LensCraftersonline order

I tried to place an online order for contact lenses on November 25, 2018, but system was completely down. I was asked repeatedly to reset my password. When I finally got in, there was no way to submit the prescription. I called customer service each day to try and get my order filled. On Monday, the customer service rep said he would retrieve the prescription, when I called Tuesday to check my order, nothing had been done. Follow up Wednesday, was promised expedited shipping, Thursday called, nothing had been done. I asked for a supervisor, customer service disconnected me. I cancelled my order, will never use again and will be sure to share my horrible experience.

Nov 29, 2018

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