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Lens.com / misleading facts on web site

1 United States
Contact information:

I placed a order with them .7 days later I sent a email asking about my order only to be told that it was backed ordered and could take 7 to 10 days. The website says that Lens.com have great customer service, are fast, conventent and easy.I think that these statements misled me to use their service.
Nothing about my order falls in line with those statements.
I purchased my contacts from a different seller www.coastalcontacts.com and received them in 3 days.

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