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[Resolved] Leon's Furniture / couch, chair, ottoman

1 Edmonton, Alberta, Canada Review updated:

I purchased the above in March of this year as my retirement gift.
The couch has proven to be so very uncomfortable as the cushions feel
rock hard and there is no give. Even my family agree with me.

I called the store to find out they can do nothing. Is there anything Leon's will do?
I am willing to negotiate and return cost and purchase something more comfortable and will pay more.

I also paid to have it treated.

Feeling very sad.

Joyce Richards

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Leon's Furniture Customer Care's Response, Sep 01, 2017

    Hi Joyce, thank you for your message. Please email your order # and contact info to customercare@leons.ca so we may assist you further.

Jo
Aug 30, 2017
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Comments

  • Ga
      19th of Nov, 2017
    0 Votes

    I have the same problem for my parents. They are retired. All they want to exchange to a more comfortable sofa. And say they had to pay 50% restore fee. Did you solve you trouble.

  • St
      24th of Nov, 2017
    0 Votes

    I purchased everything for my home from Leons The only issue I have is I need someone to fix or replace most likely the 2 seats on my couch as they have totally caved in
    Pls call me 647 767 9867

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