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1.7 271 Reviews

Lenovo Complaints Summary

44 Resolved
217 Unresolved
Our verdict: With Lenovo's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lenovo reviews & complaints 271

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J
9:24 pm EDT

Lenovo lenovo laptop repair

Lenovo has been "waiting for a part" for six weeks. I purchased an extended warranty for my lenovo laptop. I initiated a repair by phone on jan 15, 2018. The box to return the laptop didn't arrive until feb 10 and required a second call. They show the computer arriving for repair on feb 15 and since feb 21 it has been waiting for a part. I called and they provided no additional information like when they expected the part to arrive or what part was needed. I explained that this is the only computer we own that would do a job we need to complete by april 10 but they offered no assistance, just a lot of "yes ma'am".

I think they should provide us with a loaner machine of the same model until they can fix mine.

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Update by JustD
Mar 27, 2018 9:27 pm EDT

No updates at this time

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P
9:48 pm EST

Lenovo ideapad 300s

Really disappointed by the quality of service. My notebook is less than an year old and had hinge issues. Went to above lenovo service centre.. Well they replaced with new hinge and guess what.. system crashed as soon as bought back. Fan sounds like god daamn motorbike.
Complete Trash service! would never recommend anyone to buy Lenovo products or repair in their service centres. Buch of jokers. upon bringing down third time, the lenovo service office issues hand scribbled note as a Service order. Worst service center ever!

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G
7:46 pm EST

Lenovo mobile

Sir/ I have used Lenovo k6 power model phone and this 6.0 type of Android has been replaced by 7.0 in the lenovo service center. Now I have a call history that is empty, but it does not have a history of callback, it is said that this can not be replaced by the old 6.0 android service. automatically process automatically call going up, causing the foot is very unhappy

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7:56 am EST

Lenovo lenovo vibe shot - serial number (hb073tyn)

Danish Shaikh
Mobile no. +[protected]

Dear sir
I had very bad experience using lenovo vibeshot. I bought this handset on 29th December 2016 in Oman - Muscat - Ghubrah lulu hypermarket. The handset for over heating. Sometimes can't even hold the phone near to the ear while calling. I went to jumbo electronics which is an authorised service centre for all lenovo device. First they told me that problem is due to bug. They downgraded the OS. That took one week. Same problem. Complained again in 3rd week of December 2017. Then they told me that they have to change the mother board. Then received handset around after 15 days. And as usual facing same problem. Didn't even installed anything yet. Just used camera and the phone started heating up. I'm sure that they didn't replaced motherboard. They lost all these days and gave me my phone back. Today when I received handset and faced same problem. They started arguing that this is what it is. And now the warranty period expired.

Thank you

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A
5:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Lenovo lenovo thinkpad x1 yoga

I purchased a customized Lenovo ThinkPad X1 Yoga ($3, 000+) in September 2017. The integrated SD card reader was broken out of the box. Now the depot wants to charge me more than $700 to fix the broken SD card reader after wasting my time for two weeks. The company QA/QC failed miserably and their solution is to charge the customer.

All I am asking for is to have my laptop fixed. I expect for the company that sold me a $3, 000+ customized laptop to stand behind their product and fix their quality control failure. The SD card was broken out of the box. Considering I already lost over five days, I shouldn't be forced to file a complaint for Lenovo to stand behind their warranty. Case# 405BDGG

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9:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Lenovo repair of lenovo flex 3

I had a repair on my screen just before the warranty expired. The returned machine soon had the hinge break. I suspect due to improper re assembly after installing a new screen. Now the screen has cracked. Very poor service and a lack of quality control. I expect that nothing will be done for the warranty has expired but it is very strange that all resulting problems are clearly related to a shoody repair. How they respond will determine what will happen every three years for the next 30 years.

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E
9:50 am EST

Lenovo order#[protected]_lenovo méxico

Hello, I bought a Tablet in Lenovo México Web Page on 11/24, it was paid inmediatly by bank transfer, up today 12/5 neither the customer service phone answer nor changes in my status order.
Still shows:
Lenovo YOGA Tablet YT3-850M
Part Number : ZA0B0067MX Quantity : 1 Unshipped Quantity : 1
Your action is needed to remove your order out of process hold due to credit block. Please contact support for more information and additional help.

I was calling to lenovo pone, 018003-LENOVO (536686) and nobody answer since 11/24! I called minimum 20 times in different hours. Also I sent 4 emails to: Lenovo e-Commerce Mexico [protected]@lenovo.com, I attached the bank receipt, no answer up today.
Please if you can help me at least informing if the delay is due to out of stock and how much time I have to wait to recieve my product it will be greatly appreciatted.
Regards
Maria Estela Victoria
User: [protected]@yahoo.com

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1:15 pm EST

Lenovo customer service fail replacement of defective laptop authorized, but not provided. don't know where to turn for help?

I had trouble with my Y70 Touch laptop since it was purchased in October 2015. Upon receipt there were several sticking keys, and unit was subsequently replaced in November 2015. I started to have issues with the replacement unit in April 2017 where the screen would blink constantly. The graphic card was replaced in late April 2017 and while it solved the problem initially, by August the blinking was back and worse than ever. I reported the continuing problem with technical support on 8/21/17 under case #[protected] which was converted to #[protected] once the case was elevated to the case management department on 8/24/17. After corresponding with case manager Tyrell Smalls located in Morrisville, NC on suitable options, he authorized replacing the unit with a new IdeaPad 700 17" - Black / Part Number: 80RV002UU on 9/15/17. A couple days later I provided him with my CC# over the phone which was required to guarantee my returning the defective unit within 10 days of receiving the new unit. I emailed Tyrell on 9/27/17 to inquire about status of replacement as I had not yet received the new unit. This email went unreturned as well as additional emails sent on 10/4 and 10/11 nor did I receive an out of office/bounce back email. I tried calling Tyrell on 10/4 @ [protected]...the mailbox was full. It was obvious that he was no longer with the company and no one was monitoring his email. On 10/4 I called technical support to make them aware of the situation and ask them to reassign my case to another case manager so that the replacement could happen. That was the first of 4 calls to technical support that have resulted in absolutely zero action or follow-up.:
10/4 - I called Tech support - spoke with supervisor Micheal - told he would follow up with case management dept and someone would call me within 24 hours. No call received.
10/11 - I called Tech Support - spoke with supervisor John - told same thing. I explained that this clearly was a case where Tyrell was no longer employed by Lenovo and asked if he could call a supervisor in the case management dept so that the case could be reassigned. He said there was nobody he could call at case management dept - he had to send a message to have them follow -up. I asked him to personally follow-up and call me back (since he was not able to give me his direct #) to which he replied he couldn't guarantee that he would be able to call me back, but that someone would within 2 business days. No call received.
10/20 - I called Tech Support - spoke with Kiki. Tried a different approach, asking her to submit a new case. She spoke with her supervisor who said it needed to remain the same case #, but they would send it to a new customer relations manager. Once again I was told to expect a call within 2 business days. No call received.
11/6/17 - I called Tech Support - spoke with supervisor Ryan. He was very nice - said he saw the problem and said he would personally follow-up. Crickets.
Its become funny at this point how bad this has been handled - there's been no service whatsoever. There is clearly a disconnect between departments - this should have been a relatively easy problem to address by simply having the manager of the case management dept assign my case to someone else to ship the new unit and close out the case. After having been approved for replacement 2 ½ months ago I still have no resolution. I paid for extra warranty coverage for next day service…ha, what a joke! I am posting a complaint here as I cannot get any response through the normal customer service channels. What do I have to do to get this resolved?!

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12:03 am EST

Lenovo thinkpad

I just got a new Lenovo, and I've been working on a project for a few hours. Word should have saved my work automatically every minute per my options settings, but it apparently didn't. My complaint is this: Lenovo wanted to do another update — which is fine — except I snoozed the reminder because I was in the middle of a project. That didn't matter, and without warning all my programs closed, nothing was saved, and I lost hours worth of an important project. I'm angry.

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H
6:05 am EDT

Lenovo lenovo yoga 910

Lenovo Case Number: [protected], SN: PF0QKUXF

Read the emails below. This is unacceptable. I want a resolution asap.

Dear all

I cannot believe I am writing this.

After all these weeks, emails, trips to and from Emax and Jumbo, phone calls. I finally received my new Lenovo Yoga 910.

I have exactly the same issue. This is unbelievable.

This is now clearly a lenovo technical fault with the model. The issue as before, on full charge it shows no more than 4 or 5 hours. In fact, as before every few minutes it jumps from 4hours to 2hours and then back to 4 hours. See photos attached.

My previous experience was that the battery only lasted this length of time which as we discussed is not the battery life that the yoga 910 should have, it should exceed 10hours. When Jumbo replaced the battery last time it did last significantly longer 10 hours plus BUT the pop up that told me how much battery life was left would constantly jump from saying 10hours one minute to showing 4 hours the next.

This is completely unacceptable experience from my part from Emax for selling such a product and Lenovo for not rectifying whatever software issue this is with the model.

I am now left again, without any means to work properly, spending my weekend upset writing this email and no doubt with another month of calls, emails and trips to resolve this.

I need a laptop that has the proper battery life AND one which I can rely on to tell me accurately how much battery is left

What on earth is the solution to this? Who is going to take responsibility? When will I have a laptop with the proper battery life. I'm concerned that if this is the quality of lenovo that later on I will continue to experience problems.

I'm emailing consumer writes to make a formal complaint and will connect with senior representatives of both lenovo and emax on LinkedIn.

I travel again with work on Sunday and yet again I have no laptop to bring with me.

Hannah
+[protected]

From: Supervisor IT
Sent: Wednesday, October 4, 2017 3:28 PM
To: Ibrahim Aygün
Cc: h.[protected]@hotmail.co.uk
Subject: RE: Lenovo Case Number: [protected], SN: PF0QKUXF [ ref:_00Dd0dz2o._500b01GPcCJ:ref ]

Dear Team,
The below unit is waiting for the motherboard .We will update the ETA soon

Shinoj Babu | Supervisor
Jumbo Electronics Co. Ltd (LLC) PO Box 25873 Dubai UAE
T +[protected] EXT 435| F +[protected]| email Supervisor.[protected]@jumbo.ae
www.twitter.com/JumboWorld | www.facebook.com/JumboWorld
Jumbo Electronics (@JumboWorld) | Twitter
www.twitter.com
The latest Tweets from Jumbo Electronics (@JumboWorld). Pioneer in the field of Consumer Electronics. Dubai, UAE

Corporate website: www.jumbocorp.com | Buy online at: www.jumbo.ae
Know your Service status by clicking - http://group.jumbocorp.com/sc_booking/track_frm.asp
Service Booking System - Jumbo Electronics
group.jumbocorp.com
In case you wish to know more details, please write to Jumbo Support (service.[protected]@jumbo.ae)

-----Original Message-----
From: Ibrahim Aygün [mailto:[protected]@lenovo.com]
Sent: Wednesday, October 04, 2017 2:37 PM
To: Supervisor IT; h.[protected]@hotmail.co.uk
Subject: Re: Lenovo Case Number: [protected], SN: PF0QKUXF [ ref:_00Dd0dz2o._500b01GPcCJ:ref ]

Dear Jumbo,

Please provide us an update on status of subject serial number.
Kindly confirm once the unit is fully repaired and tested running as designed.

Thank you and kind regards,
Ibrahim.

Ibrahim Aygün
Customer Relations Case Manager
Lenovo Technical Services

--------------- Original Message ---------------
From: hannah matta [h.[protected]@hotmail.co.uk]
Sent: 03/10/2017 15:09
To: supervisor.[protected]@jumbo.ae; [protected]@lenovo.com
Cc: [protected]@lenovo.com; imran.[protected]@landmarkgroup.com
Subject: Re: Lenovo Case Number: [protected], SN: PF0QKUXF [ ]

I'm still waiting for news on my laptop and it's been over 48 hours.

I cannot work without my laptop and need it back asap in full working condition.

Sent from my iPhone

On Sep 28, 2017, at 12:11 PM, Hader Attia wrote:

Dear Ms. Hannah,

Thank you for your mail.

Please be informed that units are not delivered to Lenovo for repairs. Service provider communicates with Lenovo’s engineers upon receipt of a unit. This is the standard procedure when a unit’s repairs are escalated to Lenovo’s in house engineer.

Thank you for your understanding and co-operation.

Please inform me when you have dropped of your unit to JUMBO for me to follow up on your unit’s repairs.

I shall be following up on your complaint until confirmation of unit repairs.

Please do not hesitate to contact me in case of any further assistance and/or inquiries.

NB: Please reply "to all" on this mail (if/when needed).

Regards,

Hader Attia
EMEA Customer Relation Case Manager

Customer Relation Team

Lenovo Egypt

[protected]@lenovo.com

Lenovo.com
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From: hannah matta [mailto:h.[protected]@hotmail.co.uk]
Sent: Wednesday, September 27, 2017 20:42
To: Hader Attia
Cc: SFDC-CMT; Imran Basha
Subject: Re: Lenovo Case Number: [protected], SN: PF0QKUXF [ ]

No this is not what I was told by jumbo when i collected my laptop.

I asked to speak to the manager and he explained with the battery replaced the issue was software and they couldn't fix it. I do not have time to waste giving it back to them for them to sit on it for two weeks then hand it over to Lenovo.

Last time jumbo was meant to fix it the problem statement on the firm was given back to me along with the laptop, they told me it was fixed and it was clearly evident upon opening it and reading the problem statement it was not.

Why can't it go directly to Lenovo as I was told?

Sent from my iPhone

On Sep 27, 2017, at 7:05 PM, Hader Attia wrote:
Dear Ms. Hannah,

Please be informed that your unit’s faults has been escalated to Lenovo and hence, escalated internally within JUMBO. Your unit shall be assessed by JUMBO’s higher level engineers. If they can not replicate and rectify your unit’s faults, they will refer to Lenovo’s in-house engineers in Dubai for assistance and guidance for repair of your unit.

I hope this information is of use to you.

Please inform me when you have dropped of your unit to JUMBO for me to follow up on your unit’s repairs.

I shall be following up on your complaint until confirmation of unit repairs.

Please do not hesitate to contact me in case of any further assistance and/or inquiries.

Striving to better your experience with Lenovo always.

NB: Please reply "to all" on this mail (if/when needed).

Regards,

Hader Attia
EMEA Customer Relation Case Manager

Customer Relation Team

Lenovo Egypt

[protected]@lenovo.com

Lenovo.com
Twitter | Facebook | Instagram | Blogs | Forums

From: hannah matta [mailto:h.[protected]@hotmail.co.uk]
Sent: Wednesday, September 27, 2017 17:00
To: Hader Attia
Cc: SFDC-CMT; Imran Basha
Subject: Re: Lenovo Case Number: [protected], SN: PF0QKUXF [ ]

I'm confused though because when I collected my laptop from Jumbo last week they told me they couldn't fix it further it was a software issue hence why I was out in touch with you.

Why are they now fixing it a second time?

Sent from my iPhone

On Sep 27, 2017, at 6:47 PM, Hader Attia wrote:
Dear Ms. Hannah,

Thank you for your mail.

Your mail has been forwarded to our service partner JUMBO, and I have instructed them to confirm unit repairs prior to releasing the unit back to you.

Kindly attend to JUMBO for drop off of your unit and please state to the reception desk that your case has been escalated to Lenovo under the following reference#: [protected]

I shall be following up on your complaint until confirmation of unit repairs.

Please do not hesitate to contact me in case of any further assistance and/or inquiries.

Striving to better your experience with Lenovo always.

NB: Please reply "to all" on this mail (if/when needed).

Regards,

Hader Attia
EMEA Customer Relation Case Manager

Customer Relation Team

Lenovo Egypt

[protected]@lenovo.com

Lenovo.com
Twitter | Facebook | Instagram | Blogs | Forums

From: hannah matta [mailto:h.[protected]@hotmail.co.uk]
Sent: Wednesday, September 27, 2017 16:30
To: Hader Attia
Cc: SFDC-CMT; Imran Basha
Subject: Re: Lenovo Case Number: [protected], SN: PF0QKUXF [ ]

I've sent you two videos of the issues I gave with my laptop.

If I take it back to jumbo I go to the service centre and ask for whom?

This must be fixed I cannot work on it, I'm trying every day because I'm busy and can't be without it but it's awful. I'm in meetings trying to go between documents the whole thing keeps freezing and multiple times a day I have to shut down with the power off button.

I will bring it st the weekend.

Sent from my iPhone

On Sep 27, 2017, at 11:09 AM, Hader Attia wrote:
Dear Ms. Hannah,

Thank you for your mail.

You complaint case was logged via our authorized service provider JUMBO. Kindly drop off the unit to JUMBO. JUMBO are aware of your case, and I have flagged your complaint with high priority investigations and repairs.

I can not, at this point of time, confirm to you the duration of repairs.

Please inform me when you drop of your unit to JUMBO, and I will follow up accordingly with them to ensure your unit repairs are completed to the fullest.

Thank you for your understanding and co-operation.

I shall be following up on you complaint until confirmation of unit repairs.

Please do not hesitate to contact me in case of any further assistance and/or inquiries.

Striving to better your experience with Lenovo always.

NB: Please reply "to all" on this mail (if/when needed).

Regards,

Hader Attia
EMEA Customer Relation Case Manager

Customer Relation Team

Lenovo Egypt

[protected]@lenovo.com

Lenovo.com
Twitter | Facebook | Instagram | Blogs | Forums

From: hannah matta [mailto:h.[protected]@hotmail.co.uk]
Sent: Wednesday, September 27, 2017 05:43
To: Hader Attia
Cc: SFDC-CMT; Imran Basha
Subject: Re: Lenovo Case Number: [protected], SN: PF0QKUXF [ ]

So I buy a brand new machine take it to be fixed two weeks later I have to bring it back to be fixed again. You really know how to deliver superior service, I will make sure everyone knows what a joke Lenovo is.

Now to fix my machine. Where am I expected to bring it to this time? My point of purchase as you keep referring me to or somewhere else as this is now being dealt with by Lenovo?

How long can I expect you to inconvenience me for? When will I get it back?

My issues need to be clearly understood so I do not receive the machine back with the same problems. To be told the same once again about warranty terms and process.

I would also like to have the email and telephone number of your manager and complaints department asap.

Sent from my iPhone

On Sep 26, 2017, at 8:35 PM, Hader Attia wrote:
Dear Ms. Hanna,

Thank you for your mail.

Please be informed of Lenovo warranty terms and conditions which state the following:
Customer Responsibilities for Warranty Service:
- backup or secure all programs and data contained in the product
- remove all data, including confidential information, proprietary information and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service

What this Warranty Does not Cover:
- uninterrupted or error-free operation of a product
- loss of, or damage to, your data by a product
- any software programs, whether provided with the product or installed subsequently

Your unit’s warranty is: Customer Carry-In Service Under Customer Carry-In Service, your product will be repaired or exchanged after you deliver it to a designated service center at your risk and expense. After the product has been repaired or exchanged, it will be made available to you for collection. If you fail to collect the product, the Service Provider may dispose of the product as it sees fit, with no liability to you.

Lenovo does not provide any temporary replacement units during warranty repairs duration. Unfortunately, your request for a temporary unit during repairs of your product can not be met.

I do understand your frustration with this issue you are experiencing and I'm sorry for the inconvenience this has caused you.

Our warranty extend offer and repair approval request still stand.

Please let me know when I can arrange the repair for you.

Alternatively, for other resolution options, please feel free to turn to your point of purchase

Regards,

Hader Attia
EMEA Customer Relation Case Manager

Customer Relation Team

Lenovo Egypt

[protected]@lenovo.com

Lenovo.com
Twitter | Facebook | Instagram | Blogs | Forums

From: hannah matta [mailto:h.[protected]@hotmail.co.uk]
Sent: Tuesday, September 26, 2017 04:27
To: Hader Attia
Cc: SFDC-CMT; Imran Basha
Subject: Re: Lenovo Case Number: [protected], SN: PF0QKUXF [ ]

Hader, quite frankly having the warranty extended does not help me or go anyway to assure me that I invested in the right product.

I bought a new laptop I use it every day for work. A few weeks back I had to wipe EVERYTHING off the machine which is time consuming and frustrating. I borrowed another laptop to use while mine was being 'fixed' now you want me to hand it over AGAIN wipe everything AGAIN and what will I use for work while your 'fixing' it this time?

I need a laptop to use while you fix mine what can you do about that? I do not want to take time out driving back and forth and wiping laptops of all information, what can you do about that? Will someone collect the laptop from me? Drop me a replacement and then bring it back when it's fixed? After what I paid for a new machine why should I be at such an inconvenience. This is not proper or professional or what would be expected from Lenovo.

Holiday or not it is now over one week since I raised these issues with Emax and I already visited them and the jumbo centre twice last week to say I'm fed up is an understatement.

Sent from my iPhone

On Sep 25, 2017, at 10:44 AM, Hader Attia wrote:
Dear Ms. Hannah,

Thank you for your mail and please excuse any delayed reply due to bank holidays.

As previously stated, Lenovo warranty terms and conditions oblige Lenovo to attempt repairs of a product during warranty validity period. Upon failure to do so, a replacement request can be investigated upon. This is not the case in this situation.

We would kindly request of you to allow us to investigate and repair your unit’s fault. Lenovo shall flag your unit’s repairs with high priority with our service center to ensure all your reported faults are evaluated and repaired.

I do understand your frustration with this issue you are experiencing and I'm sorry for the inconvenience this has caused you.

As a good will gesture from Lenovo, we would like to offer you a 3 month warranty extend as a compensation.

Please let me know when I can arrange the repair for you.

Alternatively, for other resolution options, please feel free to turn to your point of purchase.

Pending your reply for further actions.

NB: Please reply "to all" on this mail (if/when needed).

Regards,

Hader Attia
EMEA Customer Relation Case Manager

Customer Relation Team

Lenovo Egypt

[protected]@lenovo.com

Lenovo.com
Twitter | Facebook | Instagram | Blogs | Forums

From: hannah matta [mailto:h.[protected]@hotmail.co.uk]
Sent: Sunday, September 24, 2017 10:56
To: Hader Attia
Cc: SFDC-CMT; Imran Basha
Subject: Re: Lenovo Case Number: [protected], SN: PF0QKUXF [ ]

My laptop is still not fixed and I've still had no reply to my email.

Who is responsible for this Lenovo or do I go a black to emax. This is not ok!

Sent from my iPhone

On Sep 18, 2017, at 5:34 PM, Hader Attia wrote:
Dear Ms. Hanna,

On behalf of Lenovo, I would like to apologize for the problems you've been having with your Lenovo device and the inconvenience that this has caused you.

However, please allow me to refer you to Lenovo’s warranty terms and conditions (available at: https://urldefense.proofpoint.com/v2/url?u=https-3A__support.lenovo.com_us_en_documents_ht100140&d=DwIFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=uzJXBnDUwQitcrQCJi30FbhmdlWfOwmMjRB28zmpsKg&m=fAOoYMvopV6U0fFriiBW8_5UZbIBUMOiobVce4oMjEg&s=ahkLgulU9gfpzQGitSSeEZwfFsEzq3DtKW9j5a4ckIM&e=), that state that Lenovo is obliged to attempt unit repairs during the warranty validity period. Upon failure to do so, a replacement option can be investigated upon.

This is not the situation in this case based on the service history of your unit. Accordingly, your request for a replacement can not be met.

Please note that you have agreed to the Lenovo Limited Warranty Terms and Conditions by purchasing Lenovo machine. We are, at this point able to repair your machine.

Please let me know when I can arrange the repair for you.

Alternatively, for other resolution options, please feel free to turn to your point of purchase.

NB: Please reply "to all" on this mail (if/when needed).

Regards,

Hader Attia
EMEA Customer Relation Case Manager

Customer Relation Team

Lenovo Egypt

[protected]@lenovo.com

Lenovo.com
Twitter | Facebook | Instagram | Blogs | Forums

From: Hader Attia [mailto:[protected]@lenovo.com]
Sent: Monday, September 18, 2017 15:31
To: h.[protected]@hotmail.co.uk
Cc: Hader Attia
Subject: Lenovo Case Number: [protected], SN: PF0QKUXF [ ]

[https://urldefense.proofpoint.com/v2/url?u=http-3A__lenovoemea.force.com_technicalsupport_servlet_servlet.ImageServer-3Fid-3D015b0000002nCfb-26oid-3D00Dd0000000dz2oEAA&d=DwIFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=uzJXBnDUwQitcrQCJi30FbhmdlWfOwmMjRB28zmpsKg&m=fAOoYMvopV6U0fFriiBW8_5UZbIBUMOiobVce4oMjEg&s=AhHMByH_DxNprnpUIABB8mJpFzi18KULxDPMsU633h4&e=]
Dear Ms. Hanna .,

My name is Hader Attia; I am Customer Relations Case Manager with Lenovo, for EMEA region.

The case regarding the below machine has been assigned to me for a resolution:
Serial Number: PF0QKUXF

I am currently investigating the background of the case. We strive to contact you with a resolution proposal on average in two to three business days.

Thank you and Kind regards,
Hader Attia
EMEA Customer Relations Case Manager
Lenovo Technical Services

If you have any further questions, please respond to this email.

(Please keep this ID when replying.)
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4:26 pm EDT
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Lenovo lenovo flex 3 laptop

Bought a Lenovo FLEX 3 and the motherboard died before a year of owing it - Warranty expired within just 6 months... how convenient for them... product cost me a lot of money just to have a very expensive paper weight now... - When I contacted customer service they couldn't even just send me the part, "nothing they could do" That will be the last Lenovo product I ever buy.

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Shaun R.
, US
Oct 18, 2017 4:29 pm EDT

Have you checked with the retailer you purchased it through? Many offer extended warranty agreements that may be of help.

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7:45 pm EDT
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Lenovo fried motherboard on 910 just a little over year old

Lenovo tech:

*told me to get a new power cord
*"set the reset, " said another
*change the battery said another -it's embedded

-Took it for repair and the motherboard is fried. Now I have a 4K, touchscreen, i7, backlit doorstop. Cost to fix $520. I might as well buy another Lenovo if I were going to that. . .I still have the very original 910 and it runs like a dream. What's up with this trashy 910? Quick buck? It is all over the net that the 910 is a Lemon which doesn't speak well for its successors. They think its their chargers, they soon discover it's the motherboard

Good business and general morality says the 910 should be recalled or that we should be given rebates as a sign of good faith.

Sincerely,

Dr. Donald C. Smith, Professor of Communication, Film & Media, University of New Haven 300 Boston Post Road, West Haven, CT 06516

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6:54 pm EDT

Lenovo lenovo onelink pro dock (asm sd20j15527); case # 404pt2q. pre-litigation demand.

Dear Lenovo Group:

Let me first thank you for your generally outstanding hardware. Unfortunately there are a number of unresolved issues with the ThinkPad OneLink Pro Dock (ASM SD20J15527) sold with an X1 Carbon (Type 20BS) under Order # [protected] (see attached photos).

Efforts to resolve the matter through your technical support department have been unsatisfactory. I would be happy to elaborate if you should wish. As discussed with the most recent agent who advised that my opportunity to exercise a return of this unit lapsed at 21 days (Case # 404PT2Q), small claims court may now be the most appropriate option; however, I would prefer that you simply honor the applicable warranty pledges outside of litigation.

The following problems were present at delivery and have persisted despite the most current driver and firmware updates:

(1) USB devices (e.g., a USB keyboard or mouse or a USB "memory stick") plugged into the OneLink Pro Dock are (apparently) not recognized on the X1 Carbon
(2) External speakers plugged into the OneLink Pro Dock audio jack are (apparently) not recognized on the X1 Carbon
(3) Although per the product description (https://support.lenovo.com/us/en/solutions/pd029981) the network throughput should be "Gigabit Ethernet" (i.e., 1000 Kbps), the Task Manager registers "100 Kbps" (see attached photo).

The OneLink Pro Dock itself appears in the Device Manager as a network adapter (see photo) and a MAC address matching the sticker on the unit is present by a command prompt "ipconfig/all" report ("ThinkPad OneLink Pro Dock Giga Ethernet [¶] Physical Address: 00-50-B6-C7-C8-22"), so it is clearly connected to the computer.

Even if you would not consider the 4-year warranty itemized on the Order Summary to apply to the Pro Dock, your above-referenced Product Description identifies a "3 year - Customer Replacement Unit (CRU) Service." If you stand by this product, please send a warranty replacement and I will promptly return the nonfunctional unit. However, the phenomena I have catalogued are apparently commonplace as reflected in numerous reviews and blogs. I thus suspect that this is an issue of a defective series rather than a faulty unit. If there is now a replacement product that actually functions as advertised, I would invite you to send me the upgraded version. If you prefer to accept a full return, please issue an authorization.

I set as a deadline Friday 9/29/2017 for a meaningful response from you.

Sincerely,
John Hackert

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11:27 am EDT

Lenovo lenovo not give me assured warranty

My Lenovo p2a42 Smartphone Touch is broken, Just a small hit on the wall, No more damages just a small single crossed line in right corner, no other cracks, and the touch is complete dead
I go to the lenovo Authorised Service centre and the told me your warranty is void because your phone touch has a small line, i bought the devise just 11 days and the problem is occured i think this is manufacturing defect because just a small hit cause to completely dead the display, any the told the reparing cost is about 7200,

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5:35 am EDT

Lenovo lenovo a1000 smartphone

I purchased Lenovo A1000 smart phone on the 8th of May/2017
Serial No : [protected]
Since i bought the phone, the battery dies so quickly..it remains for an hour and half, and then i have to recharge it again.
I bought it from saudi arabia, and they refused to change my battery, or fix it even tho the phone is still under warranty..and when i had to fight with the customer representative, he told me that he would take the phone but it will take him 3 month to fix, even though its only the battery that is the problem and not the phone itself...i had this phone for only 5 months and i cant even use it, and i can replace it, and i cant fix it...this is completely unacceptable from a reputable brand like Lenovo.
I will leave Saudi Arabia soon and i have to head to Egypt, and i wont be able to wait for 3 months just to get a battery replaced!

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5:55 pm EDT

Lenovo unsatisfactory repairs/ warranty not honored

I purchased a Lenovo ideapad 310-15ISK and after five months of use it become very slow, unresponsive and cud't open web pages.I call Lenovo tech support and over the phone we did a factory reseting, and said to tested and call if problem persist. I call next day with same complaint and they gave me a ticket number to send it to their repair depot, but i had to pay one way shipment. It return worst that it left, i call again and they escalated the case to a manager for a replacement. Manager email me and said Lenovo policy did not allowed replacement and to send it again to repair or take it to Best Buy!
I send it for the second repair, it return with same problem, because all they did was a factory reseting and a update to current drivers. The case was escalated 3 times with no other answer than to send it to Best buy or again to Lenovo tech support to repairs. I will not send it again, it is a gimmick, they will not repair the real problem with is the hard drive and i'm risking the computer to brake during shipment or being keep at their depot and lost, like happened to other people.Im taking the computer for a free test at Office Max and corroborate the problem the CPU has to see how much will the parts repair cost. Is any lower up to review the complaint hundred of Lenovo costumers have? This is clearly a computer lemon law class act, and a warranty breach.

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7:40 pm EDT

Lenovo lenovo flex windows 10

07/18/2017
The Lenovo Flex I bought has Windows Version 10, (it came pre-installed and I cannot uninstall it unless I buy a new OS according to Lenovao) . They made me feel like it was my fault and Windows 10 that was the problem. I use it as a personal laptop when traveling. It will not connect to many known hotel networks. My business laptop running Windows 7 and my iPhone have no problem. Even using my iPhone as a hot spot the Lenovo does not connect.
After many frustrating months of this exhausted all of Lenovos's on-line support fixes and contacted them directly. It took six different support departments to get the proper support and I was told unfortunately I was two months out of warranty and it would be $99.00 to support me and no guarantee it would fix the problem. Suggested a year support contract, sounds a little fishey to me.

Needless to to say this is the first and last Lenovo laptop I will purchase (if anyone would like to buy a used flex leave me a msg) and will let all the people I see on a global bases not to purchase this device or devices with windows 10.

[protected]@yahoo.com

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7:42 pm EDT

Lenovo ideacentre stick 300

The issues caused by this device have never been resolved permanently.

Sequence of events:
1. I ignored the negative reviews regarding Wi-Fi issues and purchased an Ideacentre Stick 300. The device was purchased from Best Buy on 10 March 2017. Original serial number was YF002XKS.
2. The device was installed at my home, connected to a Samsung TV
3. The device was occasionally losing wi-fi signal. All drivers were updated. Windows was updated. Other than that, the device did not have any other issues
4. In early May 2017, the wi-fi issue started to happen more frequently and I called the support center for a resolution. I was advised to ship the device to your Kentucky repair center. The call center agent promised for a permanent resolution.
5. I shipped the device to Kentucky on 02 May 2017.
6. I received a USED replacement device with a factory serial number YF002EBM and a fake serial number sticker with serial number YF002XKS on 10 May 2017.
7. I installed the replacement device. It was never able to catch the wi-fi signal at all. I called the call center and they wanted me to reset the device fully. I reset the device to achieve nothing. Then, the call center agent offered me a refund. He said he would escalate the issue to a case manager
8. The case manager (XXXX) reached out to me and wanted me to e-mail the original receipt on 19 May 2017.
9. I sent the original receipt to Xxxx via e-mail on 19 May 2017.
10. I have not heard back from Xxxx and I called the call center to escalate the issue on 24 May 2017.
11. Upon being ignored continually, I sent another e-mail to Xxxx, asking her to respond on 26 May 2017.
12. Upon being ignored again, I sent another e-mail and left a voice mail to Xxxx, asking her to respond on 30 May 2017.
13. Upon being ignored again, I was able to find Xxxx in the office (She answered my call) and I talked to her.
14. On 01 June 2017, Xxxx sent me an e-mail, told me that she requested the refund. Escalation case number was [protected].
15. On 03 June 2017, I bought a brand new LENOVO laptop (i3) from Best Buy, expecting that the refund would be processed.
16. LENOVO LIED TO ME ONCE: On 06 June 2017, Xxxx reached out to me and stated that there should be at least one repair attempt before the refund is issued, while actually, there was already one attempt. And she said “It's possible once they get it, they won't be able to repair it. If that happens, we will then be able to go with a refund for sure.”
17. I explained Xxxx that;
a. it was the call center agent who offered a refund to me. It was not me who demanded a refund
b. there was one prior attempt to repair the device, already
and waited for a response
18. On 09 June 2017, Xxxx sent me an e-mail stating that the refund was not approved, upon her conversation with the management. I said “OK. I will ship it again”. I totally understood that Xxxx just did not want to argue with her manager. Instead, she wanted to argue with the customer.
19. I received a HUGE box, primarily used to ship "all in one" devices. I returned the replacement Ideacentre Stick 300 in this HUGE box to Kentucky, this time with the original LENOVO (Black, shiny) box (Or carton if you will). Why? Because I wanted to return all the parts as I was almost sure I would receive a refund, on 10 June 2017.
20. I received another USED replacement device with another fake serial number sticker on the device, this time blocking the vents. I did not receive the original carton that I have shipped to Kentucky.
21. I called the call center and they told me that they would not return the carton.
22. I decided to contact Better Business Bureau upon no resolution.
23. Sssss Eeeee contacted me to tell me two things:
a. LENOVO LIED TO ME AGAIN: No refund will be processed, although Xxxx told me that a refund would be processed FOR SURE if there is no resolution. So, he wanted me to ship the device to Kentucky again for a repair, if I still have an issue
b. Kentucky should have never used a FAKE serial number sticker.
24. On 27 June 2017, I returned the i3 Laptop that I bought. Best Buy had absolutely no fault in it.
25. On 28 June 2017, I installed the device. This time there were no wi-fi issues. However, the device was showing a fully dark blue, or fully green, or fully light blue screens in all pixels. It was not my TV, because when I unplugged and re-plugged the HDMI cable, the problem was still there.
26. On 29 June 2017, I shipped the replacement device back to Kentucky
27. On 12 July, I received ANOTHER replacement device with a FAKE serial number sticker, blocking the vents. I e-mailed Sssss and asked whether he wanted me to use it with the vents blocked, or remove the sticker, or return it to Kentucky again.
28. Ssss, on 13 July told me to “Please remove the portion of the sticker that is covering the vent and try to use the stick. Let me know your results”
29. I followed the direction to remove the part of the sticker blocking the vent. The device worked with no problems for two days, continuously.
30. On 15 July 2017, when I got up on Saturday morning and checked the device, I saw a blank screen but not an absolute darkness. It was sending a signal to the HDMI (My TV was not displaying an error) but there was nothing on the screen. It was not a sleep or "Turn the display off" deal. Why? Because I did not have this issue on Thursday and Friday. Also, moving the mouse, touching the keyboard, unplugging and replugging the HDMI cable did not help. Moreover, a brief touch to the power button did not help, either. I needed to press the power button for a few seconds to do a hard reboot, unfortunately. After rebooting, I checked the logs and I could not see any error that was logged by Windows (Other than the fact that I had to do an unexpected reboot with no proper shutdown). Needless to say, the first thing I did was to update the Windows, drivers, etc. to the latest release, as suggested by the device. So, there is nothing else to update now. And then, about 10 minutes after the reboot, I saw that the screen turned into a full green. I unplugged and replugged the HDMI cable, nothing changed. The exact same problem. So... Two problems this time.
31. I reported the problem to Ssss on 15 July 2017
32. On 17 July 2017, Ssss stated that he would make the request and only have the shipping label email to me to speed up the process and since they do not have small boxes for shipment.
33. As of 17 July 2017, I still did not receive any shipping label email

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7:10 pm EDT

Lenovo chromebook 100s

Purchased the Chromebook at local store Jul, 2016. Keyboard not working. Called - provided serial number and date of manufacture (6-3-16) from the machine (sent photo). Was told its 3 month warranty, at time of purchase was told 1 year warranty so they need to see my actual receipt. Got that sent it over - told that warranty expired 11-13-16 but was only 3 months. 1 Year Base Warranty for their products does not apply. No one has part number, so I can attempt to get the keyboard elsewhere. On the last call I was advised that each product has its own warranty which is dependent on the serial number and/or the price paid for the item. To clarify that means that two of the same product are likely to carry different warranty based upon the serial number. Insane! Will NEVER purchase another Lenovo product and am posting about this everywhere, consumers should know this BEFORE making a Lenovo purchase. There are too many reputable companies who provide a Warranty Policy and honor it.

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5:08 am EDT
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Lenovo no repairs possible for a 3 week old lenovo yoga tab 3

When I bought a Lenovo YOGA Tab 3 in London on the 1st of June 2017 from Argos in Wimbledon (slip attached), I was assured by the guy behind the till that it carried an international warrantee. "All Lenovo products do, just keep the slip".

So, I believed him and bought it.

On the 12th of June (1, 5 weeks later) my tablet screen froze. I was in Washington DC at the time.

I was flying back to South Africa the following day, so I decided to sort it out when I got back home to Port Elizabeth.

I found that Lenovo contracts with a company called PartServe for their product repairs in South Africa. I phoned PartServe on the 19th of June 2017 and spoke to Thealinda who informed me that there is no international warrantee for the Lenovo YOGA Tab 3 and whatever repairs that they do would be for my account.
Naturally, I told her that this tablet was only a few weeks old and I am not prepared to pay for any repairs. Thealinda suggested that I bring the YOGA into them and she would see what they could do to “help me”.

I dropped the YOGA Tab with them the following day.

On the 21st of June 2017, Thealinda phoned me to get the original e-mail and password that I used to set up the tablet in London. I gave her the details but the tablet would not accept the e-mail and password.

They kept the tablet to "try something else".

Yesterday 6th July 2017, I phoned Thealinda get an update and was told that they have not managed to sort the problem. I was once again informed that anything that they do will be charged.

I told her that I am not prepared to pay for any repairs and that I will collect the faulty tablet next week.

She phoned me back to tell me that she was going to speak to PartServe’s management in Johannesburg to see what she could organise.

This morning she informed me that there is nothing that can be done as the operating system is an UK operating system and that the tablet will not work with a South African operating system. They cannot get hold of the UK OS.

The only thing that I can do with it is place it in the recycling garbage heap.

I could well understand if this product had been obsolete but after 3 weeks?

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Lenovo Customer Reviews Overview

Lenovo is a well-known brand in the technology industry, offering a wide range of products including laptops, desktops, tablets, and smartphones. The company has received positive reviews for its high-quality products, innovative designs, and excellent customer service.

One of the most significant advantages of Lenovo is its commitment to innovation. The company has consistently pushed the boundaries of technology, introducing new features and designs that have set it apart from its competitors. Lenovo laptops, for example, are known for their durability, sleek design, and high-performance capabilities.

Another positive aspect of Lenovo is its customer service. The company has a reputation for providing excellent support to its customers, with a dedicated team of professionals available to answer questions and resolve issues. Lenovo also offers a range of resources and tools to help customers get the most out of their products, including online tutorials and user guides.

In terms of product quality, Lenovo has received high marks from reviewers and customers alike. Its laptops, in particular, are known for their reliability and performance, with many models receiving top ratings from industry experts. Lenovo tablets and smartphones have also received positive reviews for their sleek design, user-friendly interface, and advanced features.

Overall, Lenovo is a highly respected brand in the technology industry, known for its innovative products, excellent customer service, and high-quality standards. Whether you're in the market for a laptop, desktop, tablet, or smartphone, Lenovo is a brand worth considering.

Lenovo In-depth Review

Product Range: Lenovo offers a wide range of products including laptops, desktops, tablets, smartphones, and accessories. Their product variety is impressive, catering to different needs and budgets. The quality of their products is generally reliable, with many positive customer reviews. When compared to competitors, Lenovo stands out with its diverse product range.

Performance and Reliability: Lenovo's products are known for their performance and reliability. Customer reviews and ratings indicate that their devices are durable and long-lasting. While there have been some reported issues, they are not widespread or recurring. Overall, Lenovo's products are considered reliable and perform well.

Design and Innovation: Lenovo's products showcase excellent design aesthetics and innovation. They incorporate unique features and technologies that enhance the user experience. When compared to competitors, Lenovo's design and innovation stand out, setting them apart in the market.

Customer Service: Lenovo's customer service and support are generally satisfactory. Response times are prompt, and representatives are helpful and effective in resolving issues. Warranty policies are fair, and obtaining repairs or replacements is relatively easy. However, there is room for improvement in certain areas to provide an even better customer service experience.

Pricing and Value for Money: Lenovo's pricing strategy is competitive, offering affordability for their products. When compared to competitors offering similar products, Lenovo's pricing is reasonable. The value for money provided by Lenovo's products is generally good, considering their quality and performance.

User Experience: Lenovo's products offer a positive user experience. The user interface is intuitive and easy to navigate, making it user-friendly for both beginners and experienced users. However, some users have reported pre-installed software or bloatware that may affect the user experience. Lenovo could improve by minimizing unnecessary software.

Sustainability and Corporate Social Responsibility: Lenovo demonstrates a commitment to sustainability and environmental practices. They actively work towards reducing their carbon footprint and promoting ethical sourcing. Their initiatives and partnerships in corporate social responsibility are commendable, contributing to a better world.

Overall Rating and Conclusion: Lenovo is a reputable brand with a diverse product range, reliable performance, and innovative designs. Their customer service is satisfactory, and pricing offers value for money. The user experience is generally positive, although some improvements could be made. Lenovo's commitment to sustainability and corporate social responsibility is commendable. Overall, Lenovo receives a high rating for its products and is recommended for potential customers seeking quality and innovation.

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