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1.7 271 Reviews

Lenovo Complaints Summary

44 Resolved
217 Unresolved
Our verdict: With Lenovo's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lenovo reviews & complaints 271

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5:26 pm EST

Lenovo lenovo all in one computer

Purchased aio computer on 11/12/18 three weeks later computer stopped working called help line who told me to try fixes and none worked so I had to send my 3 week old computer in for repairs
Tried to get updates on computer progress to no avail
Called lenovo and got the runaround about service times (they always throw out the 9 days with the "that is if we have the part on hand"
Told him I wanted to talk to a supervisor, of course he was not available
One did call back... More of the same rhetoric... Told me he would "expedite" my case
12/17/18 update said... Surprise! We need to order a part and bigger surprise no idea how long that will be
Can you say lack of ethics?
Wrote and sent emails to lenovo execs... Mabary... Mzielinski.. Glance
Surprise>surprise! No response
How about a response, a new computer, an apology, a refund... Something!

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4:27 pm EDT

Lenovo lenovo yoga 730 13.3

I also purchased a lenovo yoga 730 for school because my dell XPS finally gave up on after 10 years. Right after 3 weeks of purchase the screen started flickering. During that time, I have many reports and midterm to study for. Since this my only laptop at home, I waited till I didn't need my laptop as much. It didn't even last a week until the screen finally didn't want to turn on. You can see the keyboard and power button lights up but LCD was just black. Now I have finals and final projects to do and don't have my BRAND NEW LAPTOP that I paid over $800 dollars for. I can't study at school because I have to take care of my daughter at home. Thanks Lenovo for screwing me over.

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10:44 am EDT

Lenovo Lenovo yoga 730

I have purchased lenevo yoga 730. Within a month the laptop has flickering issues. I launched a complain but all i got send it to us we will look into it. and now they are saying that the laptop gonna take 21-25 days for the repair. How i gonna survive without a laptop given that i am a graduate student and cant study without a laptop. Lenevo dont care about their people. It is a make problem and der are more than 1000 complains already about screen flicker. They should remove this product from the market so that there is no further inconvenience for the people like me who need laptop for their survival.

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Update by Nitesh Agarwal
Oct 24, 2018 10:45 am EDT

Complain no: [protected]

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Tan Nguye
, US
Nov 03, 2018 4:25 pm EDT

I also purchased a lenovo yoga 730 for school because my dell XPS finally gave up on after 10 years. Right after 3 weeks of purchase the screen started flickering. During that time, I have many reports and midterm to study for. Since this my only laptop at home, I waited till I didn’t need my laptop as much. It didn’t even last a week until the screen finally didn’t want to turn on. You can see the keyboard and power button lights up but LCD was just black. Now I have finals and final projects to do and don’t have my BRAND NEW LAPTOP that I paid over $800 dollars for. I can’t study at school because I have to take care of my daughter at home. Thanks Lenovo for screwing me over.

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3:00 pm EDT

Lenovo x1 yoga

I work for Pfizer Inc and they distribute Lenovo as standard machines. I upgraded to a lenovo X1 Yoga in January. The mechanism of opening and closing this type of laptop has caused a number of problems. Firstly, within 2 months the trackpoint stopped responding properly and the mouse pointer would drift continually across the screen without input and I had to disable it in order to work. Secondly I noted that the F7 key had split in half possibly due to the action of the retracting keyboard. Recently I also noted that the screen has now cracked from the position of the camera outwards suggesting a stress fracture. So well within my first year of ownership, I have lost trackpoint and touch-screen capability and now am dealing with a fractured screen. I have previously owned 9 Lenovo laptops and this is the most expensive one so far yet clearly is the lowest grade build.

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12:55 am EDT

Lenovo technical support

one day I was listening to music and i paused it to talk to somebody, i unpaused the video and the audio was distorted and distant. I sent my laptop to Lenovo for a faulty AUX input, I got it back a week to 12 days later and tried the sound again and there was no improvement. I was told that a replacement part would be put in my laptop but that obviously didn't happen. I was given no updates about what they were doing and the only notification I got was when it arrived at my post office. I contacted them again and they said to send it away again, my unit is still under warranty and I have not damaged it in any way, i'm an online university student and I can't afford to send it away again, I should be given a new unit due to faulty hardware. All Lenovo did was factory reset my laptop and sent it back. I have updated my system and drivers multiple times and it is still the same.

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11:08 am EDT
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Lenovo lenovo y520 gaming laptop

I had to send my Lenovo gaming laptop, which was not even a year old, in for repairs because of a hardware issue. After being sent back and "repaired" by your team, the same issue occured again a day later. I am extremely displeased at the service and the reliability of your product. This incidence has become a major annoyance as I am in a situation where a laptop is required of which I do not have.

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7:57 pm EDT

Lenovo a defective laptop

Hi,

My name is Grace Wakim, I purchased a defective lenovo Ideapad:
LENOVODIR IP710S 7500U/8G/256/13.3
on 09/30/2017 from Micro Center Fairfax
3089 Nutley Street Fairfax, VA 22031 U.S.A.
Few months after I purchased it, the laptop started turning off by itself. I took it to Micro center to fix it. They changed the battery on June 7. I travelled for work for two months and while I am there the same problem happened again, and it completely stopped working. While coming back, at the custom on the airport, the officers tried to turn on the laptop. Not only it didn't work, but because they tried multiple times to make it work, the power button came off. I had to spend more time at the customs explaining why the laptop is not working. Upon arriving to the U.S. I took it again to Micro center and now they say that I have to pay for the motherboard and for a new keyboard and that the warranty won't cover any of the expenses even though it is still active.
I already payed $900 for a laptop that doesn't work, that puts me in sensitive situations, like at the airport, and in embarrassing situations like when it turns off by itself at work. $900 is already a substantial amount of money! Now I need to pay more for repair.
I am asking you please to either let me exchange the one I already have with a new one, give my money back or at least I am asking you to cover the expenses of the repair.
My repair order at the Micro center is: [protected]@@1

Regards,
Grace Wakim

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Update by GW12
Aug 30, 2018 8:00 pm EDT

Hi,

I purchased a defective lenovo Ideapad:
344291/ LENOVODIR IP710S 7500U/8G/256/13.3
on 09/30/2017 from Micro Center Fairfax
3089 Nutley Street Fairfax, VA 22031 U.S.A.
Few months after I purchased it, the laptop started turning off by itself. I took it to Micro center to fix it. They changed the battery on June 7. I travelled for work for two months and while I am there the same problem happened again, and it completely stopped working. While coming back, at the custom on the airport, the officers tried to turn on the laptop. Not only it didn't work, but because they tried multiple times to make it work, the power button came off. I had to spend more time at the customs explaining why the laptop is not working. Upon arriving to the U.S. I took it again to Micro center and now they say that I have to pay for the motherboard and for a new keyboard and that the warranty won't cover any of the expenses even though it is still active.
I already payed $900 for a laptop that doesn't work and that puts me in sensitive situations, like at the airport, and in embarrassing situations like when it turns off by itself at work. $900 is already a substantial amount of money! Now I need to pay more for repair.
I am asking you please to either let me exchange the one I already have with a new one, give my money back or at least I am asking you to cover the expenses of the repair.

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10:33 am EDT
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Lenovo yoga 720131kb laptop

Ten weeks after purchase the screen started blinking and dimming. Sent the laptop in and have gotten no response from service department as to when I may get it back or what is wrong with it. It has been now six weeks. Calling their number is totally useless, with standard pat statements and no resolution. I need my computer back, or just send me a new one. HELP!

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5:33 am EDT

Lenovo ide3apad 320

I purchased a lenovo ideapad 320 in june. Ive been informed by one or two who are much more aware rhan I that there is something wrong with it. I know Im very sick and tired of attempting to send email through my mail, and getting booted, trying to read my mail, or when it thinks Ive been on long enough. I would be very happy to have my little bit of stuff transfrerred to another unit, and this defective one replaced.

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Update by Jann Jones
Aug 01, 2018 5:35 am EDT

The address above says Portland, correct, but I dont believe I could find Connecticut if I fell in it. I am in Oregon.

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2:14 pm EDT

Lenovo lenovo thinkpad

I Purchased a Brand New Thinkpad and it had a malfunctioning hard drive from the beginning. The hard drive made some very loud ticking sounds and the touchpad quit working shortly after we turned it on. After talking to a real human techie, he thought it sounded like a hard drive issue. So, we got a service order number and mailed our computer in. We packaged it in the original packaging and shipped it insured USPS. It's been over two months now with many emails and several long, drawn out conversations on the phone with people who don't seem to care. We have gotten no where and they want to charge us more money to repair "cosmetic" issues. I have sent them pictures from prior to shipping and they have yet to prove to me that there really are any cosmetic issues. They now have my money and my computer with no help in the near future. What do I do next? How can I get this resolved? I will never buy Lenovo junk again! Their customer service is HORRIBLE!

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3:16 pm EDT

Lenovo lenovo thinkvision t24i-10 23.8" led lcd monitor

I am filing a complaint with Lenovo regarding their return policy for a monitor that my organization purchased a few months ago. Upon shipment, one of the monitors was damaged (and replaced) while the others were seemingly ok. However, one of the monitors started to display a row of "dead" pixels after 2 months. Lenovo refused to replace/fix this monitor due to their return policy that does not offer any kind of warranty/coverage for monitors beyond the first month of use. This policy seems odd/unfair considering the frequent use that monitors endure as well as damage that may have been endured during the original shipment but was not apparent until later.

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11:48 pm EDT

Lenovo an online purchase with my debit card

On July 3, 2018 I noticed an unauthorized purchase on my card to your company in the amount of $1337.61. I need to know how to get the purchasing information provided by the person who placed this order. I can provide any necessary proof of this transaction being indeed fraudulent and all of my information needed. I also would like to obtain a copy of the receipt and purchase order.

Thank you,
Paul Wilson

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2:29 pm EDT

Lenovo technician appointment

Is it my luck or something, but I had been waiting a call from Lenovo tech support for an onsite appointment for my laptop. I just got a call... the lady on the phone said nothing but how are you affiliated with FAU (my college) she was so nasty with her voice. Speaking with ALOT of attitude and said don't ever do that again. then I said I'm sorry I don't even know who this is, is this for Lenovo tech support? She said ya and I replied your being rude I don't even know who I'm speaking to... and she legit hung up on me! No idea what just happened... I really just wanted my laptop fixed and now I have to wait even longer to figure out what just happened, why I got a phone call with some angry lady over the phone hanging up on me. This is the number that called me [protected]. please help me come up with a resolution as I have been waiting a week.

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11:12 pm EDT
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Lenovo unauthorized credit card charge

On May 3rd my girlfriend was trying to buy a Lenovo yoga as a gift, however the next day she got an email saying her credit card was declined. Confused, we checked the credit card statement and saw that they charged her for the same product 5 times even though she only ordered once. All of the duplicate charges ended up putting the card over the limit, making it unusable. We called customer service to get the charged reversed, but they were very unhelpful and did not reverse the charges, and after the call we checked again and now there were two more duplicate charges. So now there was a total of 7 charges adding up to over $5000 for no reason.

After many hours on the phone and getting transferred to different departments, we finally got the charges reversed. It was a big hassle and it wasn't worth the time to get a Lenovo product. We tried filing a complaint to customer service but there was no response. We are upset that we still have not received an apology yet!

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Kishalb9975
, US
Aug 20, 2018 9:44 am EDT

I am having the same issue. I am in the process of making a consumer law complaint. This is very bad business practice.

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1:46 am EDT

Lenovo lenovo thinkpad computer

I bought a Lenovo Think Pad designed the way I wanted it. I paid over $700 dollars for it. It is a really nice computer and I liked it very well. Like everyone I get updates pushed to me to keep my computer current. I got an update for the BIOS from Lenovo. I finally after a couple of weeks decided to download the BIOS update. I got the normal warnings to use the power cord and don't turn it off as it is a lengthy update. I started the download. It ran and let me know it was going to shut down and then come back up. It shut itself down and the screen went black and I waited. It never came back on and there was nothing I could do to fix the damage caused by the update. I contacted a local person and they said it would have to go back to Lenovo for that type of repair. I contacted Lenovo and told them what had happened and they told me that they had not received anymore complaints like that one and that my computer was past the one year warranty by 5 months and they would send me a box to send it back to them. The shipping to and from was free and quick. It ended up costing me $325 to get my computer repaired from the update they had sent to me. I find it insane that it happened the way it did. I will never purchase a computer from Lenovo again.

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8:59 am EDT
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Lenovo lenovo yoga 720

I bought my Lenovo Yoga 720 on December last year, since I been travelling I haven't made a lot of recreational use until lately that I bought an HDMI adapter to use in the USB C but it doesn't work because when you connect the adapter it can't fit right because the USB C outlet is like moved 1 mm from the whole, so the adapter can't fit right and it the image on the screen comes and go, it's a faulty connection.
How can I fix this problem?

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3:01 pm EDT

Lenovo laptop repair

We bought a Lenovo ThinkPad Carbon X1 6th generation. Upon receiving it, the touch screen was registering constant taps on the right side of the screen. They refused to honor any replacement warranty, saying it expired in April, when we didn't even receive the laptop until May. We caved and just accepted a free repair. This was our first delay in being able to use the computer. We sent it in, and then they called us back saying the technician claimed it wasn't a touch screen unit. They had to send it back to another technician from their depot to actually get the screen replaced. This was our second delay. Finally, they fix it and send it back, two days later than they promised. That was the third delay. We received it, and the bezel is wavy and uneven along the bottom now. Completely unacceptable for a laptop of this price. Fourth delay. We called them once again, and they said they'd get a box out to us the next business day so we could ship it in to them again. The box never came, so after two days I called again, and they said there was an issue in their system, and they created a new case and said a box would be coming the next business day. Fifth delay. That was Friday. Today is Monday, and it didn't come. SIXTH delay (This is completely insane!) I called again, and they said because there were two cases open for the same request (a repair box), they didn't send one. What a ridiculous reason. So they closed the two previous cases, and claimed they're sending a box and it should be here tomorrow. We'll see what happens. Completely ridiculous.

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Update by Mason Ramirez
Jun 05, 2018 12:48 pm EDT

Update, they said the box that was supposed to come today wasn't coming after I called. They said there was an issue in their system (which was their original excuse as to why the box never came) and they'd be sending one today to get here tomorrow. They also gave me the information for a few Lenovo partnered repair centers that we can go to under the repair warranty. We'll see how that goes.

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2:19 am EDT

Lenovo product issue.

My Name is Satish. Recently i purchased Lenovo Yoga Series Laptop for official use.
The next day i took this laptop i found problem in the screen.The mouse pointer moving all over screen.I complaint Emax Toll free no.As per them its taking 7 days time to service.This is totally unacceptable .If any product issue came when we purchased as a brand new need to provide replacement or alternate model.

I totally unhappy with Emax .I cannot keep my laptop 7 days in showroom.

Thanks,
Satish

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Dhanpat
, IN
Sep 04, 2018 5:04 am EDT

I have purchased Lenovo ideapad 330 and since start it is very slow and also screen vibrates a lot.
Complained to support, took two times connection from my laptop but it went further slow. There seems mfg defects. Please arrange it's replacement.

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9:39 am EDT

Lenovo software purchase at time of laptop purchase

Lesson Learned: I love the Lenovo hardware, I think that they are awesome laptops I have never had a problem. This time, when I was purchasing my most recent Laptop, I purchased software to be included on the laptop directly by Lenovo. WHAT A BIG MISTAKE! I had never done it before and will never do it again. The laptop came without the software and they did not provide a certificate number so that I can download directly from the software company. They did however manage to charge me for the software that they didn't provide. I have called customer support and got the proverbial runaround and still not software. The direct install of software purchase that the time of computer purchase is obviously a scam, learn from my mistake.

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5:37 pm EDT
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Lenovo lenovo 520 24-ast all-in-one

Computer began shutting down on its own without warning 2 days after purchase. Sometimes it wold restart and sometimes not. Spoke with Tech Support several times both by chat and on the phone attempting to get the issue reconciled. At the direction of Lenovo Tech I ran several diagnostic test on both the hardware and software but no errors were found. Still, the problem persisted and finally Lenovo said to send them the machine for testing.
The problem is that I cannot be without the computer as it is the only one I have and I need it for my daily work.
Since I bought it from Best Buy I tried to return it to them and get a new one but it was past their 15 day return policy date (horrible way of doing business) and referred me back to Lenovo Support.
Tried to convince Lenovo to send me a replacement stating that I would then return the defective one once the new one was received. Got nowhere with that.
Even though Lenovo determined the unit was not repairable, the only solution they give me is to return the computer to them, they will again test it, and then will let me know what the next steps are.
Since it is a 3rd party purchase (Best Buy), there are no guarantees.
The carton to ship it back is in transit from Lenovo, albeit they originally wanted me to pay for shipping to and from their repair facility. When I balked at that, they acquiesced and the shipping carton is arriving at their cost.
I can only hope that I do not lose clients because of this fiasco.
Lenovo would not reconcile the issue without the unit being returned and would not issue a RA number so I could return it to Best Buy either.
Best Buy won't take it back without an RA either.
Talk about passing the buck...a true Catch 22. Lenovo won't replace the computer without it being returned even though they have already determined it cannot be fixed thanks to all the diagnostic tests they had me run and Best Buy won't take it back because it's past their 15 day return policy and they need an RA. They say they can't issue one that Lenovo needs to, And Lenovo says that Best Buy can issue the RA as they are the selling party.
You have no idea how frustrating all this is; especially after going back and forth with both parties trying to reach an equitable solution.
I will never buy or recommend a Lenovo computer to anyone based on this experience...don't care that they are IBM.
This should never have come to this point for either me or the other two parties involved; nothing "Customer Friendly" about it; just one company passing the buck to the other and then the other company passing it back.

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Lenovo Customer Reviews Overview

Lenovo is a well-known brand in the technology industry, offering a wide range of products including laptops, desktops, tablets, and smartphones. The company has received positive reviews for its high-quality products, innovative designs, and excellent customer service.

One of the most significant advantages of Lenovo is its commitment to innovation. The company has consistently pushed the boundaries of technology, introducing new features and designs that have set it apart from its competitors. Lenovo laptops, for example, are known for their durability, sleek design, and high-performance capabilities.

Another positive aspect of Lenovo is its customer service. The company has a reputation for providing excellent support to its customers, with a dedicated team of professionals available to answer questions and resolve issues. Lenovo also offers a range of resources and tools to help customers get the most out of their products, including online tutorials and user guides.

In terms of product quality, Lenovo has received high marks from reviewers and customers alike. Its laptops, in particular, are known for their reliability and performance, with many models receiving top ratings from industry experts. Lenovo tablets and smartphones have also received positive reviews for their sleek design, user-friendly interface, and advanced features.

Overall, Lenovo is a highly respected brand in the technology industry, known for its innovative products, excellent customer service, and high-quality standards. Whether you're in the market for a laptop, desktop, tablet, or smartphone, Lenovo is a brand worth considering.

Lenovo In-depth Review

Product Range: Lenovo offers a wide range of products including laptops, desktops, tablets, smartphones, and accessories. Their product variety is impressive, catering to different needs and budgets. The quality of their products is generally reliable, with many positive customer reviews. When compared to competitors, Lenovo stands out with its diverse product range.

Performance and Reliability: Lenovo's products are known for their performance and reliability. Customer reviews and ratings indicate that their devices are durable and long-lasting. While there have been some reported issues, they are not widespread or recurring. Overall, Lenovo's products are considered reliable and perform well.

Design and Innovation: Lenovo's products showcase excellent design aesthetics and innovation. They incorporate unique features and technologies that enhance the user experience. When compared to competitors, Lenovo's design and innovation stand out, setting them apart in the market.

Customer Service: Lenovo's customer service and support are generally satisfactory. Response times are prompt, and representatives are helpful and effective in resolving issues. Warranty policies are fair, and obtaining repairs or replacements is relatively easy. However, there is room for improvement in certain areas to provide an even better customer service experience.

Pricing and Value for Money: Lenovo's pricing strategy is competitive, offering affordability for their products. When compared to competitors offering similar products, Lenovo's pricing is reasonable. The value for money provided by Lenovo's products is generally good, considering their quality and performance.

User Experience: Lenovo's products offer a positive user experience. The user interface is intuitive and easy to navigate, making it user-friendly for both beginners and experienced users. However, some users have reported pre-installed software or bloatware that may affect the user experience. Lenovo could improve by minimizing unnecessary software.

Sustainability and Corporate Social Responsibility: Lenovo demonstrates a commitment to sustainability and environmental practices. They actively work towards reducing their carbon footprint and promoting ethical sourcing. Their initiatives and partnerships in corporate social responsibility are commendable, contributing to a better world.

Overall Rating and Conclusion: Lenovo is a reputable brand with a diverse product range, reliable performance, and innovative designs. Their customer service is satisfactory, and pricing offers value for money. The user experience is generally positive, although some improvements could be made. Lenovo's commitment to sustainability and corporate social responsibility is commendable. Overall, Lenovo receives a high rating for its products and is recommended for potential customers seeking quality and innovation.

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