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LeisurePro / Junk service

1 United States Review updated:

I recently bought a Oceanic wrist-mount VEO180 dive computer from the LeisurePro on-line store. The first time I tried the computer, it didn't
work properly. When I called LeisurePro to return the computer, they referred me to Oceanic technical support, but cautioned me not to tell Oceanic where I bought the computer. It turns out that Oceanic would not give me technical support because LeisurePro is NOT an authorized dealer for the VEO 180. So I called LeisurePro (LP) again and they gave me a return authorization number and a form on which I requested a refund. I sent the computer back to LP (now adding on $15.00 for shipping) and a week later I got a "replacement unit" from them. Since I was not happy with the VEO 180, I requested another return authorization to return the replacement for a refund. They then told me that even though the replacement was a "new" computer, they would not refund me if I returned it because it was a "replacement unit" from the manufacturer. Actually, I know they sent me the same computer I sent them because of the unique way I packaged the return.

Moral of this story: DON'T A DIVE WATCH FROM LEISUREPRO!!! IF YOU TRY IT OUT AND IT DOESN'T WORK, IT'S USED AND THEY WON'T TAKE IT BACK. AND THEY ARE SENDING OUT JUNK!!

Gr
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Comments

  • Ad
      29th of Sep, 2009
    0 Votes

    Hello GregF22

    My name is Adam and I am a Leisure Pro employee. I am very concerned after reading your email. We at LP strive to provide the best customer service possible and as such I would like to help you solve this issue. Please feel free to contact me at adamw@leisurepro.com and I will make every effort to resolve the aggravation that this has caused you.

    Adam Waddell
    Leisure Pro Customer Service Ambassador
    adamw@leisurepro.com

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