Menu
Lenovo Customer Service Phone, Email, Contacts

Lenovo
reviews & complaints

www.lenovo.com
www.lenovo.com

Learn how the rating is calculated

1.7 271 Reviews

Lenovo Complaints Summary

44 Resolved
217 Unresolved
Our verdict: With Lenovo's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Lenovo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Lenovo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Lenovo reviews & complaints 271

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
9 reviews
Sort by:

Newest Lenovo reviews & complaints

ComplaintsBoard
T
7:34 am EDT

Lenovo international warranty service

Let me start by saying that I’m just an unsatisfied customer of Lenovo and the story I’m about to write will be a complaint about their services. I do not like complaining about things, but when I do - there’s a reason behind it. Out of all the brands on a notebooks market today I had the impression that ThinkPad users are the most satisfied by the customer service provided, but apparently I was wrong, or should I say it was before IBM sold ThinkPad to Lenovo. If you do a quick search on the internet for customer service provided by Lenovo you will come across loads of articles, stories and complaints about their service.

I don’t want to make it a long story of what I went through, I’ll just tell you the facts:

1. Lenovo does not provide international warranty service! Well at least not in mainland China (home of Lenovo) if you bought it elsewhere, they will however ask you to register your product in China and supposedly you’ll be entitled to the service. The only trouble is they further make it almost impossible to register your product. Be ready to provide beside your computer’s serial number and type/model code: operational system’s code, the copies of your passport, visa’s and entry stamps and extensions in the country you bought your machine as well as the country you are in, receipt of your purchase or a credit card report.
Don’t you think it’s a little bit too much? I mean I can easily check my warranty details on-line for my machine and the database will tell me when my warranty expires, all I need to do is navigate online from my machine! I registered my product on-line and they do have already the details regarding the place I purchased it, the date, my name, email and all sorts of information like that.
Frankly, it seems to me that they just try to avoid to provide the warranty, and that seems to be Lenovo’s policy our days. I came across some other issues on the internet when customers were complaining that Lenovo is trying to make it impossible. So, in my humble opinion of an unsatisfied customer - your international warranty offered by Lenovo does not worth a dime! The email address to inquire about your international warranty: [protected]@lenovo.com

ThinkPad Battery from Lenovo/IBM
2. Do not hope for a free battery replacement of your ThinkPad’s faulty battery. Lenovo states on their web-site here that they will replace your battery free of charge if it turns to be from this faulty batch produced with a specific FRU part numbers and for specific models. Models affected: R60, R60e, T60, T60p, X60, X60s, X60 Tablet, Z60m, Z61e, Z61m, Z61p, Z60t, Z61t. They certainly did not replaced mine when I brought it to their authorized center. There is a small program provided, available for download online with which you can check if your battery is from this faulty batch.
If you do get lucky and somehow you’ll find out the address where you can replace it make sure Bringing the faulty battery along with your laptop and warranty service details will not get it replaced. You’ll just end up spending your time on customers service unable to help.

Although there’s an announcement on Lenovo’s web-site regarding this issue, they did not let the customers know about this problem. And when it happened to my battery I did not knew I’m eligible for a free replacement, since nobody let me know. That makes me ask why did I provided them with my email address and other contact details?

3. The toll-free telephone number they provide in mainland China for free battery replacement [protected]) is not accessible from mobile phones, and of course there’s no announcement about that. During a period of time I was trying to reach it from a land-line it was playing just a greeting message in Chinese without offering you any other options. The customer support line in mainland China [protected]) although very polite and talking English (and I do appreciate that) wasn’t able to provide any information regarding that issue. Moreover without further investigating the issue the customer service was just saying sorry we cannot do nothing about it because we haven’t heard about it. When insisting to find out, since the information is available on-line, the customer service did get back in touch with me (very fast) but again with no details on how I can solve my issue. When asked to provide me with a written address of an authorized Lenovo/ThinkPad center they agreed, but no reply was received. Oh, and by the way there’s no information in English available on-line regarding the Lenovo/ThinkPad service centers in China. Emailing to [protected]@lenovo.com (the email provided for battery replacement program) and asking for the address in Beijing where you can replace the battery will get you back to [protected] phone number for mainland China (surprisingly it was working this week).

4. The customer service although well-trained and very polite follows everything by the book but will be of no help to you if facing some issue they never heard of. Same applies to their supervisors who are unable to take correct decisions in critical times. They will also refuse to offer assistance minutes after working time, even though you’ve been involved in the very same discussion for a quite long time already.

It is a pity that a well-known brand like ThinkPad ended-up to be managed by Lenovo who happened to be a disgrace our days. I was lead to believe that Chinese brands like Lenovo care about their image and will not play their dirty games with customers, but I was wrong. And just to think of all the ThinkPad users who chosen Lenovo (IBM’s ThinkPad) mainly because of the international warranty service. That will be such a disappointment for them. I think we’ll have to look for some more reliable brand who cares about their customers first of all. Although I do like my ThinkPad Z61t machine a lot, such an attitude is a major draw back and I doubt I will ever buy another Lenovo product in the future!

Read full review of Lenovo and 1 comment
Hide full review
1 comment
Add a comment
N
N
new.pbx
,
Jun 12, 2008 10:18 am EDT

My Z60t insisted that I run the battery management software, which is undocumented and unstoppable once started.

My battery was functioning normally before exp0sing it to the faulty RESET BATTERY GAUGE software was run. This software said the battery was in good condition before it did its damage.

It would not fully charge the battery as it recommended, before completely discharging it. After the battery was ruined by the full discharge (to 0%), the software indicated that the battery needed to be replaced, and refused to recharge it. It showed a battery icon with a red X superimposed on it.

There are over 160 posts on the IBM bulletin board concerning this problem, but most focus on the battery itself, not the software which damages the battery

ComplaintsBoard
J
8:18 am EDT

Lenovo abysmal service

I have a lenovo t60 that has been problematic for the past 3 months & ndash; it spontaneously reboots losing any unsaved work.

We orignally placed a service call april 17, 2008 for this notebook:

New case #: 40l8jmg
Former case’s: 0006bzh
Dnm8vlj
40l8vlj
Model: t60
Type: 6371-6mu
S/n: l3-an569 07/04
Ordered: 3 may 2007
Order #: 109017

• 17 apr. 08: service @ [protected] and were assigned case #40-l8vlj and were told the 1yr warranty expired on12 apr. 2008 and were instructed we would need proof of purchase if we were to contest this expiry date.
• 22 apr. 08: located the original order confirmation and called service @ [protected] and was told that I would need to fax the information to entitlement at [protected] and there was nothing he could do to help us out.
• 23 apr. 08: called service @ [protected] and was told that the records had not been changed and that it would take at least a week for the information to be entered into the system. I was given a number for entitlement [protected] to follow up. Not impressed that a company that advertises their ebusiness and the speed of their networking takes a week to process a warranty date.
• 23 apr. 08: called [protected] and was routed several times to a line that was no longer in service and cut off. After several rounds of the & ldquo;selection number relay” which progresses into the & ldquo;hold” marathon gave up in frustration and went home & ndash; at least the dog loves me.
• 24 apr. 08: it’s a fresh new day and undaunted I got right back the phone relay-marathon and, after trying other options I finally managed to talk to a real person only to be told that this was the wrong number, and was given [protected].
• 24 apr. 08: called [protected] and after a single round of phone relay/marathon, was told that this was an american location and I needed to call [protected] the canadian location.
• 24 apr. 08: called [protected] only to find the office hours were monday to friday 8am to 6pm eastern standard time.
• 25 apr. 08: called [protected] and was told that the records showed that our warranty had expired and he could not help me & ndash; he could only go by his records in the database. He advised me to talk to entitlement but there was no number for entitlement. In frustration I regaled him of my experience with my corporate deployment of dell notebooks and how their philosophy was to look after the customer first, and how I had this same experience with dell support and they actually took me at my word and got the machine back up and running first and worried about the warranty date after. I also told him the best way to resolve this issue is to purchase a dell notebook.
• 25 apr. 08: registered for the electronic service call and left a brief summary of this saga
• 25 apr. 08: talked to walter sentmore & ndash; the first person that was willing to help me out. This man should get a promotion! Walter tracked down someone in entitlement and gave me the number [protected] before he transferred me to tonika. While tonika was giving me new incident number we were cut off.
• 25 apr. 08: I called the number tonika gave me and reached loretta brooks & ndash; another person that is doing a fine job and deserves some recognition. Loretta informed me that this was an american site and was very helpful transferring me to the canadian site, and gave me the number [protected] option 3 & ndash; 1 & ndash; 1 - 1 just in case I got cut off again. This of course doomed me to be cut off again mid-transfer.
• 25 apr. 08: called the number [protected]) that loretta provided and found that it rings and hangs up
• 25 apr. 08: tried to call loretta back and got through to geraldine, who was very helpful and was transferred back to the same number I started out with [protected]. Eventually I was assigned a new case number 0006bzh and was to be transferred to entitlement and, unbelievably was cut off. . . . Dial tone!
• 25 apr. 08: my bad! I called the support number back & ndash; you know the one I started out with on tuesday and was told that I was not actually being transferred to entitlement but the case was being transferred to entitlement. Apparently there is no way to actually speak with anyone in entitlement & ndash; you just have to trust that the case will be looked after and they will get back to you. I suppose I might have more faith that I will get any satisfaction if I hadn’t faxed entitlement on tuesday and got four days of runaround only to arrive at the same place today.
• 28 apr. 08 & ndash; fearing that the notebook warranty would run out before anything was done to repair it called alex naumov and purchased an extended warranty. Was told that it would take a few days to process and I could expect an emailed invoice by the end of the week.
• 2 may 08 & ndash; have not received emailed invoice. Several calls and an email to alex went unanswered.
• 5 may 08 & ndash; called alex again only to learn that he is away until wednesday. Tried to follow link to the person looking after alex’s accounts without success.
• 7 may 08 & ndash; tried several times to get through to alex without success. Sent an urgent email requesting invoice.
• 8 may 08 & ndash; alex returned my call and emailed the invoice for the warranty. I was told that the invoice number should be sufficient to finally get this notebook serviced.
• 9 may 08 & ndash; called service and spoke with michael s. Alas, he is unable to do anything with the invoice number and…… wait for it….. The crowning moment of futility & hellip;…. Yes, our warranty has now expired! Unbelievable! We were originally cut off warranty due to ibm’s poor record keeping and now I am 11 days into an extended warranty that I can’t access because of poor record keeping. Ironically, I am only 6 days removed from the original expired warranty that ibm won’t honor despite the fact that the problem was reported back on april 17 which was 5 days past the original incorrect warranty expiry date.
• 9 may 08 & ndash; incredibly, I am once again faxing an invoice to entitlement to get warranty information updated in hopes of getting service for this notebook. You would think that a company that sells network equipment and advertises & ldquo;on demand business” would be able to enter this information into their system in sales and have it accessible to service without requiring the customer print it and fax it to another department in the same company. When ibm asks the question & ldquo;what makes you special” I have to think that it must be the patience of job and a non-ibm setup that provides the reliable means to share this saga with the world and whoever is willing to listen.

Hopefully this notebook will be repaired before the extended warranty expires. I am not optimistic.

Read full review of Lenovo
Hide full review
ComplaintsBoard
S
3:19 pm EDT

Lenovo lenovo t61 sucks as does lenovo

People:

Stay away from lenovo. I made the switch from dell & hp and am regretting. Their producs is inferior and their customer service is worst than packard bells! My t61 freezes and the lenovo tech people are plain stupid. Talk about uneducated. I'm sorry, but the chinses mentality of treating conusmers/customers is in full stride. If our pets and kids got broadsided, what chance doewe have with laptops. Lenovo will go down faster than you think, guaranteed.

Read full review of Lenovo and 6 comments
Hide full review
6 comments
Add a comment
B
B
Barry Gregg
,
Mar 22, 2008 10:07 am EDT

As soon as I plugged in my new Lenovo T61 Laptop error messages popped up. Spent 8 days trying to get it set up. Found out there is no customer support unless you pay $100 per hour fee. No support on a new $1500 Laptop. HP did Sony did Toshiba also 4 one year but not Lenovo. Called a local tech $60 an hour. Agter 2 hours you have a corrupted hard drive on a fresh computer. Lenovo touts a Blue button for complete recovery which did not work. Multiple calls to company & 7 recovery CD's were promised but not sent. Multiple more calls to the company & they were finally sent. Two more hours with tech only to find out after a call to company that CD's were defective. Called company tech support they will not let you talk to a supervisor & you cant understand what they are saying due to heavy accents. Just want what I paid for a new properly working computer. Sorry sir we don't replace! We can send it out to be refurbished. I paid for a new computer, its junk! I would like to return it. There is a 15% restocking fee but you are 2 days past the point of return. Would you like us to refurbish it? I actually paid the extra $$ so I could talk to someone I could understand in the USA or Canada I was told-Never happened-all heavy accents all in canada. You hear Lenovo is a big company but the numbers combine IBM sales also. They are really the second smallest company. One office in Toronto a small repair station in N. Carolina & a sub jobbed out tech support in Atlanta. Most of their sales are in the USA but america does not see any of the $$. Just China & a few jobs in canada. This now is a truly Chinese company with Chinese ethics. Meaning poison toothpaste, lead children toys & phony generic pills. Do not make the mistake of thinking this is IBM. After receiving a non operational computer probably corrupted by an underpaid disgruntled employee & not being able to return it I now have $250 out of pocket for tech support a dead computer with bad restore disks and a real bad attitude. Have you noticed lately Lenovo's are on sale every week. I paid $1300 on a sale & the next week it was $1080 & this week its $994. Think twice before you buy Chinese as it ain't IBM no more Dorthy! You dont get what you pay for. Do a search on Lenovo problem!

J
J
Jonathan Chaser
,
Aug 31, 2008 9:01 pm EDT

I have to say Sony laptops really suck. I used to use IBM thinkpad. After it was transferred to china, never bother to consider! I might buy Acer in future, not Lenovo made by People's Liberation Army!

K
K
komel
,
Aug 31, 2008 8:51 pm EDT

I absolutely hate Lenovo

After two tomes changing the motherboard, installing a new hard drive, two times battery problem, Still my T61 freezes after
15-20 minutes working,
That was just a simple stupidity though buying such a nasty device from this company
Guelph/Canada

V
V
vp
,
Aug 22, 2008 6:42 am EDT

Lenovo's customer service is the absolute worst, first of all they released a few new products, the U330 S10 and others, of which they havn't posted the Tech specs, you know... things like if the U330 has HDMI out, I mean a picture would suffice, but they are selling the product anyway. So I call up lenovo customer service to see if THEY know, yea right, after asking the question does any of your laptops have HDMI out they said only the Y730, and continuously gave me wrong information.
If that wasn't bad enough, i still decided to buy the U330, which apparently is back ordered, so I try and call them again, no one knows whats going on or how long it will take, their suggestion is call them back tomorow, so I do, what do they say, call them back tomorow. Its awesome, I am literally saying "take my money" and ... nothing. God i hope nothing goes wrong with my laptop, cause if I have to deal with them again...

Also.. I tried calling them, their Brazil call center is experiencing a "high call volume" so they won't be able to answer the phone for atleast another 48hours... just fyi

C
C
Corporate tech guru
,
Aug 07, 2008 6:03 pm EDT

People are always willing to give an 'opinionated' review of a product, without giving specific examples that will actually help other consumers. What was happening when the laptop froze, how long before it started, what type of processor, memory, OS, applications running, etc? We're the most up to date drivers installed? Was adequate research done to determine the compatibility of the product with what it was being used for? Did you ask for a supervisor? Dell and HP don't exactly break records in quality and customer service either. I will agree that Lenovos are generally crap, as a deal with them frequently, however there are many that run exceptional due to proper use and maintenance in my neck of the woods.

K
K
King
,
May 31, 2008 10:36 pm EDT

shut your pie whole biatch

ComplaintsBoard
S
1:17 am EST

Lenovo hi-tech cheating by lenovo dealder hyderabad

Hi Sir/Madam,

I have been cheated by one of the Lenovo dealers. He charged me RS 26,500 excluding tax for LENOVO 8985B63ThinkCentre [censored]. When the actual price of the model was 20,990 in the market.

When I went to the dealer and asked for the same, he was speaking in a
rude and idiotic manner, he said he is least bothered and I can
escalate this to Lenovo or take any legal action and bottom line no
one can't take any action or do anything to him.

I have already escalated this issue to the Lenovo (White house,
GreenLands Begumpet, Hyderabad. India), but I am not expecting any
postive response from them.

I had a very good impression on Lenovo and I am getting a bad service/response from the dealer

Could you please assist me further in this regard, I want to take
proper action againt this dealer and if possible get back the extra
amount I been charged by the dealer.

Here are the details of the dealer.
---------------------------------------------------------------------------
Swetha Computer Bazar

Shop no.80,81,82,H9 & H10
Ground Floor, C.T.C,Parklane
Secunderabad 500003
Phone NO.[protected]/3118/3119

Invoice No: 17112 (TIN : [protected]) (CST No:SEC/03/1/4080/00-01)
Date of Purchase: 26/11/2007
------------------------------------------------------------------

Thanks in Advance.

Regards,
Suman
[protected]

Read full review of Lenovo and 1 comment
Hide full review
1 comment
Add a comment
D
D
djdk
, IN
Jun 11, 2009 11:51 am EDT

go in the shop and break all the thing you find.

ComplaintsBoard
J
7:31 pm EST

Lenovo lenovo customer service

On Wednesday, Feb. 13, I ordered a new X61 from the Lenovo outlet. I chose the outlet as I found one configured exactly as I wanted, and being an off the shelf item I figured I would get it quicker than ordering a CTO. I ordered it with my debit card and waited patiently for order confirmation and shipping estimate. On Friday, Feb. 15, I recieved an order confirmation with an estimated ship date of 02/22. I was very excited to get my new laptop. 30 minutes later I received another order confirmation with a different order number, but for the same laptop. I checked my online banking to find they charged my checking account twice. I called Lenovo support to complain about this and was connected to a woman with very broken english. I explained to her what happened and she couldn't explain why it happened. She said the best that she could do was cancel one of the orders and one of the charges on my checking account would be released in 24-48 hours. She would not connect me to a supervisor as their lines were busy. She said she would schedule a callback from a supervisor (I never did get a call back). I considered it an honest mistake and calmed down. That is, until my wife noticed the checking account balance ($400) and went crazy as she had the mortgage set up to go through that same day. The mortgage went through and bounced (along with a $35 NSF charge). Today (Monday, Feb. 18), I reveived an email from Lenovo stating that my order has been cancelled and to call Lenovo's sales department to place another order. I figured that this was just a confirmation email from Friday's discussion. I checked the order numbers to find that it was the remaining order they cancelled. I called Lenova again only to get connected with another broken english rep. I tried my hardest to keep my cool while explaining what had happened. I was told the order was cancelled because I called and requested the cancellation on Friday. She just couldn't understand that they cancelled BOTH orders even though I wanted only the duplicate order cancelled. She said all she could do is transfer me to the sales dept. so I could place another order (yeah, like I'm going to give them permission to take more money out of my checking account). She said there is no way to re-submit the order once it is cancelled. I was told that I could not speak with a supervisor as their lines were busy (again). She said the funds will be released from my checking account in 24-48 hours. I called back 3 times in an attempt to speak with someone who gave a [censored], but every time I got a broken english speaking rep that obviously couldn't care less about my situation. Ironically, none of them would connect me to a supervisor as "their lines are busy".
In summary, they duplicated my order, double charged my checking account causing our mortgage to bounce with a $35 fee, cancelled both of the orders and made no attempt whatsoever in resolving the issue.
I have been buying laptops from IBM for about 20 years without a single glitch. Customer support was always top notch. This was my first experience with Lenovo and will be my last. I can't beleive that a company of this stature would treat a customer this way. The only good that came out of all this is that I found out what kind of support to expect now instead of later. Sorry for the long winded post, but I really needed to vent and it's only right to let others know what they may be getting themselves into...

Read full review of Lenovo and 5 comments
Hide full review
5 comments
Add a comment
M
M
moinuddin z. shaikh
, IN
Jul 25, 2009 8:32 am EDT

Respected Sir,

I have purchased the lenovo laptop in croma juhu mumbai on dt 22.07.2008 at 7.38pm, before six month my
laptop cretaed the problem (missing word for typing, t.v tuner card is not working & back pannel also crack). i have registed the complaint my nearested service station "AFORESERVE" (case id L9700B6) loceted in107, sagar plazio, sakinaka andheri kurla rod and (e) mum-72
On dt 25.07.09 i contact the service cent & spoken to MR. SURESH he says some part is pending & company will get the part august first week but sir, i am not waiting long time, so i requested to you plz. replace the laptop as sson as possible.

I waiting your reply positive.

Regards & Thanks,

MOINDDIN Z. SHAIKH
[protected]
MAIL ID IS shaikhmohin@gmail.com

M
M
manoj kumar
, IN
Feb 08, 2009 12:58 pm EST

SIR,

Myself MANOJ KUMAR is really feeling ashamed for writing such mail to such gaint Corporate. After waitin a lot as em also human being so I also have patients & patients also ends at certain limit as mine end.
As now I get rid off for following your process now I need to correspond with u in black n white so that I can get some favorable output & results of my notebook recovery problems & can use it.

Experience with your service

I had visited to your service station which is located at J.O.P PLAZA SECTOR-18 3rd FLOR. NOIDA named INGRAM MICRO. Sinces last four month the day when note book SCREEN LOCK get infected (flap problem loose from laft side and gap) .

Hope some one will come forward to solve my problems

Will be eagerly waiting for your prompt favorable reply SO THAT I CAN TAKE SOME FUTHER DECISION ON IT

Thanking you
MANOJ
Case id-L8BKOOPO
MODEL NO.-Y510
CONTACT NO.-[protected]
EMAIL ID-MANOJ1MONI@GMAIL.COM

A
A
animesh sardar
, IN
Feb 06, 2009 3:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I M ANIMESH SARDAR .MY LENOVO 63Q LAPTOP W CARRY CASE SERIAL NUMBER MA-9VB5Y WITH 1GB DDR2 LAPTOP RAM TRASCEND SERIAL NUMBER [protected] HAVE BEEN STOLEN ON 5.02.2009 .I HAVE PURCHASED IT FROM RAY COMPUTER AND ELECTORNICS 32/1 .PORT BLAIR LINE, SANTI BAZAR, BARACKPORE KOLKATA -700120.PH NO [protected]/[protected].TAX INVOICE NO. REC/242/08-09.COMPANYS VAT NO. [protected] ON 19.07.2008.I WANT U PEOPLE TO AVOID MY LAPTOPS MISUSE .AND HELP ME IN DIS REGARD.

A
A
Ashutosh kumar jha
,
Oct 02, 2008 2:23 pm EDT

sir,
i have purchased linovo y - series model laptop. i am not satisfied about your windows vista home operating system. also customer support, liablity of lenovo product, etc please call, now i am available in [protected]

V
V
v.sivaraman
,
Apr 10, 2008 11:10 am EDT

sir,
i have purchased linovo y - series model laptop. i am not satisfied about your windows vista home operating system. also customer support, liablity of lenovo product, etc please call, now i am available in [protected]

sorry
i did not expect this kind of service from lenovo retailer

v.sivaraman

ComplaintsBoard
P
12:00 am EST

Lenovo faulty laptop

Respected Sir/Madam,

I've purchased a Lenove 3000 N100 0768 HCQ Model laptop bearing Sl. No.L3-LW791 MFG Dt: 07/05 from M/s Newwave Computing Pvt. Ltd. vide bill no. BGL-0359/PSG/2007-08 dt: 5 July 07 .

Afterwhich i have given my laptop for repairing for almost 6-7 times and have been constantly following up with them for the rectification of the problem. My USB Drive intermetentaly stops working. On speaking to them, they always say that leave your laptop with us for 2 days and we will correct it, but it has never happend and now they say that they are awaiting for the new parts to come.

The laptop is still in warranty and now i seriously feel that it has to be replaced rather then just running around the service centre to get it repaired.

Pls. look into the matter and try to resolve this issue.

Regard,
praviin

M/s thoughts,
#88 industrial suburb, 2nd stage,
yeshwantpur, tumkur road,
bangalore -560022
Mobile : [protected]

Read full review of Lenovo
Hide full review
ComplaintsBoard
S
12:00 am EST

Lenovo dealer cheating

This is the story of hightech cheating by a computer dealer at navi mumbai. I bought a levono laptop 3000 n100 a35 model - one year back from biometric compters, airoli, navi mumbai for rs. 50500. The problem with the laptop is the less battery backup. After one year - just completing the warranty period a representative from the same dealer called me for the servicing of the laptop. I given the laptop for repairing with rs. 500 as charges for inspection. When I called the representative mr. Harshad dalvi for the status of the laptop, he topld me to spent rs. 16000 for repairing. I told him not to repair and return the laptop. The next day onwards he started bargaining from rs. 4000 to rs.12000, because he is interested to take back the system. Again I told to return the system. On the same night ke called me and informed that the lcd of the laptop is cracked. I want to see the laptop and he called me to come to the airoli shop. I went there and then he told me that the laptop is stolen. He discussed with his boss mr. Krishna upadhay and the boss on phone offered me rs.10000 as penalty. I want atleat the 50% of the laptop cost. Now they are not ready to pay any penalty and asking me to file the case against cheating. Police called mr. Harshad at rabale police station and he told the inspector to contact mr. Krishna. Now mr krishna is not rachable as he is out of mumbai for new year celebrations.

Please don't go and purcahse from biometric computers. I also request the lenovo india not to cancel the dealership.

Siby varghese,
Siby. [protected]@yahoo. Co. In

Read full review of Lenovo
Hide full review
ComplaintsBoard
P
12:00 am EST

Lenovo faulty piece selling

Since in office we use ibm laptop & desktop computers which was suppose to be best, I purchased ibm lenovo desktop pc for home with 1 gb hd capacity model 8985at1, unfortunelty till today we could not use it properly.
Within 2 months of purchase hard disk got crashed, printer still not instllled by the engineer of seller leptech solution in bund garden road, pune, india. Customer service is too bad. I could find airltel braod band service is very good within a day it got instlelled and next day hard disk got crashed. For the customer this is the harrasement to get these problems fix at given point of time. God knows leading compliants with complant broad can help us. Earlier the complain posted what action has been taken/how it is going to help us no idea.

Read full review of Lenovo and 2 comments
Hide full review
2 comments
Add a comment
S
S
Sunil Singh Gour
,
Jul 30, 2008 2:11 am EDT

Battery is under Warranty Period, Laptop Model is LENOVO 3000 N100 0768-GZQ, Kindly attend immediately, The date of Purchase is 21st Sept'07.
Please look into the matter.

Y
Y
Yogesh Raste
,
May 23, 2008 11:38 am EDT

i have purchased a lenovo desktop 4EQ machine no written on CPU, MT-M 5311-4EQ and S/N - MB09368. form kolhapur lenovo dealer. they had promised to supply me the machine with the upgraded RAM from initial of 512 MB to 2 GB. but almost 3 months have been passed by they have not yet done so. when ever i go to the office they just say your work will be done in in 3 days but they have crossed 3 months saying like this... i am still working on the same 512 mb RAM. please look in the matter ... please give me the contact numbers for the customer complaints of your head office.

ComplaintsBoard
A
12:00 am EDT

Lenovo delay in delivery!

Lenovo doesn't have a delivery system for their laptops to be delivered in time. I ordered my laptop t61 on 21 sept 2007, and promised delivery date was 10 oct 2007 but they have conveniently shifted it to 4nov'2007. They have no clue to about the reason for delay. They don't seem to care if I talk in the customer service department.

Beware!

Read full review of Lenovo and 6 comments
Hide full review
6 comments
Add a comment
R
R
Randy L
,
Jan 31, 2008 1:38 pm EST

The shipping sucks unless your a distributor in which case you can get it as fast as next day... but you can't beat the computer. Your best bet is to find a deal through a providor or Ebay(check for fraud)... but man thinkpads are the best there are... just buy in January if its a christmas present ROFL.

K
K
kamal
,
Oct 22, 2007 9:25 am EDT

Did anyone got the Lenovo Laptop? Or still waiting for the shipment. I called them I checked the status of my order, they said like, they doesn't have the required chips to assemble the laptop.

Can anyone tell, that how long they are taking to deliver the lenovo laptop?

Thanks,
Gkn

S
S
saima
,
Oct 18, 2007 9:30 am EDT

My husband ordered T61 on Sept 24, 2007 for my birthday in Oct. 14. Its shipping date was Oct. 1, so he assumed that I would get it before my birthday but today is now Oct. 18 and those people still don't have clue. They can not track down the order. Every time we check delivery order status the date goes up a week and now shipping date is Oct. 22. Same experience with the sales reps they don't know what's going on over there. Even their supervisors don't know what they are getting paid for. My husband just wanted to surprise me for my birthday but ended up with a horrible experience. By reading other complaints it seems like if we cancel the order we will have one heck of a great time just to cancel it. Anyone have any suggestion what should we do. Any phone # to contact or something. I will be really appreciated.

A
A
aakanksha
,
Oct 12, 2007 8:38 pm EDT

This is indeed ridiculous sort of behavior.

D
D
Dominik Hepp
,
Oct 12, 2007 7:44 pm EDT

I had a very similar experience with Lenovo. I placed my order on 9/17/07 with 2 day shipping, expecting to receive expedited service. The original delivery date was set on 10/4/07. I was tempted to call Lenovo and ask how soon I could get the order but decided to wait patiently instead. I shop online frequently and have typically received orders ahead of their estimated delivery time anywhere else I've ordered. 10/4/07 came and went. Without notice, the estimated delivery date of my standard system order was revised to 10/23/07 online. I e-mailed Lenovo on 10/5/07 asking whether or not a mistake had been made and requesting cancellation of my order if the revised delivery estimate (over 1 month after my order) was legitimate. The next day response reassured me that the order would be shipped on 10/9/07 and delivered on 10/11/07. My request to Lenovo on the evening of 10/9/07 to confirm that the order had been shipped (since the online order still reflected "In process") went unanswered. I e-mailed again the night of 10/11/07 indicating that the order was not yet received and still indicated "In process" online, requesting cancellation of the order. On 10/12/07 Lenovo responded that the order had been further delayed and the revised estimated delivery date was set on 10/29/07. Lenovo further explained that since the order was in "procurement, development and configuration stage" they were unable to cancel. Lenovo instructed me in the same response to "... not refuse delivery, as this will only result with a restocking fee." Lenovo has not take any initiative to address these issues. Any suggestions on where I can go to get this addressed, not for my own sake, but for the sake of all prospective (unaware) buyers?

K
K
kamal
,
Oct 12, 2007 11:06 am EDT

Yes, I agree. I also ordered a T61 laptop on sep 22nd 2007. While making my order it says like Oct 11th is the estimated shipment. But now it has been changed to Oct 30th. I doesn't know when they will deliver the laptop. It seems, they won't deliver the laptop before November 2007. I really disappointed about the service provided by the customer service representative and Lenovo sales team. Its Horrible!

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo lenovo is not ibm!

Lenovo United States
www.lenovo.com

Lenovo Business Services
Lenovo Internet sales
Lenovo Thinkpad support Atlanta GA.

Lenovo Customer Service Durham North Carolina

Have been using Thinkpads since the 700T. I have always had excellent business support and excellent relations with customer service. When it came time upgrade my T22 and T43 models I naturally drifted to the Thinkpad line of laptops that have served me so well.

So much for loyalty. It would seem that Lenovo has bought the Thinkpad line in name only. The famed service for business that IBM understood to be its core competency is no more.

I purchased a T61 with every option. Right out of the box the laptop failed. Right at the first phone call Lenovo support failed.

At issue.

Apparently Beta testing models to work with software is very high on the list of chores for Lenovo.

1) Integrated Camera does not work on Windows Vista. Turns out the camera was never connected so it wouldn't work with any software anyway.

2) Docking station incapable of working with windows vista - external keyboard and external monitor. If I plug my laptop into the docking station and use an external monitor, the Bluetooth shuts off so my keyboard won't work. If I turn off the external device the keyboard works.

3) Lenovo keyboard "designed to work with theT61" as the ad says. Does not in fact work with the T61 and Vista. The additional buttons for "productivity" were never tested to work with Vista. As such not working no increase in productivity.

4) Lenovo "Business" software does not work with Vista. Password security software continually asks for permission to store password even after one clicks "never".

5) Lenovo undocking software does not work. If I pull the machine off it tells me to use the F9 option first in a friendly warning. If I use the F9 option first it tells me I have nothing to disconnect. Once I disconnect it tells me what a bad person I am.

Technical support is ready waiting.

Well not exactly.

1) Very limited hours with a skeleton crew on weekends.

2) First thing out of their mouths was that I needed to pay additional for support.

3) Was told on 3 separate occasions a manager would call me back within 2 business days. Mind you when IBM ran the show I got a call back.

4) Was told by level 2 support that everything should work out of the box. When they realized it would not they told me I would have to pay for support.

Customer Service is here to meet your needs no matter what.

Here is the customer service response to all of the issues.

1) We don't cover issues with software. You need to pay per incident. When I asked if paying would fix the Vista issues they said no. I asked why they would tell me to pay more if the pay service could not help. They hung up.

2) You have the choice of returning it or keeping it as is. If you return it they will not refund software purchased additionally. Nor will they exchange the machine using your existing hard drive. So basically the 5 or so hours you spent setting things up was a waste of time. However," Customer service is here to meet your needs no matter what". It is nice to see Lenovo go the extra mile for their business clients.

Lenovo, has gutted the customer service people came to love IBM for in the past. They refuse to repair or to exchange machines without a total swap out.

I am not going to return this machine and start from scratch. I should be able to expect a working machine - or a company that will get me a working machine from a premium brand with premium costs - this is like dealing with Packard Bell.

I will be forwarding this to anyone in my company who may be considering a Lenovo and posting this complaint everywhere I can until Lenovo fixes these problems. I doubt they will care, but I will make certain others don't fall into the trap of a rusty company hiding behind a bought out famous name.

Marc Archambeau

Read full review of Lenovo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
g.vasanth
,
Sep 28, 2007 9:11 am EDT

hello sir/madam

this is vasanth from bangalore..
i am having some problem with my lenovo notebook...
please end me the service center address in bangalore...

ComplaintsBoard
J
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lenovo - Huge shipping delays!

I ordered a z61t thinkpad from lenovo on 11/14th 2006. It was shipped exactly one month later on 12/13th and is supposed to be delivered by ups on 12/22nd. Complaint #1. In spite of being the 3rd largest pc producer in the world, lenovo is taking more than a month to ship a laptop. Complaint #2. The customer service reps have no clue about when your...

Read full review of Lenovo and 31 comments

Lenovo Customer Reviews Overview

Lenovo is a well-known brand in the technology industry, offering a wide range of products including laptops, desktops, tablets, and smartphones. The company has received positive reviews for its high-quality products, innovative designs, and excellent customer service.

One of the most significant advantages of Lenovo is its commitment to innovation. The company has consistently pushed the boundaries of technology, introducing new features and designs that have set it apart from its competitors. Lenovo laptops, for example, are known for their durability, sleek design, and high-performance capabilities.

Another positive aspect of Lenovo is its customer service. The company has a reputation for providing excellent support to its customers, with a dedicated team of professionals available to answer questions and resolve issues. Lenovo also offers a range of resources and tools to help customers get the most out of their products, including online tutorials and user guides.

In terms of product quality, Lenovo has received high marks from reviewers and customers alike. Its laptops, in particular, are known for their reliability and performance, with many models receiving top ratings from industry experts. Lenovo tablets and smartphones have also received positive reviews for their sleek design, user-friendly interface, and advanced features.

Overall, Lenovo is a highly respected brand in the technology industry, known for its innovative products, excellent customer service, and high-quality standards. Whether you're in the market for a laptop, desktop, tablet, or smartphone, Lenovo is a brand worth considering.

Lenovo In-depth Review

Product Range: Lenovo offers a wide range of products including laptops, desktops, tablets, smartphones, and accessories. Their product variety is impressive, catering to different needs and budgets. The quality of their products is generally reliable, with many positive customer reviews. When compared to competitors, Lenovo stands out with its diverse product range.

Performance and Reliability: Lenovo's products are known for their performance and reliability. Customer reviews and ratings indicate that their devices are durable and long-lasting. While there have been some reported issues, they are not widespread or recurring. Overall, Lenovo's products are considered reliable and perform well.

Design and Innovation: Lenovo's products showcase excellent design aesthetics and innovation. They incorporate unique features and technologies that enhance the user experience. When compared to competitors, Lenovo's design and innovation stand out, setting them apart in the market.

Customer Service: Lenovo's customer service and support are generally satisfactory. Response times are prompt, and representatives are helpful and effective in resolving issues. Warranty policies are fair, and obtaining repairs or replacements is relatively easy. However, there is room for improvement in certain areas to provide an even better customer service experience.

Pricing and Value for Money: Lenovo's pricing strategy is competitive, offering affordability for their products. When compared to competitors offering similar products, Lenovo's pricing is reasonable. The value for money provided by Lenovo's products is generally good, considering their quality and performance.

User Experience: Lenovo's products offer a positive user experience. The user interface is intuitive and easy to navigate, making it user-friendly for both beginners and experienced users. However, some users have reported pre-installed software or bloatware that may affect the user experience. Lenovo could improve by minimizing unnecessary software.

Sustainability and Corporate Social Responsibility: Lenovo demonstrates a commitment to sustainability and environmental practices. They actively work towards reducing their carbon footprint and promoting ethical sourcing. Their initiatives and partnerships in corporate social responsibility are commendable, contributing to a better world.

Overall Rating and Conclusion: Lenovo is a reputable brand with a diverse product range, reliable performance, and innovative designs. Their customer service is satisfactory, and pricing offers value for money. The user experience is generally positive, although some improvements could be made. Lenovo's commitment to sustainability and corporate social responsibility is commendable. Overall, Lenovo receives a high rating for its products and is recommended for potential customers seeking quality and innovation.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Lenovo customer service

Phone numbers

8800 301 7407 1800 419 6686 More phone numbers

Website

www.lenovo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Lenovo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lenovo Customer Service. Initial Lenovo complaints should be directed to their team directly. You can find contact details for Lenovo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Lenovo. Discuss the issues you have had with Lenovo and work with their customer service team to find a resolution.