express my frustration and arranged for repair of both recliners. Because La-Z-Boy does not provide for a “loaner” option, we had them take one recliner at a time. Two weeks later, the first recliner was returned. One side had been repaired ok – not great; the left side was not repaired at all. They now have our second recliner … and we are on the road of trying to reach someone to assist us. All we have dealt with, “we can’t pick it up then”, “we don’t provide loaners”, “I will see if the supervisor is available”, “we are sorry, but we can’t pick it up until Wednesday”…..I could go on!

What happened to the “old” La-Z-Boy. Now that it is locally-owned and operated, all we have been receiving is the run-a-round. I have a Montgomery Wards couch in my loft that I paid $500.00 for TEN YEARS AGO! The cushions on that couch look better than my $2, 400.00 purchase a year ago!

Purchased La-Z-Boy furniture with the promise of state-of-the-art frame construction that can stand up to whatever my family dishes out. All that La-Z-Boy has been dishing out is excuses.

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9:09 pm EDT
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La-Z-Boy chair is unsatisfactory

We ordered 2 recliners. Traded in our old ones that were very comfortable but the fabric was worn.
When we received our chairs and tried them out they were nothing like the one in the store. These are very cheaply made, something hard in the seat and we are not big people but you can feel it when you push on the cushion with your hand. Sitting on it is not normal it's like sitting on wood. The store refuses to do anything about it. However when we bought them they said "satisfaction guaranteed"
Yeah, right. So, over $1, 700 for 2 chairs and they aren't worth $25.00

Steve & Karen

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a;doi[weruio
, US
Jun 14, 2017 11:51 am EDT

We purchased a couch with two recliners. Custom ordered! $3500 and very cheaply made. Never again. Not like they used to be... Nails protruding from the back...

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Dec5rxb
, US
Oct 10, 2016 9:21 pm EDT
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Yes I bought a recliner also. Was expensive even though it was a "big sale". It to felt nothing like the display in the store. The one in the store was so comfy. The one we received is very hard. I thought maybe it would break in. A year later it is so bad I don't even sit in it. Money down the drain, I am getting a new one, but not Lazy Boy!

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pobarjenkins
Minneapolis, US
Oct 02, 2010 11:05 am EDT
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From what it sounds like papafred, you were the one that messed up the chairs when you tried to install them.

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PAPAFRED1949
Springfield, US
Oct 02, 2010 1:09 am EDT
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I MUST AGREE ON THE LAZY BOY RECLINERS, BACK ON AUG/11/97 WE GOT THE QUEEN ANN LAZY BOY RECLINERS WITH A REAL NICE FOREST GREEN PATERN UPUPHOLSTERY. I WANTED THE BIG BOY RECLINER BUT THE MRS SAID NO SO QUEEN ANN STYLE IT WAS. WHILE PUTTING THE BACKS ON THE RECLINERS THE METAL BRACKETTS TORE THE FABRIC ON THE INSIDE OF THE ARMS AFTER HAGGLING WITH THE LAZY BOY STORE, WHICH WAS NAMED RIGHT BECAUSE THOSE TO FAT BOYS WERE LAZY AS H%&#. WE FAUGHT AND FAUGHT AND FINALLY GOT THE ARM FIXED AND I HAD TO DO ALL THE LABOR BKZ THEIR MR FIXIT MAN. THESE CHAIRS WERE CRAP, THE WORKS UNDERNEATH WERE A JOKE, BENDING, ENDS BREAKING, AND GETTING REPLACEMENT PARTS WAS A NOTHER BATTLE. I HAD TO DRIVE FROM NORTH NASHVILLE OUT TO LAVERN TN ABOUT 30+ MILES. WHEN YOU GET THERE YOU ARE IT IS A NOTHER HASSLE, THERE IS NO COMUNICATION AT ALL. I FINALLY GOT THEM FIXED AFTER FIGHTING ALL OF THEIR CRAP, ONE NEEDED EVERY KIND OF I.D. AND PROFF OF PURCHASE. THEY WILL GIVE THE REPLACEMENT PARTS BUT YOU ARE SUPPUSED TO PAY THEM SOMETHING $30 OR $40. AN HOUR TO INSTALL THE PARTS. WELL I AM RID OF THEM NOW BUT LAZY BOY IS CHEAPLY MADE AND CHEAPLY, CHEAPLY. I WILL NEVER HAVE A NOTHER PEACE OF LAZY BOY FURNITURE

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pobarjenkins
Minneapolis, US
Oct 01, 2010 9:46 pm EDT
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Are you sure you just don't need to break the chair in? I know older chairs that they use for floor models are always more comfortable because they are sat in often.

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12:09 pm EDT

La-Z-Boy does not stand behind their products

After two visits from a rep from the customer care division with Lazy Boy they have informed me that even though my sofa is barely one year old and even though they replaced the first set of cushions after only 3 months, that they are willing to do nothing to resolve the shoddy fabric and workmanship of this product. The cushions are mishapen, dont stay in place and the fabric is pilling. It has the look I would expect after one year from a piece of furniture I had paid about 10% of what I paid. Customer service was rude and non-responsive. They simply do NOT care. Don't buy from Lazyboy if you want quality or service.

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rogs
Milwaukee, US
Feb 07, 2013 3:05 pm EST

Nobody cares, once you pay. Terrible customer service, would never recommend Lazy Boy

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8:10 pm EDT
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La-Z-Boy lazy-boy recliner couch

I purchased two lazy-boy recliner sofas in march 2010 and from day one i hated them they were uncomfortable and just got worse, they were not like the ones's at the store. when i went back to the store I was told that I could not trade them in that the owner will call me. a month later a service manager called me and sent out someone to take pictures of the couches. i had him sit on one couch and recline and then sit on the other and he said "man you can really feel the difference, the wood is hitting you in the back." in the few months that i have had the couches the backs of the recliners have lost their padding and if you recline you get wood in you spine. if you sit anywhere but in the center of the cusion you are sitting on the frame of the couch, you can feel the wood between the recliner ends and the middle seat. you can lean on the side of the couch (when you are laying on couch) and the recliner ends seperate from the middle.
The manager had some other guy call me and tell me that he called the manufacturer and they have never heard of all these problems that i am having with mine. now reading all the different websites and reading that people are having the same problems as far back as 4-6 years, i know that i am going to have a fight on my hands to get the problem solved. the manager wants to put on new seat backs and "check out all the other claims" before he decides to let me exchange my furniture. once he gets done with that if the problem happens again the he will replace the furniture.

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2:23 pm EDT
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La-Z-Boy warranty / repairs

I Purchased tow Lazy Boy Recline rockers in November of 2008.

When I received delivery around 8 weeks later. We heard a problem in the rocker squeeking. They had sent a service call because it was less than a year and did fix it.

They told me that the warranty does not cover labor. My complaint was that the same noise had occured and requested another call back. I was told that I need to give a credit card for the service call, not even seeingwhat the problem was that happened again.

I told them apparently it was only temporary fix and what if I paid to have it repaired and a week later it happens again, I was told that it is not covered and another paid service call is neccessary.

Very upset with Lazy Boy!

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10:00 am EDT

La-Z-Boy bad quality & bad service

I bought two demi sofas from LazBoy less than 2 years ago. I figure out that the joints behind the sofas are coming out underneath the fabric. I figured out these when my daughter was running around and scratched her arm. They have not used any protection between the fabric and metal joints, so no wonder they are coming out underneath the fabric. I have 5 years protection on the fabrics, but unfortunately like any other warranties, there are tricks underneath the words. Warranty only covers the spills but not manufacturing defects; what a wonderful world. If you care about your loved ones, be careful about the Lazboy Demi Sofas. I thought I was buying quality from La-Z-Boy, but unfortunately I was wrong.

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Durand
Westbrook, US
Jun 09, 2010 11:03 am EDT
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Yeah, I always though La-Z-boy was quality also. Thanks for letting us know that their producets have gone downhill.

I was looking into buying some new furniture. Guess I will be avoiding them.

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8:18 pm EDT
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La-Z-Boy Broken agreement and horrible service

I recently purchased a chair from the Mission Valley Laz y Boy store. In order for the sales person to make the sale he agreed to my condition of privacy. I would not purchase from this store if they would not agree to my request. He had no problem with agreeing and we proceeded to complete the sale. many months later I found out in the worst way he did not keep his agreement with me. I then attempted to contact the Executive offices of La z Boy Furniture Galleries. I called them at there Santa Ana location. The phone was answered by the receptionist. I requested to speak to any general manager, manager or her supervisor. As I did not wish to discuss my issue with the receptionist. She would not help me without first discussing the problem with her. I relented because she was refusing to allow me to get past her until I answered her questions. After I took the time to to inform her of the problem she again refused to transfer me to anyone. She would not even allow me to leave a voice mail on anyone's recorders. She then refused my request for the name of someone, anyone in a position of management. I then asked her what her first name was, she even refused that. Have you ever been on the phone with someone that the only power they have is to make people miserable over the phone? At this point I was not a very happy camper and decided I better hang up now as I was getting know where except on long hold and no answers.
What I did find out was that when you go into a Lazy Boy store you would be wrong to assume that you are in the manufactures (Lazy Boy Inc) store but a private company that has different ownership in every state. I must assume that Lazy Boy Stores have good and not so good owners in different states. My experience with this owner is he is not one of the good ones.
After I found out about this I contacted the real Lazy Boy Inc. in Monrol, Mi. [protected]. Please don't think they are any better at customer service either. When I contacted them they took the position that they are not the store and are not responsible for anything these store owners do or not do to their customers. Another words don't bother us with your little problems. But I was able to find out who the general manager is at the Santa Ana location. His name is... Mike Rowley. And I was later able to find out the name of the receptionist Kathy.
Now I must assume it is Mr. Rowley's policy that his employees do not have to provide information as basic as their names. I have to assume this as I have as of yet been allowed to speak to him or anyone other then Kathy the receptionist. And you know she is not a fountain of information. Then I began to realize that if he allows his receptionist to treat his customers so rudely after the sale he would have no problems with his sales people saying anything to make the sale and not keeping their agreements... Again this is all assumption because the people below him and I mean below (receptionist) him will prevent his customers from talking to anyone within management.
It is not like I did not attempt through other sources namely the real Lazy Boy Inc and the store I purchased my chair at, to find out contact information to anyone in their corporate or executive office's. The only contact number I was given was to the receptionist Kathy. You can imagine how disheartening that was.
My advise would be their are many other furniture manufactures and stores out their that would appreciate your business and treat you like a human being instead of something that got stuck to the bottom of their shoe.

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Update by bruce swartz
Jun 08, 2010 1:48 pm EDT

Yes I agree with who completely. I have done what you suggest in the past and as you state I have pretty much been told to take a hike. I also understand that they do require this information for delivery, warranty and proof of purchase. What I am barking up the wall about is that they also utilize this information for marketing within and outside their company. You night even even be surprised to hear that medical facilities, hospitals and Doctor offices here in San Diego Ca. also have you sign a release so they can use your information for marketing. Your choice with them is sign it or you won't be seen.

This misuse (abuse) of your information is wide spread and getting worse. People that are bothered by these policies really have very few choices. But one of them is voicing there concerns when they are confronted with these abuses. The only way you can protect your privacy from these abuses is let it be known publicly and hope others that feel the same way will also voice their experiences. That someone that is in a position to do something about it will take up your concerns.

This is how we have been able to get the Goverment to enact laws of telephone solicitation abuses. Plus I know no other way. If you have another idea please let us know.

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CarmaDogma
Tustin, US
Jun 07, 2010 8:53 pm EDT
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These days, paying in cash is your only guarantee of transaction privacy. Your choice to remain anonymous also comes at the price of forfeiting any eligibility of a product's warranty, as personal information is typically required as proof of paid transaction, by whom, where and on which date. Some purchases require disclosure of personal information by law, although I doubt a Lazy Boy is one of those.

If you are that concerned about your privacy, then next time draft your own purchase agreement, spell out the remedy in monetary terms in case of breach, and require a manager or owner to sign it as a condition of your sale. If there is a breach, document it and serve them in small claims with your documentation and copy of your signed agreement.

Although, I suspect most owners or managers will ultimately tell you to take a hike rather than contractually bind themselves like that.

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3:43 pm EDT

La-Z-Boy don't deal with them

After being released from ICU for Back Injury... I phoned Jenners for a LIFT Chair... Deal was conducted by phone, considering I was unable to travel. This was a Lazy Boy Floor Model - for $1117.00 ! -- sign unseen. The sales agent assured me that it would FIT my body - 5' 7". Which it DID NOT !

#1 Chair was delivered next day --- Controller was broken ... The following day they delivered a new controller.

Chair seat is uncomfortable - feels like I'm sitting in hole.. and the back does not fit my body ! My feet HANG off the footrest area.

After approx. 2 weeks of trying to get used to the feel of this miserable chair, ... I called the Co... explained the problem... and requested to return the chair and replace with another brand.

#2 - Called again ... since the "office manager" had not returned my call, as promised ... and was told that "since the chair had been in my home for approx. 2 wks, ... they could not take it back, ... as they do not have a Retail License for USED furniture --- and would have to DONATE it, ... could not sell it ?

Pretty sleezy way of doing business. !

I cannot recommend ANY Lazy Boy Products... . They're poorly constructed .. and of inferior quality, besides being HIGHLY over rated and priced !

Do NOT deal with JENNER'S FURNITURE, Fort Mohave, AZ

They could care LESS about customers' satisfaction AFTER the sale . Once you Pay ... you're screwed !

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5:08 pm EDT
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La-Z-Boy beware of special orders

I had to special order two pieces of a leather sectional sofa that I purchased from La-Z-Boy back in December 2009. I had to pay for the items upfront before they could be ordered. I was told by the saleswoman that it would take 2 months to receive the pieces. It has been 3 months and still no furniture. I was told today that I would have to wait at least another 4-6 weeks for the items to ship from China. Each time we contacted them, we have received a different lie ( excuse me, response) from them. We have been told that our saleslady was not in and that there was nobody else who could check the computer and give me an answer. I don't guess it really matters to La-Z-Boy at this point, but it matters to me, and hopefully their legal department when the receive suit papers from my attorney next month. Buyer beware!

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5:39 am EST
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La-Z-Boy they won't honor warranty

I bought a sectional sofa at La-Z-Boy. Two of the pieces of the sectional do not fit together. I have spent over a year trying to get them to fix the sectional. They refuse to live up to their warranty. Beware they are not members of the Better Business Bureau and you have no recourse. They actually laughed when I told them that I had a lifetime warranty on my very expensive purchase. The quality of the workmanship is very poor and their customer service after you've paid is worse. Nice salespeople but they have no say in what goes on at customer service.

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11:46 am EST
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La-Z-Boy frustrating experience

My husband and I went into the La-Z-boy furniture store in Northridge, California. We found a set of furiture that we liked so we decided to place an order. So after ordering a sofa, chair, and ottomon, with a "custom fabric", and "custom pillows" the total came out to $3, 300! I really wanted the furniture though and hadn't found anything anywhere else so we just decided to go with it.

When we made the order, our La-Z-Boy associate (Geva) told us that it could take up to 8 weeks at the most for our furniture but most times it only takes 4. Now four weeks later we had not heard anything so we gave them a call and got the typical response that they hadn't heard anything and would give us a call in a couple of weeks with an update. So now its 6 weeks and still we haven't heard anything. So we call them again and get the same response. At this point dissapointment has set in that it's been a month and a half without our new furniture. 8 weeks rolls around and still no phone call. Now we figured that legally it had to be delivered by 8 weeks like we were told but that's not what Geva said when we called her again! She said that she would have to look into why it was taking so long and that she would get back to us but that it can take up to 12 weeks!

I looked on our order form to see what the delivery rules were and sure enough in the small print it says that it can take up to 12 weeks. So now we're at 10 weeks and Geva finally calls us saying that she's not exactly sure why it's taking so long but that it should be ready any day and that there may have been a problem ordering the fabric. Now, at this point my patience has completely worn off and I've completely sworn off buying anything from La-Z-boy furniture again.

So days before the 12 week mark we finally get the call that our furniture is ready! When the delivery man brought our furniture into our home and uncovered it, of course one of our chair arms looked like it had been dragged through the dirt and had a dark dirt smear on it. The delivery man padded most of it out and said that he would order a cleaning service to come and finish cleaning it up. No one ever came and I was so fed up with the company that I never called. We also never got a call from our lovely helper Geva asking how our furniture was.

Overall it was extremely expensive for the crappy service we got and because of it I will never use them or recommend them again! What a frustrating experience!

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

La-Z-Boy - poor quality/ mechanisims break

Purchased LAZY Boy living room suite in Nov. 2007. Delivered Jan 2008. Have had over 8 service calls to repair cushions, mechanisims, etc. DO NOT purcahse LAZY BOY...their name speaks for itself! Just sent President/CEO Kurt Darrow a letter requesting assistance. They claim "lifetime warranty" but what they DON'T tell you is that they charge $79.99 EACH...

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6:21 am EST
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La-Z-Boy awful experience

I sent e mails to Mr. Pruitt, the owner of all seven LA-Z-BOY in the bay area, on 1/17/2004, 12/06/2004, 12/10/2004. I explained that the two reclining massage chairs I purchased did not have the massaging power of those chairs I tested at the store. I explained this also in an e mail I sent to Ms. Rodriguez on 10/25/04. Both of them refused to replace the weakly massaging chairs with ones conforming to the ones I tested at the store or to give me back my full refund. Both chairs have discolored within a couple of months.

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5:26 am EST
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La-Z-Boy rebate fraud

I purchased more furniture than I need because of La-Z-Boy's appealing offer of a $1000.00 in food and fuel rebate offer. 6 months later I received one rebate and now the rebate place for La-Z-Boy have closed their doors. La-Z-Boy has been duing this scam thru out the United States. The last place in Florida with hundreds of thousands of customers in Feburary of 2009, the attorney general of FL. stepped in, So La-Z-Boy knew about this in July 2009 when I came along. Oregonlive.com and www.complaintsboard.com/complanints/la-z-boy
So La-Z-Boy gets there money and hides behind there attorneys.
La-Z-Boy of all people! No wonder they have to advertize so much. And all the people in area get scamed. AGAIN

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Update by Mrbruce
Mar 25, 2010 4:24 pm EDT

I wish La-Z-Boy in Mishawaka, Indiana would do the same but they offered us $250.00 off the next purchase of furniture. Why would I want to buy from them again? They screwed us! They knew from past La-Z-Boy stores of this scam! La-Z-Scam-Boy is what they should be called.

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Mgicfn
Titusville, US
Mar 25, 2010 1:06 pm EDT

La-Z-Boy was the company that purchased the Free Gas certificates from another outside source. I know that the Orlando stores took care of their clients. First they sent out notices to their clients that said the first program had filed bankruptcy and they had purchased another certificate for each of us with the same promise. Unfortuatenly that company also went out of business.

La-Z-Boy of Orlando offered us either a Store Gift Certificate equal to the amount we should have received in free gas OR they offered to give us the same rebate program. I selected to receive the rebate program, I send my gas receipts in and they send me the VISA card each month.

I was unhappy with the gas rebate situation as well and I have not seen many other companies taking care of their clients.. most of you are just left out there. At least La-Z-Boy took care of us and I would buy there again and again.

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La-Z-Boy uncomfortable

We purchased a $700 Lazy Boy recliner in the summer of 2009. My husband didn't like the chair, so I got it all to myself. Yippee...welll...maybe not. I have NEVER had lower back problems, and the more I sat in this chair, the more my lower back hurt! There is also a bump or something in the stuffing of the seat that I haven't figured out yet! I am a big exerciser and in excellent health so I can't blame it on that. I called the store and told them this and they proceeded to tell me that they don't take "used furniture" back. It was only 3 weeks "used" at the time, I thought I'd give it a few weeks to break in. Now I have to call their repair shop and have the trouble of who knows what?! My next purchase will NOT be a Lazy Boy!

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La-Z-Boy avoid at all costs

I received a $2, 000 piece of furniture from La-Z-Boy Furniture in Wilkes-Barre, Pennsylvania. The furniture not only came with the wrong fabric which I specifically said I did not want, but it is worn looking and the quality is extremely poor. After going through hell with their customer service people and being treated terrible, I finally got in touch with the owner. He wanted us to look for something else, but nothing else appealed to us and, after the horrible way we were treated and the poor quality of the furniture, we just wanted a refund and to get this furniture out of our house. The owner refused to pick up the furniture unless we signed a paper saying we would accept a store credit. This is not what we would do so he said he would not pick up the furniture. We do not consider this our furniture because it is wrong and do not want it in our home God forbid anything were to happen to it, we did not want to be responsible. I wrote the better business bureau, contacted our credit card company and will post this message wherever I possibly can. These are not the days to just sit back and be taken advantage of for $2, 000. Please think twice before you buy from La-Z-Boy Furniture in Wilkes-Barre, Pennsylvania.

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La-Z-Boy In-depth Review

Product Quality:

The upholstery materials used by La-Z-Boy are of top-notch quality, ensuring both comfort and durability. The craftsmanship is evident in the attention to detail and precision in every piece of furniture. The products are built to last, with a focus on longevity and maintaining their original condition. The comfort and support provided by La-Z-Boy's products are unmatched, offering a luxurious seating experience.

Product Variety:

La-Z-Boy offers a wide range of furniture options, including sofas, recliners, and chairs, catering to different preferences and needs. The brand provides various styles and designs, from classic to contemporary, ensuring there is something for everyone. Customers also have the option to customize their furniture, allowing them to create a piece that perfectly fits their space and personal style.

Customer Service:

The staff at La-Z-Boy is highly responsive and helpful, providing excellent assistance in selecting the right furniture. They have extensive knowledge about the products and can guide customers in making informed decisions. The brand also offers exceptional after-sales support, including warranty information, ensuring customer satisfaction even after the purchase.

Pricing:

La-Z-Boy's products offer great affordability compared to competitors, considering the high-quality materials and craftsmanship. The brand provides excellent value for money, with its furniture offering both durability and desirable features. Additionally, La-Z-Boy offers financing options and promotions, making their products even more accessible to customers.

Delivery and Installation:

La-Z-Boy's delivery service is known for its timeliness and reliability. The brand ensures that furniture arrives promptly and in excellent condition. The installation team is professional and efficient, handling the transportation and setup of furniture with care. Customers can trust that their furniture will be delivered and installed hassle-free.

Online Experience:

La-Z-Boy's website is user-friendly, making it easy for customers to navigate and find the information they need. Detailed product information and images are readily available, allowing customers to make informed decisions. The online ordering and tracking process is seamless, ensuring a smooth and convenient shopping experience.

Showroom Experience:

La-Z-Boy's showrooms are clean and well-organized, providing a pleasant shopping environment. Knowledgeable staff members are readily available to assist customers, answering any questions and offering expert advice. The showroom ambiance is comfortable, allowing customers to experience the furniture firsthand and make confident decisions.

Reputation and Trustworthiness:

La-Z-Boy has an excellent overall reputation in the industry, known for its high-quality products and exceptional customer service. The brand has gained trustworthiness through positive customer reviews and ratings, reflecting the satisfaction of its customers. La-Z-Boy is also recognized for its adherence to ethical business practices, further enhancing its reputation.

Return and Exchange Policy:

La-Z-Boy's return and exchange policy is clear and fair, ensuring customer satisfaction. Initiating returns or exchanges is easy and hassle-free, allowing customers to make changes if needed. The refund process is straightforward, with no associated fees, providing a seamless experience for customers.

Social Responsibility:

La-Z-Boy demonstrates a commitment to environmental sustainability through various initiatives. The brand focuses on ethical sourcing and manufacturing practices, ensuring that its products have a minimal impact on the environment. La-Z-Boy is also actively involved in community and charitable activities, showcasing its dedication to making a positive difference.

Overall Satisfaction:

La-Z-Boy receives high praise for its exceptional product quality, variety, and customer service. The brand's pricing offers great value for money, and the delivery and installation process is reliable and efficient. The online and showroom experiences are both user-friendly and enjoyable. La-Z-Boy's reputation and trustworthiness are well-established, and its return and exchange policy is customer-friendly. The brand's commitment to social responsibility further adds to its appeal. Overall, La-Z-Boy is highly recommended, standing out among its competitors in the industry.

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Phone numbers

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