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LegoLand New York
1/30 First night eating at Bricks restaurant we all got food poisoning (vommiting and diarhea) probably from the brick burger. One kid had the shivers and I asked for someone to bring an additional blanket they responded they would but it never came. We missed a day at the park. When I went to speak to a mgr about the food no one could be found.
2/01The next morning I took the kids back just to get them some juice as breakfast was included with the brunch. The lady told me to use the kiosk to make a reservation ..there were no reservations left. I asked if I could talk to someone to get a table as there were plenty open. She just stared at me dumbfounded. So we ate at a grocery store in town.
Not the experience I wanted for my kids 7th birthday.
Alison Shutty [protected]
Desired outcome: I would like 1 day refunded to my credit card.
refunded without reason
I purchased 4 tickets to legoland on Groupon, then booked flights to california. Now it's less than 2 weeks after my purchase and I received an email saying my legoland purchases will be refunded within ten days.
If this is the way Groupon does business, then I'll take my business elsewhere and post the refund notices everywhere I can.
Brent Green
Houston Texas
Didn't give me full refund
I purchased full season pass for me and my family but it was very disappointing to have a bad experience during our first visit to this facility. I decided to ask for full refund because of that experience but manager refused us stating that we already used our ticket and now full refund is not possible... What a joke.
Is Legoland legit?
Legoland earns 94% level of Trustworthiness
Perfect Trust Endorsement: Legoland achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
The age of Legoland's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Legoland.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Legoland.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Legoland appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for Legoland have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Legoland and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
poor service
The park is overpriced and customer hostile. Parking is $12 even though it is their own lot. On one day the first lot was full and the second lot was blocked by cones. No staff anywhere. People had to break through the cone lines to park. The park is, amazingly, closed on Tuesdays. We had grand kids in from Europe and had paid $288 for 4 admissions. We were told (by 4 layers of management) that all we could do was use the Aquarium and return within 9 days to enter Legoland. The kids would not be returning to California until July. They refused to give us tickets for Legoland only that could be used later than the totally arbitrary 9 day interval EVEN THOUGH IT WOULD COST THEM NOTHING! Their customer service people are inept and unaccommodating.
The park's water fountains are mostly broken--some for a long time judging from the bird droppings on them, forcing you to buy their $3/bottle water. The food of lousy and vastly overpriced. the gift shop prices are outrageous.
Everything is artificial and commercial. Save your money and sanity; take your kids to a state park, Balboa park in San Diego, anywhere but here.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Legoland complaint handling
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Legoland contacts
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Legoland phone numbers+1 (888) 690-5346+1 (888) 690-5346Click up if you have successfully reached Legoland by calling +1 (888) 690-5346 phone number 0 0 users reported that they have successfully reached Legoland by calling +1 (888) 690-5346 phone number Click up if you have UNsuccessfully reached Legoland by calling +1 (888) 690-5346 phone number 0 0 users reported that they have UNsuccessfully reached Legoland by calling +1 (888) 690-5346 phone numberUnited States Parks+44 871 222 2001+44 871 222 2001Click up if you have successfully reached Legoland by calling +44 871 222 2001 phone number 1 1 users reported that they have successfully reached Legoland by calling +44 871 222 2001 phone number Click up if you have UNsuccessfully reached Legoland by calling +44 871 222 2001 phone number 0 0 users reported that they have UNsuccessfully reached Legoland by calling +44 871 222 2001 phone number100%Confidence scoreUnited Kingdom, Windsor+45 79 501 717+45 79 501 717Click up if you have successfully reached Legoland by calling +45 79 501 717 phone number 1 1 users reported that they have successfully reached Legoland by calling +45 79 501 717 phone number Click up if you have UNsuccessfully reached Legoland by calling +45 79 501 717 phone number 0 0 users reported that they have UNsuccessfully reached Legoland by calling +45 79 501 717 phone number100%Confidence scoreDenmark, Billund+49 180 670 0757+49 180 670 0757Click up if you have successfully reached Legoland by calling +49 180 670 0757 phone number 1 1 users reported that they have successfully reached Legoland by calling +49 180 670 0757 phone number Click up if you have UNsuccessfully reached Legoland by calling +49 180 670 0757 phone number 0 0 users reported that they have UNsuccessfully reached Legoland by calling +49 180 670 0757 phone number100%Confidence scoreGermany, Günzburg+971 48 203 123+971 48 203 123Click up if you have successfully reached Legoland by calling +971 48 203 123 phone number 1 1 users reported that they have successfully reached Legoland by calling +971 48 203 123 phone number Click up if you have UNsuccessfully reached Legoland by calling +971 48 203 123 phone number 0 0 users reported that they have UNsuccessfully reached Legoland by calling +971 48 203 123 phone number100%Confidence scoreUAE, Dubai+81 505 840 0505+81 505 840 0505Click up if you have successfully reached Legoland by calling +81 505 840 0505 phone number 1 1 users reported that they have successfully reached Legoland by calling +81 505 840 0505 phone number Click up if you have UNsuccessfully reached Legoland by calling +81 505 840 0505 phone number 0 0 users reported that they have UNsuccessfully reached Legoland by calling +81 505 840 0505 phone number100%Confidence scoreJapan+60 75 978 888+60 75 978 888Click up if you have successfully reached Legoland by calling +60 75 978 888 phone number 1 1 users reported that they have successfully reached Legoland by calling +60 75 978 888 phone number Click up if you have UNsuccessfully reached Legoland by calling +60 75 978 888 phone number 0 0 users reported that they have UNsuccessfully reached Legoland by calling +60 75 978 888 phone number100%Confidence scoreMalaysia
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Legoland emailsfaq@legoland.com100%Confidence score: 100%Supportmatt.besterman@legoland.com94%Confidence score: 94%communicationphil.royle@legoland.com93%Confidence score: 93%
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Legoland addressLink House, 25 West Street, Poole, England, Dorset, BH151LD, United Kingdom
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Legoland social media
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