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1.7 271 Reviews

Lenovo Complaints Summary

44 Resolved
217 Unresolved
Our verdict: With Lenovo's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lenovo reviews & complaints 271

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10:38 pm EDT
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Lenovo no rebate back

Two years ago I purchase a hp laptop computer from shopnbc with a $50 mail rebate from archbrook laguna. They ask me to send in the upc code on the box of the laptop computer, I sent in every upc code that was on that box archbrook says I did not send in the right upc code, months went by and I never received my rebate back the code was never on the box. This year I purchased from shopnbc a lenovo desktop computer with a $100 rebate the same thing happen the say that I don't have the right upc code I looked on that box and it was not there. These people are ripping people off. I again never received a rebate back from these people from archbrook laguna please if someone can help me put these people out off business please do. I am tired of these people promoting rebates back so you can buy there products and they are not giving the money back as they say they would. The upc codes that they want is not on the box when they ship the products to you so you never get your rebates back. I checked my box as soon as it is received in my home and it is not there they.

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11:08 am EDT
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Lenovo very bad faulty hardware and very bad warranty service (the worse combination)

Very bad Lenovo laptop hardware and after sales warranty experience

On 17th of September 2010 I purchased (Online) a Lenovo G560 I5 laptop from a company called Insight. I purchased the laptop ready for the post holiday start of a Masters study program which I about to embark on at the time. On return from my holiday and on first setup of my laptop, it became clear there were some serious issues (it was freezing regularly and unusable), however it had gone beyond the 14 day return policy and I had to now deal with the Lenovo warranty people to try and resolve the situation.

Under the Lenovo warrantee, my machine was sent back for repairs 4+ times and each time either came back with the same problem or with the same problem as well as some new ones. Finally after 6 months Lenovo agreed to replace the Laptop which was picked up on the 17th of March 2011 at which point I was told that it would take another 2 to 6 weeks to find a replacement. We are now in July and I still do not have my Laptop replaced, nor have I received any communication on Lenovo’s part to tell me when this might happen.

I purchased this Laptop in good faith, thinking that Lenovo was a known and trusted manufacturer of Computers and Laptops and hence was a safe buy, and because of this surely their after sales service would be great. I have never been proved so wrong. The worse hardware purchasing experience I have ever made, privately or in my capacity as Head of IT, so this is saying something.

It is now nearly 1 year since I paid over my hard earned cash for a Laptop which I still do not have. I have now finished the Masters degree for which I had originally bought the laptop.

In any other situation, this would be considered theft and not just of a physical item, but of my peace of mind and ability to execute the Masters degree for which this Laptop was purchased to aid in the first place.
I have tried to speak to management at the Lenovo Warranty department and have been unsuccessful. The only people I have been able to speak to are the same 3 or 4 customer services people whom have done absolutely nothing for me and usually end up with them telling that they will escalate the matter. Nothing ever happens at this point, leading me to believe they are either escalating my matter to a bunch of chimpanzees, or to complicit thieves which have stolen £650.00 (or so) pounds from me and see me more as a victim for their theft than a customer.

It is incredible that a company with so much to lose with regards to their image, can treat someone like me in such a way, and be so confident that it will not affect them. Clearly, Lenovo’s image is not a priority. This was my first experience with Lenovo (I am an HP man and should have stayed) and I will never buy another Lenovo product. Very bad products and worse after sales services. Their warranty is basically useless and I am still to this day, without a laptops which I purchased in September 2010.

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Lenovo faulty laptop, poor service

My Lenovo laptop arrived after a fortnight's wait, and was immediately plugged in. The screen froze and kept freezing. A technical aide at the Atlanta office said this was unprecedented. After several experiments, he was able to make the laptop function. However, I could not find the Microsoft Office which was bundled in. Another call, after much waiting, revealed that Lenovo had made a mistake, that many customers had been affected, and that they were sending me (and the others) a "key" so that I could get into Microsoft Office. It was being sent by snail mail. I asked for it to be sent via e mail, but they refused. It was a Microsoft problem, they said, and that's what Microsoft demanded.

That was it for me. It took almost an hour with sales and service (this time in India) before I was able to get
UPS labels necessary to return the laptop. I advise all potential customers to try any other company, from Sony to Hitachi to HP to Apple. Anything but this benighted Chinese outfit. I read recently that Lenovo hopes to crack the US market bigtime. They are doomed to bomb.

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manjuuuu
, IN
Mar 17, 2016 5:00 am EDT

i used laptop from 3 years the ram is not properly working please resolved my problem early

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Carlos Cruz
Godalming, GB
Jul 04, 2011 11:03 am EDT
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Very bad Lenovo laptop hardware and after sales warranty experience

On 17th of September 2010 I purchased (Online) a Lenovo G560 I5 laptop from a company called Insight. I purchased the laptop ready for the post holiday start of a Masters study program which I about to embark on at the time. On return from my holiday and on first setup of my laptop, it became clear there were some serious issues (it was freezing regularly and unusable), however it had gone beyond the 14 day return policy and I had to now deal with the Lenovo warranty people to try and resolve the situation.

Under the Lenovo warrantee, my machine was sent back for repairs 4+ times and each time either came back with the same problem or with the same problem as well as some new ones. Finally after 6 months Lenovo agreed to replace the Laptop which was picked up on the 17th of March 2011 at which point I was told that it would take another 2 to 6 weeks to find a replacement. We are now in July and I still do not have my Laptop replaced, nor have I received any communication on Lenovo’s part to tell me when this might happen.

I purchased this Laptop in good faith, thinking that Lenovo was a known and trusted manufacturer of Computers and Laptops and hence was a safe buy, and because of this surely their after sales service would be great. I have never been proved so wrong. The worse hardware purchasing experience I have ever made, privately or in my capacity as Head of IT, so this is saying something.

It is now nearly 1 year since I paid over my hard earned cash for a Laptop which I still do not have. I have now finished the Masters degree for which I had originally bought the laptop.

In any other situation, this would be considered theft and not just of a physical item, but of my peace of mind and ability to execute the Masters degree for which this Laptop was purchased to aid in the first place.
I have tried to speak to management at the Lenovo Warranty department and have been unsuccessful. The only people I have been able to speak to are the same 3 or 4 customer services people whom have done absolutely nothing for me and usually end up with them telling that they will escalate the matter. Nothing ever happens at this point, leading me to believe they are either escalating my matter to a bunch of chimpanzees, or to complicit thieves which have stolen £650.00 (or so) pounds from me and see me more as a victim for their theft than a customer.
It is incredible that a company with so much to lose with regards to their image, can treat someone like me in such a way, and be so confident that it will not affect them. Clearly, Lenovo’s image is not a priority. This was my first experience with Lenovo (I am an HP man and should have stayed) and I will never buy another Lenovo product. Very bad products and worse after sales services. Their warranty is basically useless.

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6:19 pm EDT
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Lenovo fraud by lenovo

This ismy documentation, iam presenting to you the whole information was collected from tech support data base, please kindly do have a close investigation about my case.

Escalated on 18th January at 6:52pm, 1st case no: 31RQ2WZ
Problem: LCD screen suddenly goes blank and reappears several times and I requested them for factory restore.

I received the case on 18th january and I immediately drop the box with laptop in it, on 18th january to ups for depot repair. Depo received it on 21st january at 10:25am.

Depo send back my machine on 26th january

I received my machine on 27th january at 9:55am.

When I open the box I found left hing was not properly mounted, base cover broken, palm rest broken.

I escalated this problem on 27th january at 5:00pm they set me a new case no: 31RPWCL
I received box on 28th january and I drop it back with my machine to ups on 28th january at approximately 1:00pm.
Depo repair received my machine on 31st january.
They acused me of physical damage and my machine was in billable hold, they called me several time to pay for $300 for repair, I escalate this case to customer relation officer Mr.Greg [protected]). He investigated the case and let my machine repaired without bill and sent my laptop on 8th feb.

I received my machine on 9th feb at 10:30am, and found 2 dead pixels on extreem right side middle of the screen, and left hinge was not properly replaced.

9th feb at 10:40am I escalated this problem (Damage by depo repair) to tech support at Altanta georgia, I spoke to Mrs.Bridgec, she forwarded my call to supervisor Mr. Harold, He documentel the whole problem and forwarded my call to level 2 team Mr.Khaled at 11:25am ([protected]@us.ibm.com).

Mr.Khaled upon investigation, he set my case to onsite repair.

Onsite technician Mr. Gelfand, Stewart C, arrived at my place on 15th feb at 9:00am to replace the LCD and he found different issues done by depo repair department

Mr. Gelfand, Stewart C documented and explained about the mess created by depo repair department

“I worked on this customer's laptop Tuesday 2/15/11.

When I arrived at the site he removed the laptop from the box in which the unit was returned to him from the repair depot.
I was there to replace the LCD and the hinges.

Upon close inspection, I observed that the left side hinge was not installed properly and was at an odd angle.
The customer showed me the "dead" pixel spots on the screen.

While I was opening the unit I observed that the depot tech did not follow the proper path of the black antenna cable when he reassembled the unit. The cable was pinched between the right side hinge and the base and I had to loosen the hinge screw to get the cable loose

I replaced the LCD and the hinges. I took the proper amount of time to make sure the hinges were properly installed squarely.

When the unit was reassembled. I noticed the following issues.

The bezel clips on the right side were broken off and the bezel was not seating properly to the LCD case.
I looked closely at the old LCD and there was double-stick tape on the edge of the LCD. I surmised that the depot repair tech had taped the bezel down rather than replacing it.

The customer then noticed that on the left side of the laptop. the spacing between the LCD and the base was not even. The center of the LCD case was curved up away from the base.
This may have happened when the unit was returned to the depot for latch repair.

I have documented all of the above items in photographs. Including the missing plastic card insert that fills the card slot.”

It should be noted that the customer is not very happy with the service he has received from the Depot to date.

He further stated he originally purchased this computer because a friend has an identical device and he liked the performance and the durability of the unit.

This experience has completely soured him on the IBM product completely.
He was making comments like "I am ready to just sell this computer for a couple hundred dollars as if is scrap".

For your information; this individual is about to complete his Masters Degree in Electrical Design, specializing in computer & chip design. He is very detail oriented and respects and takes care of his equipment.
The entire case of this computer appears to be brand new without any blemishes or scratches.
I do not know how anyone could have said this computer was abused.

Respectfully submitted,

Stewart Gelfand
WWTS #86168

This was his documentation, he also had capture the pictures of the laptop condition. And mailed his documentation with pictures to Mr.Khaled.

On 17th feb at 8:33am I called tech support to know the status of my case they put my call to Mr.Krik Green level 2 tech represent.
upon his request I have forwarded the documented version of Mr. Gelfand, Stewart C. and my case has been further forwarded to executive team because I have been accused by the depo department saying that it was my physical fault.

Well iam really wondering how can I open up my laptop and reroute the cables inside and how can I open LCD and broke the plastics of Bezel and tape it, and how can I replace the hing improperly ?
And I also have a question how can a phsical damage can cause “The cable was pinched between the right side hinge and the base”.

My final version is, upon all the above information given by me and lenovo’s onsite technician I was concluded that the lenovo had screwed me.

Iam kindly requesting if you can’t do anything regarding this case iam a student I even can’t do anything I will send my laptop back to depo as a scrap I don’t need your service and money, its my present to the reputed organization like lenovo who frauded me with their unprofessional service.

Thank you for looking at my documentation.

Regards,
Vamsikiran cherukuri.

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compllenovo
Tustin, US
Jul 27, 2011 5:50 am EDT

### Lenovo's customer service.

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8:20 pm EST
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Lenovo 7 months to get refund

Purchased a laptop(T-410) March 17 of 2010. I was not happy with it and fought for 2 months and dozens of hours on the phone and email and finally got an RMA to return it then they said I had been issued a full refund once they recieved it back. I did recieve the credit memo in the mail and even the credit number but I have never recieved my funds. It says my card was refunded on May 17, 2010. I have been paying for this on my credit card and carrying cost for 7 months. I have lost $1553.36 and so far no hope of seeing it again let alone all my interest charges. The credit number is [protected] and the order number is [protected]. It is always the same when you call in-you get told to call another number as the number you called is for something else. I just get bounced back and forth and back and forth. We are going to try to go through VISA now and if it is not to late see if we can get our money back. The whole experience has been a complete nighmare. Not a single department has wanted to help with anything.

Update: After calling VISA just now to file a complaint they informed me the credit is on the last statement just mailed to me. Lenovo never actually posted my refund unitl Oct 22, 2010. Happy I finally go my money but 7 months to get my money back and paying credit card interest rates on the funds_NEVER DO BUSINESS WITH LENOVO

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adity
Newark, US
Jan 15, 2015 10:19 pm EST

I'm really going through it right now!... it's the worst service I have ever seen!... once I'm done with this crap there gonna be no lenovo in my life time!

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Vishwa dev
, IN
Jul 04, 2014 6:25 am EDT

I had submitted my lenovo 820 mobile with all its documents and pack but my refund is still pending from 1 and 1/2 months .I think i had done a big mistake by purchasing lenovo.
NEVER TO PURCHASE ANY LENOVO PRODUCT...

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ThatGuy25
, CA
Sep 06, 2012 2:31 pm EDT

totally hear you! going through something similar with Lenovo right now; it's absolutely ridiculous how stressful this process has been!

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10:10 pm EST
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Lenovo laptop design flaw

Hi,

I purchased a Lenovo Ideapad 2 years back. Its right hinge screen is breaking apart. Now it seems that is a design issue with the product and lots of people have the same issue. Lenovo customer reps are even admitting to this when we call them, but for this to be fixed the laptop needs to be in warranty. If this is a design issue, shouldn't lenovo issue a recall and fix it? It is not my fault.

I can't afford a new laptop, but because of lenovo's bad design i may have to take a loan and purchase a new laptop.

There are hundreds of complaints on Lenovo forums from people having exactly the same issue.

Thanks

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7:48 am EDT

Lenovo 4 months to repair an ibm laptop

My laptop has been in and out of repairs for approximately 4 months. Each time it comes back half-done, with noted items unattended to. At one time I sent in a black machine and got a silver one back. The support manager even came to my house to personally collect my broken machine (and leave me a loan unit - which I really appreciate), but since then I've heard nothing. Each time I follow up (regularly), my machine is apparently ready except for one part here or one part there, and then they go quiet again until I follow up. The machine initially went in with a vibrating fan somewhere in July, and I am yet to see it come back working.

I have lost all my faith in Lenovo, and will be pursuing another brand in future. This is merely a warning to other consumers out there who is looking at spending 3x the amount of money on a 'quality brand' machine - save yourself the money, by 3 cheaper machines, you'd be better off.

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Lenovo irrelevant answers on support

Das Customer Service wird generell immer schlechter. Offensichtlich hat das mit Sparmaßnahmen zu tun...
Anders ist es nicht zu erklären, dass ich mehrmals eine konkrete Frage bei Lenovo in Österreich und Deutschland (scheint der selbe Customer Service zu sein) gestellt habe und immer einen lapidaren Hinweis auf eine Webpage erhalte, die aber diese Frage nicht beantwortet.
Schon ein Armutszeugnis, dass auch scheinbar marketingverständige Firmen wie Lenovo nicht imstande sind, sowohl die Emails vollständig zu lesen als auch entsprechend zu beantworten. Keine Empfehlung für die Zukunft!

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Lenovo shipping unreliable and slow

Lenovo will tell you one estimated shipping date before you finalize your check out and then will postpone the indicated shipping date by 10 days once you pay the money. Their announced shipping dates and in-stock statements are shifty and unreliable. If you are in urgent need of any product, don't rely on their website! Try somewhere else...

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Erlinda
, US
Jan 04, 2011 4:04 pm EST
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Ordering from Lenovo is one of the worst decisions I have ever made! They really suck the energy out of you. In fact, they don't tell you the truth about products out-of-stock. Very dishonest practice. Bad for business.

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4:14 pm EDT

Lenovo bad customer service

This is quite possibly the worst customer service I have ever encountered, and that is saying something. I don't have a problem with the fact that their customer service teams seem to be located in three different countries, but the fact that the guy with the Southern United States accent told me my order would be shipped out in 3-5 business days yesterday and the guys in Bangalore told me it would be 7-10 today is not a great indicator of success. I ordered this computer last week as I am moving in two weeks. 3 weeks should be plenty of time to get an order yes? Not with Lenovo. First my order could not be processed and would be cancelled in 4 days because the shipping address was not linked with my bank account. Ok, I get that, so I called my bank and added the shipping address to the bank account and let them know I'd fixed it within ten minutes of getting the e-mail. Two days later, things are still on hold and they haven't in any way acknowledged that I fixed the issue. So I call up a guy in Bangalore who seems to be stuck on the single apology screen which he reads out to me 50 times without giving me any actual assistance, assuring me that he'll contact me again in 1-2 business days. Yesterday, I get an e-mail from him saying it'll be another 1-2. Screw that, I say, and call them again. This time, it's another accent and a guy who fixes the problem with me on the phone and transfers me to customer service with yet another accent located in the southern United States. He says it'll be sent in 3-5 business days, which I'm not terribly thrilled about as I'm moving so soon, but what to do. Today I call again to see if there's any way to expedite it. I am hung up on four times and have to specifically request a supervisor who STILL can't actually help me. There's no one I can talk to to get this thing pushed through, though it is really all incompetence of their part holding it up. They don't even offer me goodies of any form or other to keep me complacent. Oh, and the trick is on me, because I can't even cancel my order once it’s been placed, and that includes updating the address, even if I knew what it was going to be. Really, the WORST service I've ever encountered. I hope my old housemate enjoys my computer, as I certainly won't get to.

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Read History and Seek the Truth
Medina, US
Jun 03, 2016 8:34 am EDT

Ordered Laptop online directly from Lenovo. Unit arrived as promised via UPS and looked to be in great condition (aka no mishandling in shipping). Opened up and unit looked great, powered up and Windows 8 Setup came up and all was well, until we tried to make a wireless connection to oru WiFi. I am somewhat computer savvy so I checked the device manager and saw no wireless device listed as installed or having issues with drivers. I called Lenovo support and spent 1/2 hour on the phone and the tech support specialist determined that the Wifi was defective and the unit needed to be returned for warranty repair. Because I called on a Saturday, I would have to call Sales on Monday to get a return RA. Okay...

Called Monday, selected Sales who told me I had to contact Tech Support (even though I told them they said to contact sales). Called Tech Support and they wanted to go through all the same test I went through on Saturday. They finally said we had done all we could do and the unit had to be returned to a depot for warranty repair (Really?). They gave me the address and told me where to ship it. I asked for a call tag and they said that under the warranty I had to pay to get it to the depot and they would pay to ship it back (REALLY!). I said that this unit was bad out of the box and A) I want a new unit that works and B) I should not have to pay to return something that is defective. (FYI, so far 2.5 hours on the phone to get this far). They put me on hold and told me that they were sorry and that I could have an exchange, but I needed to call Fullfillment and they gave me the number. Called Fullfillment and after trying desperatly to communicate with someone who did not have command of the English Language, I was able to determine that someone would be contacting me via email in 3-5 business days to give me instructions where to return the defective and when/how I would get the replacement.

My recommendation is to never, ever buy directly from Lenovo regardless of the price. You are much better off working with a retailer that at least you can attempt to reason with when you have issues with your order. For work, I buy my Lenovo's from a large Distributor that I have zero issues with and I still like the Lenovo products, but because this was for personal use and an Ideapad, I could not get it through my distributor so I though I was doing the next best thing.

Never ever again. Not a happy experience.

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Y.D.
, TR
Feb 09, 2013 5:04 am EST
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NWG3STX model Lenovo ThinkPad X1 series notebook was bought to our company on July 7th 2012. Almost 90% of the notebooks in our company are Lenovo. Although it is written that the device has 5 hours of battery life on the website of Lenovo, it only goes to 2.5 hours. Since July we couldn't explain that it has got only 2.5 hours of battery life. Lenovo officials, such as a mock, said that altough it is written 5 hours on the site, they don’t have any requirement to do that. They also said; If we want long term battery, we have to pay 372$ to buy an extra battery for the device that we have already paid 4000TL. For a company like Lenovo, cannot being able to solve a problem for very long time is such a shame. Technical service is definitely not interested in the customer’s problems, they never returns to the customer about the problem or even tries to solve it. This was the last time that I bought a Lenovo. And my advice to you is never buy anything from Lenovo!

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Mustafa F
, AE
Oct 09, 2012 12:22 pm EDT
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I just purchased a brand new Lenovo Laptop last Fri 5/10/12 and everything was fne till i tried the office Icon and as I click it says language is nor supported, I then I tried to get office from the MS site directly and the shop gave me a one OFFICE 10 student and i was to use the code only but it wasn't working even if I don't have a licence the office should be installed as trial for 60 days, then I said it is brand new piece and the service most be helpful, here comes the worst part and till now between the customer care and the outlet store and the Lenovo service and they don't help and they asked for money and the have bad dead extensions when you call and their employees either lost or I don't know, It is really getting on my nerve and I don't want to speak more. I it is always our fault to trust some brand which are ot reliable at all lie this ONE example.

Mustafa
Dubai
United Emirates.

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Lenovo lenovo laptop

Date: - 11.07.2010
Respected sir,

Sub: - complaint regarding my lenovo laptop.

With due respect, wish to draw your kind attention that I am sankar prasad banerjee, a lenovo user have purchased a lenovo laptop on dated 13.06.2009 and from that dates I am facing lots of problem in this laptop to till now.
Right now I have been facing a problem in this laptop due to its lcd for which I force to write a letter to you. I had faced this lcd problem from 06.06.2010 for that reason I had talk to your customer support service officer and he gave me a case id which is [protected] on dated 08.06.2010 and finally my lcd has change on 17.06.2010 but from last 4 days I am facing the same problem in my lenovo laptop. I just wanted to know how it is possible that a new lcd has gone damaged within 15 days and in the process of this lcd replacement I found that my bluetooth is not at all functioning right now and in the mean time my warranty period has also gone. Details of laptop and servicing are given below:-

Purchased date: - 13.06.2009
Product model: - 4152-b3q
Serial no: - r3elvt6
Service centre name: - xeone infotech pvt ltd.
Engineer name: - soumen dutta
Defective parts description: - lcd, part & serial no. : - 14194n930-2835
Replaced parts description: - lcd, part & serial no: - [protected]-44b04e000h

sir, I am really facing lots of problem with this laptop which is just one year old, so please help me out from this mental pressure which I am facing day by day.

Thanking you,

With regards,
Sankar prasad banerjee
M: - [protected]
E-mail: - [protected]@yahoo. com

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Lenovo lenovo charged me for 2 year warranty but offering only 1 month warranty services

Dear sir,

This is with reference to my 2 year warranty pack which I had purchased on 02/-6/08 (23 months back) for rs 5500 but my warranty was not updated for 23 months.

In these 23 months they did not allow me to use any warranty services. Now, on 11th may, 2010 (2 days back) they have updated my warranty but from a backdate, i. E. Date 23 months back, because of which my warranty will expire in just 1 month.

The thing is that since they are extending it now, so it should be updated it for 2 years from now because they did not allow me to avail the warranty services earlier.

So, basically they have charged me for 2 year warranty but offering only 1 month warranty services.

In last 23 months, I have mailed them scans of all the required bills 100 times, have made 1000's of phone calls
And another 100's of emails and each time I was told that it will be updated soon but still nothing was done. My
Laptop was giving many problems since a long time but I was not able to avail the warranty services because they were not updating my laptop warranty in their database.

This has caused me immense trouble by hampering my work because of laptop problem, has given me a lot of mental trouble and has wasted a lot of my time and finances on it.

I would request you to please help me in this case and punish lenovo with a huge penalty so that they learn a lesson from it. Many of my other friends are also experiencing the same problem.

Their mail address are -
[protected]@lenovowarranty. Co. In ; [protected]@lenovowarranty. Co. In ; [protected]@in. Ibm. com.

Waiting for your reply.

Thanks & regards,
Saurabh gandotra,
Infosys technologies ltd,
Phone no - [protected].
Email - [protected]@gmail. com

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Lenovo customer support

I ordered a computer from lenovo that had vista home ed. Prem. 64 bit. Lenovo offers an upgrade to windows 7. First, they sent me the wrong upgrade (32bit). After an hour on the phone and talking to half of bombay, I was told to call a different number to talk to georgia. I was told that a new replacement 64 bit had been authorized and would be shipped. Two weeks later I had not heard from lenovo. I started the call process again. Three indians later, I was informed that georgia was wrong, I would have to send in an email from the lenovo windows 7 site before they could replace the software. I did. Two weeks later, no notification. I called georgia and talked to the tech department again. Once again I was told that they had emailed whoever and authorized the upgrade. Four days later I get a notification that a upgrade to my computer had shipped, windows 7 home ed. Premium (32bit). Back on the phone again, once again, another replacement copy of 64 bit is suppose to be shipped. We will see. I have never done business with a company that has such horrid, non-existant customer support. This outsource will hopefully save them money right out of existence. Their upper management should have to deal with india. As was said elsewhere. Hp and dell, gateway will be getting my business. First, before you do business with any company, call their customer support and see who answers the phone. If it's india, go to their competition. If you don't you deserve what you get.

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Lenovo worst lenova customer relations service

I have purchased lenova g550 laptop on aug 14th 2009, just after 3months my laptop wireless stopped working
I have returned my laptop on dec 26th-2009 to the company for repair.
In january 2010 I have made 4 calls to the company since I have not received my laptop fixed, got the reply saying that I would receive my machine in a week
Again I have made a 5th call to the customer care people on feb 3rd, then they were saying there is a optical drive is missing from the laptop and I have to pay $160, but I am sure that I have sent the laptop with out missing any part and I was not communicated about the missing part to my initial 4 calls in january.
After I have confirmed that I have sent my machine with out missing any part, I was told that the case is being escalating to customer relations dept and I would get a call from them in 24hours, , but I have’t received any call. After that I have called them 7, 8 times but hearing same stuff that case is escalated to cr & hellip;………
Since I did’t have my laptop, I have been lost my productivity in my career, I am planning to approach legally thru bbb or consumer forum

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Lenovo bad product and customer service

A month ago, I ordered a sl410 from lenovo and they told me that it takes 2 weeks to arrive. I was desperate about having the computer hence calling them to ask about the progress of my order. The salesperson told me to wait for another week and try calling again. I waited for another week and I called them, I was told that my computer takes another month to arrive. They said that they were expereincing delays with my order and hence my shipping time has been delayed. As a student to live without a computer for a month is just ridiculous hence I cancelled my order. Then I decided to buy the sl510 computer from their business partners called technoworld. On the next day after I ordered the laptop, my laptop arrived. After 1 month (On the 28th day) the laptop stop fuctioning and shows the blue screen of death it was on a friday night and I had to call them on the following monday because they dont open on weekends which is fair enough. What made me frustrated was that I tried calling lenovo several times and they made me hold on the line for a long time. I hang up the phone and try calling again imagine the amount of money that I will have to spend on my phone bills just on calling them. After getting to speak to one of their techical support staffs, I was told that they will send me an an engineer on the next day (Tuesday) as I have got the 3 years on site warranty service. Lenovo asked me to perform several test on my computer before they could actually send a technician which is fair enough, I did it. The results came out to be the memory failure hence I reported that to lenovo. Then lenovo took note of that and said that they will send an engineer to replace my ram for me. I did warn them that they might be more than 1 problem with the computer. They said according to the test it is just a memory problem so the engineer will only come with the ram. The engineer came on the next day (Tuesday) and found that it wasnt only the memory problem it was the hard disk and software that were crashed as well. I told the techician to report to thier company that I will need them to come on the following day to come and fix my hard disk then. The technician actually promised to give me a call back as soon as he gets a response from lenovo. I waited and no one called. I called lenovo technical support department again and they said they have ordered my recovery discs and hard disk and these products will only arrive next day (Weds) so they can only come the following day (Thursday). I was pissed off because I did warn them that it wasnt only the ram problem and they insisted that it was only the ram problem. Now that there are further delays with the repair of the computer, it is such an inconvenience for me. What I bought is the next day on site service and this is not even next day. Fine I waited. On weds I called again and warn them about it might not only be the hard disk as have experienced earlier, they say if there were other problems, the test that I performed earlier would have detected it. The test is clearly a failure because it initially said it was a memory problem then the technician came to me and say it was a hard disk problem. I called them on weds and ask them what time will the technician be coming on thursday. Then they say I am sorry you have been scheduled to monday. I was extremely pissed because they didnt inform me of any changes not until I call them and ask. This is how irresponsible lenovo is. I called on tuesday and they say they cant come on wedsesday because they cant get the parts ready by then and hence they will definitely be coming to thursday. Now that they say I have been scheduled to monday without informing me. I called their service manager personally and said that it is so irresponsible for them to make changes without telling me. The service manager said that they did not actually schedule me on thursday which is not what his staffs has told me on tuesday. I will never ever buy lenovo ever again and I strongly strongly do not recommend anyone buying their product or services.

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Lenovo extreme delays in shipping

Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?

Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?

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Lenovo free replacement or coverage of hinge replacement of my think pad lenovo laptop under warranty

From: supratim chowdhury

Subject: free replacement or coverage of hinge replacement of my think pad lenovo laptop under warranty

Madam,
ref : 1) reference code no. red3149412366796 of

lenovo customer care dt.8.07.2008 received

through email

2) complain regarding breakage of hinge to lenovo

during warranty period on 12.07.2009 through

mail ([protected]@lenovowarrenty. co. in)

I bought a lenovo y510 series laptop from eastern logica infoway ltd. kolkata on 7th july 2008. I had also purchased an extended warranty of 1+ 2 years along with it. as per guidance of the dealer & ldquo;eastern logica infoway” / kolkata I registered the details of my purchased through net and received the extended warranty reference no. red3149412366796 which was issued by lenovo customer care 8th july.2008.

during the warranty period the hinges of my laptop was suddenly broken on 11.07.09. and I contact your service center at bangalore but they have not accept my warranty and they told that it was a physical damage. they charge for replacement and repair of rs.7000 / - and I had to purchased 2 years warrenty at a cost of rs.6999 / - along with it (ref no. lenovo 3000y/g/u 2 year ma ccr-nbd 46d4844).

there is a big problem of the hinges particularly in this model. I have seen that this type of problem is not only faced by me the many other customer who purchased this y510serial laptop of lenovo. it may be designee or manufacturing problem. please see the link below.

http://forum. lenovo. com/t5/ideapad-y-and-u-series-laptops/y510-hinge-problem/m-p/130315/highlight/true;jsessionid=6a822ae363cd5ba6ef379df95f5e3bc6

lenovo is one of the world famous company who is manufacturing laptop/desktop. i chose that y 510 lenovo make model with goodwill but I am very much depressed in this issue as the same problem is occurring time and again which creates in handling the same. I am a student of mba. and I have to submit the final project within a short period. the details of the machine is as under:-

name - supratim chowdhury

sl. no. 7758 - 53q - me - 15099

machine model & ndash; y 510 (idea pad)

date of purchase & ndash; 07.07.08

date of warranty registration & ndash; 08.07.08

reference code no. - red3149412366796

email id : [protected]@yahoo. com

hence I would once again request to lenovo please replace the model of the laptop urgently or cover the hinge problem under warranty and it should not to be treated as physical damage.

last but not the lest it is solicited immediate suitable action preferably within 7 days in this issue from your end to avoid future litigasion.

Thanking you,

Supratim chowdhury.

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sneha singh
, IN
May 08, 2011 11:20 am EDT

u r right lenovo has the worst service.

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saumendra
, IN
Mar 10, 2011 5:11 pm EST

I have a broken hinge too (*twice in last 3 years). I think we should stop suggesting people to buy lenovo laptops because of these kind of designing problems. We can see no similar problems in any other laptops even after an usage for prolonged time (4-5 years).

So, please stop suggesting people for buying any Lenovo laptops..

Saumendra
saumendra@mail.com

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Wayne Randall
, US
Aug 18, 2010 9:51 am EDT

This model is KNOWN for this issue. A quick Google Search confirms this. Lenovo should be replacing hinges on these models even if they are out of warranty.

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Lenovo credit card issue

I ordered a Lenovo laptop (with customized configuration) from www.lenovo.com and everything went thru with an email of confirmation with a link to track my order. A few days later, I tried to track my order and found errors from web page they supplied. I called and the customer services did not know anything about the order even I have order number. I then ask customer services to transfer me to sale department and tried to reinstate the order. After long wait, finally a lady picked up the phone and said to me that they do not accept any credit card other than American Express. I tried to see if they can reinstate the order if I give them American Express card number over the phone. She said that I have to go through all the steps again to create a brand new order. The most ridiculous thing is that their web site has all kinds of credit cards you can select as form of payment but they do not tell you they only accept American Express and the transaction will go through just fine. There is no email notification about credit card issue of any sort. And the lady I talked to is an untrained personel who talked as if this is all my fault that I did not know they do not accept other credit cards. I have wasted my time and I will never do business with this company again in my life. This is the worst company! After my incident, I searched the Internet and there are tons of complaint about lenovo. If you are reading this complaint, you know you should not order anything from www.lenovo.com.

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Praveen
,
Mar 28, 2008 11:05 pm EDT

Dear Sir

I have handed over my credit card in May 2007, with the settlement of till that date, now I am not remember that card Number and don't have that card also. Two months later one agent was come to my home and he collected cash Rs.5000/- from my wife and he said he will settlement of the dues and get the NOC (no objection certificate) from the bank, but he never turned back, where is that agent now? And where is that money now? Always agents are asking for cash only why? And later last month one more man had come and bargaining the same. I do not understand the bank people and agents are making frauds in this issue. And they are not willing to give Manager’s name and contact number. We done a big mistake are not got the NOC from the Bank that time. Please close my issue. But bank is multiple that amounts in a bigger way, and they are sending agents to our home and harassing my family, right now I am not in Bangalore. Please avoid this... this is not the way of collecting. How is that agent related to my credit card and want to know they are legally appointed by the government? And many times court also said about this issue. If they come again and again, I am going to take an action in legal manner.

Regards
Praveen Reddy C
Bangalore

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Lenovo delay in shipment

The thinkpad ultraportable that was first seen on Nov. 3, 2009 was "officially" announced on Jan. 3, 2010 is just the thing I was waiting for. It has a >10" (11.6")LED screen, is light, slim, is under 500$ Although I don't own a thinkpad, I have always heard good things about it (asides of the looks, which are always debatable.)

So filled with expectation I ordered mine on Jan. 5, 2010 at 10 AM (official release day) and even got a deal on it.
After looking hard for the student discount link I found the Students & Alumni page in which I was able to find the X100e for just $404.10 (the regular education link does not offer any discounts at the moment)

Delighted that I got 50$ off thanks to my Student Discount link I caught myself looking for a 2GB ddr2 ram memory on newegg and recognizing that I got the laptop for 50$ less than expected, I went ahead and bought it along with a laptop sleeve :)

When I got the order confirmation email from Lenovo I decided to check for the shipping day of my laptop and to my surprise the Estimated Shiping Date was Jan. 13, 2010 (just 6 business days later) and in addition the free shipping that I got on the laptop was just, 2 Business Days (that meant that there was a possibility to get my laptop on Friday Jan. 15, not bad I thought.)

On the evening of Jan. 14 I decided it was time to check the Order status webpage in order to see if there was a tracking number of my package, after looking around the order status webpage seemed unchanged the "status" of my order was still "In process" but I didn't let myself worry over it since the Shipping date was still Jan. 13. On the morning of the next day I decided to check once again and to my astonishment I encountered this:
I immediately made a call to the Lenovo Customer service line, (it must be a mistake I thought, but really knowing that it was probably not)
After a moment I was talking to a Lenovo representative that after a pause announced that the Estimated Shiping Date was indeed Feb. 18 2010 or later. OR LATER? yep, that date is still "estimated" and is subject to change! I was wordless to say the least. After Inquiring the reason for the delay and hearing a "unexpected high volume orders" completely disregarding I ordered the laptop the first DAY it was possible to buy it from the lenovo webapge! (I check the day before at 11pm without success) I dropped the case. The representative told me that he would try to get my order speed up but it was subject through approval and it would take some time for that to come through. (but I don't have any hopes)

Later that day (yesterday) for pure curiosity I decided to check the "availability" of the X100e on the X100e lenovo webpage
And to think that I was starting to believe that Lenovo was any different from the other pc companies! They are advertising a 13 business days shipment. Even me, that ordered the laptop on the first day available will have to wait 33 business days for it, more than 6 weeks! and yet they continue to falsely advertise a shipment less than half the real time. To me this is a straight lie if I ordered the first day and I have to wait 33 bus. days I don't even want to imagine the wait other customers are going to be unscrupulously deceived to endure.
Personally I would not mind the wait that much but I'm a Computer Science Student and my semester starts on Jan. 25 and I need a laptop to take with me, but above all what really pisses me off is that the company has not taken any actions, I DID NOT received any email informing me of the (I'm sure) unusually long delays, and the real impact of the delay is not reflected on the webpage (to me that is just dishonest)

Anyhow, patience is all there is for now. I don't even know for how long I'll need to borrow a laptop now, hopefully I'll get my thinkpad on Febrary if I have not canceled the order by that time. (if I can't find a laptop to borrow, I'll be forced to cancel the order and buy a crappy netbook or a heavy :S 400$ laptop)

If you are going to a similar experience or have anything to say about the X100e or Lenovo
please feel free to write your comments here.
I have not found any other webpage or blog addressing this issues and I'm sure I'm not the only one going through this with the X100e.

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Johnjohn999
Blah, US
Feb 27, 2010 11:57 am EST

I too am experiencing thinkpad order delays. I ordered an x200 on 2/9 and the estimated ship date was 2/26 which was annoying but nonetheless I kept the order. Today I checked the thinkpad website and now my ship date is 3/11. The Chinese are really running the thinkpad name into the ground. I should have bought a Mac Air. Apple customer service has been amazing for my iPhone. I was on business trip and my iPhone got fried in the rental car. Apple gave me a new iPhone with no hesistation and no long delays. Now I'm considering whether to cancel the order.b if thinkpad cannot even ship my order correctly how can I expect them to build a laptop correctly?

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Tomdogen
Midland City, US
Jan 19, 2010 2:22 am EST

Strange. I ordered mine on 1/12 and it shipped out on 1/16. As of 1/18 it made it out of Shanghai and crossed the ocean to Alaska. I ordered mine in black with all of the base specs except an upgrade to 3gb ram. Was yours ordered in red or perhaps with modifications to the HD? I find it odd that you order on 1/5 and get your shipping pushed to 2/18, then I order on 1/12 and it ships 4 days later. What can I say except that I'll be enjoying your computer dude!

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Lenovo - bait and switch

Lenovo is the Chinese company that has taken over IBM's line of desktops and the legendary ThinkPad notebooks. Their customer service center is located in India. I've ordered and paid for a ThinkPad T500 with Intel® Core™ 2 Duo processor T9600 ( 2.80GHz 1066MHz 6MB )and 320GB 7200. Instead I received Intel® Core™ 2 Duo Processor P8600 ( 2.40GHz 1066MHz...

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Lenovo Customer Reviews Overview

Lenovo is a well-known brand in the technology industry, offering a wide range of products including laptops, desktops, tablets, and smartphones. The company has received positive reviews for its high-quality products, innovative designs, and excellent customer service.

One of the most significant advantages of Lenovo is its commitment to innovation. The company has consistently pushed the boundaries of technology, introducing new features and designs that have set it apart from its competitors. Lenovo laptops, for example, are known for their durability, sleek design, and high-performance capabilities.

Another positive aspect of Lenovo is its customer service. The company has a reputation for providing excellent support to its customers, with a dedicated team of professionals available to answer questions and resolve issues. Lenovo also offers a range of resources and tools to help customers get the most out of their products, including online tutorials and user guides.

In terms of product quality, Lenovo has received high marks from reviewers and customers alike. Its laptops, in particular, are known for their reliability and performance, with many models receiving top ratings from industry experts. Lenovo tablets and smartphones have also received positive reviews for their sleek design, user-friendly interface, and advanced features.

Overall, Lenovo is a highly respected brand in the technology industry, known for its innovative products, excellent customer service, and high-quality standards. Whether you're in the market for a laptop, desktop, tablet, or smartphone, Lenovo is a brand worth considering.

Lenovo In-depth Review

Product Range: Lenovo offers a wide range of products including laptops, desktops, tablets, smartphones, and accessories. Their product variety is impressive, catering to different needs and budgets. The quality of their products is generally reliable, with many positive customer reviews. When compared to competitors, Lenovo stands out with its diverse product range.

Performance and Reliability: Lenovo's products are known for their performance and reliability. Customer reviews and ratings indicate that their devices are durable and long-lasting. While there have been some reported issues, they are not widespread or recurring. Overall, Lenovo's products are considered reliable and perform well.

Design and Innovation: Lenovo's products showcase excellent design aesthetics and innovation. They incorporate unique features and technologies that enhance the user experience. When compared to competitors, Lenovo's design and innovation stand out, setting them apart in the market.

Customer Service: Lenovo's customer service and support are generally satisfactory. Response times are prompt, and representatives are helpful and effective in resolving issues. Warranty policies are fair, and obtaining repairs or replacements is relatively easy. However, there is room for improvement in certain areas to provide an even better customer service experience.

Pricing and Value for Money: Lenovo's pricing strategy is competitive, offering affordability for their products. When compared to competitors offering similar products, Lenovo's pricing is reasonable. The value for money provided by Lenovo's products is generally good, considering their quality and performance.

User Experience: Lenovo's products offer a positive user experience. The user interface is intuitive and easy to navigate, making it user-friendly for both beginners and experienced users. However, some users have reported pre-installed software or bloatware that may affect the user experience. Lenovo could improve by minimizing unnecessary software.

Sustainability and Corporate Social Responsibility: Lenovo demonstrates a commitment to sustainability and environmental practices. They actively work towards reducing their carbon footprint and promoting ethical sourcing. Their initiatives and partnerships in corporate social responsibility are commendable, contributing to a better world.

Overall Rating and Conclusion: Lenovo is a reputable brand with a diverse product range, reliable performance, and innovative designs. Their customer service is satisfactory, and pricing offers value for money. The user experience is generally positive, although some improvements could be made. Lenovo's commitment to sustainability and corporate social responsibility is commendable. Overall, Lenovo receives a high rating for its products and is recommended for potential customers seeking quality and innovation.

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