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Lenscrafters / calling customer service

1 United States

Every single time I have called lenscrafter customer service (4 times this past month, due to my glasses taking 3 weeks (?) I am on hold for 20 minutes. Please get more people working in your customer service department. Or do an online chat for online customers. The one time I tried to reach out to an online rep in chat form they said they could not help me because my order was online...?

Also I should note i've called at all different times of the day and it's no different. All I want to know is why my glasses are taking so long and I dread calling into the customer service line.

Jan 17, 2019

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