LendingTree
reviews and complaints

Filled a lot of the info out on Lending Tree but never followed through, ended up deciding to hold off on a loan. A few weeks later, the telemarketing calls started. Took a look at Lending Trees Non-Privacy policy and it looks like they pretty much say in black and white they will sell your information to almost anyone. It has been a year now and I still get 1 or 2 a week from mortgage companies or home alarm places and just random companies that have caller ID numbers that redirect to no where.
http://www.lendingtree.com/legal/privacy-policy/
Really sleezy practice on Lending Trees side and that alone lends a lot of credence to the complaints I have read on this board.

Anyway, take a look at privacy policies before you put real info into and online form.

I started the process of refinancing my home at the beginning of December. They reviewed our documents and said we would qualify for a refinance. They charged $400 for an appraisal, which was performed. After six weeks of submitting document after document, and dealing with 2 different agents, they cancelled our loan request. They said they could not verify my husband's employment. He is employed and also self employed business owner! All of our documents proved it. The folks at Lending Tree closed our on line account leaving us with no access to our documents. In my opinion, Lending Tree is just after your $400. They have horrible customer service, poor communication, and I will never ever deal with them again.

LENDING TREE SHARES YOUR INFORMATION WITH EVERYONE AND ANYONE WHO PAYS THEM FOR THEIR MAILING LISTS.

LENDING TREE IS SO CORRUPT, I AM SURPRISED THE GOVERNMENT HASN'T CLOSED THEM DOWN OR FINED THEM.

LENDING TREE WILL ACTUALLY SHOW YOU HOW TO "FAKE" YOUR INCOME, AMONG OTHER THINGS, TO QUALIFY FOR THEIR LOANS.

THEY HAVE THEIR OWN APPRAISAL FOLKS WHO THEY PAY MUCH LESS THAN $400.00. ONCE YOU PAY THE $400.00 FOR YOUR APPRAISAL...YOUR LOAN IS DENIED (FOR ANY REASON), YOU NEVER GET YOUR APPRAISAL OR YOUR $400.00 BACK.

THESE PEOPLE ARE UNBELIEVABLY CORRUPT AND BREAKING HUNDREDS OF FEDERAL TRUTH & LENDING LAWS !

STAY AWAY !

Lending Tree took my credit card# for $600 deposit to lock-in rate. Cannot believe what they tell you! We were told all was good to go, then got a call the Friday before closing that they could not do loan because of bad appraisal. No reason for such short notice if there really was a problem! Very inconsiderate & unprofessional-loan officer never called me, per another loan rep, she was too busy to notify me. Our realtor immediately sent them correct info about the property& they did not do anything...just kept saying they needed for more time... and kept me hanging-nothing ever resolved. I cancelled loan with them 4 business days before closing so we could make other arrangements. I asked for my $600 back since it was beyond my control that they were not able to do the loan-asked for a manager to reconsider. Never got a call from a manager. Got an email from loan representative that it was non-refundable. Beware of this company. Realtor said it is an absolute scam to get your money. We went with them based on convenience but there was nothing convenient about it! Just headaches & a lot of stress to scramble in the final days before our move. Stay away from this deceptive company. I hope they are put out of business, so no one else has to go thru what we did with them!

I used Lending Tree for a refinance and feel their business practices are unethical at best. After speaking with a loan officer, I was given some numbers over the phone and was told I needed to lock in right away so as to not let this excellent rate slip away. I felt the pressure to act quickly and agreed to pay the $600 non-refundable deposit (which I still have no idea what I received by paying this money). I did not receive a Good Faith Estimate (GFE) until after the $600 was charged, but was told my closing costs would amount to approximately $4, 000 on a $180K loan. From that point I supplied all the necessary documentation and set up a time for their approved appraiser to come to my house and perform the appraisal. I had to keep emailing my service representative, Geo Garcia, to verify he had all the necessary documentation. He was pleasant enough to deal with when speaking to him on the phone. I then received a copy of the appraisal and it met the qualifications for the loan. At this point, I was assured by Geo that everything was ahead of schedule and that it should be clear sailing for the rest of the way. I checked in a few more times (as I never heard anything back) and he stated it was in underwriting and that just takes time (approximately 3 weeks). On the last day I had to sign the paperwork to meet the deadline before the rate expired (the rate I had paid $600 to lock in), I received a call from Geo stating that someone with Lending Tree did not agree with the appraisal (the appraisal done by their approved appraiser) and was therefore revaluing my property at $40K less than its appraised value. This dramatically reduced my loan and I was upset and confused. I made it clear that I didnt feel this was correct and requested to speak with the person who made this adjustment (as Geo did not claim to understand why this change was made, only that my loan would now need to be adjusted). Geo stated that I could not speak to anyone about this, but I was allowed to give Lending Tree comparables that justified the value reached by their own appraiser. I did this (following all of their guidelines regarding proximity to subject and date of sale). Geo acknowledged that the comparables seemed to justify their original appraisers estimate, but it would need to be reviewed by people I could not communicate with. He stated this could take up to three business days to complete the entire review process. He also explained that the 30 day rate would be able to be extended to accommodate the time required for the review process. After emailing or calling every day, I finally was told (five business days later) that those controlling the decision rejected the comparables as well as their own appraiser. I was still able to get a loan through them, although it would be for $30K less, the closing costs would actually be higher (now $7K) and I would need to pay an additional $400 to lock the rate for additional 10 days (as my rate lock had now expired). Additionally, there was no way to get back my $600 deposit back if I decided to not refinance my loan through them as a result of the change in the loan amount.

I want this to serve as a cautionary tale for those deciding to do business with Lending Tree. They dont care about your loan and once they have your $600, and I feel like they are free do what they like (change the finance charges, decline their own appraisers value by someone who isnt from the same state and hasnt even seen the house) and the service drops precipitously as the consumer has no repercussions and no way of getting back the $600. My greatest complaint was that I was never given an explanation as to why the value of my property was significantly reduced from their own appraisers review by someone in a different state who was neither an appraiser nor had ever seen my property. Do yourself a favor and go with a local bank you can trust or at least an institution that doesnt charge the upfront, non-refundable fees.

We decided to refinance an investment property, had a locked rate with Lending Tree and received GFE from one Stephen C. We went through all the hoops of providing full documentation (which Mr. C lost the first time - pretty scary stuff) and paid the 600. Long story short - the closing was late and then when I did receive the paperwork just 2 days prior to closing everything was changed- the rate, the fees, charges, everything.

Contacted Stephen's supervisor, Alan O, twice and asked for his intervention but never heard from the guy. At the last minute they said that their "investor" had changed their criteria but they could probably still do the refinance however it was a 43% increase in fees! That's right 43% Needless to say I bailed at that point, said this was usury and they promised to refund my 600. I had Stephen C put it in writing via an email. After reading these stories of others losing their 600 I am going to file a dispute today with my VISA card company, After all the hassle they put me through there is no way they will keep my money. I also sent a message to their customer relations department but it's probably in the "round file" already.

Yesterday, I had to cancel a refinance because of what I believe to be deceptive information from Marc Griffith and Karyn Vogt lying to me about what I was to expect only to discover the final refinance arrangement was unacceptable. I requested that my deposit of $600 be returned because of a very poor and negligent appraisal of my home that started the events that led to lies from both Marc and Karyn leading me on to get as far as I did, then finally telling me the truth about the loan that I could not accept.

Yes, I do have evidence that demonstrates the appraisal was negligent at best, and that Marc and Karyn were both very interested in assisting me with the refinance in the beginning, only to develop an apathetic attitude and could care less whether I went forward with the loan or not since they already had my deposit, a deposit that they had no intention on returning regardless of the circumstances. Their blatant lies to me to stay with the process so I'd loose the deposit in the end is not only illegal, but unethical at the very least.

There's a lot more to this, and I'm prepared to take this as far as necessary to recover my $600 and find someone else to refinance my home with who will be honest with all the details and not sucker me into an unacceptable loan and stealing $600 in the process. Please get back to me as soon as possible. I will be in meeting throughout the day, please be patient and continue to contact me if you are unable to get a hold of me at first.

First, I received an alert letter from LendingTree that my information may have been stolen. My major complaint at this time is that when I called them back and told them they sent the letter to a "David" Cantrell, but mailed it to me, Laura Cantrell at my address, they would not divulge any information to me about this person. I said, well I need to know if it's a typo or something worse. I do not know a David Cantrell. I asked for a supervisor, Jeff Moore x 7677 out of Charlotte. I employed, won't you work with me on this? This is pretty scary to me? Who is this David Cantrell using my address. They would not help me. The only advise they gave me was to look at my credit report. Well, this isn't letting me know if this David Cantrell is using my address, my good credit or anything else.