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The complaint has been investigated and resolved to the customer’s satisfaction.
lenovo is not ibm!
Lenovo United States
www.lenovo.com
Lenovo Business Services
Lenovo Internet sales
Lenovo Thinkpad support Atlanta GA.
Lenovo Customer Service Durham North Carolina
Have been using Thinkpads since the 700T. I have always had excellent business support and excellent relations with customer service. When it came time upgrade my T22 and T43 models I naturally drifted to the Thinkpad line of laptops that have served me so well.
So much for loyalty. It would seem that Lenovo has bought the Thinkpad line in name only. The famed service for business that IBM understood to be its core competency is no more.
I purchased a T61 with every option. Right out of the box the laptop failed. Right at the first phone call Lenovo support failed.
At issue.
Apparently Beta testing models to work with software is very high on the list of chores for Lenovo.
1) Integrated Camera does not work on Windows Vista. Turns out the camera was never connected so it wouldn't work with any software anyway.
2) Docking station incapable of working with windows vista - external keyboard and external monitor. If I plug my laptop into the docking station and use an external monitor, the Bluetooth shuts off so my keyboard won't work. If I turn off the external device the keyboard works.
3) Lenovo keyboard "designed to work with theT61" as the ad says. Does not in fact work with the T61 and Vista. The additional buttons for "productivity" were never tested to work with Vista. As such not working no increase in productivity.
4) Lenovo "Business" software does not work with Vista. Password security software continually asks for permission to store password even after one clicks "never".
5) Lenovo undocking software does not work. If I pull the machine off it tells me to use the F9 option first in a friendly warning. If I use the F9 option first it tells me I have nothing to disconnect. Once I disconnect it tells me what a bad person I am.
Technical support is ready waiting.
Well not exactly.
1) Very limited hours with a skeleton crew on weekends.
2) First thing out of their mouths was that I needed to pay additional for support.
3) Was told on 3 separate occasions a manager would call me back within 2 business days. Mind you when IBM ran the show I got a call back.
4) Was told by level 2 support that everything should work out of the box. When they realized it would not they told me I would have to pay for support.
Customer Service is here to meet your needs no matter what.
Here is the customer service response to all of the issues.
1) We don't cover issues with software. You need to pay per incident. When I asked if paying would fix the Vista issues they said no. I asked why they would tell me to pay more if the pay service could not help. They hung up.
2) You have the choice of returning it or keeping it as is. If you return it they will not refund software purchased additionally. Nor will they exchange the machine using your existing hard drive. So basically the 5 or so hours you spent setting things up was a waste of time. However," Customer service is here to meet your needs no matter what". It is nice to see Lenovo go the extra mile for their business clients.
Lenovo, has gutted the customer service people came to love IBM for in the past. They refuse to repair or to exchange machines without a total swap out.
I am not going to return this machine and start from scratch. I should be able to expect a working machine - or a company that will get me a working machine from a premium brand with premium costs - this is like dealing with Packard Bell.
I will be forwarding this to anyone in my company who may be considering a Lenovo and posting this complaint everywhere I can until Lenovo fixes these problems. I doubt they will care, but I will make certain others don't fall into the trap of a rusty company hiding behind a bought out famous name.
Marc Archambeau
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
This review was chosen algorithmically as the most valued customer feedback.
Huge shipping delays!
I ordered a z61t thinkpad from lenovo on 11/14th 2006. It was shipped exactly one month later on 12/13th and is supposed to be delivered by ups on 12/22nd. Complaint #1. In spite of being the 3rd largest pc producer in the world, lenovo is taking more than a month to ship a laptop. Complaint #2. The customer service reps have no clue about when your...
Read full review of Lenovo and 31 commentsAbout Lenovo
Lenovo is a multinational technology company that specializes in the design, development, and manufacturing of personal computers, smartphones, tablets, servers, and other electronic devices. The company was founded in Beijing, China in 1984 and has since grown to become one of the largest PC manufacturers in the world.
Lenovo's product portfolio includes a wide range of devices that cater to different segments of the market. The company's laptops and desktops are known for their reliability, performance, and innovative features. Lenovo's smartphones and tablets are also popular among consumers, especially in emerging markets where the company has a strong presence.
In addition to its hardware products, Lenovo also offers a range of software and services that complement its devices. The company's software offerings include productivity tools, security solutions, and cloud-based services. Lenovo's services include warranty and support, managed services, and consulting services.
Lenovo has a global presence with operations in more than 60 countries. The company has a strong focus on innovation and invests heavily in research and development. Lenovo has a number of research centers around the world where it conducts cutting-edge research in areas such as artificial intelligence, virtual reality, and 5G technology.
Lenovo is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set ambitious targets to reduce its greenhouse gas emissions, increase its use of renewable energy, and reduce waste.
Overall, Lenovo is a leading technology company that offers a wide range of high-quality products and services. The company's commitment to innovation, sustainability, and customer satisfaction has helped it establish a strong reputation in the industry.
Lenovo's product portfolio includes a wide range of devices that cater to different segments of the market. The company's laptops and desktops are known for their reliability, performance, and innovative features. Lenovo's smartphones and tablets are also popular among consumers, especially in emerging markets where the company has a strong presence.
In addition to its hardware products, Lenovo also offers a range of software and services that complement its devices. The company's software offerings include productivity tools, security solutions, and cloud-based services. Lenovo's services include warranty and support, managed services, and consulting services.
Lenovo has a global presence with operations in more than 60 countries. The company has a strong focus on innovation and invests heavily in research and development. Lenovo has a number of research centers around the world where it conducts cutting-edge research in areas such as artificial intelligence, virtual reality, and 5G technology.
Lenovo is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set ambitious targets to reduce its greenhouse gas emissions, increase its use of renewable energy, and reduce waste.
Overall, Lenovo is a leading technology company that offers a wide range of high-quality products and services. The company's commitment to innovation, sustainability, and customer satisfaction has helped it establish a strong reputation in the industry.
Lenovo Customer Reviews Overview
Lenovo is a well-known brand in the technology industry, offering a wide range of products including laptops, desktops, tablets, and smartphones. The company has received positive reviews for its high-quality products, innovative designs, and excellent customer service.
One of the most significant advantages of Lenovo is its commitment to innovation. The company has consistently pushed the boundaries of technology, introducing new features and designs that have set it apart from its competitors. Lenovo laptops, for example, are known for their durability, sleek design, and high-performance capabilities.
Another positive aspect of Lenovo is its customer service. The company has a reputation for providing excellent support to its customers, with a dedicated team of professionals available to answer questions and resolve issues. Lenovo also offers a range of resources and tools to help customers get the most out of their products, including online tutorials and user guides.
In terms of product quality, Lenovo has received high marks from reviewers and customers alike. Its laptops, in particular, are known for their reliability and performance, with many models receiving top ratings from industry experts. Lenovo tablets and smartphones have also received positive reviews for their sleek design, user-friendly interface, and advanced features.
Overall, Lenovo is a highly respected brand in the technology industry, known for its innovative products, excellent customer service, and high-quality standards. Whether you're in the market for a laptop, desktop, tablet, or smartphone, Lenovo is a brand worth considering.
One of the most significant advantages of Lenovo is its commitment to innovation. The company has consistently pushed the boundaries of technology, introducing new features and designs that have set it apart from its competitors. Lenovo laptops, for example, are known for their durability, sleek design, and high-performance capabilities.
Another positive aspect of Lenovo is its customer service. The company has a reputation for providing excellent support to its customers, with a dedicated team of professionals available to answer questions and resolve issues. Lenovo also offers a range of resources and tools to help customers get the most out of their products, including online tutorials and user guides.
In terms of product quality, Lenovo has received high marks from reviewers and customers alike. Its laptops, in particular, are known for their reliability and performance, with many models receiving top ratings from industry experts. Lenovo tablets and smartphones have also received positive reviews for their sleek design, user-friendly interface, and advanced features.
Overall, Lenovo is a highly respected brand in the technology industry, known for its innovative products, excellent customer service, and high-quality standards. Whether you're in the market for a laptop, desktop, tablet, or smartphone, Lenovo is a brand worth considering.
Overview of Lenovo complaint handling
Lenovo reviews first appeared on Complaints Board on Dec 18, 2006.
The latest review Flex 5-15ITL05 Laptop (ideapad) - Type 82HT was posted on Apr 3, 2024.
The latest complaint booting problem was resolved on Nov 26, 2014. Lenovo has an average consumer rating of 2 stars from 272 reviews.
Lenovo has resolved 44 complaints.
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hello sir/madam
this is vasanth from bangalore..
i am having some problem with my lenovo notebook...
please end me the service center address in bangalore...