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2.2 369 Reviews

LensCrafters Complaints Summary

104 Resolved
260 Unresolved
Our verdict: When using services from LensCrafters with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LensCrafters reviews & complaints 369

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2:16 pm EDT

LensCrafters no show / unprofessional doctor

I'vr scheduled an appointment for 10/22/18 for 1pm @ lennox square mall in atlanta ga but was told to please arrive early as dr james behrens has another client right after my visit. Arrived at 12:45pm no doctor!... 1:27pm still no doctor! Receptionist called and text him and couldn't get ahold of him, prehaps he was too busy shopping in the mall to attend to his appointments. Totally unprofessional and a waste of my time as I live 30 min away. I left with no exam and glasses as the doctor failed to make an appearance.

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10:20 am EDT
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LensCrafters customer service

My first visit this year began with computers down and a flighty worker, Bobby, to take measurements. He couldn't complete one task and I was there a long time. Other customers were getting aggravated. I went back the next day to finish the appt due to computer issues. Days later I pick up my glasses. I can't see out of them. " Find your sweet spot" says the manager. There's not one. Not my first rodeo with progressives. They are wrong. I come back another day to get an eye exam again. Pick up the glasses days later. I can't see good. The lab tech says give it a week. I did. Went back. Bobby told me he knew what was wrong with my glasses and let me go like that because I didn't acknowledge him. What an butt! He needs to stay on task. I can't handle flighty adults working on me. I will not be back. Also, they told me a daily thief will get the Prada and Burberry lenses and walk out. Nothing will be done because of the safety of the employees. What? I don't feel safe knowing they know about this and what if he goes ballistic? I was in there with my daughter for her appt and he was stealing. Too many other places to go that is less stressful. Staff being butts to customers and letting them leave with wrong glasses! No, thanks.

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5:09 pm EDT

LensCrafters anti-glare lenses

I needed a new prescription glasses and I was recommended premium anti-reflective coating on my lenses at Lenscrafters location in Kaneohe ( Windward mall)
My lenses work terrible, they are always foggy, cause headaches. I am very unhappy with my order and the advice I was given. I am a pilot and my vision is extremely important. Now I suffer with my glasses already several months. I request a modification of my lenses - removal of anti-reflective coating. If that is not possible, I request a replacement or refund.
Thanks.
Ryan Grosst

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Update by D.M.177
Oct 15, 2018 5:12 pm EDT

I needed a new prescription glasses and I was recommended premium anti-reflective coating on my lenses at Lenscrafters location in Kaneohe ( Windward mall)
My lenses work terrible, they are always foggy, cause headaches. I am very unhappy with my order and the advice I was given. I am a pilot and my vision is extremely important. Now I suffer with my glasses already several months. I request a modification of my lenses - removal of anti-reflective coating. If that is not possible, I request a replacement or refund.
Thanks.

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7:36 pm EDT
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LensCrafters tested sunglasses

Hello,
My name is Elton Ramasir, my address is 2670 cypress court, Miramar fl 33023. My phone number is [protected], this information should be used to retrieve information on my account.
Within the last few years, I have purchased at least 6 pairs of glasses and sunglasses from lens crafters, I was recently at one of your Miami locations where the agent talked me into a extended warranty, first of all, the sales person was very pushy, but at the end, I paid for the warranty.
It was never explained to me that the warranty has only a 1 year life span or I would never have bought this, I was told that any issues that I would have with any pair of glasses purchased after this plan was purchased would be covered, I would later learn that this information is absolutely incorrect.
I recently visited a lens crafters location in elmhurst NY, located in the Macy's. First of all, let me say that I have never in my life ever dealt with anyone as insulting, rude and condescending as the agent that I dealt with at this location, one pair of my sunglasses was still covered by my warranty that I had purchased previously, not knowing that this warranty was only valid for 1 year... The agent in NY was so rude in explaining this to me that it made me feel very insulted and insecure, I am 67 years of age, this woman whom was much younger than I was even walked away from me and decided not to deal with me. I asked to speak to a manager, another young woman came to me and informed me that there was no managers on duty and that I have to speak to them or go to another location in Brooklyn.
I feel that lens crafters took advantage of me being a older individual, I feel as though I was ripped off and I did not receive a service or product that was promised to me, this is totally unacceptable, I refuse to take my business to lens crafters unless my issues have been addressed.
I have two pairs of tested sunglasses, they both have defective lens, I will be happy to provide pics if necessary. The agent advised me to buy new frames as lens would cost me $300 and that is using my warranty, she never checked anything, she just told me that is the cost. She then advised me that a new pair of tested sunglasses and frames would cost the same... This did not sound correct to me buy then she rudely told me that this is all she can do for me. As far as my second pair of sunglasses, I would also be charged $50 to warranty just the lens, this fee was a handeling fee as she stated to me.
This is absolutely horrible service, no managers available at flagship location, poor, rude and unprofessional customer service, trying to steal from elderly people that they think will not know any better.
As stated earlier, I feel insulted, unsatisified and unhappy with Lens Crafters, the standards have been declining over the years... Let's see how co operate deals with my issues.
My contact number in [protected], I was told that my warranty will expire on the 26 of this month, i am willing to take my business elsewhere and pay for three pairs of new tested sunglasses, the fact of the matter is, if lens crafters is willing to treat me likely his, I should take my business elsewhere as lens crafters does not value my business...

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12:48 pm EDT
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LensCrafters charges

My son, whom is in college in Huntsville went in for an eye exam and to order additional contacts
My insurance covers everything with a $10 copay.
I felt he was taking advantage of because he was charged a fitting fee, in which he was already a contact user.
No one worked with him on how they should fit, because he already knew, but they still charged him that fee.
I felt that they took advantage of him because he didn't know the procedure and charged a fee that he didn't need.

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Update by Angelique Gibson
Oct 08, 2018 12:54 pm EDT

I need this to be looked into because when I called to inquire they stated this was a normal fee whether they wear contacts or not
I spoke with the LensCrafters that I frequent visit in Birmingham and know for a fact that not a mandatory fee.

Update by Angelique Gibson
Oct 08, 2018 12:51 pm EDT

The fee is not normal. I have visited LensCrafters in the past just not this location because I’m a resident of Birmingham Alabama. We were never charged a fitting fee because he’s a contact wearer, he didn’t need it. Just because he was young and they considered him nieve they took advantage of him.

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1:27 am EDT

LensCrafters unethical behavior - nick totaran (mgr) - lenscrafters - scarsdale, ny

To Whom It May Concern,

I am writing this letter to bring to your attention an abusive situation that happened in your Vernon Hill Shopping plaza location in Scarsdale (Eastchester) New York with your Manager Nick Totaran on Saturday, September 22nd 2018 at approximately 11:30am. This was a situation that should never happen to any customer.

In summary, the location lost my glasses ( that I was just getting a pin replaced on after seeing a promotion they were running) back in May of 2018 and I was working with the staff for several months (5 months) giving them a chance to find them. I got the store Manager Nick involved in August (note this was his first involvement) when at this point I just needed a pair of glasses in their place and he was they only one who could process it, which he stated he would do and that I should come pick them up the following week. He then lost the subsequent reorder. I reached out to the Regional Manager Kim to get her assistance and she was very helpful in trying to locate them and asked that I come back into the store to identify a pair that she thought might be mine. Which brings us to the incident at hand. On September 22nd (the date of this incident), Kim was off so I asked to speak with Nick to see if maybe he remembered what happened to my paperwork and the order he put in. I believe Nick struggled with being asked about what happened with the reorder he put in. At the point that he got involved it had already been 4 months of them being missing, it was another month of a delay after he got involved and I couldn't understand why I was still waiting on my glasses almost 5 months later, when I simply just came to get a pin replaced.

His behavior upon being questioned was deplorable and threatening and I have to say I am concerned that he has access to my address and medical record and his "threat" to do something malicious to me and my account concerns me. So much so that I filed a police report with the Eastchester police department (report #8848-19). On top of cursing at me, stating " go to the damn wall and pick out new glasses", he also specifically and repeatedly said " Watch what I do. You are never going to get your glasses or helped, watch what I do" and he proceeded to go over to the computer and enter something in.

In short, Nick showed extreme bouts of aggression towards me, threatened to do something fraudulent/disparaging to my account/me and cursed at me all simply because I questioned the whereabouts of my glasses that they lost and the subsequent reorder that was taking over 5 months to resolve.

I think it is important to note, that I am an HR professional with over 20 years of experience supporting retail organizations. I was very conscious of my word choice and actions, as I am aware that certain interactions limit you from being heard and I did not want that to happen. Therefore, I always waited my turn, I never cursed anyone or used curse words, I never overstepped the counter or anyone's personal space. I had been very patient considering I had been waiting 5 months to receive my glasses. The way Nick acted toward me was unprompted.

I am sure Nick will position this in a different way as to protect himself and his job as he assured me in his threat, that he would do something to me and to watch. So I would not be surprised how he positions the course of events in an effort to make good on that threat. Especially considering that I also alerted him on the day of the incident as well as the Regional Manager Kim the following day, Sunday the 23rd of my intention to write this letter to Corporate so I anticipate him trying to get in front of it somehow. Note, I have nothing to gain in writing this letter as I have received my glasses ( thanks to your lab Manger Al) and have no interest in remaining a customer of LensCrafters as a result of this incident. I just wanted to bring it to your attention as a professional in an effort to ensure that this does not happen to another customer.

Eileen

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slvrbtl
, US
Oct 09, 2018 1:32 pm EDT

I made an appointment a month ago for 11:00 am today (10/9/18). I wasn't feeling well because of a cold and thought if there was a cancellation, I could go right in and get home. When I went in, I was greeted and I told them I had an 11:00 appointment and it was 10:15 at the time. A girl (there were three people hovered at the register) spoke up and said "No, we don't have any cancellations but you can fill out your paperwork." I said "No, I'll do some shopping and be back in a few minutes." I came back at 10:50, filled out paperwork (which I had done last year)and waited. At about 11:02 I was still in the waiting area and another customer came in saying he had an 11:00 appointment with the same doctor. Of course, they came and got him first. I stopped a girl and asked why he went first and she said it was the doctor's preference and that he was just getting a contact fitting. Regardless, I was there first and ON TIME! So I re scheduled for the next week. If I could go elsewhere I would. They do this everytime! I'm the one paying for this and my time is just as important as there's they should always be on schedule. I always have to wait.

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12:47 pm EDT

LensCrafters partial order/customer service

I purchased contacts at the Lens Crafter at Northlake Mall in Charlotte NC on 9/12/2018. I ordered the 30 day supply. I waited a week and still did not receive my order. I called the store and spoke with the manager, Gary who told me that he was not sure why I did not get my order but he would have is shipped UPS. Three days later I received a partial order. I received the contacts for my right eye only. I called the store back and spoke to the Manager Gary and he said he apologized and he didn't know what happened. He said he would have the left eye contact shipped. and would credit my account $40.00 for the inconvenience. I waited once again for my order. And a week later, I still did not have the left eye. I called back on 9/29/2018 and spoke to a Holly or someone one with the letter "H" for the first name. She said that Gary was not in but he would be on Sunday at noon and she would have him give me a call. On Sunday he did not call me. I called the store again 10/01/18 and spoke with another lady sounded like the same lady and was told that he was with a patient and he would give me a callback. I still do not have my contacts for my left eye. And Gary is not returning my call. I do not appreciate the lack of professionalism. And I do not appreciate paying for something and not getting what I paid for. I do believe that I should be compensated more than $40 and that the Manager Gary should call me and apologize. This situation needs to be made right. I will appreciate a response from someone as to how this situation will be fixed.

Kimberly Turner [protected]

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1:44 pm EDT

LensCrafters warranty

In January I purchased two pairs of glasses and another household member also bought his glasses at the same time. I requested warranty for my glasses - Armani Exchange. Today I went to the store to file a warranty claim for my glasses and I was advised that the warranty was purchased under te other family member glasses and since he returned them because the prescription was to high the warranty was returned as well. Because of a mistake made now I have no way of having my eye glasses repaired. I will also file a complain with the General Attorney and the CFPB. After doing business with LensCrafters for over 5 years and even having the credit card. I will no longer do business with LensCrafters

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3:39 pm EDT

LensCrafters glasses

on may 24 2017 i purchased glass with the protection plan for a total of $321.96 Just recentluy i noticed they were not cleaning correctly I use the wipes which i purchased at lens crafters retured to the lwns crafters in RockawayTownsquare mall where the purchase was made I was told there was nothing they could do to help me with this as the warranty had expired I find this totally unacceptable Someone did not properly prepare theseglasses Sunglasses were also purchased my total bill for that day was $719.93 I believe lens crafters should accept responsibility and fix the glasses
I do not plan to return to any lens crafters for my eye needs as i feel i was not given proper instructions on the warranty

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9:30 pm EDT

LensCrafters eyeglasses and lies

Earlier this month I selected a pair of brand name eyeglasses with a progressive lens and bifocals. They texted me a week later to let me know that the glasses were ready for pickup. I thought they did a good job with the initial measurements, however, afterwards the glasses slid down my nose at times and also fogged up for no apparent reason. I cleaned the glasses yet they still fogged up. I returned to the store a few days later and the manager made a lot of adjustments and said that he would order a new frame for me and that it would take a week. A week passed and I didn't hear from them so I called them and then they said the glasses were ready. In my opinion the glasses seemed to be the same as the ones I had before. One employee said that the frame had broke during shipment while the manager said that they were new. Unfortunately the glasses continued to fog up. I ended up getting a refund. What bothers me is that they should've been transparent to begin with about where the glasses came from instead of saying that they ordered a new frame when the frame came straight from the display counter. Also, a brand name pair of glasses shouldn't fog up or get dirty easily.

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7:48 pm EDT
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LensCrafters glasses transition coming off

I purchased a pair of prescription sun glasses and eye glasses about 2 years ago. I been wearing glasses as far as I can remember and transitions lens since they been out. I had prescription eye glasses for 4 years in the past because my prescription didn't change so there was no need to spend money on a new pair. And I never had the transition coming off like this. On the right top corner of my lens looks horrible like I have a spot there and is also affecting my visibility.
I called the store where I purchased from at Columbiana mall in Columbia SC to be told that it was after a year and there was no warranty so all I could do was to purchase a new pair.
The lens is defective because the transition should not be coming off. I don't really believe that is how you guys do business and treat your costumers.
I am not a young person who abused or did something to the lens, I am almost 40 years old and again I been using the transition lenses for over 10 years and never had that happen.
How can we solve this issue?
Sincerely
Talita Bigelow

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Update by Talita Bigelow
Sep 29, 2018 12:36 pm EDT

This is my second e mail about a pair of glasses that I purchased about 2 years ago. The transition is pelling off the top right corner, and that should not be happening.
I contacted the store where I purchased for and they pretty much told me that I was out luck and there was nothing that they could do.
I would appreciate if someone can contact me so we can get this resolved because my next step will be to put a complaint with the BBB and the attorneys generals office.

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1:35 pm EDT
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LensCrafters eye exam

Had an eye exam today per doctors orders as I have Type II diabetes. Was charged the full price for the exam. Medicare and my part B coverages indicates that some of that exam is most certainly covered. when I questioned lens crafters they claim they "Do not participate" in Medicare. Sounds fishy to me ! Ref receipt # 4001237, Lens Crafters, York Mall, York PA

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Philly2019
, US
Sep 24, 2018 5:39 pm EDT
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If you had bothered to do any research at all before going in, you would have known this. A quick phone call or glance at their website would have let you know. Next time don't be so lazy.

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9:59 am EDT
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LensCrafters product & service

I recently went into Lens Crafters because I needed glasses right away. I broke mine and being a truck driver needed them asap. The employees at the Kalispell Location were not very helpful. This is not a busy location and the girl at the counter never walked out from behind the desk to show me glasses she pointed to where the frames were located. We spent some time picking out a frame. Neither employee was very interested in helping. I picked out a pair of frames, and found out this would be the frames used for my glasses. I know this is one hour however it does bother me that I am paying a large amount of money for frames that other people have tried on and stretched etc. When I went in to pick up the glasses. They handed them to me said how do they feel and sent me on my way. The right bow is too close to my head causing a pressure point on my head. The screw is loose on that bow also. I don't think the bifocal is located in the correct place either. I also feel that the price for what I received is very expensive. The cost before the discount was over 700.00 and when I was able to go to my eye doctor and get (2) pair of glasses the cost was only about the same price. I know it is difficult to get quality employees in this valley but for the price charged for my glasses I feel I should have gotten a better purchase experience and a better quality product. On a positive note I really like the doctor, he was gentle and professional.

I am now going to have to go into my eye doctor to get the glasses adjusted correctly which I am sure will be an additional cost. I do not trust this location to correct my glasses. So I am not sure what can be done to correct this situation.. A partial refund of the price would be appreciated. After reviewing my receipt I think I was actually overcharged. The frames were 40% off if you purchased lenses. I did. My receipt shows a 40% discount on the lenses but only about 9% off the frames. I completely don't understand.

Please email a response to [protected]@gmail.com
Keith

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2:23 pm EDT

LensCrafters employee was touching themselves and shoes before touching peoples glasses

Hello, I was at lens Crafters store number 807in Gurnee Mills, Gurnee il today from 11:13-1:03 waiting on family to receive eye Care. As I was waiting I watched as the employee's talked bad about each customer coming in. Not only that the larger African American women who was helping people was playing with her shoes, pants. And even scratches her own butt at times. Does not wash her hands and then touches people's eye wear. When I asked the women her name she quickly covered her name and told me to leave.when I asked again she had a larger male from the store come up and threaten me and then called security. Luckily. I did record the whole conversation and everything that they were doing. I will make sure my family and friends do not ever return to that store. My family has gone there for years and never have I met people so nasty and rude. All the employees there covered their name when asked it. I thought I was able to know in case something like this we're to happen but I suppose not.im absolutely positive that you guys should have it on camera. Not only that but I do too. I'll also be filing a complaint for the employees verbally threatening me.i did show the police and already have a date scheduled for court for the verbal assualt

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9:25 pm EDT
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LensCrafters ray ban 6386 fairfield california inside of macy’s

On 9/13/2018 I went to lens crafters to get my eyeglasses adjusted and their were 2 people adjusting them. So I didn't realize it till today on 9/19/2018 that they had scratched my frames because I don't use these everyday. So I went back to lens crafters today and they said there is nothing they can do because I didn't notice it the same day. And one lady that adjusted it that day was there today and she even admitted that she was adjusting my glasses but then started saying that they were already there... And also said that their tools doesn't scratch glasses but then if you don't know what you're doing you can oblivious scratch them because I'm pretty sure she was new she didn't look like she knew what she was doing and also she was warming up metal to adjust them and the other guy said to not do that only do it with plastic. So they weren't trying to help me they just said to call corporate. I just want my glasses fixed and lens crafters employees in Fairfield California inside of Macy's to have more training on adjusting glasses. I didn't quite get the names of the people that helped me but I can for sure get their names. So if I can please get some help...

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9:49 am EDT

LensCrafters prescription sunglasses

Hi
I bought a pair of COACH sunglasses that were expensive and was happy the first few weeks then the lenses started falling out I got Them fixed 3 times in about month and a half
If I knew they r made that cheap I wouldve got different ones but for me to pay over $300 and the store associate Tells me there's nothing they can do is completely unacceptable Considering my family and I have been going there for years and spending our money there
I want a better replacement or refund.

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Update by Sandy81
Sep 17, 2018 9:50 am EDT

LensCrafters Springfield PA The store

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6:50 pm EDT

LensCrafters billed for eye exam never performed

I made an appointment at 2033 Santa Rosa Plz Santa Rosa, CA to get an eye exam. They told me they were out of network for my insurance, so I decided to find someone that WAS in network. I did not go to the scheduled eye exam. I find out weeks later after hours of phone calls between them and the insurance company that they billed my insurance for someone else's eye exam. I am now unable to make an appointment with anyone until this clears up (4-6 weeks, I was told after being put on hold for 20 minutes by multiple people at the Santa Rosa location).

These people are absolutely incompetent. They were completely unwilling to assist in any way or right the situation. They made an idiotic mistake and won't lift a finger to correct it.

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5:24 pm EDT

LensCrafters lenses and customer service

I came into the Lenscrafters store expecting my scratched lenses to be replaced since I purchased only in May 2018. At the time I explained that I did not want scratch resistant coating since that was a problem in the past and didn't work for me. It was never explained to me that this is automatically applied and that the only other option would be to get Duralens, which if I heard this I would've absolutely chosen.

I did not purchase the warranty because I don't remember anybody having offered that. But even if they did and I chose not to it was because I assumed that no scratch resistant coating would be on the lenses and therefore no need for me to purchase this warranty. Also it was not explained to me that without the warranty the lenses would only be covered for 30 days.

So today I had to spend $235 and some change to purchase Duralens lenses that include a warranty that I don't really want but at this point I don't know what else might not have been communicated to me.

I am asking for a full refund of this amount since it was not communicated to me that the scratch resistant coating is automatically applied even though I said I did not want that, and that the Duralens would've been an option for me which I would've chosen.

The first manager that the sales associate called was cut and dry and could not care less about the fact that I've been a customer for decades and that all of my family are customers. They just said that they believe the salesperson over me in regards to having asked if I wanted a warranty. Then the sales associate contacted another manager and explained the situation about the Duralenss not having been offered to me as an option and I was given a $50 discount but still I should not pay anything and should have an apology, instead of having to pay over $235.

Also in between all of this when I contacted another store to try to get hold of a manager and explain the situation, the store representative I spoke to on the phone was trying to avoid having me talk to anybody and was rude and cold.

I feel that I was treated inappropriately and that my wishes were ignored when I purchased in May 2018, was not given the option to get the lenses that would have not have any coating on them, and I was not treated with respect or dignity.

Regardless of anything, a company should stand behind the product and when a coating is coming off glasses after five months and ruining them... then they should stand behind that product, warranty or not.

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9:57 am EDT
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LensCrafters service I am complaining about

I contacted the 260 Sunrise Hwy, Valley Stream location to ask a couple questions I spoke with a rep name Melissa who was very rude rush answered 1 question then terminated the call I called back Melissa answered I advised her that she should not rush to terminate calls when a customers is not finish she replied you said thank you did you not I replied I said thank you to the question you answered but I was not finish she took a deep breath an said with an attitude mam how can I help you then told the rep she is rude can I speak with a supervisior I asked how did she get that position with that attitude she raised her voice and asked are you going to ask your question or what I said since you are the supervisor let me speak to a manager she got more hostile and said I am thr manager I asked for her last name and advised I will be calling Corporated she replied you dont need to know that tell them Melissa from the Valley Stream office then she terminated the call again, I called back the phone rang for 5 minutes and no representative picked up the call. My children are customers there for over a year and I do not appreciate that sort of treatment.

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8:11 pm EDT
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LensCrafters spots on both lens of my new glasses

I'm a 65 year old female who has had no less than 30 + pair of glasses including sun glasses. I've cleaned my glasses the same way for the last 45 years with never a problem like I have now with the most expensive single pair of glasses I've ever purchased on 3-6-18. I didn't take the extended coverage policy when I purchased these lens because I've never had problems in he past with any lens. I noticed some spots on both of my lens that I've never seen before. Went back to the Lens Crafters location this last Friday (8-31) and had them look at the lens and I was told right away the lens coating was damaged by something I've used to clean the lens, and it would be over 300.00 to replace both the lens because I hadn't purchased the extended coverage offered. As mentioned I've been cleaning my glasses for over 45 years of my life and never had a situation where the coating on the lens was damaged. My husband purchased a pair of glasses the same day and we clean the lens the same way as we always have, he hasn't had a problem with his. I feel like I've purchased a defective product for the coating not to have lasted any longer than it did. I believe Lens Crafters at 4850 South 74th St. in Greenfield WI. [protected]-3200 should stand behind the product. The Receipt # is 6000004 dated 3-618 @10.53am. Sales order # [protected].

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Update by M.r. s. texas
Sep 12, 2018 3:23 pm EDT

Tried LENS CRAFTERS at Stienmart Plaza in Greenfield WI. at 4850 South 74th. St. [protected] and received the poorest quality set of lens I've had in my 45 years of wearing glasses. They claimed I must have used something when cleaning my lens that damaged the coating they put 0n the lens. After 45 years of cleaning my glasses lens from different venders using the same method I've never had this kind of poor...…… quality material in my life.
They wanted 300.00 to replace the lens.

Signed 65 year old lady

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LensCrafters Customer Reviews Overview

LensCrafters is an optical retailer that offers a variety of eyewear products and services. Their range includes prescription glasses, sunglasses, and contact lenses from multiple designer brands and private labels. They provide eye exams through on-site independent optometrists, as well as lens fitting and customization services. Customers can access their products both in physical stores across the United States and through their online platform. LensCrafters also offers additional services such as frame adjustments and eyewear care advice.

LensCrafters In-depth Review

In Summary: LensCrafters offers a comprehensive and user-friendly platform for customers seeking quality eyewear and eye care services. With a wide selection of products, reasonable pricing, and excellent customer service, it stands out as a reliable option for those in need of glasses, sunglasses, or contact lenses. The website is easy to navigate, and the virtual try-on feature enhances the online shopping experience. While some may find prices slightly higher than some competitors, the quality of products and services, along with the convenience of in-store and online options, often justifies the cost. LensCrafters also demonstrates a commitment to sustainability and community involvement, adding to its appeal for socially conscious consumers.

Website Navigation and User Experience: The LensCrafters website is intuitive and user-friendly, with a clean design that makes it easy to find products and information. The site is mobile-responsive, ensuring a seamless shopping experience across various devices.

Product Selection and Variety: LensCrafters boasts a diverse range of eyeglasses and sunglasses, featuring numerous styles from classic to contemporary. The selection of contact lenses is ample, catering to different preferences and needs. The brand variety is impressive, with options ranging from affordable to designer labels.

Pricing and Value for Money: Prices at LensCrafters are competitive, and while they may be higher than some discount retailers, the value for money is evident in the quality of the products. The website provides clear information on insurance acceptance and available discounts, enhancing price transparency for customers.

Online Shopping Experience: The online ordering process is straightforward, and the virtual try-on feature is a highlight, allowing customers to see how frames look on their faces before purchasing. Prescription assistance is available, making it easier for those who need guidance with their lens choices.

Customer Service: LensCrafters is known for its responsive customer support and excellent in-store service experience. After-sale support is reliable, ensuring customer satisfaction even after the purchase.

Quality of Products: The durability of frames and lenses is generally high, with various lens clarity and coating options available. Customers can expect accuracy in prescription fulfillment, contributing to the overall quality of the products.

Eye Exam Services: Eye exam services are readily available, with easy scheduling options both online and in-store. The optometrists are professional, and the eye exams are thorough, ensuring customers receive accurate prescriptions and eye health information.

Shipping and Delivery: Delivery timeframes are reasonable, and the products are well-packaged to prevent damage during transit. LensCrafters provides adequate tracking and communication throughout the delivery process.

Return and Exchange Policy: The process for returns or exchanges is straightforward, with a clear and fair refund process. The policy is well-detailed on the website, allowing customers to understand their options fully.

Customer Reviews and Testimonials: Customer reviews indicate a high level of overall satisfaction. Common praises include the quality of products and customer service, while complaints are typically addressed promptly. The reviews appear trustworthy and reflective of genuine customer experiences.

Store Locations and Accessibility: LensCrafters has a wide geographic reach with accessible store locations. Stores are designed with ambiance and layout in mind, and accessibility for people with disabilities is considered.

Corporate Responsibility and Sustainability: The company shows a commitment to environmental initiatives and community involvement. Ethical sourcing practices are part of their corporate responsibility efforts, appealing to eco-conscious consumers.

Loyalty Programs and Perks: LensCrafters offers a loyalty program with membership benefits, exclusive offers, and a rewards system that adds value for frequent shoppers.

Technology and Innovation: LensCrafters utilizes cutting-edge technology in eye care and is involved in research and development to improve vision health. Technological aids for vision impairment are also available, showcasing the company's innovation.

Final Verdict and Recommendations: LensCrafters receives a high overall rating for its quality products, comprehensive services, and customer-centric approach. It is best suited for customers who value a blend of convenience, quality, and attentive service. While prices may be higher than some budget options, the pros of reliable service, product variety, and technological advancements outweigh the cons. LensCrafters is a solid choice for those seeking a trusted eyewear provider.

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